Suburban Propane Opiniões 221

Untrustworthy company. Filled my tank full without notice. I had to take a loan to pay the bill. Also, charged 160.00 to cancel my account and pick up the tank. This was after I paid for a tank rental I'm not going to use. Idaho.

This is the single worst company I’ve ever dealt with. I own my own propane tank and they had no legal right to shut off my tank leaving me without heat during a 30 degree night. Then they drug their feet to remove the lock the next day forcing me out of my home. They claimed they thought they owned the tank and said mistakes happen.

they are the worst company ever to deal with. they gave me a credit for 1027 dollars from my old house that I sold. and 4 months later took it back and turned off the propane at my new house. I called them for 2 weeks before they turned it off and they said the billing must be a error. end of the story they never call you back and again they are the worst. Find someone else!!!

They just charged me almost $7 a gallon, allegedly because I don’t use that much. So why did you fill it??
For several weeks, I’ve tried to reach the office - main number is just a call center - and they do not return calls.
Just went to the office in town, during posted business hours - closed sign on the door, no indication of when it will be open.
So they can keep charging me whatever they want, and can’t be reached to complain or request account change to avoid these issues.
They also have an ‘early termination fee’ of $250! I did not agree to this, unless it’s in the fine print. Other propane companies in the area don’t do this, and were a bit shocked about it.

In my review I would like to call attention to the work performed by two people working for suburban propane in nashville, Indiana.

It was the recent cold spell and I ran out of propane. I
called the local office and the very nice person , Georgeann,was able to get service out very quickly. When a leak was detected at that time, I called again and very quickly Jon Lucas came out, replaced some old regulators and turned the propane back on.
It is not often that you can receive such attention and excellent service these days. My thanks to these two individuals and to Suburban Propane, Nashville, IN

Copied from my Google review:
I'm going to vent a bit. I got a fill up today, 04 March 2025, and they charged $6.21/gallon. The EIA dot GOV websites states that the Maryland delivered to home cost per gallon as of 24 February 2025 is $3.785/gallon. Another local company, Taylor Gas, is currently as of today, 04 March 2025, $3.30/gallon. It blows my mind that Suburban is so simply robbing customers in Southern Maryland. After I called and complained, they gave me a 20% discount (now $4.968/gallon). That is still 50.55% higher than what Taylor Gas charges.

If you have the option to go to just about any other provider in Maryland, maybe you should. But... but, if you have a tank with Suburban at your home that you bought with the tank already installed, you are stuck in their lease (which costs roughly $48/year). That is not bad, right? You cannot buy your way out of the lease in order to use other suppliers for much lower costs. You are stuck. If you want to cancel service with them, then you will have to get that tank remove (out of the ground) at your cost.

Why can't you buy out of the lease, because their lawyers gave them the great idea to state that the tank is used and they cannot sell it to anyone. Where is D.O.G.E. where you need them?

This sounds like a bad dream and it is. Suburban Propane should be avoided at all costs...

I ran out of propane an over site on my part, So I called Suburban Propane for delivery,
{{no emergency}} as we cook quite a bit on out outdoor grill WHICH IS A TANK WE FILL OFF AND ON THAT WE OWN! & can use the microwave until delivery arrives WHEN EVER THAT IS AS DO NOT GIVE A DAY OR TIME JUST TELL YOU WITHIN THE NEXT TEN DAY'S {It's like they expect someone to be there at home for the next ten days sun- up to sun- down as they don't know when they will send a truck out one's way to get filled.
But because ""I did not call in a "emergency delivery"" which cost $$$BUCKS on top of the cost $$$.$$for the propane & their delivery charge, "I get told" {{ they may just have to do a leak test which will cost me an Add'll $90.00}}.
One way or another a total Ripp off!
If their tank is not holding pressure that's the Co. fault if their tanks and gauges not working right, why should I have to pay for their service to repair if any? It's not my tank nor my gauges!
I pay rent for that tank which is supposed to cover their responsibility to make sure my money which I pay for propane does not go seeping out their tanks or gauges.
Why should I who pays for the propane and pays for rental of stated tank which servicing of stated tank should be covered under and all to perform the task of servicing me with propane have to pay for their servicing of such "*** it's not my tank it's theirs!!!!!!**** My responsibility is to pay two bills the propane which comes to my home and rental of stated tank. Not to pay for their service to make sure that their equipment is working correctly that's their responsibility! Isn't this the reason for renting they are responsible for their equipment!!
If was my own personal tank they would be telling me same thing {{It's not our tank it's yours so your responsible for it} & we are only responsible for putting propane into it! 25 yrs of dealing with this and not getting better it just maybe time to move on!They are not only one's around who service & provide propane and I heard some don't charge for the tank every year for rental either & don't charge extra because it's not their tank you're using like Surburban does!

Worst company you could ever deal with. Their main goal is profit. Regardless how that screws you as the customer. Your best bet is to RUN in the other direction away from this company.

