Starlight Ultrasound Opiniões 

Resposta da Starlight Ultrasound

26/04/2023

Thanks for the 5* review as the items you ordered were lovely - but what a shame the box was damaged as they are very presentable boxes for gifts to go in. At least the items will have been wrapped in tissue paper and the box will have protected them from any damage - We’re not passing the buck but unfortunately cardboard boxes do bear the brunt of things when travelling through the postal system.

Look out for the discount code attached to the packing slip and a further one sent by email.

Resposta da Starlight Ultrasound

16/04/2023

Hi Donna

Sorry you felt the need to leave us a 2* review because you claim not to have received your order yet.

Your order from Tuesday 11th April was sent by Royal Mail 48 hour signed for tracked delivery on Wednesday 12th April and tracking shows it being delivered with a picture and a signature on Friday 14th April. We suggest you check Royal Mail tracking please.

It would be normal to contact Royal Mail or even us in the first instance as all orders receive tracking information but instead you have chosen to leave us a 2* review on here.

Please check you are not confusing this order with another one you’ve made from a different company as it appears quite clear that you have received your order.

And if you were so unhappy how come you enrolled in our Loyalty Scheme on our website today instead of contacting us or Royal Mail about your missing order?

It might not mean much to you but this sort of unfair review (we have no control over post/delivery in the event it had been delayed or lost but it appears you have received your order) has an impact on independent stores like ours.

Resposta da Starlight Ultrasound

10/04/2023

Thanks Michaela! As someone who’s ordered from us several times, we appreciate your repeat custom and we must be doing something right!

Resposta da Starlight Ultrasound

5/04/2023

Thank you for this 5* review Amanda!

Look out for a further discount code sent by email and another one attached to the packing slip in your order.

And make sure you enrol in our loyalty scheme to earn further discounts

Resposta da Starlight Ultrasound

4/04/2023

thank you so much! look out for the discount code enclosed with your order for next time and remember to enroll in our Loyalty Scheme to earn further discounts!

Resposta da Starlight Ultrasound

30/03/2023

Thanks for the 5* review and we’re glad you were happy with the items you ordered as well as the presentation and delivery (all items are sent by tracked Royal Mail)

Make sure you enrol in our loyalty scheme on our website to earn more discounts towards future orders

Resposta da Starlight Ultrasound

28/03/2023

thank you very much for this review Carole x

Resposta da Starlight Ultrasound

20/03/2023

thank you very much Rebecca!

Resposta da Starlight Ultrasound

13/03/2023

Hi Cara

Thanks for leaving this negative review for a product that you weren’t happy with instead of just asking to return or exchange it for something else - we don’t make the items or create the measurements and provide the information from the manufacturer / supplier - but we assure you it is a specific frame for scan prints and as an ultrasound clinic ourselves we print out hundreds of scan prints every week so we are quite sure it fits scan prints in - and we have also sold many of these and different types of scan frames without anyone having an issue with the size - sometimes the edges need trimming and there can be larger prints (larger print paper) which may be the case with what you have?

The measurements of this frame are in the product description so it may be worth checking what size scan prints you are trying to fit in it.

Please consider the impact of your review on a small family business

Resposta da Starlight Ultrasound

11/03/2023

Thank you very much Sheila!

Resposta da Starlight Ultrasound

7/03/2023

thank you so much for taking the time to leave this lovely review, Charlotte. It means so much to Laura and the whole Starlight team and we look forward to welcoming you back again soon!

Resposta da Starlight Ultrasound

7/03/2023

Thank you so much Debbie! We’re glad they’re happy

Resposta da Starlight Ultrasound

24/02/2023

Thank you Susan

Resposta da Starlight Ultrasound

20/02/2023

Thanks again Mary!

Resposta da Starlight Ultrasound

17/02/2023

Thank you very much!

Resposta da Starlight Ultrasound

17/02/2023

Thank you Elaine!

Resposta da Starlight Ultrasound

13/02/2023

Thank you Karol

Resposta da Starlight Ultrasound

4/02/2023

thank you so much Belinda!

Resposta da Starlight Ultrasound

31/01/2023

Thank you for the feedback! Glad you found your experience at Starlight positive, good value and our staff were pleasant and helpful!