TERRIBLE Company. Poor quality phone case, sent back per instructions nearly a month and a half later still no refund. After sending several emails I have had a couple of responses including one on 1s... Ver mais
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Placed an order Friday 4th September, part of order delivered Monday 7th September. Have emailed twice to find out where other part of order is and have been ignored.
A empresa respondeu
I ordered a phone case and after almost 2 weeks it hadn't arrived. I got I touch with studio shake and got an almost immediate response to say it had been delivered to my neighbour so picked it up fro... Ver mais
I ordered wrong iPhone case, I returned item for a replacement,but it got lost in the post, I some how lost proof of posting, I emailed this lovely lady at customer service, (Carly) and explained the... Ver mais
A empresa respondeu
2,5
Mau
150 opiniões
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Respondeu a 92% das suas opiniões negativas
Geralmente responde em 48 horas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Very poor customer service for refunds
Bad customer service
Unfortunately one of the items sent to me arrived broken. Studioshake were very good in replacing it however by the time I returned and received the new item it was too late (as it was for a present).
I returned the item with proof of postage. I contacted them to ask where my refund was and had to send the proof to them. Now after another week I still have not heard from them despite chasing up by email. Poor service and reading some of the reviews on here I would be wary of buying things sadly. If Studioshake read this, I would really appreciate some contact as to when I will receive my refund. Very bad customer service and I wonder if they are going to refund me at all.
7 de fevereiro de 2025
Opinião espontânea
Resposta da studioshake.co.uk
Hi Fiona,
We sincerely apologize for the negative experience you've had with our customer service, and especially for the delay in receiving your refund. We understand your frustration, particularly as the replacement item arrived too late for its intended purpose.
We want to assure you that your refund has been processed and should arrive in your account within 3-5 working days. There was an unfortunate delay in our system which prevented the automatic processing of your refund after we received proof of postage. We are working to rectify this issue to prevent similar situations from occurring in the future.
We regret that our communication regarding your refund was not as prompt as it should have been. We value your business and are disappointed that we fell short of your expectations. Please accept our apologies for any inconvenience or distress this has caused. If you do not receive your refund within the stated timeframe, please don't hesitate to contact us directly so we can investigate further.
3 weeks and still no refund
Studio Shake received returned products from me on 8 Jan, but no confirmation of this and of when my refund will be issued. Poor service. Again.
28 de janeiro de 2025
Opinião espontânea
Resposta da studioshake.co.uk
Hi Adam,
Thank you for providing your proof of postage, I have now processed a full refund in line with your direction to the original payment method. Your refund will be received within 3-5 working days, thank you for your patience on this matter.
Full refund not received
After being told that I would receive my long overdue refund…..Studio Shake have once again fleeced me by only returning £32.99 of my purchase price of £40.63. Why have I not been refunded my complete price as I even paid for the return postage for the item. Why do customers have to go through this prolonged process from such an incompetent company such as Studio Shake…..a further reply and a further full refund is now once again required….hope all future customers are reading this saga I am having to deal with ! Dreadful ! Why is this issue being so difficult 😞
27 de janeiro de 2025
Opinião espontânea
Impossible to get a refund on a…
Impossible to get a refund on a returned item which was returned in original packaging to the address given by the company.
Ordered item and arrived in good time but item not the right size (my error) so returned by Royal Mail recorded delivery within 24 hours. No refund has been received despite showing proof of recorded delivery.
Don't go to Studio Shake for anything.
2 de janeiro de 2025
Opinião espontânea
Resposta da studioshake.co.uk
Hi Anne,
A full refund in line with your direction to the original payment method has already been issued. Your refund will be received within 3-5 working days, thank you for your patience on this matter.
Returned a purchase on 27/12
Returned a purchase on 27/12 (wrong size ordered - my mistake) and have heard nothing since. Have emailed 3 times and tried their on-line chat with no response. Dreadful customer service.
27 de dezembro de 2024
Opinião espontânea
Resposta da studioshake.co.uk
Hi Jeanne,
Apologies for your experience over the busy period, I have now processed a refund in line with your direction to the original payment method. Your refund will be received within 3-5 working days, thank you for your patience on this matter.
