Steven Eagell Toyota Opiniões 1360

TrustScore: 3 em 5

2,9

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Leia as opiniões dos outros

Classificada 3 em 5 estrelas

I was this time quite disappointed with my service experience. Collection was ok although I had to call more than once to confirm as I didn’t get the usual message re time frame.. I was then called... Ver mais

A empresa respondeu

Classificada 1 em 5 estrelas

As much as I love my Toyota, the experience has been ruined by having to deal with some of the staff at St Albans. I complained about a mechanical beeping noise and the mechanic, in his service video... Ver mais

A empresa respondeu

Classificada 1 em 5 estrelas

Ordered a £38k car from Kings Lynn, in the following 2 months never had any update, on the day we collected were told that the more than £10k surplus for our trade in might take a week to pay us! Afte... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

Wanted a small part for my Toyota Yaris Hybrid 22 plate and dealt with a fantastic guy in the parts team called Peter. He couldn’t have been more helpful and the cost to purchase and paint the part to... Ver mais

A empresa respondeu

Informações sobre a empresa

  1. Veículos e transporte

Informação fornecida por diversas fontes externas

Discover the best Lexus and Toyota offers in the UK and find your nearest dealership for service and maintenance.


Informações de contacto

2,9

Aceitável

TrustScore: 3 em 5

1 mil opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Respondeu a 97% das suas opiniões negativas

Geralmente responde em 14 horas

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

Na Trustpilot, as empresas não podem oferecer incentivos ou pagar para esconder opiniões. As opiniões pertencem a cada um dos utilizadores e não à Trustpilot. Saber mais

Classificada 5 em 5 estrelas

Great experience

The staff couldn’t be more friendly and helpful.

31 de outubro de 2025
Opinião espontânea
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Resposta da Steven Eagell Toyota

Thank you so much for your kind words. We really appreciate you taking the time to share your experience with us, and we look forward to seeing you again in the future.

Classificada 5 em 5 estrelas

Friendly

Friendly, professional service. Thank you Chris for your help and advice with my new car!

7 de outubro de 2025
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Resposta da Steven Eagell Toyota

Hi Nicky, we're happy to hear you had an excellent service! Please come see us again soon.

Classificada 5 em 5 estrelas

Bought an approved used Lexus

Bought an approved used Lexus, trading in our car in the process. Dealership dealt with us fairly and transparently throughout - from test drive, to negotiation on price, to prep and handover on exchange day. A pleasant experience and no complaints. Recommended.

27 de outubro de 2025
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Resposta da Steven Eagell Toyota

Thank you for sharing your experience with us, we're thrilled we could help. We wish you many happy motoring miles in your new car.

Classificada 5 em 5 estrelas

This is what service should be

This is what service should be. From first contact to collection of our car, every member of the team just couldn't do enough for us. The whole process of buying a car from this company was exemplary.

21 de outubro de 2025
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Resposta da Steven Eagell Toyota

Congratulations on your new car! Thank you for taking the time to write about your experience. We look forward to seeing you again in the future.

Classificada 3 em 5 estrelas

Generally a good experience however too…

Generally a good experience however too many instances of the salesperson having to talk to the manager which was annoying and prolonged the sales process far longer than it needed to be. Also since the sale an enquiry has gone unanswered.

5 de outubro de 2025
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Resposta da Steven Eagell Toyota

Hi, thank you for the feedback. We’re always looking to improve the service we offer and would like to hear more about your experience. If you could send any issues you had in full, including your contact details and the branch you have dealt with to feedback@steveneagell.co.uk, we will investigate further. Thank you.

Classificada 5 em 5 estrelas

Quick and efficient to respond to…

Quick and efficient to respond to queries, they will try their best to work with your requirements, very honest and knowledgeable sales person.

1 de novembro de 2025
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Resposta da Steven Eagell Toyota

Thank you for the positive rating, Mahria, we really appreciate it, and we look forward to seeing you again in the future!

Classificada 5 em 5 estrelas

Excellent Service

Had been dealing with another Toyota dealership in Staffordshire. Although they did most of the ground work in getting us to move from Mazda to Toyota, they were struggling to get the model and colour of car we were after. Could see on Autotrader that the Steven Eagell Chelmsford branch had a car that we were looking for. As we were down in Essex visiting family, decided to drop in and see the car. Found the staff to be really helpful, and following a test drive decided to look no further and buy the car. Thanks to Shak Ahmad for making the purchase of the car quick and seamless, and also for his after sales support.

19 de outubro de 2025
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Resposta da Steven Eagell Toyota

Hi Gordon, we're happy to hear you had an excellent service! Please come see us again soon.

