Renting a unit in the Motherwell facility for approximately six months has been a good experience. The premises are clean, the signage clear, and the range of unit sizes provides a good choice. Managi... Ver mais
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Stefini was really friendly and helpful from the start, made everything easy and straightforward. You can tell they care about good service. The office itself is great value for money, especially comp... Ver mais
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Recently rented a unit for storage to help with the process of moving house. Made life so much easier! Spoke to Stefini who was super helpful and advised us of the right sort of size of storage we nee... Ver mais
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Overcharge you then take ages to pay you back-couldn't care less. Bug you when enquire about a unit and charge you for days when they know you cant access the unit, e.g putting padlocks on without... Ver mais
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Informações sobre a empresa
Informação fornecida por diversas fontes externas
With 50% off your first 2 months, we offer storage units for everyone. Storage Vault offer Self-Storage facilities in Glasgow & Paisley.
Informações de contacto
1 Macdowall Street, PA3, Glasgow, Reino Unido
- 0141 889 1000
- info@storagevault.com
- storagevault.com
4,5
Excelente
792 opiniões
Respondeu a 92% das suas opiniões negativas
Geralmente responde dentro de duas semanas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Super service!
Can’t thank the team in your Scotland st branch enough for their exceptional service. They went above and beyond helping me with specific requests. They made it easy and the site is well laid out and clean. I will definitely be back!
6 de setembro de 2024
Opinião espontânea
Avoid scammers …
Not worth a one star total scamer lyed and if anything selfish theafs don't get from them avoid it was ok to start with till I missed one payment due to I'll heth they nutters put a padlock in my unite and told me out Nothing but lyes sain I never payed considering I pay over the top nothing but stress and definitely wodent recommend avoid there lyes and rubbish I say only one person can't rember her name was understanding the rest are layers
19 de julho de 2024
Opinião espontânea
Resposta da Storage Vault
Hi John,
I appreciate you taking the time to share your feedback regarding your experience. After reviewing your account, I feel compelled to address some inaccuracies in your claims. We have a strict process for handling non-payment that aligns with the standards set by our trade association, and we have adhered to this process meticulously. You were informed multiple times that access would be limited until the bill was settled, which was done promptly within minutes of your payment.
It's unfortunate that this review does not accurately represent the high level of service and standards we maintain as a storage provider. If you would like to discuss this matter further, please feel free to reach out to us directly.
Kind Regards,
Michael
Storage Manager
Stefini was great ar keeping in touch…
Stefini was great ar keeping in touch and going through everything with me. Storage unit great easy to access and after discussion Stefini was able to able to advise re appropriate size to rent
23 de setembro de 2024
Opinião espontânea
Resposta da Storage Vault
Hi Jackie.
Thanks for leaving us a 5 star review.
Im very happy to have been able to guide you through the process and help best advise the correct size of space required.
Please recommend us to any family and friends.
Thank you again
Stefini at Motherwell.
Easy to use and good location
Nyree was really helpful with getting things set up. Was really easy to arrange and good rates. The location was ideal for our new place and it’s close to the motorway. Thank you!
15 de setembro de 2024
Opinião espontânea
Resposta da Storage Vault
Hi Emma
Thank you for leaving us a 5 star review, we are really pleased that you found our entire process easy and our East Kilbride site suited your new location.
Thank you again for choosing to store with us and I wish you all the best in your new home.
From Nyree & Yvonne
Excellent service from both Jordan and…
Excellent service from both Jordan and Deborah. Very easy to understand the system, visited my unit a number of times and had no problems getting in or out. Very clean facility. Queries by email answered quickly.
25 de agosto de 2024
Opinião espontânea
Resposta da Storage Vault
Hi Jayne,
Thank you for taking the time to leave us this great review on your experience with us at Paisley. We are really happy to hear you have received excellent customer service from both Jordan & Deborah and will ensure this great feedback is passed on.
We are really happy to hear you found accessing the unit was easy and the facility was clean and tidy as this is something we pride ourselves in so thank you.
Thank you once again for choosing to store with us it has been lovely getting to know you and we wish you all the best for the future.
From Deborah & Jordan team Paisley.
