I gave delivery address but it was sent to a shop! Had to then arrange for it to be collected. Tried contacting customer services several times but thats a non-existant option. Mattress ok for the... Ver mais
Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
Leia as opiniões dos outros
Absolutely amazing service my kids have been camping on the floor as there mattresses was the wrong size then I reordered and got scammed so dang starlight beds and they got me mattresses ready the sa... Ver mais
A empresa respondeu
Great mattress, looks thinner than the picture but then again it’s probably for illustration purposes only. But still worth the money.
No issues with delivery. Very well packaged. 8 months of use, and turning the Mattress regularly, no sagging or any other issues! Really happy With My purchase! I'll happily purchase from Starlight... Ver mais
A empresa respondeu
Informações sobre a empresa
Sobre Starlight Beds
Escrito pela empresa
Introducing! Starlight Beds™
Every mattress is made to order, by hand and delivered directly to you
- All mattresses are manufactured in the UK
- No retail mark-up to save you money
- Over 25,000 customer reviews on Amazon
- Rolled and boxed mattresses for easy carrying
- Free UK delivery on all beds and mattresses
Starlight Beds™ saves you money and provides quality, affordable mattresses at direct from factory prices.
Our mission is to make it easy and affordable to get a great night’s sleep by offering quality mattresses at a great price.
We specialise in providing mattresses through trusted International marketplaces. This means that we can concentrate on creating high-quality mattresses with incredible value.
We provide a large range of value mattresses at a great quality. The reason we can provide affordable mattresses at a lower price than our competitors, is because we manufacture all mattresses in our production facility.
Watch our promotional video on how we produce mattresses and why we are different from other mattress companies Watch Starlight Beds Video
Informações de contacto
Unit 5, Royds Mill, Leeds Road, WF5 9YA, Ossett, Reino Unido
- 01924 600 683
- help@starlightbeds.co.uk
- starlightbeds.co.uk
4,4
Excelente
2 mil opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Respondeu a 64% das suas opiniões negativas
Geralmente responde dentro de um mês
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Good mattresses both my boys love em…
Good mattresses both my boys love em fairly fast delivery
6 de abril de 2026
Resposta da Starlight Beds
Hi Shakira,
Thank you for your feedback!
We’re so pleased to hear both your boys are loving their mattresses. We’re glad the delivery was nice and quick too, and we really appreciate your support.
Kind regards,
Lillia
GREAT COMPANY TO DEAL WITH GOOD QUALITY…
GREAT COMPANY TO DEAL WITH GOOD QUALITY PRODUCT AND GREAT VALUE SWIFT DELIVERY AND PACKED WELL
28 de abril de 2026
Opinião espontânea
Resposta da Starlight Beds
Hi there,
Thank you so much for your fantastic review!
We’re delighted to hear you were happy with the quality, value, swift delivery, and packaging. Your kind words really mean a lot to us, thank you for your support.
Kind regards,
Lillia
Great looking product not tried out yet…
Great looking product not tried out yet but looks good quality. Thanks for quick delivery.
1 de maio de 2026
Opinião espontânea
Resposta da Starlight Beds
Hi Mally,
Thank you for your lovely feedback!
We’re so pleased to hear you’re happy with how the product looks and the quality so far. It’s great to know the delivery was quick too, we hope you love it once you’ve had the chance to try it.
Kind regards,
Lillia
Delivery very good and the mattress was…
Delivery very good and the mattress was super and very easy to order
30 de março de 2026
Resposta da Starlight Beds
Hi Patricia,
Thank you for your lovely feedback!
We’re so pleased to hear the delivery went smoothly, the mattress was super, and that ordering was nice and easy.
We really appreciate your support.
Kind regards,
Lillia
Excellent!!!!
20 de abril de 2026
Resposta da Starlight Beds
Hi Paul,
Thank you so much!
We’re absolutely delighted to hear you’re so happy, your feedback truly means the world to us.
Kind regards,
Lillia
Brilliant company
I was a bit apprehensive as my normal on-line purchases are disappointing. But pleasantly surprised. Ordering was easy. Kept informed all the way, delivery was quick. Even gave a time slot of a couple of hours. And the mattress are better than expected. Brilliant service
24 de abril de 2026
Opinião espontânea
Resposta da Starlight Beds
Hi Cheryl,
Thank you so much for such a lovely review!
We’re delighted to hear we exceeded your expectations, especially after previous online shopping experiences. It’s wonderful to know the ordering process was easy, communication kept you informed, and delivery was quick and convenient.
Best of all, we’re so pleased to hear the mattresses were even better than expected! Your kind words truly mean a lot to us.
Kind regards,
Lillia
Great purchase excellent mattress for…
Great purchase excellent mattress for the money and a super fast delivery
23 de abril de 2026
Opinião espontânea
Resposta da Starlight Beds
Hi Paul,
Thank you for such a lovely review!
We’re delighted to hear you’re happy with your mattress and that you found it great value for money. It’s wonderful to know the delivery was super fast too, we really appreciate your support.
Kind regards,
Lillia
Resposta da Starlight Beds
Hi Lauren,
Thank you for your feedback!
