Starbucks UK Opiniões 546

The Starbucks store on Tewkesbury road in Cheltenham is usually well maintained and consistently delivers a great coffee experience!
The atmosphere is a perfect spot to relax, study or catch up with friends. The staff are usually friendly and efficient, and the quality of drinks made are excellent!

We waited 20 mins for 2 drinks and a hot sandwich which were prepared separately with staff serving others inbetween each of our items. I had eaten my sandwich before either drink were made and had finished my drink before my daughters drink arrived. Why not prepare and serve them all at the same time. We will never go there again.

Oxford road Manchester….
Ok so the coffee was good so was the fruit toast. But the 3 miserable people behind the counter. Were awful don’t get me wrong when they were all chatting they smiled and laughed but customers… blimely they were jaust miserable didn't take a name. Just plonked the drink on the side. With no polite interaction. But if you pay peanuts……

Ordered a panini to collect in the drive through (Grantham store). They didn't have the one I wanted and refused to give me my money back. Online customer service refused as well, they all say they can only do a gift card. I've had to chargeback through my credit card company, which is ridiculous. I've emailed and messaged several times back and forth. When the panini wasn't in stock the refund should have been immediate and automatic.

Customer service support? What is that to Starbucks? It’s anyone’s guess!
I enclose a reply about requesting Starbucks customer service look into the fact that every time I’m trying to purchase - whether it be two weeks in or two months later - new products (ie pistachio or lavender flavoured beverages) they are ALWAYS out of supposed stock in my local area branches? Highly suspicious to say the least yet still advertising these products for ages on billboards both inside and outside the branches.
This was the utterly boring, generic and uninterested reply from Starbucks:

Hi, thanks for reaching out.
I'm sorry to learn about your disappointing experience in our stores, as this isn't the type of experience we'd expect for our customers.
Customer feedback is a critical measure of our success in providing you with quality products and excellent service. I therefore appreciate your feedback and would like to assure you that your comments have been shared with the appropriate people for their attention.
Thank you again for taking the time to share your thoughts with us and for giving us the opportunity to improve our operations.
Khuselisa M.

Thanks Starbucks customer services for addressing absolutely NOTHING of what I asked for, mentioned and required intelligent responses to.

Tooting branch- 4 members of staff. Placed order to go, then nothing happened as 2 of them were too busy chatting to each other, the other 2 , 1 was being trained ,then the other man who I think was the manager asked me had I ordered ,said yes 1 shot latte. So he told girl to make. So left, tried it ! Super strong 2 shot. Never going to this branch again.

Visited the Starbucks in Blackpool this morning... The one opposite the North Pier.
I was impressed with the exceptional service from Rob and James for their friendliness and efficiency. I had a dog with me and was made to feel welcome... So dog friendly. My dog loved it...
The cappuccino was hot and just the right strength. Thank you for the service.
I have used Starbucks in different areas as most are dog friendly...but this one must be one of the better ones I've been in for the service and the genuine dog friendly welcome.
..

I ordered a medium cappuccino to drink in store at the Grand Arcade in Cambridge. I gave my name and picked up my drink. I’d been patiently waiting , as were others and the drink was placed down with something sounding like my name shouted out. During this time I was watching the banter between staff and observed a server topping up a milk frothing receptacle for another server out of a carton. My drink was in a nice mug, no chocolate on top ( I wasn’t asked if I’d like that, perhaps I should have asked.) When I took a sip the froth tasted funny, I don’t think it was cows milk but may perhaps have been oat or soya milk from the carton I had seen !! And the coffee was very poor. Needless to say I only drank a small amount before leaving. What I should have done of course was take my drink back and complained, but as an older person I find that tricky. Give me a Costa coffee, Pret or MacDonalds coffee any day. I won’t return to Starbucks!!

Due to past trauma I prefer to sit by the window on the sofas at the Newport Gwent shop.
I am a gold standard member and frequent customer.
On entering the shop early this morning I placed my shopping bag (empty,) on the sofa next to the window. An elderly lady was sat by herself, a lady with her shouted at me across the shop, "you can't sit there other people are coming in 5 minutes, move your stuff!"
I replied it is a public seating area so I can sit where I like!
These people frequent this store about once a month if that, I am in every week before going shopping, then going home to sign into my job!
Sometimes 3 times a week!
The staff did nothing, which I am not very impressed with! Something needs to be done about these self titled important people! Taking over sofas that can seat 6-8 customers! Instead of 3 people losing this company custom.
This store gets quite busy, it causes people to look for a seat and leave without buying anything!
Customer service emails do not exist which I find very weird! The staff are very friendly, but surely they should stick to the rule that the customer is always right? Or doesn't that exist in this very large company anymore?
These people completely monopolise a seating area made for more than two people!
They won't share I with anybody which makes this company look bad and gives it a bad name!

Sadly paid over the top for a Luke warm tasteless chai at Exeter train station. Cold place to sit as well.

We use Starbucks brislington most days , today we popped mid afternoon two customers came in with soaking wet dogs which they picked up put them on the bench comfy seats and continued to towel dry them ( the smell was awful please Starbucks put a sign up asking customers not to allow there animals on the furniture I would of been furious if I sat on the seat afterwards 😩😩😩😡

Long queue, assistant did not know what was on the coffee and cake special menu. Over priced in every way, the coffee and the cakes. Then had the cheek to add 5p on to each drink for the cup. Adding insult to injury in an already overpriced establishment. All the chairs and tables to sit and drink the coffee were blocked off. Will never use Starbucks again.

I received appalling customer service in the Starbucks store at Kildean, Stirling this afternoon. I was the only customer standing at the counter and was ignored by every member of staff for a full 5 minutes. While staff were busy, it would not have taken them away from their tasks to have simply acknowledged that I was there, or even better, letting me know approximately how long I would have to wait to be served. I gave up and left. In my previous experiences Starbucks staff are not usually rude, so perhaps in this stores case, it was down to a poor Manager and a lack of staff training since it was every staff member who completely ignored me.

The shop I keighley west Yorkshire is diabolical!!!! They did not have anything I wanted to order as they had no stock. The staff were struggling to keep the customers happy. This was not their fault.

We stopped using starbucks in newcastle opposite Central station can never get a seat people with NO DRINKS taking up the tables its more like a doctors waiting room

Angelo who is the manager is very rude when I asked for a normal cup for my coffee he refused he had a bad attitude and not friendly at all!

Thornaby on tees. Shocking service; absolute joke. Couldn’t get an order for two medium lattes correct. Sent me to the waiting bay to wait for one latte and I watched three cars drive past. They should have prioritised my order but didn’t. Ended up with a refund in 50p pieces. Insult!

Austin as expected you have again not replied to my complaint , your customer service is as bad as the Starbucks at Thinford. Very slow to no response.

Ignoring paying customers is unacceptable.

Please pass my formal complaint to your most senior manager “Today”

This is horrendous customer service.

Craig Saunders

We go to Starbucks regularly, the staff are always friendly and helpful, the main store we use is Thinford , the coffee is always good Chloe the manager is an absolutel joy, it makes our day when she’s there, we always come out smiling, she is an absolute credit to the company.

Bishop auckland branch, Chloe a manager from a different branch was filling in. Absolutely disgusting attitude over the fact the drink was wrong twice bare in mind there was no tweaks to the drink, she openly acknowledged it was wrong but gained an attitude. If you cant make a drink dont work at starbucks an lord as a manager step down from your position and get extra training.