HP Store Opiniões 

Awful service form the support team. very hard to get hold of, refusing to provide me with their complaints procedure. Paid for the extended warranty for extra peace of mind, enacted a warranty claim over 3 weeks ago, 3 failed engineer visits to repair and replace the hard drive and I'm still waiting. don't bother with HP avoid them at all costs.

0 Étoile !!! FUYEZ….!!!
Un ordinateur tout en un acheté sur HP store au bout de 15 mois, il présente une panne de système! Leurs informaticiens essayent de le réparer à distance et plante complètement l’ordinateur! On me dit pas de problème madame on m’envoie à l’usine en Hongrie avec notre transporteur il est sous garantie! A l’arrivée à l’usine, le pied de l’ordinateur est cassé (intact au départ de chez moi)! On m’annonce 380e de facture à ma charge pour réparer un pied d’ordinateur cassé par leur transporteur !!! Et ensuite on me propose un geste commercial 350e! J’en suis à mon Xieme appels, à chaque fois 40 min pour avoir quelqu’un qui va régler mon problème en 24h… ça fait 2 mois !!! Alors grand conseil Choisissez une autre marque que HP pour votre futur matériel !!!!

Bought a laptop 12 weeks ago, delivery was prompt. The screen pen doesnt work, it doesn’t connect despite us trying all the help tutorials. Then when I pushed the lid open to put it in standup position the screen went off? Now won’t power up at all. On inspection there are some tiny wires poking out of one of the hinges so my suspicion is when the lid has been moved something has maybe trapped one of the loose wires? I spoke to technical support, lovely lady took pictures of it and sent off for review. She’s just called me back the next day as promised but to say they’re not covering it under warranty as it’s caused by client damage and so we’ll have to pay for repairs. I’m so upset it was a lot of money, it’s been so well looked after and because it’s poorly made I have to pay for the repair? The wires should never be hanging out in the first place if that’s is even what’s causing it not to work? Lady was lovely to speak with on the phone but sounds like she’s being told what they are and aren’t willing to do. I can’t afford repairs or new laptop so now I’m hundreds of pounds out of pocket and no laptop which is desperately needed for work.

HP used to be the best computers and service. I have had them for many years for myself and the family. Mine recently died, so I went online for a new one. The have always been delivered the next day via courier. Oh no, not this time. It was sent Parcelforce. It arrived at the local depot at 5.30am on the Friday morning. Despite Parcelforce website saying it was Express 24 it was delivered Monday! Meaning I lost work and business. On complaining to HP they insisted they did not do 24hr delivery. Despite my sending them the invoice and the parcel label both of which state 24hr, continue to deny they provide this service! How can you deny it when the evidence is there? So much so they have implied that I am a liar. I don't think so. The Head Office are incredibly rude and ignorant in no response at all. HP have very obviously gone downhill and quite honestly deserve to go out of business the way they treat their customers. They need to remember that its customers and businesses who keep them in a job!! AVOID AT ALL COSTS

Acquisto pc con legge 104 e mi dicono che il rimborso dovuto avvberra' entro 5 giorni.
arriva il pc ma non il rimborso.
Arriva la fattura a casa.
Arriva una mail chiedendomi i dati della banca.
Dopo altri 7 giorni lavorativi chiamo hp store che stavolta mi dice che dovro attendere 15 giorni lavorativi per ricevere il rimborso.
Magari potevo attendere anche io un mese per inviare il danaro per l'acquisto.
Ad oggi 19 Febbraio nessun rimborso.
Terro' aggiornata la recensione.
Arrivato il rimborso dopo 24 giorni dalla data d'acquisto contro i 5 giorni comunicatomi dal servizio hp.
Chiaramente questo tempo con solleciti e recensioni negative.
Penso che hp debba fare ancora un bel po' di strada.
Mai più.

Brak kontaktu na zgłoszone trudności. Trzy emaile bez odpowiedzi. Praktycznie brak obsługi klienta,

Pessima esperienza, prima stampante ha iniziato a non funzionare Appena finita la garanzia di un anno.
Ho usufruito della garanzia venditore mi hanno dato una nuova stampante sempre problemi di connessione. Guarda caso errore non riparabile di nuovo scaduta la garanzia.
Abbonamento Hp, link da evitare, non puoi mai spegnere la tua stampante, perché va in errore.

Sent a different printer to the one ordered. It's faulty but all I get from support after hours of waiting and re-entering my details and printer details and repeating descriptions of the fault is 'switch it off and on again'. This works but not something I should have to do every time I need to use it. Also seems to be fake reviews on HP site because as a customer I don't have the option to add a review there and the difference is clear between the reviews on this site and those on HP's site.
This is after my old HP printer mysteriously developed an unfixable fault with the ink dispenser (on Instant Ink) just a few weeks after support expired for the model. I was encouraged to buy this new replacement instead

Le stampanti hp pessime per non parlare del.servizio clienti inesistente. Acquistate 3 stampanti in 4 anni, usate pochissimo e non funzionano. L'ultima Smart tank 7005 ha 3 mesi e non funziona mai. Con grave perdita di tempo su lavoro. Mai più hp!

