Storal Opiniões 2

The baby side of the nursery (separate building ) was great. Couldn’t fault it except one staff member who phoned me daily for no reason, same staff member didn’t have much patience, tutting and rolling her eyes at pre school kids . But otherwise good, the youngest staff members were the best, Izzy etc.
The main pre school building was diabolical, couldn’t leave an anonymous review, never got to look round as they’d already been at the other building; weren’t included in the nativity!!! And when I tried to book extra sessions ‘oh we are already full sorry’ just one minute after me receiving the circular email saying they had spaces… this happened about three times. Staff can’t be bothered with energetic kids. Took mine away and they never asked why!!!

After my recent experience with their Brighton nursery, Blueberry, I feel like I need to warn others not to be tricked by their outstanding Ofsted rating as it was gained before the nursery was acquired by Storal.

The nursery lacks organisation with 0 processes in place for onboarding new families. Information scatted everywhere from verbal communication, calls, random pieces of paper and e-mails.

That is, when they bother to respond as some times it takes up to 4 days for a response. Which is actually better than their app where you'd be lucky to get a response at all.

One of their selling points when attending a viewing is that fact their are using an app and you can be updated about your child's activities etc.
Sadly, they once again failed to deliver as they have been extremely inconsistent.

The team lacks accountability and when challenged for my starving child's they were offended instead of being conncerned and try to investigate further.

The managerial in house team is ignorant and is no surprise as the Storal managers I talked to, seem to be very eager to protect their distressed as they described them staff.

At a ratio of 4 to 1, the cheapest app with the worst interface ever, underpaid staff not fit for purpose and questionable facilities I would point you away from them as they should not be running a nursery.

Last but not least, as we have just moved to Brighton and we are keen to meet more parents, when asked for the parent Whats App run group, they said they are not involved (fair enough) but most importantly that 'we don't like it due to people's opinions sometimes'.

A business that is afraid to build a community of their customers is a business that needs to be avoided.