Ordered a green phone cover
Ordered a green phone cover, not cheap, £27. Order did not arrive. They eventually sent a replacement. Black not green! They said to return it and sent a pre paid envelope. Eventually my green phone cover arrived 3 weeks after original order. Unusable. The card slot has a raised lip right around it so it’s impossible to access the card! Surely products should be tested and seen to be fit for purpose. Weeks later, no acknowledgement of receipt of the returned goods, and no refund as yet. Poor poor service. Avoid
14 de dezembro de 2024
Opinião espontânea
Resposta da studioshake.co.uk
Hi Shirley,
I am so sorry to hear about the trouble you've had with your phone cover order. Please accept our sincerest apologies for the multiple issues you've encountered, from the initial non-delivery and incorrect replacement to the faulty product and lack of communication regarding your return and refund.
This is certainly not the level of service we aim to provide. We understand your frustration, especially given the price of the cover and the time you've invested in resolving this.
To help us investigate this further and expedite your refund, could you please provide us with the tracking number for the returned black phone cover to our email support@studioshake.co.uk. This will allow us to quickly locate the package in our warehouse and process your refund immediately.
We appreciate your patience and understanding. We are committed to resolving this for you as quickly as possible.
Expensive for Quality of Items and Non existent Customer Service
Waited 10 days and still no item received, tried to webchat them and got no response, 12 days in I emailed them to cancel the order and they totally ignored that and posted it out the following day, eventually received the item 18 days after ordering. Totally understand if they were overwhelmed with orders but the failure to respond to customer queries is not acceptable. Additionally when your order goes through you don’t get an order number or anything just acknowledgement of the payment received. On top of that I was very disappointed with the quality of the item I received.
2 de dezembro de 2024
Opinião espontânea
Resposta da studioshake.co.uk
Hi Neighomy,
We sincerely apologize for the extremely poor experience you've had with your recent order. We understand your frustration and want to address the issues you've raised.
We are very sorry that your order took 18 days to arrive. This is far longer than our standard delivery time, and we understand how frustrating this must have been. This delay unfortunately coincided with the extremely busy Christmas and Black Friday period, which placed unprecedented demand on our fulfillment and delivery systems.
However, while this contributed to the delay, it does not excuse the lack of communication you experienced. Not responding to your webchat and email requesting cancellation is completely unacceptable, and we are investigating why this occurred. It is certainly not our intention to ignore our customers.
We are taking steps to improve our customer service response times and ensure that all customer inquiries are handled promptly and efficiently, regardless of order volume.
We understand that this experience has been incredibly frustrating, and we sincerely apologize for the inconvenience and disappointment caused.
Regards
StudioShake
I wish I had looked at the reviews…
I wish I had looked at the reviews before I purchased from Studioshake. I needed to send back the item as it was incorrect. My initial emails were responded to quickly. I sent the item back, and now they have the item and my money. I cannot get a response from them to tell me if the item I want is being sent. This is so frustrating as there is no telephone number to speak to them. I would like them to respond to my emails as they say they are open 7 days a week, but I haven't had a response for 3 days.
16 de dezembro de 2024
Opinião espontânea
Resposta da studioshake.co.uk
Dear Jo,
Thank you for contacting us. We apologize for the delayed response, which was due to the high volume of inquiries during the recent Christmas and Black Friday period. We understand this may have caused inconvenience, and we appreciate your patience.
We can confirm that your exchange/replacement has been dispatched and delivered via Royal Mail (tracking number 280659007000B68473451).
We apologize again for any inconvenience this may have caused. Please let us know if you have any further questions or require additional assistance.
Sincerely,
The StudioShake Team
Poor service & product
I was concerned at the time it was taking for my phone case to arrive so tried to contact them by phone, this wasn’t possible so I e mailed to ask when it would arrive, I now have the phone case after chasing studioshake but I never received an e mail back at all to say sorry for the delay just got a message saying it was now being dispatched. I also have to say that the quality of the I phone 15 phone case with card holder is very poor, the card holder is literally a slit in the back of the phone case & it is near on impossible to retrieve any card once put in there, 2 cards just is a no go, very disappointed.
