Sterling Home - Edinburgh Opiniões 

241
•
TrustScore: 4.5 em 5

4,6

4 Whitehill Road, Fort Kinnaird, EH15 3HR Edinburgh, Scotland, GB

•

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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

Davie the salesman was very friendly , helpful and knowledgeable on all aspects of furniture ranges , we bought an Italian style dining table and the whole process from picking out our choice and pur... Ver mais

A empresa respondeu

Classificada 2 em 5 estrelas

The process of buying a couple of new sofas went fine. Its the additional information that was poor. We asked if Sterling took away our existing sofas and was told no but Sterling have a relations... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

The assistance given by Clive in helping us choose our carpets war excellent.we were kept well informed all through the process and the first class experience of the carpet fitters from synergy carpet... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

Exceptional service on all fronts from both both Angus and David (with the beard) at Sterling Furniture, Kinnaird Park. These guys are the people to deal with — their product knowledge and genuine cus... Ver mais

A empresa respondeu


Informações sobre a empresa

  1. Loja de móveis
  2. também em
  3. Loja de artigos domésticos
  4. Loja de colchões
  5. Loja de mobília para quartos
  6. Loja de mobília para sala de estar
  7. Loja de pisos

Escrito pela empresa

For over 50 years, Sterling Home has been a trusted name in the UK, offering exceptional furniture and home décor that combine quality, style, and value. From our flagship store in the historic old mill at Tillicoultry to our other locations across Scotland, we have built a reputation for providing a unique shopping experience that’s second to none. Our stores boast an extensive range of furniture and accessories to suit every taste, style, and budget. Whether you’re furnishing a new home, updating a room, or adding the perfect finishing touches, you’ll find exactly what you need at Sterling Home. From luxurious sofas and bespoke dining sets to elegant lighting and cosy bedroom essentials, our carefully curated collections feature leading brands and timeless designs, reflecting our commitment to quality and craftsmanship. While we are proud of our heritage, we are always looking ahead. We continually expand our offerings, introducing innovative products and personalised services to meet the evolving needs of our customers. Whether you visit us in-store or shop online, our knowledgeable team is here to help you create the perfect living space. Discover Sterling Home today and experience why we are Scotland’s go-to destination for furniture, accessories, and interior inspiration. With over five decades of expertise, we are dedicated to making every house a home.


Informações de contacto

  • 4 Whitehill Road, Fort Kinnaird, EH15 3HR, Edinburgh, Scotland, Reino Unido

  • 0131 6570820

4,6

Excelente

TrustScore: 4.5 em 5

241 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

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4,6

Todas as opiniões

(241)

1161 opiniões nos últimos 12 meses

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Classificada 5 em 5 estrelas

Our experience buying a suite

Our sales person was very helpful and knowledgeable. We did not feel pressurised and helped us make the right choice.

20 de outubro de 2024
logótipo da Sterling Home - Edinburgh

Resposta da Sterling Home - Edinburgh

Hi Richard

Thank you so much for taking the time to share your positive comments, it is greatly appreciated.

It is fantastic to know that you enjoyed your recent visit whilst shopping at our Edinburgh Store.

Our customers are at the heart of everything we do and customer service is our priority.

It is fantastic to read that your salesperson was attentive and helpful during your furniture purchase and I will be sure to pass your kind comments onto them and the Management Team.

We wish you a Merry Christmas and we hope to welcome you back into our stores in the New Year.

Kind Regards,
Customer Support Team

Classificada 1 em 5 estrelas

Customer Service Dont Reply

The staff in store are amazing and lovely. However, then I got home and ordered more stuff online. Then I opened some of my cutlery and plates. One of my forks and knives were bent. Some of my plates had marks on them. I emailed customer support twice and filled out an online form. I am still waiting on a response it has now been 2 weeks. For the price you pay, I would advise somewhere else.

7 de julho de 2024
Opinião espontânea
logótipo da Sterling Home - Edinburgh

Resposta da Sterling Home - Edinburgh

Hi Emma, I am so sorry to read of your recent poor experience and apologise that nobody has been in touch with you. This is not the level of service Sterling strive to deliver to our valued customers.
Your correspondence has been sent onto our Customer Service department and please be assured a member of the team will be in touch with you shortly to replace these items for you.

Sterling Customer Support Team

Classificada 5 em 5 estrelas

Helpful and efficient

From placing the initial order in store to taking delivery of the items, Sterling Home were helpful and accurate in the delivery timescale, delivery once the item arrived with them was very quick and painless, would use them again without hesitation.

6 de julho de 2024
logótipo da Sterling Home - Edinburgh

Resposta da Sterling Home - Edinburgh

Hi David,
Thank you so much for taking the time to share your experience, it really is fantastic to know that you had a great experience with us. Customer satisfaction is our priority and constructive feedback is invaluable. We can’t wait to welcome you back!
Sterling Home Customer Support Team

Classificada 5 em 5 estrelas

Great customer service

Bought our sofa bed from this company as after visiting many stores this was the only one that did not harass us from the moment we walked in the door till the moment
we left!! The sales person let us know he was there and then left us to browse. Were given time to actually look at the product, discuss it with my husband before WE approached the sales person when we were ready for more information and a demonstration of the product. Great product and great sales technique- which we advised his boss of before leaving the store. If more sales personnel conducted themselves in this manner instead of continually pushing the hard sell I am sure much more items would be sold with greater customer satisfaction leading to return sales.

21 de fevereiro de 2024
Classificada 5 em 5 estrelas

Positive Experience

Very friendly, helpful staff from showroom to delivery people. The payment staff were lovely too, but the standardised message I received regarding payment was very annoying...being told to "contact the number urgently to make payment or we may have to charge you storage and can't guarantee we can hold on to your item" etc etc...particularly
galling as sofa was several months late!! Otherwise, good experience and would shop there again.

31 de maio de 2024
Classificada 5 em 5 estrelas

Lounge furniture

Dealt with quite a complicated order with expertise. Part of the order had quite a time lag , but eventually came much earlier than expected. Friendly and knowledgable. Trouble free delivery

22 de maio de 2024
Classificada 5 em 5 estrelas

Could not be better

Very helpful staff in the carpet section. Gave excellent advice and assisted greatly in our choice of rug. As it was a circular rug we wanted the choice was fairly limited but the staff persevered and finally got us what we wanted. Delivery was very prompt and it arrived on the day and time advised. Very happy with our choice

30 de maio de 2024

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