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Leia as opiniões dos outros

Classificada 1 em 5 estrelas

Saw this service and based on the Trustpilot reviews, I booked and paid for a collection. NOTHING happened - my drycleaning was not collected when booked or the day after. So I called Spotlex and no... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

As a first-time user of this service I wasn’t sure what to expect...but it exceeded my expectations in every way....prompt on-time pickup, delivery at the agreed time, but most of all beautifully iron... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

Great service! Collection and delivery was quick easy and efficient, I appreciate the time and care taken to clean my clothes, my coat which I got dry cleaned by spotlex came back clean, no creases an... Ver mais

Classificada 5 em 5 estrelas

First time order with Spotlex: it was seamless from the beginning to end. Great communication, good quality dry cleaning, and no delays. I would highly recommend. They mentioned they’re launching an a... Ver mais

A empresa respondeu

Informações sobre a empresa

  1. Lavandaria a seco
  2. Serviço de alteração de vestuário
  3. Lavandaria automática
  4. Lavandaria
  5. Serviço de lavandaria

Informação fornecida por diversas fontes externas

We are a leading professional on – demand laundry and dry-cleaning services, besides we also offer alterations and commercial services. We collect, clean and deliver to your door in less than 48 hours, our London based service is available within London boroughs and other major surrounding towns. If your suit needs to be cleaned in a particular way, or your dress has specific care instructions, you can rely on us for quality and care. Our dry-cleaning experts handle everything from daily work attire to delicate fabrics/fragile garments. Simply let us know your preferences when placing an order. We provide high-quality services, through our trusted partner network. Our work is even backed by a definitive quality guarantee. Our flexible collection and drop off schedules prevent customers from dealing with restrictive opening times. Our App and Online orders can be placed 24/7 with free collection and delivery. If you still have questions or concerns, do not hesitate to get in touch via email. We love to receive feedback, questions and ideas as we want to keep improving and meeting your needs.


Informações de contacto

2,4

Mau

TrustScore: 2.5 em 5

33 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

Na Trustpilot, as empresas não podem oferecer incentivos ou pagar para esconder opiniões. As opiniões pertencem a cada um dos utilizadores e não à Trustpilot. Saber mais

Classificada 1 em 5 estrelas

No collection, no response, no refund

Saw this service and based on the Trustpilot reviews, I booked and paid for a collection. NOTHING happened - my drycleaning was not collected when booked or the day after. So I called Spotlex and nobody answered so I emailed them and have had no response. It has now been 10 days since the original booking I have heard nothing - are they still operating?

UPDATE: So three months after my review Spotlex decide to reply (below), claim extenuating factors, claim that they contacted me and issued a refund. However they DID NONE of these things so it's all performative to soften an accurate review. Who knows what is going on with this company but give them a wide berth.

26 de agosto de 2024
Opinião espontânea
logótipo da Spotlex

Resposta da Spotlex

Dear Customer,
We're truly sorry for the confusion and inconvenience regarding your order. Due to ongoing overhauling of our software and system of operation to ensure a quality service delivery, our services were disrupted, which unfortunately affected your pickup.
We can confirm that the issue was dealt in a timely manner, and management had contacted you and issued a full refund back to your account.
We truly value the time you took to share your feedback, and we look forward to serving you with a better experience.
Best regards,
Spotlex help Team

Classificada 5 em 5 estrelas

Fantastic

These people are fantastic. I have had issues with laundry services in the past and I am so glad I finally found a reliable, friendly company to work with. It's great to have one less job to worry about, and these are people you can trust to handle it for you. Can't recommend highly enough.

10 de fevereiro de 2023
Opinião espontânea
Classificada 5 em 5 estrelas

Excellent as always!!

19 de julho de 2021
logótipo da Spotlex

Resposta da Spotlex

Dear John,

Thank you for the amazing feedback, We are thrilled to hear you enjoyed using our service,

Our aim is to make sure our customers are satisfied and we have provided the best service possible.

Looking forward to hearing from you again.

