Storage Post Opiniões 1123

In December 2018 at the Storage Post in Suffern,NY, we discovered our household items were covered in mold in unit 1190. It was not visible upon entering the storage unit as I visited the storage unit on several occasions to check on the items. Upon further investigation there were residual water marks on the ceiling of the unit. After speaking with a representative at the location, it was brought to my attention that the unit had a sprinkler leak. I filed a claim with their department, and they denied the claim even though their facility had a sprinkler leak and due to the fact, we refused insurance. Even if we took out the insurance, their insurance does not cover mold damage. The mold was not due to a fault of ours. It was a fault of their building. After losing all our items in a fire, we were depending on the items that we had in storage and was not able to use any of the because of the mold. In addition, our daughter was asthmatic and with no other option we had to take the furniture with us to determine what was salvageable. Following that the newly renovated home eventually showed evidence contamination. Better Business Bureau investigated the concerns and were ignored like I did. A police report was filed and no compensation was offered. We lost at least $40,000 of household goods with no proof of value to the house fire. That was my experience with the Storage Post in Suffern,NY

3325 Atlantic ave store. Horrible customer service and extremely eager to try and auction your stuff off and all these fees and then not willing to work with you at all. Very cold hearted establishment. One week ago I was told one price then a week later i was told an additional 100 and no one was willing to try and work with me at all.
If you want your belongings to be kept safe and sound find another establishment. They also have mouse traps everywhere so you know what that means. Never had a business charge me 100 dollars a day later and not be willing to waive not even a penny.

NICE PERSON GUY TAKE CARE OF THE STORAGE FOR ME. 👍

Efficient service by staff and very reasonable rates for a clean and very secure storage place.

The experience from start to finish was seamless. All questions were answered promptly, we had great follow up and they made everything easy.

I think some of the company policies should be more flexible especially for those who are on public assistance. I think that some of the attitudes at Brook ave location in the Bronx could be better. Accommodating those who aren’t working in a manner that doesn’t stress them out or having to deal with management that don’t like their job because maybe it is too much for them. I sure hope the central office views this post.

Accounting problems are unbeliavable!
Still unsolved problems!
All problems are solved in 2 days!
Perfect team.

Kayla was amazing with getting things completed; great attitude; place was clean and easily accessible.

Had a rough time with movers, but the storage spot is a little great of fresh air knowing my stuff is safe with only people who know codes to get in.

Poorly designed. The no ramps to reach units. All loading docks. One has stairs. Otgers you must climb up

When I went to move it there was a lock on the unit, office was closed and I couldn't get anyone on the phone. Had to put stuff back in car and do another day

Staff was very friendly and helpful

I feel very comfortable knowing that that my property is safe,the fact that everthing is secured 24 hours a day.

Was ok
I was expecting more collaboration from the customer service but it’s ok probably they were tired.,!!

The only thing I dont like is I have to walk a long distance need a closer storage space

The site is very clean and the workers are so helpful, best place to store.

Very easy to work with - gave us choices on which unit worked best for our needs