Bonjour, J’ai acheté une imprimante laser color 170 MFP, il y a 2 ans. Elle n’a quasiment jamais servi. Le réparateur de ma commune m’explique que chez Hp on ne peux pas commander la pièce de rechange ( le rouleau) . Je me mets en contact avec l’assistance qui m’envoie vers Whatsapp puis le numéro HP store, INJOIGNABLE. Je n’achèterai donc plus cette marque, maintenant que je sais qu’ils ne fournissent pas les détachées.

Laptop OMEN w serwisie przez 3 tygodnie. Zero kontaktu z serwisem i brak jakiejkolwiek informacji o przebiegu naprawy. Zapewnienia o kontakcie w danym dniu przez support, jednak bez skutku.

Człowiek nie ma pojęcia co się dzieje z jego urządzeniem, a osoby na infolinii mówią że nie ma możliwości telefonicznego kontaktu z serwisem bądź działem reklamacji. Zostaje drogą mailowa… przez 10 dni otrzymałem jedynie maila o tym że sprawa jest rozpatrywana. Cyrk, zdecydowałem się na odesłanie laptopa bez naprawy. Odradzam jakiekolwiek naprawy

In October 2024 I ordered an item but cancelled an hour later after as I found it cheaper somewhere else I was promised a refund never heard anything till I complained on January the 10th I was promised a replacement and given a case number and never hear anything till I rang again on the the 23rd January 2025 I was on the phone for an hour spoke to seven people who kept telling I got the wrong department said they would transfer me only to put me back in the que you cant send emails and it takes more then an hour to get through to them in the end my bank got me the refund I will never use this company ever again

I bought an Envy 6400 series printer and its the worst printer i have ever had, its never worked properly and even now with the diagnostics its telling me to replace the printer! Its always offline unless i use diagnostics i have always used hp cartridges and they always have had issues with missing ink, at the moment although the cartridge was new a couple of weeks ago its no longer printing black even when its 3/4s full! Doctor software hasn't fixed it or the virtual assistant. I fully regret not chasing them up from the start when it was like it as it has never been right from the off.

I've had an absolutely terrible experience purchasing an HP computer for my business. Having previously used HP on the continent and been impressed by their excellent customer service, I was shocked by the appalling service from HP UK. The incompetence and complete lack of response regarding a high-value order is astounding. This experience has been so bad that I will never use HP again and will be switching to another provider for my company's needs

Leider muss ich einen Stern geben, NULL Sterne wären angemessen. Eine berechtigte Reklamation meines Netzteils eines 2700€ Notebooks wird nicht anerkannt. Angeblich hätte ich es selbst kaputt gemacht. Support kennt Unterschied zwischen Garantie und Gewährleistung nicht. Auf E-Mails erhält man keine Antwort. Vorsicht vor diesem Unternehmen!!! So etwas habe ich noch nicht erlebt und es macht mich fassungslos, da es sich um eine Weltmarke handelt.

Absolutely dreadful experience trying to get some post-sales Customer Support for days now, via all available options.

Chatbot - AI only, programmed with standard Q&As but unable to provide product set-up support and unable to connect to an agent.

Phone - tried twice... pressed lots of buttons, none offering technical support to help set up my new laptop. Asked to speak with an agent, then after hearing "We are now connecting you with an agent", was cut off.

Called back and selected an option for a call-back from an agent, but received a text with a link to an online help request. Other than an automatic confirmation of my request I heard nothing further until getting an email 4 days later, saying: "You have an open case for your HP OmniBook X 14 inch Laptop AI PC 14-fe0000 (9L6E4AV) with Serial Number 8CG4381291 for which you have not contacted HP customer service yet. In case you still need support with your consumer unit, please go to support.hp.com and select the Contact Us option. Make sure to provide your case ID to the customer service team. If no action is taken within 1 business day, we assume you do not wish to continue with this support request and will automatically close this case. Thank you for your understanding. This is an automatically generated email, please do not reply."

Then found a WhatsApp option on the website. Took over an hour and a half (the agent said they were unable to offer a phone conversation, but quoted the Customer Service number that I'd failed to get help from twice 4 days ago), and in the end, sent me a massive list of technical instructions (half I which I didn't understand) before advising that I go to a local computer shop.

I really don't understand why an organisation the size and reputation of HP make it so hard to speak to a helpful human who can help customers with their products. It's honestly the kind of thing that could have been dealt with in 15-or-so minutes on a phone-call, and customer goes away having had a positive experience and recommending the business to others.

I suppose they've made the sale, got their money, and that's all they're really interested in.

Don't customers deserve better?

The staff lied repeatedly. Did not return calls. Did not respond to emails. They only reacted to THE LETTER BEFORE COURT ACTION. A disreputable company with incompetent and lying staff.

DO NOT BUY ANY PRODUCT FROM THIS COMPANY WHERE THEY OFFER YOU CASHBACK. IT IS A CON AS THEY DO NOT ACTULLY GIVE YOU THE MONEY BACK!!! I HAVE SENT SEVERAL EMAILS TO THEIR PROMOTIONS COMPANY AND THEY JUST IGNORE YOU. THERE IS NO TLEPHONE NUMBER ON WHICH TO CALL THEM EITHER. WHEN I CONTACTED HP THEMSELVES, I WAS PASSED FROM PILLAR TO POST AND NO ONE ACTUALLY CARED OR WAS BOTHERED ABOUT TRYING TO RESOLVE!!!!

I just love the HP products, but the customer service is less good. It's terrible that you have to make such an effort to get good support.

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