Starscopemonocular Opiniões 

400
•
TrustScore: 1 em 5

1,2

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Leia as opiniões dos outros

Classificada 1 em 5 estrelas

I'd give 1/2 star if I could. Yes, they will send you a scope. However. 1. scope gives poor resolution, not even worth using. 2. contacting the return departments leads to "something went wro... Ver mais

Classificada 1 em 5 estrelas

Jag beställde och betalade för en kikare med fäste till en smartphone 220615 och fick den levererad 220812. Det har varit problem hela vägen jag har haft 10 mail konversationer med deras support om at... Ver mais

Classificada 1 em 5 estrelas

You are lucky. I ordered mine a couple of months ago and still haven't received them I did however receive 2 x cheap and nasty fly killer things worth about $4 each. Absolute crap. I have written s... Ver mais

Classificada 1 em 5 estrelas

I have had the same promises and delays as below. Paid for 2 scopes 3 weeks before Xmas and still waiting for delivery on 22nd January. Told sent out on 18th January by yet another of dozens of robot... Ver mais

A empresa respondeu


Informações de contacto

1,2

Muito mau

TrustScore: 1 em 5

400 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

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1,2

Todas as opiniões

(400)

1 opinião nos últimos 12 meses

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Classificada 1 em 5 estrelas

Poor product, poor service

Poor product. Photos with the starscope attachment are actually worse than photos taken directly with the smartphone. No customer response other than automated generic emails, and no response to request for return/refund. Order / Starscope email ref “Return order 2219218680 [27X5W6-VE0W7]”

Please watch YouTube review 67350MLGXXQ (or similar reviews) before you buy.

21 de julho de 2022
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Resposta da Starscopemonocular

Hi Keith! Thank you for posting a review. We are sorry to hear that you wanted to return your order(s). Kindly provide us your order number to locate your account. We are looking forward to your response.

Classificada 1 em 5 estrelas

DO NOT PURCHASE FROM THIS COMPANY!

DO NOT PURCHASE FROM THIS COMPANY!! THEY ARE SCAMMERS X 2000! THEY TAKE PAYMENT AND NEVER DELIVER. THEY DO NOT CALL BACK, AND SEND SAME RESPONSE WHEN TRYING TO CONTACT THEIR “SO CALLED” CUSTOMER SERVICE.

13 de julho de 2022
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Resposta da Starscopemonocular

Hi Rob! Thank you for your review. I’m sorry to hear you had a frustrating experience. Let me take this opportunity to resolve the issue and provide you a better experience. Kindly provide us your order number to locate your account. We are looking forward to your response.

Classificada 1 em 5 estrelas

More of the same scam....

Well, wish I would have checked out this company beforehand. I have had the same dismal experiences with this company everyone else has. No shipment, ridiculous "customer service" answers to my repeated emails (when they bother to respond), an ongoing fight through PayPal to get my money back, etc. etc. etc. It is embarrassing to realize that I was totally scammed like this.
Is there nothing we can do to put them out of business?

10 de julho de 2022
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Resposta da Starscopemonocular

Hi Susan! Thank you for your review. I’m sorry to hear you had a frustrating experience. Let me take this opportunity to resolve the issue and provide you a better experience. Kindly provide us your order number to locate your account. We are looking forward to your response.

Classificada 1 em 5 estrelas

Hasn’t shipped after 3 weeks of having…

Hasn’t shipped after 3 weeks of having ordered it. Customer service phone only allows you to leave a message. They don’t return the call. Emails are responded to by bots. Do not waste your money.

After reading this reply, they offered me a website that I had already been to to ask for help. They gave me the opportunity to repeat the steps I took above, having no hope of getting any help.

10 de julho de 2022
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Resposta da Starscopemonocular

Hi Kevin! We are sorry to learn you had such a doubtful experience with those negative reviews about our products. Our company values customer satisfaction as a top priority. Please feel free to reach out to our customer support team via https://support.starscopemonocular.com/hc/en-us.

Classificada 1 em 5 estrelas

Not a real business.

