Steadily Insurance Opiniões 1203

Resposta da Steadily Insurance

18/03/2026

Hi John,

We understand that receiving an underwriting request to address a property condition can be frustrating, especially when the area in question isn't actively used by tenants. A member of our support team did connect with you to explain the concern and walk through the specific steps needed to resolve it.

Conditions like boarded windows can pose safety and liability risks regardless of current accessibility, which is why they're flagged during the underwriting process. This is standard across the insurance industry and ultimately helps protect you as the property owner.

We want to make sure your property stays covered, and we're here to help make that as straightforward as possible. Once the condition has been addressed, our team is ready to assist you with next steps. You can reach us anytime at 888-966-1611.

We appreciate your business and hope to continue working with you.

-Steadily

Resposta da Steadily Insurance

17/03/2026

Hello Ken,

We’re sorry to hear about your experience and understand how frustrating billing concerns can be. 

Yesterday, our team contacted both you and your servicing agent to outline the steps needed to backdate the cancellation. Since your policy is serviced through an independent agent, all requested changes, including cancellations, must be processed through their office. Supporting documentation is required to proceed with this process. Once we receive that documentation, we can promptly review and process the request.

We have also followed up directly with your agent and included you on our communication for visibility. Your agent has confirmed they are working to resolve this matter.

We appreciate your patience and will continue to monitor the situation to ensure it is addressed as quickly as possible. If you have any questions or need further assistance, please don’t hesitate to reach out.

-Steadily

Resposta da Steadily Insurance

Actualizada a 18/03/2026

Hello Konrad, 

We’re sorry to hear about your frustration and understand how disappointing it can be when a claim does not result in the outcome you expected. Insurance coverage is determined by the specific terms, conditions, and exclusions in each policy. We carefully review every claim based on the information provided and the applicable coverage. Based on that review, the situation described was not covered under the policy written by your Farmers agent.

Our team did provide an explanation of the coverage determination and remains available if you have any additional questions or would like to review your policy further.

-Steadily

Resposta da Steadily Insurance

9/03/2026

Hello Irene,

Thank you for taking the time to share your experience. We completely understand how stressful it can be when you need answers about your policy and feel like you can't get through to someone quickly.

Your policy is serviced by an independent agency, and when you reached out to us, we transferred you to their team to get you the help you needed. We know the wait time with their office was longer than it should have been, and that's never a good feeling.

We're happy to hear you were able to connect with your agent and get the clarity you needed on next steps. Please don't hesitate to reach out with any other questions.

Thanks,
Steadily

Resposta da Steadily Insurance

6/03/2026

Hello Lily,

Thank you for bringing this to our attention. We apologize for the frustration you experienced while waiting for an update.

We understand you had concerns regarding your policy renewal. Our customer service department worked directly with the carrier’s underwriting department to review the situation and explore available options. We’re glad to confirm that the matter has since been resolved, and our team was able to assist you in securing a new policy and setting up coverage.

We appreciate your patience while this was being addressed and are glad we could help. If you have any additional questions or need further assistance, please don’t hesitate to reach out to our team.

Thanks,
Steadily

Resposta da Steadily Insurance

5/03/2026

Hi Germaine,

We're sorry your experience didn't meet our standards, both in how your request was handled and the level of service you received. That's not the bar we hold ourselves to, and we apologize.

When canceling a policy after a property sale, some carriers require proof of sale to backdate the cancellation beyond 30 days. This helps ensure you're only charged for the time coverage was needed and receive any applicable refund.

We understand this process was frustrating, and we appreciate your feedback which helps us improve.

Thanks,
Steadily

Resposta da Steadily Insurance

4/03/2026

Hi Stan,

Thank you for sharing your experience. We’re sorry to hear about the frustration you encountered while trying to access your billing information. While our system is not showing any widespread errors, we’re happy to investigate your billing access issue further.

We also understand your request to view all 3 policies under a single login. We are working to merge your accounts to assist with improving your visibility.

We’re glad we could provide billing details and help with your autopay questions, and we’d love the chance to ensure your account is fully accessible.

Thanks,
Steadily

Resposta da Steadily Insurance

24/02/2026

Hi Charles,

Thank you for your feedback! We understand how frustrating duplicate payments can be. Once the overpayment posted, our system automatically issued a refund to the credit card, in accordance with standard accounting protocols for client-billed, pay-in-full policies. To ensure clients receive funds promptly, the refund was processed the same day, and once issued to a card, it cannot be reversed.

Because your policy was placed through an independent agent, billing preferences and payment method updates must be handled in coordination with the servicing agent. We have already notified your agency and asked them to reach out to you directly regarding your refund questions and any payment method changes.

We encourage you to connect with your agent, as they are best positioned to assist you further.

-Steadily

Resposta da Steadily Insurance

22/02/2026

Hello Steven,

We understand how stressful it can be to receive a cancellation notice, especially when you rely on coverage to meet mortgage requirements.

Please know policies may be cancelled when eligibility guidelines or underwriting requirements are not met, even if the policy has been paid in full. When this occurs, any applicable refund for unearned premium is issued in accordance with the policy terms.

We truly care about our customers and understand how disruptive this situation can feel. Our team is available to review your specific concerns in more detail and answer any questions you may have about the decision. We encourage you to reach out to us directly so we can ensure you have a clear understanding of the next steps.

Thanks,
Steadily