Sydney Brown at the Trenton NJ storage unit has been very helpful and extremely positive attitude towards customers. She greeted us very nicely and listened to us and gave us excellent suggestions.... Ver mais
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They are ripping people off and do not care about customer at all charging 30.00 for insurance and you can get your own online at discount storage unit insurance for 8.00 a month then they have a proc... Ver mais
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OK, I went into Storage Mart in Palm Bay Florida on Polo Drive and the people there made me feel welcome from the time I got there. They’re very friendly, courteous professional even after I was there... Ver mais
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It started with 2 great conversations with Cecil at the Home Base. Hey Cecil well talk again. Then I met Syed at the Burlington Facility. A great man and now a friend. I spoke with Heather at Illinois... Ver mais
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Informações sobre a empresa
Sobre StorageMart
Escrito pela empresa
Founded in 1999, the StorageMart grew from 0 to over 60 storage properties by 2006. In 2008, the company acquired a publicly traded Canadian storage company and added another 62 storage facilities to its portfolio, nearly doubling in size. Today, StorageMart provides self storage in the U.S. and Canada, with over 135 storage facilities in North America, with over 7 million net rentable square feet, collecting in excess of $85 million in annual revenue.
In addition to renting self storage units, StorageMart sells moving and packing supplies in every storage office. These supplies include items such as cardboard boxes, specialty boxes, tape, bubble wrap, mattress covers and much more.
Self Storage, Commercial Storage, Car Storage, Boat Storage, RV Storage, Moving & Packing Supplies, Personal Mailboxes (PMB's)
In addition to renting self storage units, StorageMart sells moving and packing supplies in every storage office. These supplies include items such as cardboard boxes, specialty boxes, tape, bubble wrap, mattress covers and much more.
Self Storage, Commercial Storage, Car Storage, Boat Storage, RV Storage, Moving & Packing Supplies, Personal Mailboxes (PMB's)
Escrito pela empresa
100% Satisfaction Guarantee
If you're unhappy, your next month is Free
Simply put, if we fail to live up to your expectations your next month of storage is 100% free.
We know there are a lot of places you could store. Our goal is to be the place that brings you peace of mind and makes renting storage easy. We back that up 100%.
Informações de contacto
Estados Unidos da América
- help@storage-mart.com
- storage-mart.com
3,5
Aceitável
7 mil opiniões
Respondeu a 100% das suas opiniões negativas
Geralmente responde dentro de uma semana
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Jessica was extremely helpful!!!
27 de janeiro de 2025
Opinião espontânea
Resposta da StorageMart
Thank you for taking the time to share the great experience you had with Jessica! We’re so happy to hear that she provided you with excellent customer service. We appreciate your kind words and are grateful to have them on our team! If you need anything, please do not hesitate to reach out to us 24/7. Have a wonderful day!
BEWARE OF NONSTOP RATE INCREASES
I have rented the same 14x36 Unit at Storage Mart on 291 S in Lee's Summit, MO for the past 12 years, ever since Storage Mart acquired the independently owned facility. At the time, my rent was $200 per month and with the latest increase is up to $690. There have been little to no improvements to the facility to justify the consistent rate increases. Read the fine print, rent can be raised at anytime with a 15 day notice. It appears their strategy is to continually raise rent to customer's breaking point. Enough was enough for me, I just relocated to a much newer facility (2 years old), larger unit (14x40), app to open gate and unit (electric opener) all for $340/mo, less than half of Storage Mart. My only regret, I didn't move years ago. I will say, all the site managers I have had over the years were all great people, just do not agree with the corporate pricing strategy.
27 de janeiro de 2025
Opinião espontânea
Resposta da StorageMart
We're sorry to hear about your experience with the rate increases. We understand your concerns and appreciate your feedback. It's important for us to maintain a balance between offering competitive rates and maintaining our facilities. We're glad to hear that you had positive interactions with our site managers. Your feedback will be taken into consideration as we continually strive to improve our services.
