studioshake.co.uk Opiniões 

Resposta da studioshake.co.uk

6/03/2026

I completely understand your frustration regarding the delay in seeing these funds. I have personally re-verified our records against your order and no stone was left unturned.

I can confirm that a refund of £40.35 was officially initiated and finalized on our end on January 25, 2026. This transaction successfully cleared our account and was sent back to your original payment method.

At this stage, because the funds have moved out of our financial system and into the banking network, there is no further action we can take from our side to "re-send" or "pull back" the payment.

Next Steps for Resolution:

Contact Your Bank: Please provide your bank or credit card issuer with the date (January 25) and the exact amount (£40.35).

Request a Trace: Ask them to look for a "pending" or "cleared" credit from us. Sometimes banks hold these in a settlement account before they appear on your consumer-facing statement.

We aim for clear communication and quality service, and while I recognize this isn't the immediate resolution you were hoping for, I can assure you that the refund has been fully issued to your bank. They are now the only party with the visibility to track the final movement of those funds into your account.

Sincerely,

Resposta da studioshake.co.uk

Actualizada a 25/02/2026

Dear Susan,

Thank you for your feedback. We have reviewed your account and return history to provide you with an update on your refund.

Our records indicate that the refund of £40 was officially finalized and processed on January 25, 2026. These funds were sent back to your original payment method via our payment processor at that time.

Since the transaction was completed and the funds were deducted from our account over a month ago, we recommend checking your bank statement from late January. You should see the credit reflected there for the full amount.

We aim to provide both quality products and clear communication, and we apologize for any frustration during the return process. However, we can confirm that the financial side of this order has been fully settled on our end.

Best regards,

The StudioShake Team

Resposta da studioshake.co.uk

9/02/2026

Hi Christabel,

We have not received this information via email or seen this, can you provide the full details to our email support@studioshake.co.uk

Resposta da studioshake.co.uk

29/01/2026

Hi Denis,

I’ve just read your feedback, and I want to start by saying I am genuinely sorry. It’s clear we’ve let you down—not just with the delay in your Christmas gift, but with a returns process that felt obstructive rather than helpful. That is never the intention, and I understand why you're feeling so frustrated.

I want to personally look into this to see exactly what happened with your return and why our communication has been so delayed.

Could you please provide your order number or the full name used for the purchase?

Once I have those details, I can track the status of your return in our system, verify the proof of postage you sent, and make sure your refund is prioritized. We clearly have some work to do to regain your trust, but I’d like to start by getting this sorted for you immediately.

Looking forward to hearing from you,

Resposta da studioshake.co.uk

9/01/2026

Hi Ian,

Thank you for getting in touch. I am sorry to hear about your disappointment regarding your order and we couldn’t fulfil your needs.

I have provided the return details for this item to your email address. Thank you

Resposta da studioshake.co.uk

9/01/2026

Hi, apologies for your negative experience. Can you provide your order number so i can investigate this matter please. Thank you

Resposta da studioshake.co.uk

31/12/2025

Hi Victoria,

Thank you for taking the time to provide feedback and the kind words. We hope to see you again for your future needs.

Take care and Happy New Year!!

Resposta da studioshake.co.uk

Actualizada a 9/12/2025

Hi Topher,

Apologies for the issues with your order, in order to look into this further and understand what went wrong. Please could you contact our customer service team with your order details or share this within this conversation? As we are unable to locate your order and now received any communication to our inbox.

support@studioshake.co.uk Your feedback is important, and it helps us improve.

Resposta da studioshake.co.uk

7/11/2025

Hi Julie,

We'd appreciate the chance to look into this further and understand what went wrong. Please could you contact our customer service team with your order details? support@studioshake.co.uk Your feedback is important, and it helps us improve.

Resposta da studioshake.co.uk

26/10/2025

Hi Stephen,

Thank you for your review and words, take care and hope to see you soon! From the StudioShake Team!

Resposta da studioshake.co.uk

26/10/2025

Thank you for taking the time to leave your feedback. We are genuinely concerned by your experience and apologize that the product you received did not meet your expectations or our standards.

