Accu grasmaaier gekocht, na 3 jaar accu defect. Grasmaaier wordt 7/8 x per jaar gebruikt. Geen enkele vorm van coulance, zeer slecht product, had beter een grasmaaier bij Aldi ofzo kunnen kopen.
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Bought a Stihl RT5112Z ride on mower because I thought it will be a good replacement for the 2018 CubCadet zero turn. After it was delivered, I realized the engine is made in China by Loncin... Ver mais
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Respondeu a 75% das suas opiniões negativas
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Stihl is simply not delivering on service
The battery of our robotic mower had failed and then it turned out that there was no spare battery available at all. And the robotic mower was only a few years old!
So then the dealer bought a conversion kit so that a newer type of battery could be fitted. This took weeks and eventually the dealer just picked one up from a colleague in Germany, as Stihl NL just wouldn't deliver.
Once it was installed and the battery had to be updated, it turned out that Stihl's software was not prepared for this, even though this was a solution provided by them.
So now I've lost my robotic mower for months and Stihl won't deliver. First not because of battery delivery delays and now not by not updating their own dealer software so that my repaired robotic mower cannot be started.
Tried calling them, gave up after waiting 40+ minutes in the queue.
24 de maio de 2024
Opinião espontânea
Resposta da Stihl
Hello, I'm very sorry to hear about this. We sadly are having problems with the availability of robotic mower parts. We are doing our best to produce and deliver these as fast as possible. Could you share the serial number of your mower and the name of you dealer? Kind regards, the STIHL team.
Bought a Stihl RT5112Z ride on mower…
Bought a Stihl RT5112Z ride on mower because I thought it will be a good replacement for the 2018 CubCadet zero turn.
After it was delivered, I realized the engine is made in China by Loncin (a relatively new Chinese company). The filter and other parts are also Chinese. They provide almost no documentation and the one which is on their website is poorly translated.
Stihl also doesn't provide much info. I don't expect it to last more than two years, despite paying 5600 for it.
The tractor itself is just a rebadged Viking, but at a much higher price and with a worse engine.
I am so pissed off because I sold the 2018 CubCadet zero turn with the Kawasaki engine, which was much better in the same price point. It seems Stihl quality is just a myth nowadays.
5 de agosto de 2022
Opinião espontânea
Resposta da Stihl
Hello,
STIHL develops and manufactures gardening and forestry machines with a particular focus on quality and safety. All our machines also comply with the latest environmental standards. To ensure consistent quality in the market, we also rely on a specialist network of STIHL dealers. These partners receive technical training and are highly qualified.
We read your review carefully and are sorry to hear that you are not satisfied with the quality of your STIHL machine.
The machine you purchased is a very popular model with a high degree of satisfaction among its many users. The 2 cylinder engine used is of a high quality and we have every confidence in the quality and professionalism of our partners.
We hope that your opinion will change once you start working with the machine.
Kind regards,
The STIHL Team
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