Excellent 5 star service
5 star service so far with Storage Vault. We have had to use due to being in between properties our new house is going to be in East Kilbride making that one the obvious choice! Both Nyree and Yvonne are extremely helpful (Yvonne was happy to drive down to other unit one Saturday) l would highly recommend this company 😊
13 de agosto de 2024
Opinião espontânea
Resposta da Storage Vault
Hi Emma
Thank you for taking the time to leave us this great review on your experience with Storage Vault.
We are so happy to have been able to help you sort your storage needs to make your house move easier.
We are also delighted to hear that the team have went above and beyond your expectations. We pride ourselves on delivering great service.
Thank you once again for choosing to store with us.
Nyree & Yvonne
Thank you Storage Vault
Our first time ever using a self-storage company and it has been a great experience using the services of Storage Vault East Kilbride.
Many thanks to; Nyree, Yvonne, Donna, Stefini, Miriem, Molly, Kenneth, Michael, Ashleigh for the excellent communications and customer care.
A special thank you to Nyree and Yvonne who's kindness, helpfulness, and understanding of our difficult situation will always be remembered and to whom we are extremely grateful.
We will always use Storage Vault for helping with our storage needs. Thank you Storage Vault.
12 de agosto de 2024
Opinião espontânea
Resposta da Storage Vault
Hi Kevin
Thank you for taking the time to leave us this great 5 star review on your experience with us at East Kilbride.
It has been an absolute pleasure getting to know you and supporting you through your storage journey.
If there is anything else we can help you with during your stay, please do not hesitate to get in touch and we will be more than happy to assist.
Nyree & Yvonne
Stefini at storage vault motherwell is…
Stefini at storage vault motherwell is fantastic. Took her time to explain everything and nothing was ever too much bother.
19 de agosto de 2024
Opinião espontânea
Resposta da Storage Vault
Hi Joanne.
Thank you for taking the time to leave me this lovely review.
It was a pleasure to assist you with your storage and help you along with the move in process.
Pop into reception anytime and please recommend us to any family or friends who may need storage.
Thank you.
Stefini at Motherwell.
Really great service from D and J
Really great service from D and J, Storage Vault Paisley it makes hell of a difference when you have dedicated staff who understand your wants and needs and show empathy when you are chucked a curve ball keep doing what you are doing guys really appreciate the help and understanding
2 de julho de 2024
Opinião espontânea
Resposta da Storage Vault
Hi Mr Cole,
Thank you for taking the time to leave us this great review on your experience with us at Paisley we are really happy to hear that you have been pleased with the service and that both Deborah & Jordan provided and will ensure this great feedback has been passed on.
It has been a pleasure getting to know you and we are happy to help in anyway we can. Thank you for choosing to store with us if you need anything else during your stay please let us know and we will be happy to assist.
From Deborah & Jordan team Paisley.
Easy
Easy, smooth and effective is how I would describe my experience with StorageVault Paisley. I dealt with Jordan and he was friendly , helpful and honest. With regards to storage, the facilities are fab and the price is spot on. Thanks for all your help while I was storing my belongings!!!!!
8 de julho de 2024
Opinião espontânea
Resposta da Storage Vault
Hello,
Thank you for taking the time to leave us this great review on your experience with us at Paisley. We are really happy to hear you found Jordan helpful and friendly and we will make sure this kind feedback is passed onto him.
It is also great to hear you found the facility and price have been great and appreciate the feedback as this is something we pride ourselves in.
Thank you once again for choosing to store with us we and if you need anything else during your stay please let us know and we will be happy to assist.
From Deborah & Jordan team Paisley.
What you are quoted is not what you pay
Price I was given in my quote was increased by 17% on confirmation, really underhand business practice.
19 de junho de 2024
Opinião espontânea
Spot on !!!!
it was an absolute pleasure to deal with Stefini from start to finish, the care and attention and information she gave us was superb, the pricing and the facility is fantastic too, will definitely use more often in the future
19 de junho de 2024
Opinião espontânea
Resposta da Storage Vault
Hi Martin.
Thank you very much for your fantastic review, its much appreciated.
It has been a pleasure to help you with your storage search.
Were very happy to hear how great you are finding the facility and service and feel free to pop in anytime if you need anything.
Thanks again.
Stefini at Motherwell.
Seen the employee climbing over the storage wall.
They are not helpful, and I seen one of the employees climbing over the wall of one of the storages. When he should have been in the office.
12 de junho de 2024
Opinião espontânea
Resposta da Storage Vault
Hi Christine.