We ensure the quality of all the items we sell,. We have a rigorous quality control and fulfillment process to ensure the product you see advertised is the exact item you receive.

Resposta da studioshake.co.uk

11/07/2025

Hi

We're truly sorry to hear that the iPhone 14 case you ordered was such a disappointment and didn't meet your expectations. It sounds like you experienced multiple issues, from the fit to the card slots, and that's definitely not the quality we aim for.

We'd appreciate the chance to look into this further and understand what went wrong. Please could you contact our customer service team with your order details? support@studioshake.co.uk Your feedback is important, and it helps us improve.

Resposta da studioshake.co.uk

29/06/2025

Hi John,

Thank you for your kind words, it means a lot to our business. We are happy we have customers such as yourself and lets us know we are on the right track! Take care and see you soon John!

Thank you

Carly

Resposta da studioshake.co.uk

26/04/2025

Hi Leah,

It's truly disheartening to hear about the poor quality of the phone case and the lack of response from our customer service team. We sincerely apologize for the frustration and inconvenience this has caused you.

We acknowledge that your order was placed in December 2024, and we received your initial contact on March 19th, 2025, regarding the discolouration of the case. While it's possible that some discolouration can occur due to normal wear and tear and usage of the product over time, we understand your disappointment that this happened within nearly three months of use.

Unfortunately, as this timeframe falls outside of our standard warranty period, we are unable to offer a refund or replacement in this instance. We truly regret that we cannot provide a more favourable resolution.

We are taking your feedback seriously regarding both the product quality and our customer service responsiveness. We are actively working to improve our processes to ensure that our customers receive both high-quality products and timely support.

Thank you for bringing this to our attention. Your feedback is valuable as we strive to do better.

Resposta da studioshake.co.uk

31/03/2025

Hi Mirela,

We sincerely apologize for the unacceptable delay in processing your refund and for the lack of communication you've experienced. We understand how frustrating this situation must be, and we are truly sorry for the inconvenience caused.

We have now processed your refund for the returned phone case, and you should see the funds reflected in your original payment method within 3-5 business days. Please note that processing times can vary depending on your bank or payment provider.

We are also addressing the internal communication issues that led to your emails being overlooked. We are taking steps to ensure that all customer inquiries are handled promptly and efficiently in the future.

Once again, we apologize for the extended delay and any distress this has caused. We value your business and hope that this resolution demonstrates our commitment to rectifying the situation.

If you do not see the refund reflected in your account within 3-5 business days, please do not hesitate to contact us immediately by replying to this email, and we will investigate further.

Thank you for your patience and understanding.

Sincerely,

Resposta da studioshake.co.uk

24/02/2025

Hi Jack,

We are truly sorry to hear about your frustrating experience and the issues you encountered with our screen protector. We understand your disappointment with the delayed email response, which unfortunately prevented you from providing the requested photographic evidence. We sincerely apologize for this lapse in our response time.

We also regret to learn that the screen protector interfered with your fingerprint recognition, leading to your phone being locked. We understand the frustration and inconvenience this caused, and we are deeply sorry that removing the protector resulted in it cracking.

To explain our refund process a bit, it's necessary for us to have either the physical item or photographic evidence to verify any reported issue. This allows us to assess the product's condition, identify potential manufacturing defects, and ensure fairness for everyone. Without this, it's difficult for us to confirm if the problem stemmed from the product itself, and it helps us prevent any fraudulent refund requests. Additionally, returned items are inspected by our quality control team to identify recurring issues and make improvements. Disposing of the item eliminates this important step. A policy requiring returns or evidence also helps prevent abuse of the refund system. Without it, claims would be hard to verify, potentially leading to financial losses and higher prices for everyone. This is a standard practice for most retailers, both online and in physical stores. Ultimately, without visual proof or the item itself, we cannot verify any claim, and therefore, we must deny the refund request.

We value your feedback and will be taking your comments regarding the fingerprint sensor compatibility and the product's durability into serious consideration. We are continuously working to improve our products and services, and your experience will help us identify areas for improvement.

We understand your recommendation to explore other options on Amazon, and we respect your decision. We once again apologize for the negative experience you had with our product and our customer service.