There is no customer service. There is no response to emails or anyone answering a phone. Starscope company just seems to be a scam. I ordered it. The product is not good. I have called and emailed for a return copious times,no response. They received 70$ from me and I received a bad product and no response from any Starscope “business”. No return address,nothing. No one is really there.

1 de julho de 2022
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logótipo da Starscopemonocular

Resposta da Starscopemonocular

Hi Anna! Thank you for your review. I’m sorry to hear you had a frustrating experience. Let me take this opportunity to resolve the issue and provide you a better experience. Kindly provide us your order number to locate your account. We are looking forward to your response.

Classificada 1 em 5 estrelas

This product deserves a MINUS FIVE STAR…

This product deserves a MINUS FIVE STAR RATING. Surely giving it a one star is suggesting there is some element of good in a product.
As the vast majority of your reviewers have clearly stated this product very poor and the company is a scam. In fact the product is completely JUNK. The clamping of the lens to the mounting bracket is less than third rate.
When clicking to order you then find you have to pay extra for the camera mount then you find out there is a delivery charge. From the time you believe you are paying £39.99 for the whole advertised product you then find you have to add another £19.99 for the bracket then it adds a further £9.95 for delivery in total you find your purchase has cost you £69.93. Once you click your initial order of the starscope there is no way to get out, you feel you have to have the bracket which you believed was part of the product you were going to buy in the first place and then a big delivery cost is added. The two-day delivery was SIX weeks.
I requested a return system notification and a full refund but have heard nothing back.
STRONGLY ADVISE ANYONE THINKING OF BUYING THIS PRODUCT TO KEEP THEIR MONEY IN THEIR POCKET.

17 de junho de 2022
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Resposta da Starscopemonocular

Hi Keith! Thank you for posting a review. We are sorry to hear that you wanted to return your order(s). Kindly provide us your order number to locate your account. We are looking forward to your response.

Classificada 1 em 5 estrelas

Useless and not as advertised

This arrived after a lengthy wait. Despite the adverts, and detai;ls on the box, it does not have a 10x zoom. I have made about 20 complaints to the company and just get automated responses or assurances that my issue will be addressed, and so on. PayPal will not enter a dispute and advises me to contact the vendor.....! Meanwhile some other suckers are presumably believing the adverts and making purchases. Amazing that Ebay and Amazon are perpetuating this fraud by carrying the adverts.

15 de junho de 2022
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logótipo da Starscopemonocular

Resposta da Starscopemonocular

Hi Jon! We are sorry to learn you had such a doubtful experience with those negative reviews about our products. Our company values customer satisfaction as a top priority. Please feel free to reach out to our customer support team via https://support.starscopemonocular.com/hc/en-us.

Classificada 1 em 5 estrelas

Don't buy anything from them

This is a criminal company. They tell you orders be sent out in two days. Never happened. Customer service phone number is always busy. I cancelled this order and after two days of cancellation I got an email the order is shipped or will be soon. I replied with email again and still no proper response. This is a rip off company and now I have to go and sue them over wire fraud. Stay away from them. Pure evil. Add on. Now the company contacted me to have me pay for return label. Unacceptable since the order was cancelled longe before the shipped it. Jus a evil company who cares about stealing your money and nothing else.

12 de junho de 2022
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Resposta da Starscopemonocular

Hi Curtis! Thank you for posting a review. We are sorry to hear that you wanted your order canceled. Kindly provide us your order number to locate your account. We are looking forward to your response.

Classificada 1 em 5 estrelas

Have had problems with this and the…

Have had problems with this and the company I bought it from, from the start, doesn’t do what it says, the enhanced magnifier has never worked, absolute con, do not buy this useless monocular. Thank you for your reply, however after contacting three times and having negative satisfaction, my rating of your product would still be the same, you had no intention of rectifying the problem.

6 de junho de 2022
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Resposta da Starscopemonocular

Hi Peter! We are sorry to learn you had such a doubtful experience with those negative reviews about our products. Our company values customer satisfaction as a top priority. Please feel free to reach out to our customer support team via https://support.starscopemonocular.com/hc/en-us.