Classificada 5 em 5 estrelas

Toyota CH-R Hybrid

Brought the car for my wife main reason was I brought a car for myself earlier in the year.Their part exchange was very fair.
The team at Toyota were really helpful I did not feel pressured at all this was a big reason for us going back.
Harry looked after us on both sales a really helpful and knowledgeable young man.
The aftercare is very good as well checking that everything is going well.
Would recommend to anyone.

7 de outubro de 2025
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Resposta da Steven Eagell Toyota

We are happy to hear that you got exactly what you wanted out of your car-buying experience with us. We wish your wife many happy motoring miles.

Classificada 5 em 5 estrelas

I only visited to see what type of car…

I only visited to see what type of car I could get and ended up buying a car we were well looked after and advised well.

26 de outubro de 2025
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Resposta da Steven Eagell Toyota

Thank you so much for your kind words, Mili. We really appreciate you taking the time to share your experience with us, and we look forward to seeing you again in the future.

Classificada 5 em 5 estrelas

I was not going to purchase a new car

I was not going to purchase a new car. But the good sales man Ebrima convinced me so well.

23 de outubro de 2025
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Resposta da Steven Eagell Toyota

We are happy to hear that you got exactly what you wanted out of your car-buying experience with us Jayshree. We wish you safe travels in your new car and look forward to seeing you again soon!

Classificada 5 em 5 estrelas

Helpful dealer

Very nice, helpful people. As the car I wanted was already sold, they looked for another until they could find me one.

18 de outubro de 2025
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Resposta da Steven Eagell Toyota

Thank you so much for your kind words, Eniko. We really appreciate you taking the time to share your experience with us, and we look forward to seeing you again in the future.

Classificada 5 em 5 estrelas

Great experience

Had a hassle free service from steven eagell, exceeded my expectations very proffesional.

23 de outubro de 2025
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Resposta da Steven Eagell Toyota

Hi, we're happy to hear you had an excellent service! Please come see us again soon.

Classificada 5 em 5 estrelas

They have some good cars to sell and…

They have some good cars to sell and Harris sold it well. I am now the owner of a RAV4.

7 de novembro de 2025
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Resposta da Steven Eagell Toyota

We are happy to hear that you got exactly what you wanted out of your car-buying experience with us. We wish you safe travels in your new car and look forward to seeing you again soon!

Classificada 5 em 5 estrelas

Happy Customer

I had carried out a fair amount of online investigation in my search for a new motor. I had decided to go for a C-HR and Damien at Eagell Toyota in Worcester was quickly able to find me exactly what I was looking for. A test drive happened on my first visit and we agreed the deal on the spot. Everyone I saw at Eagell were friendly, Professional and were keen to supply the car I had set my heart on. The car is everything i expected and more. A very happy customer indeed!

28 de outubro de 2025
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Resposta da Steven Eagell Toyota

We are happy to hear that you got exactly what you wanted out of your car-buying experience with us Colin. We wish you safe travels in your new car and look forward to seeing you again soon!

Classificada 5 em 5 estrelas

Thank you, Harry Merrion 😍...

I’m a new customer of Toyota, and I'm trying to find the stamped VIN/Chassis to go to several garages and people, but no one gives me any clues. 

Then I have taken an appointment at the Toyota Dealer to show my car's stamped VIN. I visited Toyota today in Romford, RM3 0DZ, to find my stamped VIN/Chassis number in my vehicle. 

In two minutes in the Toyota showroom, Mr Harry Merrion (sales) showed me the stamped VIN, and I was surprised. Within 10 mins I'm out of the Toyota showroom!!

Thank you, Harry Merrion 😍...

13 de novembro de 2025
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Resposta da Steven Eagell Toyota

Thank you for the positive rating, we really appreciate it, and we look forward to seeing you again in the future!

Classificada 5 em 5 estrelas

Superb sales service all round

Superb sales service all round. Abdul made the whole experience none stressful and a pleasure

9 de outubro de 2025
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Resposta da Steven Eagell Toyota

Hi Gary, we're happy to hear you had an excellent service! Please come see us again soon.

Classificada 5 em 5 estrelas

Great contact with Sam in sales when he…

Great contact with Sam in sales when he sold me my GR Yaris. Sam organised everything I wanted. Also Ben with some of the paperwork.

Great job done.

29 de outubro de 2025
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Resposta da Steven Eagell Toyota

Thank you for the positive rating, Clinton, we really appreciate it, and we look forward to seeing you again in the future!

Classificada 5 em 5 estrelas

Best go with Toyota!

Well, what more is there to say? We were just looking and poking around, with no intention of buying, and then Daniel just gave us the best experience ever. So we bought the new Toyota C-HR, and we are chuffed to bits

22 de outubro de 2025
Opinião espontânea
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Resposta da Steven Eagell Toyota

Hi Ciprian, we're happy to hear you had an excellent experience! Please come see us again soon.

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