Difficult to rate a product I haven't received. Ordered on the 12, shipment confirmed on the 13 and tracking number issued. The tracking number didn't offer a delivery date so I queried the situation... Ver mais
A empresa respondeu
Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
Leia as opiniões dos outros
Found Subcold when searching for a replacement wine fridge on Amazon UK. Liked the look of the products, functionality, good value pricing and fast delivery compared with the other brand... Ver mais
A empresa respondeu
Quality products and look really smart. Bought the subcold 50L and the 115L in stainless steel and really pleased with the purchase. Super fast delivery and excellent customer service. Not often you g... Ver mais
A empresa respondeu
This beer fridge is awsome. Came on the day Subcold said it would and really well packaged. Extremely quiet and very quick to get to temperature. Don’t understand some of the negative reviews, they mu... Ver mais
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
Subcold: The Future of Tailored Cooling : Subcold is more than just cooling—it's an experience. Pioneering the intersection of precision, style, and reliability, we've set the gold standard for mini-fridges, wine coolers, beer fridges, mini bar's and personalised cooling solutions. Every product echoes our commitment to efficiency and elegance, meeting the unique needs of homes and businesses alike. Our reputation isn't just built on premium products but also on the trust and satisfaction of our customers. Dive into our Trustpilot reviews, and you'll quickly see why Subcold Ltd is the first choice for discerning cooling enthusiasts. Join us in redefining the cooling experience. Cheers to the future of chill! 🍷🥤🍺
Informações de contacto
Unit 2, 28 Firth Road, EH54 5DJ, Livingston, Reino Unido
- 01506 440 557
- sales@subcold.com
- subcold.com
4,6
Excelente
2 mil opiniões
Respondeu a 100% das suas opiniões negativas
Geralmente responde dentro de uma semana
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Everything was perfect
Everything was perfect, delivered super fast and over the moon with the quality of fridge and how quiet it is,I bought this for my brother in law who is in a recovery room in hospital and he is very pleased with it thankyou so much joy ruddick
3 de fevereiro de 2026
Resposta da Subcold
Dear Joy,
Thank you so much for your lovely review — it truly means a lot to us.
We’re so pleased to hear everything was perfect and that the fridge arrived super fast! It’s also wonderful to know you’re happy with the quality and how quiet it is — that’s exactly what we aim for with our products ❄️
It’s especially touching to hear that you purchased it for your brother-in-law while he’s in hospital. We’re really glad it’s making his recovery room that little bit more comfortable and that he’s pleased with it.
Thank you again for your kind words and support — we really appreciate it.
Best Wishes,
Subcold Team
Love my mini fridge and freezer
Love my mini fridge and freezer. Look great. Brilliant customer service, quick delivery 10/10
22 de janeiro de 2026
Resposta da Subcold
Dear Karen,
Thank you so much for the 5* review!
We’re delighted to hear that you love your mini fridge and freezer and that they look great in your space ❄️ It’s also fantastic to know you were pleased with our customer service and the quick delivery – we always aim to make the whole experience as smooth as possible.
A 10/10 truly means the world to us, so thank you for taking the time to share your feedback.
Best Wishes,
Subcold Team
Great little freezer with good capacity
I needed a very small freezer to fit in a tiny space and this was the only one I could find with a reasonable capacity of 42L. I paid a little extra for the expedited delivery and it came very quickly indeed. It was well packaged and is very quiet.
2 de fevereiro de 2026
Resposta da Subcold
Dear Alison,
Thank you for taking the time to share your experience.
We’re so pleased to hear that our 42L freezer was the perfect fit for your space — finding something compact with a good capacity can be a real challenge, so it’s great to know it met your needs so well ❄️
It’s also fantastic to hear that your expedited delivery arrived quickly and that the freezer was well packaged and running quietly. We know how important that is, especially in smaller spaces.
We really appreciate your feedback and hope your new freezer continues to serve you brilliantly.
Best Wishes,
Subcold Team
Great little fridge …
Bought as a short term need for small fridge whilst we were having a new kitchen installed. Did what was needed . Will then reuse in my gym once kitchen is back to normal
26 de janeiro de 2026
Resposta da Subcold
Dear Customer,
Thank you for your 5* review!
We’re really pleased to hear the fridge did exactly what you needed during your kitchen installation — sometimes it’s those short-term solutions that make a big difference ❄️
It’s great to know it’ll be getting a second life in your gym too! That’s one of the things we love about our compact fridges — versatile, practical and easy to place wherever they’re needed.
We hope it continues to serve you well in its new spot, keeping everything nicely chilled 🥤
Best Wishes,
Subcold Team
Very happy with mini fridge and good…
Very happy with mini fridge and good communication
2 de fevereiro de 2026
Opinião espontânea
Resposta da Subcold
Dear Christine,
Thank you for your 5* review!
We’re so pleased to hear you’re very happy with your mini fridge and that you found our communication helpful throughout the process. We know how important it is to feel kept in the loop, so it’s great to know that made a difference.
We hope your mini fridge continues to keep everything perfectly chilled ❄️ If you ever need any assistance, we’re always here to help.