Classificada 1 em 5 estrelas

Beware Star Scope website!

I found the Star Scope order page to be a complete bait and switch. Then, shipping was not added on until after
the order was completed and it was too late to back out. I have canceled my order because the experience was so shady. Now, they refuse to credit my credit card back! GRRR!

27 de maio de 2022
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Resposta da Starscopemonocular

Hi BA! Thank you for posting a review. We are sorry to hear that you wanted your order canceled. Kindly provide us your order number to locate your account. We are looking forward to your response.

Classificada 1 em 5 estrelas

Starscope Monocular is a complete…

Starscope Monocular is a complete scam!!! Ordered monocular and camera mounts and never received order number or the order. Took my bank couple months to get me refund. Starscope should be put out of business for fraud

24 de maio de 2022
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Resposta da Starscopemonocular

Hi Kevin! Thank you for your review. I’m sorry to hear you had not received your order yet. Your feedback means a lot to us, so we would like to make sure that your concern is properly addressed. Please feel free to reply to us. We look forward to be working with you for a resolution.

Classificada 1 em 5 estrelas

DO NOT TOUCH this company the customer…

DO NOT TOUCH this company the customer service is dreadful, I have never come across a company like it.. They take your order and payment the cannot provide a shipping date, it was one excuse after another. I still do not have a date and have now cancelled the order as it was for a birthday present but now it is to late. I have since bought a similar product from Amazon which is not only cheaper but better magnification and delivered in 2 days!!!!!

16 de maio de 2022
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Resposta da Starscopemonocular

Hi Mr. Chris! Thank you for your review. I’m sorry to hear you had a frustrating experience. Let me take this opportunity to resolve the issue and provide you a better experience. Kindly provide us your order number to locate your account. We are looking forward to your response.

Classificada 1 em 5 estrelas

Starscope Monocular

Starscope Monocular - very disappointed with customer service and this product as it did not work as advertised. Purchased on 15 Dec 2021 as a Christmas gift, it arrived mid January and thankfully came with extended warranty. The monocular and mount did not work as advertised with iPhone 12. When trying to return the products I was offered 30% off the purchase price which I declined. I opted to return the items as they were not fit for purpose. I received an email on March 17 giving me return address details. I provided tracking and proof of delivery on 30th March and now I have no product, no refund and no reply from Starscope. Do yourself a favour and do not purchase this product, it does not work as advertised and you will only be disappointed with the lack of customer service.

26 de abril de 2022
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Resposta da Starscopemonocular

Hi Cathy! Thank you for your review. I’m sorry to hear you had a frustrating experience. Let me take this opportunity to resolve the issue and provide you a better experience. Kindly provide us your order number to locate your account. We are looking forward to your response.

Classificada 1 em 5 estrelas

What a useless piece of rubbish

What a useless piece of rubbish. If you believe the hype about it's massive magnification, let me tell you, it is crap! This company ripped me off, big time...don't let it be you.
The product materials are cheap and nasty, the magnification the sales hype professes, are just that, hyperbole!
AVOID AVOID AVOID
If you buy this sh#t product after reading this then you only have yourself to blame...they offered me a discount on the purchase price. Clearly knowing they are selling sh#t.
I refused...I am out of pocket a lot of money...but F#ck you starscope! You are fraudulent company and a disgrace!

11 de abril de 2022
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Resposta da Starscopemonocular

Hi Lawrence! We are sorry for any inconvenience. Our company values customer satisfaction as a top priority. Please feel free to reach out to our customer support team via https://support.starscopemonocular.com/hc/en-us. We're not perfect and sometimes we may have issues. We'll own up to it and we'll do our best to make things right if you give us another chance.

Classificada 2 em 5 estrelas

Only on confirmation email found £9,95…

Only on confirmation email found £9,95 postage charge.not mentioned on payment page.Properly wouldn't have purchased if known

11 de abril de 2022
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Resposta da Starscopemonocular

Hi Thomas! Thank you for posting a review. Our company values customer satisfaction as a top priority. Please feel free to reach out to our customer support team via https://support.starscopemonocular.com/hc/en-us. We're not perfect and sometimes we may have issues. We'll own up to it and we'll do our best to make things right if you give us another chance.

