Square Australia Opiniões 

These IDIOTS think AI is capable of running their business instead of using real people. worst experience ever. Will refuse to use Square PERIOD! If you are a small business and you use square, I won't be supporting your business. Completely Incompetent.

So Easy to use

Clear and concise

MR PATEL ASHISHKUMAR PRAVINBHAI

After 5 years they deactivated my account without any warning or information as to why. I have tried the support with no answers but “your best bet is to reply to the deactivation email”….it’s a no reply email. Devastating to a small business. I’m literally in shock as to how unprofessional this is! I have to now contact all my clients on payment plans individually to set up to a new system. No explanation, no warning from square, just cancelled. The ai support actually suggested I just start a new square account.. wtf! If I can start a new one, why can’t I just keep my old one with 5 years of work put into it? No logic at all

Most of the payments did go through easily, but sometimes it would not read the card.

The square reader was easy to set up using the tutorials.
It connected quickly and stayed online all day .
It improved our daily sales by using tap and go sales.

customer service is not able to fix ID verification error they told me to go else where.

Works well for cards that are loaded on a phone wallet, but very difficult with some actual physical debit/credit cards, especially the new thin cards.

A great easy system to use

It is very straightforward to use for someone not into tech.

Square help me to connect with my coustmers easily & Fast

My query was resolved very quickly and efficiently. I would definitely recommend square for their services.

The support team were terrific the lot of them and were fluent in English, new their stuff.

Square support has been excellent. The response times are very fast, and the team has always been helpful and professional.

I know several small business owners, including coffee shops and restaurants, who have switched from traditional bank terminals to Square because they feel the level of support and customer service provided by Square is far superior.

I expect many more businesses will follow. Please keep up the great work.

The second that anything goes wrong this company is absolutely useless. Even minor issues become long, drawn out and tedious ordeals. They never take accountability and their customer service team is not given the tools to be able to seamlessly identify ongoing issues, meaning you are wasting time over and over and being given incorrect information when they misunderstand. I have had hours wasted this year on trying to get issues that should be easy to fix, managed. Will be leaving this company the second I can and am telling everyone I know not to bother with them. So many better options out there who actually care about their customers and their experiences.

Despite being a customer for over six years they’re incapable of even finding my account with a verified case file number provided as you can see in their reply. Useless company, then they want me to waste even more time helping them sort out their own system & records. They have no respect for people’s time or small businesses, and an insanely useless customer service team who are given no tools to succeed as they can’t even find your existing case issues or know the inner workings of the backend of a system that they work for.

It’s also incredibly telling that they will reply to a public review within a day of me writing it, but take 30 days to reply in their internal complaints email, only to be told they can’t do anything and don’t offer any compensation or fixes. Care more about their outer appearance than their actual loyal paying customers.

Have had a terrible experience with square.
Set up an account for a charity event then cancelled the service shortly after but Square has continued to debit our bank account weekly in the amount off 24.29 for fees over the last 3 mths .
As we can’t log in now as no longer active there is no way to delete our bank details with this organisation.
They are unhelpful with any explanation on how and why this continues and I have now reported it to Consumer Affairs and the Police.
Just disgraceful their conduct and seem to have no interest in rectifying it what so ever.
I have now had to close my bank account at great inconvenience to stop this illegal theft of funds.