1 de novembro de 2024
Opinião espontânea
Resposta da studioshake.co.uk
Hi Alan,
We are so sorry to hear about your experience with your recent order. We understand how frustrating it can be when deliveries are delayed and when a product doesn't meet expectations.
We take customer feedback very seriously and will use your comments to improve our services. We will investigate the delay in your order and why you did not receive a response to your email. We will also review the design of our card holder cases to see how we can improve them.
We hope you will give us another chance in the future.
Sincerely,
The StudioShake Team
Stay clear of this company
I would give it zero stars if I could Still not received a phone case I ordered over 10 working days ago, had no refund and no communication total disgrace stay clear of this company you have been warned..
Their reply is a complete fabrication of the truth The item was never posted. I’ve checked with the post office. They’ve done a search nothing was ever posted to my address from this company they continue to blame postage which is a lie.. Guess what Gotta wait another five days for my refund going to contact my bank see if they can help ..I think it’s somebody’s garage somewhere ordering items from China. These people need to be stopped. should’ve gone on trust pilot first I would have seen the bad reviews lesson learned
13 de outubro de 2024
Opinião espontânea
Resposta da studioshake.co.uk
Hi David,
We're truly sorry to hear about your frustrating experience. We know how disappointing it is when an order doesn't arrive on time. Unfortunately, sometimes packages can get lost in transit, which is what seems to have happened in this case.
We've already processed a full refund to your original payment method, and you should receive a confirmation email soon. We hope this resolves the issue promptly.
Thank you for your understanding.
Hi David,
Rest assured we tried our best to fulfil your order and have issued you a full refund as requested which you will receive soon, once again apologies for the inconvenience and stress caused.
Good quality
Good quality, fit and colour- I like the pull out ring - phone stands up well!
23 de outubro de 2024
Opinião espontânea
Disappointing
Ordered a laptop case and stylus which both took much longer than the estimated 7 day delivery time to arrive, with no tracking. The laptop case is fine but the stylus is not what's depicted on the website. It says it's compatible with most touchscreen devices but is instead just a cheap version of an apple pen, and only works with Ipad.
Overpriced products, slow delivery and you won't receive what you paid for.
31 de agosto de 2024
Opinião espontânea
I bought a case for an iPad Mini 6th…
Sent wrong case and initially denied that happened (insinuating the error was mine) but subsequently admitted error and agreed to send replacement. Increased from 1 star to 2 stars as a result. I shouldn’t have needed to provide pictorial evidence of their error.
6 de agosto de 2024
Opinião espontânea
Resposta da studioshake.co.uk
Thank you for providing photographic evidence. Apologies for this error and the incorrect product was delivered. Please understand we ask these questions in order to understand and identify how this error occurred and the fault is our own which we are sorry for.
To rectify this matter I have processed a replacement product with the warehouse for immediate dispatch. If you have not received the package within 3-5 working days, please contact us and we will be happy to assist. With regards to the return label we will provide this shortly for you to return the item, thank you
Once again, apologies for the inconvenience caused and thank you for your feedback regarding the order.
Studioshake offer a very poor service
Studioshake offer a very poor service. I ordered a IPad Pro cover on 6th Aug. Even allowing for the weekend it was not posted until the evening of the 15th Aug. That in my opinion drives a coach and horses through their claim to 1-2 business days for dispatch. I received the item on 17th just 2 days with Royal Mail no delay by the RM all the delays at the hands of studioshake. The item was a tracked item so why not give the customer the tracking info - ‘cos that would show up their dispatch timings as bogus!
17 de agosto de 2024
Opinião espontânea
Resposta da studioshake.co.uk
Hi Ian,
Thank you for contacting us. We sincerely apologize for the delay in your order delivery.
We understand how frustrating this must be, and we appreciate your patience. Due to an unusually high volume of orders, we have experienced some shipping delays.