What a fantastic first-time experience…
What a fantastic first-time experience with Storage Mart in Walton on Thames. Stuart and Ian went above and beyond to ensure my move to storage went smoothly and without a hiccough. From my initial call, to my move in and with my move out of storage since, Stuart assisted me with professionalism, respect and kept me informed throughout the moves. Nothing was too much for them, even when there was a temporary glitch on their computer system, they kept me informed throughout and rectified it immediately.
Thank you for making this part of my relocation smooth, professional and straight forward. I have no qualms in recommending Stuart and Ian or in using Storage Mart in Walton on Thames again! Thank you 🙏
25 de janeiro de 2025
Opinião espontânea
Resposta da StorageMart
Thank you for the 5-star review! It's wonderful to know that our team's efforts are making a positive impact on your experience. We will be sure to let everyone here at StorageMart know what a wonderful job they are doing! If you need anything, please do not hesitate to reach out to us 24/7. Have a wonderful day!
Calgary Location:
Calgary Location:
Our experience with the move-in and orientation was wonderful. Anna is a seasoned professional and keeps the facilities extremely welcoming. Her attention for detail and ensuring we got the right information (older folks like me need repetitive instructions) before we left. Our unit was clean and Anna was very considerate to put down some pallets on the floor. Amazing experience thanks to Anna!
My only safety concern is the ice buildup along the entrance and the access to the units.
21 de janeiro de 2025
Opinião espontânea
Resposta da StorageMart
Hi, thank you for sharing the wonderful experience you had with Anna! We’re thrilled to hear that she provided you with excellent customer service. Your kind words mean a lot to us, and we’re grateful to have such dedicated staff on our team. We’ll make sure to pass along your compliments to everyone at StorageMart. If you need anything, please don’t hesitate to reach out. Have a fantastic day!
My experience with Hamid at 875 Don Mills Rd
I wanted to take a moment to share my outstanding experience with Hamid at 875 Don Mills Rd. Over the years, Hamid has consistently demonstrated exceptional professionalism and dedication. He is friendly, punctual, and highly knowledgeable in his field.
Hamid went above and beyond to ensure I had a seamless experience. His expertise and approachable demeanour made the entire process easy and stress-free.
I would wholeheartedly recommend anyone looking for storage solutions to visit Hamid. You will not be disappointed!
17 de janeiro de 2025
Opinião espontânea
Resposta da StorageMart
Hi! Thank you for taking the time to share the great experience you had with our team at 875 Don Mills Rd. North York, ON! We’re so happy to hear that they provided you with excellent customer service. We appreciate your kind words and are grateful to have them on our team. We will be sure to let everyone here at StorageMart know what a wonderful job they are doing! If you need anything, please do not hesitate to reach out to us 24/7. Have a wonderful day!
Horrible place to rent from
Horrible place to rent from. Always increasing your rate even when you have rented from them for over a year and have never been late on a payment. Also, if you have rental insurance and they don't receive your updated policy information on time they will automatically charge you a monthly insurance fee. When you provide them with your renter's insurance documentation showing that you had renter's insurance the whole time and it has never been cancelled StorageMart still will not refund you the insurance fee that they charged you.
15 de janeiro de 2025
Opinião espontânea
Resposta da StorageMart
Thank you for your feedback, Brandy. We apologize for any inconvenience caused by the rate increase. We value your feedback and would like to discuss this further to address your concerns.
We totally get your concern about being charged when you already have your own insurance.
Do not hesitate to reach out to us at help@storage-mart.com so we can get this sorted out and make things right. Thank you!
Mariana is SuperManager!
Today's experience with 0603 StorageMart SuperManager Mariana in reviewing my storage unit needs was excellent. Mariana helped me to select the right size unit for my needs and clearly explained the value and convenience of my rental. It was obvious from my tour of the facility that it is well-managed, clean and safe. Mariana was very friendly and helpful throughout the rental process. She is a great ambassador for StorageMart and takes absolute care of her clients. I'm delighted I chose to rent at this location with Mariana at the helm. Good show StorageMart!