Classificada 1 em 5 estrelas

THIS IS A TOTAL SCAM..

THIS IS A TOTAL SCAM... ORDERED 2 MONOCULARS, LIKE OTHER CUSTOMERS, NOT AT ALL WHAT THEY PORTRAYED, RETURNED PRIORITY MAIL DEC 5, 2021 THEY CLAIM THEY DID NOT RECIEVE AND I GOT A $17 CREDIT... WHAT A JOKE!!!!!

6 de abril de 2022
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Resposta da Starscopemonocular

Hi Montana! . We would like the opportunity to investigate your feedback further. For me to properly assist you, kindly provide me your order number so we can work things out. Looking forward to your response. Stay safe!

Classificada 1 em 5 estrelas

Starscope’s Customer Service Failure

Seeing other reviews, it’s clear to me that I should have looked at them before ordering.
I ordered one Starscope monocular in early December, 2021, hoping for a delivery for Christmas - it was a fail. Then I ordered two Starscope Monoculars from Amazon. Good to their word, Amazon delivered on time. I had an opportunity to evaluate the device and found it to be substandard. I sent them back to Amazon and received a refund promptly.
The order from Starscope arrived in January. I didn’t want it and I began an arduous process to get my money back. Multiple emails, a PayPal complaint hasn’t achieved anything. You pay to return the device, nice. I have a USPS receipt that they received it. Website states it may take up to 45 days to process returns/refunds. I’m at 30 days today. I don’t expect to get any satisfaction for my efforts. It has been a very good lesson.

30 de março de 2022
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Resposta da Starscopemonocular

Hi Mr. Williams! We are sorry to learn you had such a doubtful experience with those negative reviews about our products. Our company values customer satisfaction as a top priority. Please feel free to reach out to our customer support team via https://support.starscopemonocular.com/hc/en-us.

Classificada 1 em 5 estrelas

this company should be blackballed

this company should be blackballed. Definitely not consumer friendly. I ordered 3 korelscales in Dec 2021. Received one. Same experience as other customers. Promises, promises, promises. Finally got my cc company involved. instead of the refund i was promised, they CHARGED my accoun an ADDITIONAL $117. STAY AWAY FROM THIS COMPANY!!!!!!!

29 de março de 2022
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logótipo da Starscopemonocular

Resposta da Starscopemonocular

Hi Gloria! We are sorry to hear that your experience didn’t match your expectations. Feel free to reach out to our customer support team via https://support.starscopemonocular.com/hc/en-us. with any further comments, concerns, or suggestions you wish to share. We're not perfect and sometimes we may have issues. We'll own up to it and we'll do our best to make things right if you give us another chance.

Classificada 1 em 5 estrelas

I ordered 5 dtarscope monoculars on…

I ordered 5 dtarscope monoculars on Dec. 5, 2021. I have no received these items yet. I paid almost &200. I have contacted them at 5 times with the same response. Mail delivery is slow, that they have been sent to date (march 19, 2022 I have not received my order or a refund. I would NOT ever order another product from this company. I have got nothing but the run around.

20 de março de 2022
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logótipo da Starscopemonocular

Resposta da Starscopemonocular

Hi Susan! Thank you for your review. I’m sorry to hear you had not received your order yet. Your feedback means a lot to us, so we would like to make sure that your concern is properly addressed. We have contacted you via email, please feel free to reply to us. We look forward to be working with you for a resolution.

Classificada 1 em 5 estrelas

This is a scam...it is not 10x42 as per…

This is a scam...it is not 10x42 as per the advirtised picture. It is a basic single lens monicular. Cheaper to go out and buy yourself a pair of binoculars. This is a cheap product made in China. You have be warned.

18 de março de 2022
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Resposta da Starscopemonocular

Hi Barry! Thank you for posting a review. Please feel free to reach out to our customer support team via https://support.starscopemonocular.com/hc/en-us. We're not perfect and sometimes we may have issues. We'll own up to it and we'll do our best to make things right if you give us another chance.

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