I called suburban propane and spoke with Georgiana. She was so helpful, I was in dyer need of help and she was able to help me with everything and all the while calming me down. She was so pleasant and great to work with I will ask to speak with her from now on. After she helped me with my service I had a problem a day later and I contacted her and she went over and beyond. Not only did she send JR out to help asap she called back to let me know where he was and she called back to make sure my issue was resolved. Most utility companies get a bad reputation but suburban propane should be grateful for such amazing employees that not only do their job but do it well. Thank you so much Georgiana and JR for all your help!

I really appreciate the lack of understanding shown.
1) you bill me $300 on a "budget plan" per month after supposedly monitoring my usage for a year. However, it turns out that you should have been billing me $700 per month (actual usage). At the end of the year on the budget plan - suddenly I owe $3000+ which is more than my Social Security monthly check. Although I manage to pay $2000 by skipping 2 months of car payments, Suburban will not deliver propane. Beware of the budget plan - the original estimate will be less than what you actually use, and you will wind up with a balloon payment and no consideration for their mistake.

I bought a house that had suburban tanks at it. The tanks were unplugged at the request of the seller cause they were leaking. the seller said they would gift us the propane. Our walk through was a week before we signed and it was cold outside. We asked that the propane be hooked up so we had heat in the house when we closed. Suburban came out and hooked up one tank. Not sure why there. Then when we closed they came out and filled the tank that wasn't hooked up. Again not sure why on this eiter. Then they billed me for the fill up and they billed me for the gifted propane. i called them and told them to come get there tank and i will be looking else where for propane. I have called customer service more than 10 times so far to get he bill fixed and all i hear is i will send it to the manager. They want to charge me as well for early termination of contract... How would we have a contract with them if the house was not in our name yet. Another bull Sh*& reason. So 2 months later i still have two tanks on my property, my bill has not been adjusted and no word back from any supervisor. I call daily and email with zero responce. Do not go with this company. there are so many more out there. This company can go bankrupt for all i care. Also i will not pay a cent till this is taken care of and after that i will only pay for what i asked for in the begining which is to hook up the tanks for heat. Even that i probally won't pay for cause i believe heat needs to be on in order to close on a house, especially in NY november. Company is a joke!!!

Cape Coral, FL Office
Recent installation for LPG service to generator. Great staff, very accomodating. Flawless service from beginning to end of project. Thank you.

The prices are outrageous and the cost is really bad

If I could leave a ZERO I WOULD.

THEY SCAM YOU AND INSUKT YOUR INTELLIGENCE.

IF YOU ARE A SENIOR AND YOU DO NOT WANT AUTO DELIVERY... THEY WILL COOPERSTE FOR ONE YEAR.

THAN THEY FILL YOUR TANK IN SEPTEMBER AND NOVEMBER AS IF IT RAN OUT...

Do not let them deliver tanks or lie to you about auto delivery vs. On call delivery. I use small amounts of propane. They are a scam operation.

Have been a suburban propane, customer for years however their service is poor to say the least.. They have changed the delivery date three times with no explanation and still cannot guarantee a delivery date even though they had a week and a half notice. There has not been any inclement weather in my area except low temperatures

Absolutely criminal. Refuse to give you any costs up front but not afraid to send you a big fat bill. My husband did 85% of the work because the guy they sent was 70 something and could barely walk. They sent me a $780 bill for a repair.

tank rental went from $26.60 on 1/3/24 to $51.60 1/3/25, had them come out to level the tank in March 2024. He shoved a crushed beer can under the legs and said that was good enough! the whole time he was here he was on his cell phone. When this tank is empty, I'll shove it over onto the driveway and have them come get it. Worst company ever to deal with. Their empathy is non existent. don't even bother sending them the review, they don't give a crap!!!!

This business is a joke terrible service Don't seem to care need to Hire more drivers wasted the hole day waiting for delivery No Show what a joke Of A company

This company overcharges for propane, esp if you have a credit card on file. When we called them to get the market price, we were told that our tank is paid off so we have the prerogative to leave. After a few weeks we left. When I called to close the account, the lady asked me the reason for leaving. No apologies, nothing, sarcastically told me to have very grea.......t day. I was trying to check zero stars, but can't

I called to order propane. I wad told that I could not get a delivery until I paid a balance due. I told the rep that we do not have a balance due because we have to prepay before every delivery. She said that the manager would call me. 24 hours later no call so I called back. I spoke with the same lady with no explanation why no one had called me back, found my bank statement from when the gas was paid for the delivery in question and she still would not investigate it. I know people try to get over but I have tangible proof that the prior order was paid for. When I asked how did I have a balance if I had to prepay she started talking in circles. Still couldn't speak to a manager, still conveniently out of the office. Mistakes happen. We all make them. But Suburban Propane was unwilling to look to see where the mistake was made. Unwilling to accept my proof. Rude. Unyielding, and not willing to look to see where the error was made.