Square Off Opiniões 233

TrustScore: 1.5 em 5

1,7

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Leia as opiniões dos outros

Classificada 1 em 5 estrelas

Her blir man dessverre lurt trill rundt. Jeg bestilte et brett i oktober, forespeilet å få det i mars, men enda ikke noe har kommet. Chat servicen er rask, men helt meningsløst da alt de sier er... Ver mais

A empresa respondeu

Classificada 1 em 5 estrelas

selected on January 20, 2020 a combo of both Neo & Swap. Allowed additional shipping cost last year, but still got nothing delivered! Have exchanged a lot of emails with squareoff and successor miko... Ver mais

Classificada 1 em 5 estrelas

Vor 4 Jahren haben ich über KickStarter ein Projekt unterstützt. Bis heute nichts außer Bitten um noch mehr Geld wegen "unerwarteten" Kosten. Ein angebotener 'Full Refund' war nicht einmal annähernd a... Ver mais

Classificada 1 em 5 estrelas

Customer service is very poor. I wanted to return my unopened board. Website stated hassle free 30 day returns. Took a week of emailing to receive the returns form. The board was delivered back to the... Ver mais

A empresa respondeu

Informações sobre a empresa

  1. Fabricante de brinquedos e jogos

Escrito pela empresa

We gave the world the first ever telerobotic chess board through Square off chess and want to continue adding a little magic to the everyday lives of people. Through our creations we endeavour to build machines that feel more human than mechanical and give them an enhanced, gen-next experience. A conception of having multi or single player magnetic chess set to have users play chess online via an electronic chess board went on to become a global game changer!


Informações de contacto

1,7

Muito mau

TrustScore: 1.5 em 5

233 opiniões

5 estrelas
4 estrelas
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2 estrelas
1 estrela

Sem histórico de convites para avaliação

Esta empresa não convidou os clientes, pelo que as opiniões podem não ser representativas

Não respondeu a opiniões negativas

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Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

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Classificada 1 em 5 estrelas

Disgraceful and Deceitful. Nothing but empty words.

Disgraceful. You should hang your heads in shame. How dare you have the audacity to ask me. I vent my loathing upon you. I ordered a set of chess pieces over a year ago. You were prompt enough to take my forty pounds and in return, you have only given me empty promises. Countless correspondence and apologies and nothing done.I put it to you, that you are liars and have committed an act of theft upon me. Hang your heads in shame. Shame be upon you.

4 de julho de 2022
logótipo da Square Off

Resposta da Square Off

Hi Milford Haven, we are extremely sorry for the grievance caused to you. We have escalated the issue to our logisitics team and we will share the shipping details with you on email. Requesting your patience in the meanwhile.

Classificada 3 em 5 estrelas

In general I like playing on the board…

In general I like playing on the board but what I don’t like is the Information LED going in the red when I’m attempting to play a legal move. It is has happened several times. It’s as if the board is buggy or the computer doesn’t accept my good captures like Qd8xg5 which was good and legal move. The Pro board definitely needs a firmware upgrade. Can a firmware upgrade be down?

6 de fevereiro de 2023
logótipo da Square Off

Resposta da Square Off

Hi Lucien, we’re sorry for the inconvenience. Crashing or lagging problems are closely related to devices. Please contact our support team at hello@squareoffnow.com and share a detailed description so that we can help you fix it.

Classificada 5 em 5 estrelas

The chessboard is awesome!!

The chessboard is awesome!! Really like playing on automated chessboard. It has increased my love towards the chess.
Their customer support are quick to resolve the issue.

15 de fevereiro de 2022
logótipo da Square Off

Resposta da Square Off

Glad to hear that. Hope you Enjoy your games!

Classificada 5 em 5 estrelas

Product does not work it doesn't meet expectations it came broken not working

This product does not work I had this product a month and it doesn't work like they say it work it came damaged not damaged with physically but the AI doesn't work properly so that's my concern when I play against the AI it just doesn't function properly

3 de fevereiro de 2023
logótipo da Square Off

Resposta da Square Off

Hey,
You can either report the AI issue via the app. The team will help you resolve your issue.

Classificada 5 em 5 estrelas

After over 25 years away from the game…

After over 25 years away from the game the AI has helped me improve faster then I ever imagined. It also enabled me to play interactive games with my young nephew who lives many hours of drive time away.