14 de janeiro de 2025
Opinião espontânea
Resposta da StorageMart
Thank you so much for your wonderful feedback, Richard! We’re thrilled to hear that you had such a positive experience at our 1575 Thousand Oaks Dr San Antonio, TX 78232 2104940628 location, and we’re especially glad that our team could assist you. Your satisfaction means everything to us, and we look forward to continuing to meet your needs with the same level of service. Please don’t hesitate to reach out if there’s anything else we can do for you!
Storage Mart in Pickering is…
Storage Mart in Pickering is conveniently located. The access hours can fit into any schedule. The office staff are friendly and helpful. I have had the pleasure of dealing with Dilip for 4+yrs. He is always smiling and helpful.
8 de janeiro de 2025
Opinião espontânea
Resposta da StorageMart
Hello Gillian, thank you so much for taking the time to leave us a 5-star review! We’re delighted to hear about your positive experience with our team. It’s wonderful to know that their dedication and excellent service made such a great impression. We will be sure to let them know what a great job they did! Thank you again for choosing StorageMart for your stay, and if you need anything else, do not hesitate to reach out! Have a great day!
Violet is the Best
Violet is excellent at what she does, but very dependable and knowledgeable. Very helpful thanks Ma'am.
8 de janeiro de 2025
Opinião espontânea
Resposta da StorageMart
Thank you for your kind words, Dominique! We're thrilled about your positive experience here at StorageMart, and are so happy to hear our team, provided you with an excellent experience with your rental! We appreciate your feedback and thank you for choosing our property over at 4906 W Madison St Chicago, IL 60644 7733792900 ! If you need help with anything else, do not hesitate to reach out to us. Have a great day!
Great experience!
We rented a unit for just a month in between our moves and it was so convenient. The entire process was so smooth. The representatives I talked with were always friendly and helpful. The price was very reasonable as well! I will definitely use them again when the time may arise.
23 de novembro de 2024
Opinião espontânea
Resposta da StorageMart
Thank you so much for the kind review! We will be sure to pass along your feedback to the location so they also know what a great job they did. If you need anything else do not hesitate to reach out to us we are available 24 hrs a day.
Very Poor Business ethics!
This place is terrible, I have a 10x10, it was 70.00 a month, now its 241.00 3 years later. I would not recommend this place to anyone!!! Stay away from this PLACE!!!
6 de janeiro de 2025
Opinião espontânea
Resposta da StorageMart
Thank you for taking the time to share your feedback. We sincerely apologize for any frustration caused by the recent rate increases. At StorageMart, we strive to provide clean, secure, and convenient storage solutions, and we understand that unexpected price changes can be concerning.
We would like to discuss your situation further and explore potential solutions. Please reach out to us at help@storage-mart.com, and we will do our best to assist you.
Terrible to work for
Terrible to work for. I had to put my own money in the drawer when it was short and multiple people were working. When it was broken into they didn't call the police or watch the cameras. They just were uninterested in much of anything
28 de dezembro de 2023
Opinião espontânea
WORST PLACE EVER!!
WORST PLACE EVER!!! They reel you in with their lies and then continually raise the price, now they limit you from accessing YOUR belongings. They are now closed on Sundays and purposely close early during the week, making it difficult for people to access their belongings. TERRIBLE ABSOLUTELY TERRIBLE!!!!!
28 de dezembro de 2024
Opinião espontânea
Resposta da StorageMart
Thank you for your feedback. We understand that price increases can be concerning. At StorageMart, we periodically review our pricing to ensure we can continue to provide the best possible service and maintain our facilities to a high standard. Please reach out to us at help@storage-mart.com when you have an opportunity, and we can review your account together.
Horrible experience
Horrible experience! All items inside full of mold and all items outside had a layer of rust on it. They told me that’s what insurance is for. I started off paying around 160 per month for both units and 4 years later was 330 per month. Get real!