Best Wishes,
Subcold Team
Poor customer service
Bought extra wine bottle rack woth cooler and got email confirming that it was being shipped but it never arrived and no updated from courier.
After contacting customer support was advised that it was out of stock and refund will take up to 10 days.
Not great customere service.
29 de janeiro de 2026
Resposta da Subcold
Dear Customer,
We’re very sorry for the confusion and disappointment caused regarding your wine rack order. We completely understand how frustrating this must have been. Stock does change on a daily basis due to customer orders
If you could please email us with your order details, we’ll look into this for you and arrange to resend the item once stock becomes available.
Thank you for your patience, and we appreciate you bringing this to our attention.
Best Wishes,
Subcold Team
Good if your fridge arrives damage free…but if it arrives damaged it’s a problem!
I ordered a fairly large countertop fridge for our new home gym. It arrived very quickly within a day or two, but when it arrived the packaging had been damaged on one side and when I took the fridge out it transpired there were 2 dents on one side of the fridge. They were fairly noticeable and I knew they would annoy me forever. I emailed customer service and again the response was fast, but I was told they were only cosmetic and wouldn’t affect operation of the fridge. I had spent well over £100 on this fridge so I should really be able to have a fridge without dents. So I had to email them again at which point they said I could either return for a full refund or accept £20 refund and keep the fridge. They said they were unable to swap it - ie deliver another one and pick up this one. If I wanted another I’d have to place a new order. So I asked what the process for returning was. I was told I would have to take it to a DPD drop off point. It’s an extremely heavy and large fridge, even larger when it was in the box, and there was no way I would be able to carry it to a drop off point. I told them this but was not offered the option of having DPD collect it. So I had no choice but to accept the £20 and put a plant in front of the dents, which will indeed annoy me forever.
3 de fevereiro de 2026
Opinião espontânea
Resposta da Subcold
Dear Sylvia,
Thank you for your feedback. We’re really sorry to hear about the dent on your fridge and understand how frustrating that must be. While we’re pleased delivery was quick , we appreciate that this doesn’t make up for the inconvenience you experienced afterwards.
We’re sorry the return options weren’t suitable, and we understand why this left you feeling disappointed with the outcome. Your comments are valuable and will be shared with the team to help improve how we handle situations like this in the future.
Best Wishes,
Subcold Team
Why did i pay £20 quid for a wine shelf anyway ?
Im rating this a 4 as im not quite sure why i felt compelled to buy a wine shelf at £20 when the cooler actually came with one ? Other than this, i have zero complaints.
28 de janeiro de 2026
Opinião espontânea
Resposta da Subcold
Dear Steve,
Thank you for your honest and fair review – and for still rating us a 4 ⭐, we really appreciate that.
Just to clarify, the item you purchased comes with one wine shelf as standard. The additional wine shelf you purchased is an extra, designed for customers who want to increase their wine storage or adjust the internal layout to suit their collection (some people take their wine very seriously! 🍷).
We’re glad to hear that aside from this, you’ve had zero complaints and are happy overall.
Best Wishes,
Subcold Team
From ordering to delivery just two days…
From ordering to delivery just two days We read the instructions plugged it in and switched it on. All is working well
30 de janeiro de 2026
Opinião espontânea
Resposta da Subcold
Dear Customer,
Thank you for your lovely feedback! We’re pleased to hear your order arrived so quickly and that everything was straightforward to set up.
It’s great to know the fridge is working well and doing exactly what it should ❄️😊
Best Wishes,
Subcold Team
Resposta da Subcold
Dear Customer,
Thank you for your review! We’re really pleased to hear you were happy with the quick delivery 🚚✨. We hope you’re enjoying your Subcold product and that it’s keeping everything perfectly chilled ❄️🥤.
Best Wishes,
Subcold Team
Bought a Subcold Eco60F fridge more…
Bought a Subcold Eco60F fridge more than a week ago. Small issue after it was delivered but their customer service was brilliant and I always think you can tell how good a business by how they react to a problem. Subcold's was first rate.
Can't really comment on the fridge itself as I haven't even turned it on yet (explanation would be too long as to why and would probably send you to sleep reading it).
17 de janeiro de 2026
Opinião espontânea
Resposta da Subcold
Dear Brian,
Thank you very much for taking the time to share your experience. We’re really pleased to hear that our customer service team were able to resolve the initial issue for you and left a positive impression — we agree that how a problem is handled says a lot about a business.
No worries at all about not having switched the freezer on yet, and we hope it serves you just as well once it’s up and running ❄️
Best Wishes,
Subcold Team
Too noisy
Our Subcold Super35 LED Beer Fridge is OK except that it makes a ticking noise from inside at the back, most noticeable outside compressor cycles. Customer service checked our videos and told us it is normal, so will not issue a refund or pay for a return even though we consider the noise to be above the 42dB spec. The noise is intrusive in our open plan kitchen area and would be unacceptable in a bedroom.