Our standard delivery time is 3-5 business days, but we're working hard to expedite deliveries and prevent this from happening again.
We apologize once again for the inconvenience caused.
Kept me informed regarding dispatch and…
Kept me informed regarding dispatch and delivery
Thanks
Steven
5 de julho de 2024
Opinião espontânea
Resposta da studioshake.co.uk
Hi Steven,
Thank you for your honest review! If you ever need another case or accessory, we'd love to see you back on our website Thank you!
Faulty Item - Poor Customer Services
Ordered an iPhone case & magnet for car vent. Arrived fine but only lasted me 3 months. The magnet on the back of the phone cover has completely broken off so now I can’t use the cover or the vent magnet. I have contacted the company 3 times now & sent a picture of the faulty cover & no response. Buyer beware - product not fit for purpose & no reply from Customer services.
3 de junho de 2024
Opinião espontânea
Resposta da studioshake.co.uk
Hi Jane,
Thank you for contacting us about your iPhone case. We're sorry to hear the magnet broke after 3 months. We understand your disappointment.
Our warranty on phone cases is for 14 days. Unfortunately, since the case has been used beyond that period, we can't offer a replacement at this time.
However, we value your feedback and appreciate you bringing this issue to our attention. It helps us improve our products.
Sincerely,
Excellent iPhone cases
Excellent iPhone cases. Great quality at affordable prices delivered promptly. Easy navigation on their website
13 de junho de 2024
Opinião espontânea
Resposta da studioshake.co.uk
Hi John, thank you so much for your fantastic review! We're thrilled to hear you love our iPhone cases and find them to be high quality, affordable, and delivered quickly. We also appreciate you mentioning our user-friendly website! If you ever need another case or accessory, we'd love to see you back on our website Thank you!
Appalling Service
Ordered a phone cover on 12th may - still not received despite being told to wait and it will arrive shortly. Takes a week for them to respond to an email and basically refuse to give a refund. Certainly would advise people not to use this company as I don’t expect I’ll ever receive item or refund
And still not received!
12 de maio de 2024
Opinião espontânea
Resposta da studioshake.co.uk
Hi Monica,
I understand your frustration that your order has not yet arrived. As per our email conversation your order was dispatched on Tuesday, May 21st, 2024, via 24-hour delivery with tracking number MZ149530148GB.
I see that the tracking information is showing as "Due to be delivered today." Unfortunately, this package was delayed by Royal Mail as this was still working its way through the network, and there's nothing we could do to expedite delivery until they complete delivery.
This delay was completely out of our control and nothing we could do as this was dispatched to Royal Mail who caused the delay. This was an unfortunate circumstance out of our control.
iPad cover not delivered.
ordered iPad cover for my sons iPad for holidays which we go on in 3 days yet to receive any update on delivery or when this is going to be here. Very frustrating and will be money thrown down a drain if not here before we go. Very very disappointed.
27 de maio de 2024
Opinião espontânea
Resposta da studioshake.co.uk
Thank you for contacting us on Trustpilot. We sincerely apologize for the frustration caused by the delay in receiving your iPad cover. We understand how important it is to have it before your trip in 3 days.
We'd like to assure you that your order was dispatched and delivered via Royal Mail (tracking number OH081853681GB). Unfortunately, deliveries were recently impacted by the bank holiday weekend, which caused delays across Royal Mail's network.
Just another person hoping people read…
Just another person hoping people read these reviews prior to ordering in order that they can instead purchase at a company that will actually deliver what they’ve paid for. Pressed “Pay” on May 12th with the instruction that delivery will be 3 - 5 days and we’ll receive an email once dispatched. Still no email and no delivery. Judging by the replies from this company on Trustpilot, we’ll be told “some deliveries get delayed” seemingly this is the norm for Studioshake. Requested a refund, but something tells me that will be delayed as well.
12 de maio de 2024
Opinião espontânea
Resposta da studioshake.co.uk
Thank you for getting in touch, apologies for the delay in receiving your order. This was dispatched via Royal Mail (tracking number MZ187066972GB).
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