27 de dezembro de 2024
Opinião espontânea
Resposta da StorageMart
Thank you for your feedback, we apologize for any inconvenience caused by the rate increase. We value your feedback and would like to discuss this further to address your concerns. Please reach out to us directly at help@storage-mart.com
Both attendants Peggy & Kristy are very…
Both attendants Peggy & Kristy are very helpful and friendly. Too many times you walk into a place of business and are ignored. Both ladies acknowledged my existence and made sure I was taken care of.
24 de dezembro de 2024
Opinião espontânea
Resposta da StorageMart
Hi Bill, Thank you for sharing the wonderful experience you had with the team! We’re thrilled to hear that they provided you with excellent customer service. Your kind words mean a lot to us, and we’re grateful to have such dedicated staff on our team. We’ll make sure to pass along your compliments to everyone at StorageMart. If you need anything, please don’t hesitate to reach out. Have a fantastic day!
Best experience ever
Have rented storage space from other locations. But, these are some of the reasons make this location stand out from others: friendly/honost mgr., flexible scheduling, customer-focused, and accurate billing, among others.
1 de setembro de 2024
Opinião espontânea
Resposta da StorageMart
Thank you for your wonderful review, Mehrzad! We’re thrilled to hear that our team provided you with excellent service at one of our StorageMart facilities. We take great pride in our team and their commitment to going above and beyond for our customers. We’re grateful that you chose us for your storage needs, and we look forward to continuing to serve you in the future!
Michael Martinez was kind and very…
Michael Martinez was kind and very helpful. He provided great information on rates and availability.
19 de dezembro de 2024
Opinião espontânea
Resposta da StorageMart
Thank you for the 5-star review! It's wonderful to know that our team's efforts are making a positive impact on your experience. We will be sure to let everyone here at StorageMart know what a wonderful job they are doing! If you need anything, please do not hesitate to reach out to us 24/7. Have a wonderful day!
Michael was very helpful.
19 de dezembro de 2024
Opinião espontânea
Resposta da StorageMart
Thank you so much for your 5-star review! We’re thrilled to see you had a great experience at our location and appreciate your support. If you ever need any assistance, please don’t hesitate to reach out to us 24/7! Our StorageMart team cannot thank you enough! Have a wonderful day!
As a walk in customer at store 0701…
As a walk in customer at the Lawrenceville location store 0701 we were welcome with curtesy from Vincent. He is rich in knowledge of store policy and answered all of our question and concerns. Thank you for your professional help in getting us started.
17 de dezembro de 2024
Opinião espontânea
Resposta da StorageMart
Thank you for your 4-star review Donald! We appreciate your feedback and are glad to hear that you had a positive experience with our team over on 794 Scenic Highway S Lawrenceville, GA 30045. If there’s anything we can do to make your experience even better, please let us know, we are available 24/7! We’re always happy to help and strive to provide the best service possible. Thank you again from our StorageMart team!
Insect and rodent debris
I rented a unit at the St. Thomas, ON location. A few months ago I entered it and found dead insects and animal droppings. I alerted the attendant who took pictures to send to “head office.” No response was received. On entering last week I found an even larger collection of rodent and insect debris. When I contacted the store and reiterated that the business had done nothing to address the problem she stated “I have devices around the perimeter so that can’t happen.” I gave notice. Perhaps when I remove all my items (and disinfect them) I will attempt to add pictures to my review. The state of the unit was unacceptable and the employee’s denial and “I could care less” attitude cemented my decision to write a review (which I have never done in my life).
12 de dezembro de 2024
Opinião espontânea
Resposta da StorageMart
We’re sorry to hear your experience wasn’t up to our usual standards. Your satisfaction is important to us, and we’d appreciate the chance to make it right. Please reach out to us at help@storage-mart.com so we can address your concerns and work on delivering the service you deserve.
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