Thanks for taking the time to leave us feedback.
If possible would you mind telling us which location you stored and we can look further into this for you?
We can see that you are currently based in the US however we are a UK based company therefore want to ensure we have the correct location to investigate further.
Thank you again.
From first enquiry to emptying the unit…
From first enquiry to emptying the unit the service was great! Stefini Barrowman At Motherwell made the whole process so easy, thank you!
27 de maio de 2024
Opinião espontânea
Resposta da Storage Vault
Hi Kevin.
Thank you very much for leaving us a fantastic review, much appreciated.
We are glad we could help you along with your storage and it was a pleasure to be able to assist you.
Please refer us to any family and friends.
Take care
Stefini at Motherwell.
Great service
Deborah and Jordan are always very welcoming whenever you phone or go to the office. They bend over backwards to help and are very reassuring regarding safety in the vaults. I have no hesitation in recommending the Storage Vault at Paisley.
23 de maio de 2024
Opinião espontânea
Resposta da Storage Vault
Hi Lynn,
Thank you so much for taking the time to leave this great review on your experience with us at Paisley. We are really happy to hear that you have found both Deborah & Jordan welcoming and helpful whenever you are on site and we really appreciate this lovely feedback.
Thank you once again for choosing to store with us and if you need anything else during your stay please let us know and we will be happy to assist.
From Deborah & Jordan team Paisley.
Double booked storage space
We have been using storage vault in Coatbridge for a couple of months with a small vault and not had any issues. We then upgraded to a larger space nearly a month in advance of our house move for us to turn up on the day with everything including large furniture to find they had double booked our vault. We then had to spend nearly an hour on the phone trying to find an empty vault which led us having to extend a van hire which also meant we had to pay a late return fee. We were lucky that they had 1 free vault left in the size we had originally booked. They made an already stressful experience moving even more stressful and we are now out of pocket.
18 de maio de 2024
Opinião espontânea
Jill was super helpful and…
Jill was super helpful and accommodating from start to finish! Very easy and accessible space. Thanks for keeping our stuff safe!
18 de maio de 2024
Opinião espontânea
Excellent facility
This place is absolutely fantastic.
Very professional and helpful .
There is always someone there meaning your items are completely safe and if you have any questions they are always there to answer them .
100% recommend for any of your storage and is so very well priced .
10 de maio de 2024
Opinião espontânea
Resposta da Storage Vault
Hi Lesley.
Thanks for taking the time to leave us a review.
We are so pleased we were able to assist you in your storage search, we are always happy to help.
Thanks again
Stefini at Motherwell.
I have never used storage before
I have never used storage before, however Deborah Jack made life so easy and got me out of a really tricky spot. Deborah and Jordan at the Paisley branch are so polite and helpful and their customer service is fantastic. If I ever had to use storage again it would definitely be here and I would definitely recommend others use it too. The staff are what make it work and storage vault is very lucky to have 2 great workers in Paisley.
Caroline Fairman
28 de abril de 2024
Opinião espontânea
Resposta da Storage Vault
Hi Caroline,
Thank you so much for taking the time to leave us this fantastic review on your experience with us at Paisley.
We are really happy to hear both Deborah & Jordan have been helpful and you have received great customer service from the pair of them as this is something we pride ourselves in.
It has been lovely getting to know you and thank you once again for choosing to store with us we wish you all the best for the future.
From Deborah & Jordan team Paisley.
Not a great experience at all
Not a great experience at all. Rang up on a general enquiry, their selling technique was very pressurised. Then went to view the site the next day and no one was there or contactable in a timely manner. Rang them three times for different people each time who couldn't answer my questions. Eventually left it with them saying they'd call me back and they never did. From what I could see of the site they didn't have any internal storage which is what Is been asking for since the beginning. Just an awful waste of time.
16 de abril de 2024
Opinião espontânea
Resposta da Storage Vault
Hi Simon, I'm really sorry to hear that you had a bad experience with us. The site you went to see is an unmanned site and is run via our remote contact centre. We always strive to deliver the best customer experience so we will look into your concerns. If you are still looking for a storage solution, we would be more than happy to arrange an accompanied visit for you as we do have some internal units that are now vacant. I'd also be more than happy to discuss this further with you, if you would like to call and ask to speak to the site manager Donna.
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