Starbucks UK Opiniões 546

Starbucks Spytty Newport Wales- Customer service is awful! The staff don’t smile, no good morning/afternoon. They act like robots. It was my regular weekly coffee stop but now I go somewhere else. Very, very overpriced too!

Prices are ridiculous for low quality coffee.

Always dirty tablets but plenty of staff at Starbucks disgusting slips every where on the tablets

20689342
Hi I entered your store today the food was awful pastry was hard.
The staff were just rushed off there feet
Doesn't seem to have enough staff an poor management.
The young girl that served me was very polite and helpful
Her name tag was Rachelle blonde curly hair

I visited the drive-thru today around 12:30 and was disappointed by the treatment I received. The staff clearly need training in customer service. As a manager of a large company, I would be appalled if my team treated someone in such a disrespectful manner.

I had just experienced something upsetting and was very emotional and was also recovering from laryngitis, which caused me to have a coughing fit as I approached the drive-thru. When I mistakenly referred to a macchiato as “macho chino,” the staff laughed rather than responding kindly. I frequent Starbucks, so I understand that mistakes happen, but their continued laughter, even during the payment process and when handing me my order she said here’s your cappuccino and then when handing me my macchiato she said and here’s your other drink and laughed in my face , it felt incredibly unprofessional. If I hadn’t already been through so much today, I would have come inside to address this in person.

I really hope this is addressed , and reading other reviews this branch has clear issues .

Starbucks
Carlisle Road
Airdrie

Pathetic service . Sold to me coffee for £4.20 but I asked for £3.70 . He smiled and said it’s standard cup ! All the want is your money . Coffee is horrid !

The coffee shops don't seem to be accessible for people with Autism, ADHD, ADD, Asperger Syndrome, and Autism as whole.

There needs to be quiet places within the coffee shops, coming into the one I used to go to which is full of mums/dads and babies always making noise and aggravating me. I have been in and out of work due to my health conditions and have spent so much money at your establishments, that it is having a direct impact on my life.

I have ideas to make quiet working areas for people like this, would like to speak to someone about them.

Very happy with the service I get in squires gate Starbucks. every visit I get warm hellos and they are very polite and friendly.
I used to be an avid Costa hoer but I found the drink and food variation in Starbucks to be 10x better

Visited The shop on Cheshire Oaks designer retail park today. Absolutely full of flys.

Customer service is none existent.

I made a complaint about an experience I had in one of their shops and despite chasing 5 times across various platforms, I have been completely ignored. Feedback and customer experience is obviously not a consideration for Starbucks!

As a visitor from out of the area, you always know what you're getting in terms of quality and choice when you visit a Starbucks anywhere in the world.
However, what made this particular Starbucks stand out from all of the rest is its staff; namely Ricky & Rachel!

From the moment of walking through the door i was greeted by the cheeriest of hellos. The two staff have a great working chemistry together and use appropriate humour and great banter with their customers.

Chatty and helpful, my take-out order changed to a stay in order, where I purchased much more than I'd originally intended and really enjoyed the ambiance.
Just a pity the bar code for my customer survey (and a discount from my next order) wasn't working. That would have been a real bonus.

People of Peterborough, pop into the branch and and join Ricky & Rachel, the jewel in the Starbucks crown, for a brew.
People with their positive customers service skills are few and far between these days!

Ordered standard hot chocolate. Lovely and hot, unlike many places where they are usually just luke warm at best. My only problem with it is that it has no flavour. Too late to take back as took as a take away.

I had not visited starbucks in a little while. I rcvd an email rewarding me with 350 stars on my next visit. I did visit but Unfortunately this never materialised after my visit. I then raised this with starbucks who wanted a copy of the email, a screen shot of the terms and conditions plus shot of the email date and screen shot of my receipt. I was reluctant to do this as the email was sent by starbucks, and the app was scanned on purchase, so the relevant information is available to them.
To entice customers to revisit by offers, to not fulfil the offer, and make the customer feel as though they are being dishonest. We'll done starbucks, the effort to get me to visit more frequently has had the opposite effect.
Terrible customer service.

On our way to stay in Wales for a couple of days I pulled into what I thought was services as I needed the loo badly. Literally the only place there was a Starbucks so went in and asked the wife to purchase a couple of bags of crisps whilst I nipped to the loo as I feel guilty not buying anything.
When we got back to the car I was offered a "Snacking Cheese" thingy out of a small packet and I do mean small, when I asked where mine was she told me she only bought the one as she was charged {get this}
£3-55p.. yes you read it right £3-55p for a packet no bigger than a beer mat {and the contents tasted like a beer mat too}.
I know prices are more on main routes and especially motorways, but there's making a profit and there's openly ripping people off.
Before writing this I looked up the price of these snacks and in Sainsburys they are definitely overpriced at £1-50 a pack, yes still a rip off for what you get but compared to Starbucks.
At least we don't frequent Starbucks as a rule as my wife {who is the coffee drinker} says their coffee is not very good.

Starbucks in Radcliffe where to start firstly it’s clean and tidy , but all that’s good ends there, sitting down I realised that the store manager was in the process of evaluating a member of the team at the side of me and did so for about an hour and then moved behind me and start again with another team member ! Now she wasn’t holding back with either staff member , I don’t think it’s either ethical or or professional to do staff evaluations in public .
As I left I felt the need to challenge the manager about this unprofessional approach to staff management and she responded this “I’m sorry if it’s spoiled your
Experience with us but we’re a community based company and this is how we do it”
Come on !! Whether you’re community based or not it’s not professional to air staff issues in public ! Surly there’s a better way !! Surely there’s a private are for this type of thing ??

To the guy in cineworld Bentleybridge Starbucks you are so kind! We bought two strawberries & cream frappes & my sons slipped out his head but you were so kind to make him a new one. & you cleaned the mess up. Thank you so much it made the experience a whole lot better. Definitely will be returning. Thank you again amazing service. I just didn’t catch your name. Xx

What a dismal set up at your Sainsburys Park Farm location.
Stood there while the two staff chatted and joked. Then they turned round
The male staff member served the people who arrived last? How was that. Then the next to last.
I was dumfounded. I said, I dont believe this. He turned and said, you were standing in the wrong place? Please just sack him. The place was empty, one customer and cant do a simple job. Abysmal

Went into store 28406 (Liverpool L1)
Asked for a latte (£3.55) went to the till to pay to find I was being charged £4.00, asked why that was to then be told it was for a medium cup, ok I thought I’ll go with that but looked at the menu and medium latte was priced at £3.95 so where did the other 5p come from???
Staff not very engaging and couldn’t care less attitude.
If they did this to everyone someone is making a lot of money. 👎👎

Starbucks bridgend . Have to say the experience is not very pleasant. Tables not cleared generally not clean. Staff not interested. Not in a rush to return

Went in for a business meeting, Spent lots of money in there to then receive a Parking Charge Notice (PCN) through the post for £100 due to being in the car park 5 minutes over the time. I won't ever be using Starbucks for anything again. I've been in many of them in the past and also found the tables and floors extremely dirty but I don't fine them for it!!! until now. They lost my business as a good regular paying customer who used to spend a lot of money in their restaurants.