StepChange Debt Charity Opiniões 2305

Spoke to Clive who handled my concerns with ease ! Very grateful to have spoke to a compassion person like him !

At the beginning of this journey I was confused and distraught, but from the first call with Claire I was immediately at ease and felt I was moving forward. Her support and advice was invaluable.

This charity will have eternal gratitude from me for all the help and support they gave me when i could honestly not see a light at the end of the tunnel. They were easy to contact and were sympathetic to my problems. I now feel like a huge slab has been lifted.
I cant thank you enough stepchange.

Was so easy to setup with stepchange. Staff friendly understanding and helpful. Had no issues over 10 years now debt free!

StepChange have been brilliant helping me with my debts. I started with a Debt Management Plan and later moved to a IVA voluntary arrangement. They have advised me along the way.

Very good helpful team

Stepchange enabled me to get my uncontrollable level of debt back under control.
Their services have been excellent and the support has really given me back control of my finances.

DMP is the way forward for anybody struggling with out of control debts! The service this charity offers is absolutely exceptional! I am pleased that now after many many years my DMP has finished, the service offered from start to Finish was absolutely outstanding.
Thank you StepChange Debt Charity.

They helped me to explore all options and was a smooth process completed within 5 weeks with breathing space in interim which helped immensely, I cannot explain the relief I felt once they became involved and would recommend you call them as soon as you can if experiencing debt worries, you won't regret it.

StepChange were amazing during a very difficult time for me. I was struggling with debt and they helped me set up a Voluntary Arrangement, explaining everything clearly and without any judgement. The support and reassurance they gave me really took the pressure off. I’m very grateful and would highly recommend StepChange to anyone needing help with debt.

Amazing help from Step change they really help and are so supportive.
I spoke with Dave today, what an asset to your company he is.
He totally changed my mindset today, made me feel better about life, debts and worrying.
He deserves recognition, people like him are rare these days ♥️

The support and reassurance from the start of my debt consolidation to the very end of the 6yrs was very good 👍 the service is brilliant 👏 kept me updated and supported me all the way well done 👏

Fantastic couldn't have gone any better brilliant service

very disappointed with outcome after using Stepchange. i provided all my details and they said i qualified for a debt 'product' that i needed to apply for . they had all my info and could have told me what was eligible (expenditure in outgoings list) .
but the company handling the debt plan who seemed to be making it up as they went along, didn't allow a substantial amount of my expenses that had partly caused my hardship in the last year .
with everything 'tweaked' , what seemed like a huge deficit in 'available' income was a bigger suprlus than what was allowed.
now the debt plan co. (MW) even send texts for me to restart my application . but don't respond to my responses.
i have contacted Stepchange about my dissatisfaction with MW and themselves, but have been completely ignored . date of experience is wrong, it is Nov-Dec 2025 .

Really insightful, helpful and kind. Really appreciate staffs hard work. Highly recommend.

I wanted to mention a employee at stepchange who went above and beyond for me today (Gerry) did everything he could possibly do to put us into breathing space I am forever grateful and thankful for what he has done today .Again everyone at stepchange were fantastic but Gerry should be congratulated by his management on how helpful and compassionate and supportive he was to me when I was finding it very difficult in the situation I was in .

This company has saved me so many sleepless nights. The most wonderful helpful staff who go above and beyond. If you have financial difficulties these guys force the wolf from the door. Thank you!

With Stepchange help and assistance I know believe I am in control of my finances and life experience its taken awhile but it is truly worth it. If I can say one thing it is don't hide your head in your hands it takes one phone call and then a smile will show on your face believe me I have been there.

Despite the good feedback from others, I wish I could say and feel the same. I wouldn’t recommend going down this route if you have a mortgage. Going down this route, I’ve now got defaults, my credit report shows so many missed payments. I cannot tell you how much this affects your credit file. Of course they advise you of this but I didn’t not expect this sort of outcome. I’m stuck on the SVR. I’m just not happy and if I could go back a year, I would have gone directly with my creditors and made some arrangements with them. To top this I had to raise a complaint as someone from stepchange advised me no payments were made for 4 months so they removed me and this was not true at all. Payments were made via standing order so where did those payments go? I can’t tell you how many calls I got from my creditors because of this. Just poor. Granted they are busy but this really just stressed me out. They don’t send you a text, emails or letters to say, we’ve now stopped making payments to your creditors because of xyz. They don’t call customers which I don’t get why.

I am still waiting for a reply to several emails I sent six weeks ago; StepChange simply refuse to respond. They are taking my money, but not paying any of my creditors, so I am still having to pay the creditors myself, to avoid court threats, plus also make the monthly payment to StepChange. Several creditors are contacting me, and when I mention StepChange, they say they haven't heard anything from them and to ask StepChange to get in touch so they can arrange it. So I emailed them, and they haven't responded.