Kind regards
Spotlex Help Team

Classificada 5 em 5 estrelas

Efficient service

Very happy with the service provided by Spotlex. This is the first time I have used them and I will certainly do so again. Very useful to be able to get a large, bulky item laundered (it won't fit in my domestic washing machine). From pick-up to return was less than 36 hours. Highly recommended.

1 de fevereiro de 2021
logótipo da Spotlex

Resposta da Spotlex

Dear Tracy,

Thank you for the amazing feedback, We are thrilled to hear you enjoyed using our service,

Our aim is to make sure our customers are satisfied and we have provided the best service possible.

Looking forward to hearing from you again.

Kind regards
Spotlex Help Team

Classificada 5 em 5 estrelas

Great service

Great service! Collection and delivery was quick easy and efficient, I appreciate the time and care taken to clean my clothes, my coat which I got dry cleaned by spotlex came back clean, no creases and best of all smells great will be using this service again in the future thank you for such a great service!

28 de novembro de 2020
Opinião espontânea
Classificada 5 em 5 estrelas

Brilliant service!

Brilliant service! My pleated dress came back sparkling clean - the white had yellowed, and it is now bright white again, and pleats still perfect too. Very happy! Would recommend.

1 de novembro de 2020
Opinião espontânea
logótipo da Spotlex

Resposta da Spotlex

Dear Sarah,

Thank you for the amazing feedback, We are thrilled to hear you enjoyed using our service,

Our aim is to make sure our customers are satisfied and we have provided the best service possible.

Looking forward to hearing from you again.

Kind regards
Spotlex Help Team

Classificada 5 em 5 estrelas

What a wonderful service picked up and…

What a wonderful service picked up and delivered back I give them 5 stars and would recommend to anyone
Liz Dartford

28 de agosto de 2020
Opinião espontânea
logótipo da Spotlex

Resposta da Spotlex

Dear Elizabeth,

Thank you for the amazing feedback, We are thrilled to hear you enjoyed using our service,

Our aim is to make sure our customers are satisfied and we have provided the best service possible.

Looking forward to hearing from you again.

Kind regards
Spotlex Help Team

Classificada 5 em 5 estrelas

I don’t like ironing...

As a first-time user of this service I wasn’t sure what to expect...but it exceeded my expectations in every way....prompt on-time pickup, delivery at the agreed time, but most of all beautifully ironed bed linen. Happy days...I’ll definitely be using this company again!

24 de julho de 2020
Opinião espontânea
logótipo da Spotlex

Resposta da Spotlex

Dear Victoria,

Thank you for the amazing feedback, We are thrilled to hear you enjoyed using our service,

Our aim is to make sure our customers are satisfied and we have provided the best service possible.

Looking forward to hearing from you again.

Kind regards
Spotlex Help Team

Classificada 5 em 5 estrelas

5 star service - 5 star experience

Have been using them for 2 years now - consistently excellent service, never let me down and even looking after special requests!

1 de junho de 2020
Opinião espontânea
logótipo da Spotlex

Resposta da Spotlex

Dear Markus,

Thank you for the amazing feedback, We are thrilled to hear you enjoyed using our service,

Our aim is to make sure our customers are satisfied and we have provided the best service possible.

Looking forward to hearing from you again.

Kind regards
Spotlex Help Team

Classificada 5 em 5 estrelas

First time order with Spotlex - great experience

First time order with Spotlex: it was seamless from the beginning to end. Great communication, good quality dry cleaning, and no delays. I would highly recommend. They mentioned they’re launching an app soon as well.

19 de maio de 2020
Opinião espontânea
logótipo da Spotlex

Resposta da Spotlex

Dear D M,

Thank you for the amazing feedback, We are happy to hear you enjoyed our service, Our goal is to always provide outstanding service to our customers.

Looking forward to hearing from you again.
Kind regards
Spotlex Help Team

Classificada 5 em 5 estrelas

Fantastic service

Fantastic service. Collected on time and returned a day early! What more could you ask for. This is now the only laundry service that I will use. Brilliant!
Efosa.

1 de maio de 2020
Opinião espontânea

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