We’re so pleased to hear you found the ordering process easy and that everything arrived on time. It’s great to know you’re happy with how the beds look and their sturdiness , we really appreciate your support.
Kind regards,
Lillia
Good price
Good price , speedy delivery . I knocked a star off because it’s not as firm as I would’ve liked .
15 de abril de 2026
Resposta da Starlight Beds
Hi Jo,
Thank you for your feedback!
We’re really pleased to hear you were happy with the price and speedy delivery.
We’re sorry to hear it wasn’t quite as firm as you expected, but we truly appreciate you sharing your experience, it’s really helpful for us. Thank you again for your support.
Kind regards,
Lillia
Resposta da Starlight Beds
Hi Steve,
Thank you so much for your lovely review!
We’re delighted to hear you’re finding your mattress so comfortable, that’s exactly what we aim for.
We really appreciate your support.
Kind regards,
Lillia
Happy with the mattress and super quick…
Happy with the mattress and super quick delivery
14 de abril de 2026
Resposta da Starlight Beds
Hi Anthony,
Thank you for your lovely feedback!
We’re so pleased to hear you’re happy with your mattress and that the delivery was super quick, it really means a lot to us.
Kind regards,
Lillia
Resposta da Starlight Beds
Hi there,
Thank you for your feedback!
We’re so pleased to hear you were happy with the quick delivery & your mattress , it really means a lot to us.
Kind regards,
Lillia
Delivered very quickly
Delivered very quickly . Well packaged and in perfect condition on arrival. So far the mattress is ticking the boxes and purchased at a very good price !
14 de abril de 2026
Opinião espontânea
Resposta da Starlight Beds
Hi Faith,
Thank you for your lovely feedback!
We’re so pleased to hear your mattress arrived quickly, well packaged, and in perfect condition. It’s great to know it’s ticking all the boxes so far and that you’re happy with the price, we really appreciate your support.
Kind regards,
Lillia
The mattress is good especially for the…
The mattress is good especially for the price.
11 de abril de 2026
Resposta da Starlight Beds
Hi there,
Thank you for your feedback!
We’re so pleased to hear you’re happy with the mattress, especially for the price, that’s exactly what we aim for. We really appreciate your support.
Kind regards,
Lillia
Arrived when expected
Arrived when expected, very good value for money, also supporting British firm.
10 de abril de 2026
Resposta da Starlight Beds
Hi Susu,
Thank you for your kind feedback!
We’re so pleased to hear everything arrived as expected and that you’re happy with the value for money. Your support really means a lot to us.
Kind regards,
Lillia
Great mattresses , poor courier
Great mattresses - poor delivery by courier despite Starlight telling courier specific delivery instructions. You are only as good as your weakest link.
9 de abril de 2026
Resposta da Starlight Beds
Hi there,
Thank you for your feedback! We’re really pleased to hear you’re happy with the mattresses, but we’re sorry to hear the delivery experience didn’t meet expectations. We completely understand how frustrating that must have been, especially when specific instructions were provided.
We truly appreciate you bringing this to our attention and will be sure to pass your comments on to the courier.
Thank you again for your support, it means a lot to us.
Kind regards,
Lillia
shorty mattress replacement
Purchased a replacement shorty mattress for a child's mid sleeper.
I was recommended to try this company and I was not disappointed as the quality was superb, delivery was very very quick and at a fraction of the price of the online retailers. What a genuine company
I will definitely purchase from you again
10 de abril de 2026
Opinião espontânea
Resposta da Starlight Beds
Hi there,
Thank you so much for such a fantastic review!
We’re absolutely delighted to hear you were recommended to us and that we didn’t disappoint.
It’s wonderful to know you’re happy with the quality, speedy delivery, and value, and your kind words about us being a genuine company truly mean the world. We’d be thrilled to have you shop with us again.
Thank you for your support.
Kind regards,
Lillia
Resposta da Starlight Beds
Hi there,
Thank you for your feedback!
We’re so pleased to hear you were happy with the prompt service, we really appreciate your support.
Kind regards,
Lillia
Resposta da Starlight Beds
Hi Alexander,
Thank you for your great feedback!
We’re so pleased to hear you’re happy with your mattress, the price, and the speedy delivery, it really means a lot to us.
Kind regards,
Lillia
Resposta da Starlight Beds
Hi Valerie,
Thank you for your lovely review!
We’re delighted to hear you’re really pleased with the quality of your mattress, that’s exactly what we aim for.
Kind regards,
Lillia
A Experiência Trustpilot
Qualquer pessoa pode escrever uma opinião na Trustpilot. As pessoas que escrevem opiniões têm direito a editá-las ou eliminá-las a qualquer momento. Estas opiniões serão exibidas enquanto uma conta estiver activa.
Contamos com uma equipa especializada e tecnologia inteligente para proteger a nossa plataforma. Descubra como combatemos opiniões falsas.
Leia mais sobre como processamos as opiniões na Trustpilot.
Aqui estão 8 dicas para escrever óptimas avaliações.
A verificação pode ajudar a garantir que são pessoas reais a escrever as opiniões que lê no Trustpilot.
Oferecer incentivos em troca de opiniões ou solicitá-las selectivamente pode distorcer o TrustScore, o que vai contra as nossas directrizes.