Gourmetific Opiniões 399

Resposta da Gourmetific

Há 17 horas

Hi Janine,

Thank you for your feedback, and we’re truly sorry to hear about your experience.

We completely understand how frustrating it must have been to go through a difficult return process and wait longer than expected for your refund — this is not the experience we aim to provide.

We’d really appreciate the opportunity to review this further and ensure everything has been handled properly. If there’s anything still unresolved, please feel free to reach out to us directly, and our team will be happy to assist you as a priority.

Your feedback is very important to us, and we are continuously working to improve our processes to prevent situations like this.

Best regards,
Gourmetific Support Team

Resposta da Gourmetific

Há 17 horas

Hi Lynn,

Thank you so much for your kind feedback 😊

We’re really glad to hear that everything worked out well and that our team was able to resolve the issue quickly. It means a lot to us that you’re happy with both the product and the service.

We truly appreciate your support!

Best regards,
Gourmetific Support Team

Resposta da Gourmetific

Há 17 horas

Hi Chloe,

We’re really sorry to see this and to hear about your experience.

This is certainly not the experience we want any of our customers to have. Our Customer Retention Manager has reached out to you directly via email to better understand what happened and help resolve this for you as quickly as possible.

We truly value your feedback and would appreciate the opportunity to make this right.

Kind regards,
Gourmetific Support Team

Resposta da Gourmetific

Actualizada há 15 horas

Hi Erin,

We’re very sorry to hear about your experience — this is certainly not the level of service we aim to provide.

Our Customer Retention Manager has reached out to you directly via email and arranged a resolution to make this right. We truly appreciate your feedback and the opportunity to improve.

Kind regards,
Gourmetific Support Team

Resposta da Gourmetific

Há 15 horas

Hi Barry,

We’re really sorry to hear about your experience.

Your feedback is very important to us, and we truly appreciate you taking the time to share it. Our Customer Retention Manager has reached out to you directly via email to better understand the situation and assist you further.

We’d really value the opportunity to make this right.

Kind regards,
Gourmetific Support Team

Resposta da Gourmetific

Há 2 dias

Hi Jane,

Thank you for your feedback, and we’re truly sorry to hear about your experience.

We completely understand how frustrating it must have been to receive an incomplete set, and this is certainly not the standard we aim to deliver.

A Customer Retention Manager has now personally reached out to you and taken over your case to ensure this is resolved properly. A reshipment has been arranged, and we’re working to make this right for you as quickly as possible.

We truly appreciate you bringing this to our attention — your feedback is incredibly important to us and helps us improve both our products and service.

Warm regards,
Gourmetific Support Team

Resposta da Gourmetific

Há 2 dias

Hi Prue,

Thank you so much for your wonderful feedback 😊 We’re so glad to hear that the even heating made a real difference — no more burnt centers!

It’s great to know your cooking experience has improved 💛

Thanks again for taking the time to share your experience!

Best regards,
Gourmetific Support Team

Resposta da Gourmetific

Há 2 dias

Hi Joss,

Thank you so much for your feedback 😊 We’re really glad to hear that the set is holding up well — even with daily use!

That kind of durability is exactly what we aim for 💛

Thanks again for sharing your experience!

Best regards,
Gourmetific Support Team

Resposta da Gourmetific

Há 2 dias

Hi Brooke,

Thank you so much for sharing this 😊 We love hearing that your eggs didn’t stick at all — that smooth, non-stick performance is exactly what we aim for!

Sounds like a pretty satisfying start to the day 💛

Thanks again for taking the time to share your experience!

Best regards,
Gourmetific Support Team

Resposta da Gourmetific

Há 2 dias

Hi Jade,

Thank you for your thoughtful feedback 😊 We’re really glad to hear that the durability and finish have stood out to you so far!

With proper care, your cookware is designed to maintain that clean, smooth performance over time 💛

Thanks again for sharing your experience — we hope it continues to serve you well!

Best regards,
Gourmetific Support Team

Resposta da Gourmetific

Há 5 dias

Hi there,

Thank you for taking the time to share your feedback — we’re truly sorry to hear about your experience and understand how frustrating this must have been.

We’ve carefully looked into this, but unfortunately, we were unable to locate your order using the information available under this username. We’d really like to investigate this properly and make things right for you.

If you’re open to it, we kindly ask you to reach out to us directly via email so we can review your case in detail. You’re also welcome to include a screenshot of your review or any previous correspondence to help us locate your order faster.

Once we receive your message, one of our Customer Retention Managers will personally take over your case to ensure it is handled with the attention it deserves. Our goal is to resolve this in the most appropriate and satisfactory way possible for you.

We truly appreciate the opportunity to make this right and hope to hear from you soon.

Warm regards,
Gourmetific Support Team

Resposta da Gourmetific

Há 5 dias

Hi Arielle,

Thank you so much for your kind feedback 😊 We’re so happy to hear that you’re enjoying the even heat distribution — no more frustrating hot spots!

It’s great to know it’s made your cooking experience more enjoyable 💛

Thanks again for taking the time to share your experience!

Best regards,
Gourmetific Support Team

Resposta da Gourmetific

Há 5 dias

Hi Eva,

Thank you so much for your lovely feedback 😊 We’re so glad to hear that you’re enjoying the lightweight feel while still finding the set sturdy and reliable!

Making cookware that’s both easy to handle and durable is exactly what we aim for 💛

Thanks again for taking the time to share your experience!

Best regards,
Gourmetific Support Team

Resposta da Gourmetific

Há 6 dias

Hi there,

Thank you so much for your kind feedback 😊 We’re thrilled to hear that you’re enjoying the non-stick performance — that smooth, effortless glide is exactly what our cookware is designed for!

It’s great to know it made such a noticeable difference in your cooking experience 💛

Thanks again for taking the time to share your thoughts!

Best regards,
Gourmetific Support Team

Resposta da Gourmetific

Há 7 dias

Hi Holly,

We’re very sorry to hear about your experience, and we completely understand how concerning this must have been — especially when safety is involved.

This is not the experience we want for our customers, and we take this kind of feedback very seriously.

A member of our team has reached out to you directly to review your case in detail and work towards a proper resolution.

We truly appreciate you bringing this to our attention.

Best regards,
Gourmetific Support Team

Resposta da Gourmetific

Há 7 dias

Hi Kyra,

Thank you so much for your lovely feedback 😊 We’re so happy to hear your set is making such a difference in your kitchen!

Saving space and keeping everything neatly stacked is exactly what we designed it for — and we love that you’re enjoying opening your cabinet now 😄✨

Wishing you many more happy cooking moments ahead 💛

Best regards,
Gourmetific Support Team

Resposta da Gourmetific

14/04/2026

Hi Lorna,

We’re truly sorry to hear about your experience and understand how disappointing this must have been.

The concerns you’ve mentioned are certainly not typical, and we would really like to take a closer look into this and support you in the best possible way.

Please feel free to reach out to our team at support@gourmetific.com
so we can review your case in detail and assist you accordingly.

Thank you for your feedback — we truly appreciate you bringing this to our attention.

Kind regards,
Gourmetific Support Team

Resposta da Gourmetific

14/04/2026

Hi Irene,

Thank you so much for your kind feedback 😊 We’re really glad to hear you’re enjoying both the bakeware and saucepan sets!

We also appreciate you mentioning the handle situation, and we’re happy to hear that a solution was already provided. If you need any further assistance at any point, please don’t hesitate to reach out.

Wishing you many more enjoyable cooking moments ahead ✨

Best regards,
Gourmetific Support Team