Still Spirit - Whisky Shop Opiniões 579

HORRIBLE HORRIBLE HORRIBLE. Buyer beware. I purchased a rye that I was immensely excited about in March. After submitting the purchase, I ended up following up with an email on March 13 about the status of my order. I got a responses that the item can take few a week 5 weeks but it usually is delivered within 3. So like anyone I waited and waited. Yes, fast forward to April 4, I had to follow up with another email inquiring my status of my order. I officially have lost confidence with this purchase and company. I did not expect to have to follow up again. I expected the Still Spirits to reach out if ANYTHING has happened to my order due to damages or mishap. I belive this is a reasonable expectation for anyone after almost a month. To my surprise..... Or not, I was informed that my order was damaged and they did not hiw it was damaged but would follow up? Again, why do I have to have email you for a response to my order for something that should have been completed. So I replied back requesting a direct refund. I did not expect a response with a delay since I never RECEIVED my order! On April 8, Still Spirit official response to my refund request was that my refund will take up to 7-10 days. April 22, guess who had to follow up with another email??? ME!!!! Not STILL SPIRITS? ME!!!. Since my last email, I have still have not received my FULL refund returned or the product delivered. Another email response of my funds will be refunded. AGAIN, WHERE AND WHEN? So to any unfortunate company or person interested in purchasing ANYTHING from this company. DONT!!!!!! I would implore you to go somewhere else. Also to anyone that has to deal with someone named Rebecca and Erin, You are never going to get a timely response to your questions and might try your luck with Google, chatgbt, or even a church. You will get a better and faster response. I normally do write responses or give reviews but as a person who works in customer service & logistics. This by far the worst experience i have ever have. PERIOD!

Quick dispatch, less than 24hrs from ordering, unfortunately Parcel Post delivered to a completely different address with photograph showing their incompetence. As this has happened frequently before with Parcel Force I informed Beca and we chased the issue. Whisky was left outside my apartment block the following Tuesday and luckily a neighbour brought parcel in and brought to my door. Beca was most helpful throughout with correspondence via emails. Certainly has not put me off using SS in future. Parcel Force hopefully not.
Regards, Marian Gray
PS, I omitted to say that the price was so reasonable I ordered two bottles. There was also a small gift enclosed too. Much appreciated.

Never got delivered to my address had to try and find where it was left even though paid delivery charge and never. Got anywhere complaining should off at least refunded the delivery charge what I paid 😡

Well priced, packaged and tracked. Nice touch to extras in the box.

Good price for a couple of lovely whisky's. They arrived quickly and well packed. Would use again.

Had a misunderstanding about delivery which was dealt with quickly and efficiently.
Great customer care

Prompt service and delivery. Great presentation.I can't wait for my first sip.

fastest delivery ive ever had and decent price!!!
will buy again.

Bought March 17th
Shipped only 8 days later... April 1st and still waiting to get information where the package is... no idea yet

Wow! What a great first experience with Still Spirit! Immaculately packed and everything was top notch in the 11 bottle order. Will definitely buy from again and look forward to seeing more fantastic bottles that we can’t get here in the US.

Was not aware of the tax situation. End up paying way more than expected

Fast efficient and excellent value!

Knowledgeable staff, great selection and even videos now to help us work our way through the fascinating world of Scotch single malt whisky and loads of other world whiskies, well worth a visit

I put the wrong credit, and i would like to change the credit card. So i emailed the salesperson, but got rejected. You should be flexible with payment, and switch credit cards

Good price, well packaged and delivered timeously. The mystery sample is an excellent idea.

It was as expected

Dispatched very quickly and as described. 100% trusted seller.

Good value, especially with the added discount for a large order.

When on holiday in Scotland in August 2024 I visited still spirit and purchased a tasting room sample box of highland whiskies. My wife also bought me a box of mystery whiskies which had a bar code on them, this was a Christmas present. When I scanned the codes in January they were invalid. I tried again in March and had the same result, I contacted still spirit and Erin sorted me another mystery box and sent it out for free! Outstanding customer service, many thanks again Erin. Will definitely be using still spirit again!
Ian Abbott