19 de janeiro de 2026
Resposta da Subcold
Dear Customer,
Thank you for your feedback. We’re sorry to hear that the ticking noise from your Super35 LED Beer Fridge has been intrusive, especially in an open-plan kitchen where sound can carry more easily.
As advised by our support team after reviewing the videos, this type of noise can be part of normal operation outside of compressor cycles when gas circulates around the system and is not considered a 'fault'
Best Wishes,
Subcold Team
Nice product and great service
Rather than using Amazon, we thought we would try the website direct. It was easy to use and, for our actual choice, it was £10 cheaper. The delivery took place one day later (standard delivery charge). There was broken hinge cover that Sub Cold dealt with very promptly. Their customer response time was impressive! Thank you
26 de janeiro de 2026
Resposta da Subcold
Dear Keith,
Thank you for your honest review. We’re really pleased to hear you found our website easy to use and even managed to save a little by ordering direct — that’s always a bonus 😊.
We’re sorry about the broken hinge cover on delivery, but it’s great to know our team were able to sort it out promptly. Your kind words about our response time are very much appreciated and will be shared with the team.
Thanks again for choosing Subcold, and we hope you continue to enjoy your product ❄️.
Best Wishes,
Subcold Team
Informative website
Informative website, easy ordering and efficient delivery
22 de janeiro de 2026
Opinião espontânea
Resposta da Subcold
Dear Customer,
Thank you so much for your kind feedback! We're really pleased to hear that you found our website informative and the ordering process straightforward. It's also great to know your delivery arrived efficiently
Best Wishes,
Subcold Team
Good communication
Good communication, quick delivery, great product. Have used before and will use again.
23 de janeiro de 2026
Resposta da Subcold
Dear Shelley,
Thank you for taking the time to leave such a lovely review! We're delighted to hear that you've had another positive experience with us – from the smooth communication and quick delivery of the product itself. It's always a pleasure to welcome returning customers, and we truly appreciate your continued support.
We look forward to serving you again in the future!
Best Wishes,
Subcold Team
Superb
Purchased a drinks fridge for our cinema room. Quick delivery, great quality and price. Would buy from again!
29 de agosto de 2025
Resposta da Subcold
Dear Chris,
Thank you for the superb review! It sounds like your cinema room just got a serious upgrade 🎬🥤 We're thrilled to hear you're happy with the quality, price, and especially the speedy delivery
We’d love to welcome you back anytime – enjoy those chilled drinks and movie nights!
Best Wishes,
Subcold Team
Resposta da Subcold
Dear Sara,
Thank you for your kind words and 5* rating! We're glad to hear everything went smoothly and your order was delivered on time
Best Wishes,
Subcold Team
Very Quick
The drinks fridge was delivered very quickly and the courier was very good. The fridge works very well.
20 de janeiro de 2026
Opinião espontânea
Resposta da Subcold
Dear Customer,
Thank you so much for your lovely feedback! We're really pleased to hear that your drinks fridge arrived so quickly and that the courier provided a great service. Even better to know it's working well and keeping your drinks nice and cold 🧊🥤—just as it should!
Best Wishes,
Subcold Team
Great service
Ordering was simple, delivery was quick and efficient, would definitely recommend
20 de janeiro de 2026
Resposta da Subcold
Dear Helen,
Thank you for the great 5* review! 😊 We're so glad to hear that the ordering process was straightforward and that your fridge arrived quickly and efficiently ❄️.
We really appreciate the recommendation – it means a lot!
Best Wishes,
Subcold Team
Great Product!
Awesome fridge - nicer than expected. Shame an extra box was used to send an additional shelf. A huuuugggeeee box!
Thanks for the great product and timely delivery.
19 de janeiro de 2026
Resposta da Subcold
Dear Victoria,
Thank you so much for the lovely feedback! We're thrilled to hear you're enjoying your Subcold fridge – even better than expected is exactly what we like to hear 😊❄️
We do appreciate your note about the extra packaging for the additional shelf. We'll definitely take that on board, as we're always looking at ways to improve our packaging process
Delighted to know your delivery was timely too 🚚✨
Thanks again for your support!
Best Wishes,
Subcold Team
A Experiência Trustpilot
Qualquer pessoa pode escrever uma opinião na Trustpilot. As pessoas que escrevem opiniões têm direito a editá-las ou eliminá-las a qualquer momento. Estas opiniões serão exibidas enquanto uma conta estiver activa.
As empresas podem solicitar opiniões enviando convites automáticos. Classificadas como "Verificada", pois se tratam de experiências genuínas.
Saiba mais sobre outros tipos de opiniões.
Contamos com uma equipa especializada e tecnologia inteligente para proteger a nossa plataforma. Descubra como combatemos opiniões falsas.
Leia mais sobre como processamos as opiniões na Trustpilot.
Aqui estão 8 dicas para escrever óptimas avaliações.
A verificação pode ajudar a garantir que são pessoas reais a escrever as opiniões que lê no Trustpilot.
Oferecer incentivos em troca de opiniões ou solicitá-las selectivamente pode distorcer o TrustScore, o que vai contra as nossas directrizes.