27 de janeiro de 2023
logótipo da Square Off

Resposta da Square Off

Mission Accomplished!

Classificada 1 em 5 estrelas

Nothing was done

Nothing was done. Ticket was closed and nothing was fixed or communicated.

3 de fevereiro de 2023
logótipo da Square Off

Resposta da Square Off

Hey,
We are sorry for what you have faced.
Please reach out to us on support - hello@squareoffnow.com
We will resolve the issue at the earliest.

Classificada 5 em 5 estrelas

Unique and exciting automated chessboard

At first I was a little sceptical about the product as in their website it was written "pieces move on their own".I wanted to gift my husband this smart chessboard as he is a chess enthusiast. When he played his first game, we were WONDERSTUCK when we saw the opponents pieces move automatically on the board! I would definitely recommend this board to all.

19 de janeiro de 2023
logótipo da Square Off

Resposta da Square Off

Thank you Maam!

Classificada 5 em 5 estrelas

Very nice boards

Very nice boards, I’m going to enjoy my experience with both of them.

3 de fevereiro de 2023
logótipo da Square Off

Resposta da Square Off

Great to hear!

Classificada 5 em 5 estrelas

Quality Game

I was really disappointed when my first board did not work. Yet the Square Off people made it right. Now if only my playing was as good as the Square Off board! Time will tell😁

3 de fevereiro de 2023
logótipo da Square Off

Resposta da Square Off

Hope you enjoy your experience.

Classificada 5 em 5 estrelas

Magical gameplay experience.

Magical gameplay experience.
And the fact that they added 3rd parties like Chess.com & Lichess is helpful for me to keep playing on my favourite service using the board.

Good work...

14 de outubro de 2022
logótipo da Square Off

Resposta da Square Off

We always strive to make the user experience better.

Classificada 5 em 5 estrelas

Square Off - Premium Board

The one thing that intrigued me the most was the automation feature of the chess board, at first u was a little skeptical about the board but after experiencing it my all doubts were gone, keep up the good work Square off .

20 de janeiro de 2023
logótipo da Square Off

Resposta da Square Off

Great to hear!

Classificada 5 em 5 estrelas

Purchased the Grand Kingdom set

I was very impressed with the automated movements. Customer service has been very nice. They guided me to purchase the right product for me. Accessories are also of very premium quality. Overall very happy

9 de janeiro de 2023
logótipo da Square Off

Resposta da Square Off

We're pleased to know about your experience. Your kind words are greatly appreciated. Thank you for making our day.

Classificada 5 em 5 estrelas

The products are really innovative

The products are really innovative. Although my order took a bit more time to be delivered but the product was totally worth the wait. Love placing chess with my grandpa in other state.

Cheers to the company for making such a great product

21 de dezembro de 2022
logótipo da Square Off

Resposta da Square Off

You’re too kind. Thank you for that feedback. We'll make the needed adjustments with the delivery timelines to become more efficient overall.

Classificada 1 em 5 estrelas

Pathetic

Pathetic. Never go for it. Multiple issues. No response from support

24 de janeiro de 2023
Opinião espontânea
logótipo da Square Off

Resposta da Square Off

Dear Rajesh, we apologise for the inconvenience caused to you. Please note that we have replied to your email stating that we have resolved the issue you are facing. All you have to do is update the firmware of the board by connecting the board to the Square Off app. If you are still facing issues, please write to us at hello@squareoffnow.com to resolve the issue within 24 hours.

Classificada 1 em 5 estrelas

Had to make a huge stink on all their social media accounts before refund

Ordered the Neo board in July 22, said arrival would be Nov 31st. Day came and gone and got an email that said "its worth the wait...its coming". Fine. It was In Jan when I started emailing for updates that support went silent. Asked for a refund. No response. Chat support always gave me the run around and said they would have to forward me to their support team to reach out to me...which never happened. Threatened to contact my bank. No response. Finally posted on all their social media accounts this was fraud...and the wealth of comments finally caught their attention and they refunded my order.

19 de janeiro de 2023
Opinião espontânea
logótipo da Square Off

Resposta da Square Off

Dear Ryan, we completely understand your grievance. As checked with our team, we observed that we received your cancelation request on email on 18th Jan 2023 at 8.15 am. We responded to your request on 18th Jan 2023 at 11.15 am by canceling your order and providing a full refund. If there is anything we can do for you, just let us know at hello@squareoffnow.com! Have a wonderful day!

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