Suburban Propane Opiniões 221

My oil furnace died which was very old! I decided to switch over to propane! After my new propane furnace was up and running I could smell propane throughout my home!I would contact the technician he would come out and tell me that it wasn’t propane I was smelling! After dealing with this for a week I contacted a technician that had his own Business.He came out and found a propane leak on the Manifold test port!! The company was also suppose to bring me another tank! I’ve called and still no tank! I pay good money and pay my bills on time and this is how I’m treating!!! Completely unacceptable!!!!

For me, it was a great experience, they were able to get me a good price on propane. They stood by everything they promised and delivered. Their tech did an excellent job. Would highly recommend!

Long term customer. Rental fee went from $10.00/yr to $50.00/yr. Called to cancel account and have tank picked up. Offered to cut rental fee to $25.00/yr. Told rep I was not interested and just wanted the account closed and tank picked up. Was then told the pick up fee was $175.00. Told rep I would not pay the pick up fee and was then offered to cut pick up fee in half. Still not interested. Told them to just pick up the tank. Don't get involved with these people.

I own a campground that everything runs on propane from dryers, heater, hot water heaters....everything. We are putting in a commercial kitchen and had them come out to hook up the propane to the stove and the oven. The technician was here a little over 2 hours and everything looks great. The bill however! Just under $2000!!! We have had delivery issues whit Suburban Propane in the past. Running out of propane when we are on auto delivery and even a dangerously overfilled tank the driver kept filling it even when it was full. They had to drain some of the propane out of the tank to get it back to a safe pressure. Oh wait.... we paid for that propane you just drove away with and guess what? Still have the same delivery driver. Needless to say it is time to switch companies!

This place is terrible. Customer service sux. Woman on phone could care less. Their whole approach is they think they are your only option. Fees are ridiculous. Their practice borders illegal if not flat out so. Do yourself a favor get someone else. Anyone else.

I was offered a CSR position with a start date in the Tigard, Oregon office. Fast forward a few days and I get an email stating the offer was revoked. I emailed the office manager for more detail and never heard back.

We have a new build and were needing to have propane hooked up. Surburban has sent technicians out multiple times and they have been so pleasant, even though at times we didn't have things ready for them. I have to give a special shout out to Edgar and Brian. They were so patient with me and made sure that I fully understood everything before leaving. I'm sure that they got tired of all my questions, but they never showed it and gave me the best service possible. I appreciate their time and patience and 100% customer care when coming our to service our residence.

They came out to draw up plans to install propane tanks for our standby generator. Didn't hear from them as to when they could install the tanks and lines. Called them and they had lost the plans. They had to come out again! Finally had the tanks installed and the contractor said that Suburban would come out the next week to fill them. They didn't do that. After 3 weeks of waiting, we called them. They said that they had no plan to fill our tanks!! This company does NOT have their act together. Bad customer service!

If I could, I'd give zero stars.
They don't seem to care about the law or their customers. I am a tenant and use propane for heat. So, my name is on the Suburban propane account. My next door neighbor hired people to do their fencing. The wooden fence was decaying and falling apart. Those poeple cut into the gas line that was somehow in the cement that held the fencing in the ground. Because the account is in my name, they targeted me and charged me a $350 fee to repair the line(gas tank was on the property well before I moved in). None of this was my fault. I didn't cut the line. I didn't bury the line and mix it with the cement. I just rent the place. Who would they charge if no one occupied my unit? My landlords refuse to take responsibility because they didn't cut the line. It's not their fault either. The jerks from Suburban propane decided to hit me with the bill instead. So now I have this copper gas line that had been laying on top of the lawn all the way from the tank to my apartment, since last spring. Will they bury it before winter and charge me for that too? Will they charge me for it if it gets destroyed somehow in the winter by someone who accidently trips on it? I don't know. I'm at my wit's end with them. They have terrible Customer service and do dirty business. A call to better Business Bureau might be the solution here.

Very difficult company to deal with. Zero response, zero help and lots of time spent on hold to never actually reach a person.

Absolutely terrible customer service! I called Suburban Propane to get some help with my account, and the person on the phone was completely useless and rude (on more than 1 occasion). They acted like I was bothering them and couldn't answer a single question. They kept ignoring my questions and I never got any real help. It’s like they don’t care about their customers at all. Honestly, the worst customer service experience I've ever had. Stay away from these clowns if you value your sanity!

Ridiculous fees!
Read your contract before signing with suburban. I am settling my parents estate, and they will be charging a $50 account termination fee, and a $1 per gallon restocking fee. They aren't removing the gas because the new owners already signed up for the service. This seems extraordinarily unfair to me.

Illegal Operation Update

Edward, from SP called and left a VM.

After this company came onto my property, filled the tank after I have told them multiple times DO NOT put me on auto fill; even had notes with the Delivery Drivers stating that must call before coming to fill my tank; plus I have every phone call recorded and have had only called SP when I also have a witness in the room, because all they do is lie!

Edward calls to say “we discounted your delivery to 3$ a gal!!!” Lmao!

1- I didn’t ask for or approve the delivery in the first place, Edward.

2- I have the VM recording of your driver admitting they must call first and then he fills it anyway as I was not home to stop him!

3- the NC Propane rate is 3.32$ a gal.
You are telling me your “deep discount” for forcing a product on me, I didn’t request is .32 cents?

4- also this admits you were far over-charging at me at over 5$ a gal!

5– I did NOT agree to this term. I told the manager, who gave me his cell phone (I recorded him too), I do not want the fuel at all, I didn’t request it! I didn’t need it!

It is illegal and no where in your contract that I have to accept delivery of fuel or that I have to be on auto-fill!

Your company failed.
You also failed to come get the fuel out!
I’m guessing so that you can do what you are now!
Locking the tank cutting of my furnace, and my ability to cook so you can bully me into paying for the product I didn’t request or ask for!

Unlock my tank and drop your fees and charges. This is not on me legally. It’s on your propane mafia, forcing products onto customers they didn’t request. That’s called Robbery.

Zero out my account and unlock the tank. If I want fuel, I’ll call. Very simple.

I have been a customer of this company locally (Penn Yan, NY) for several years. I recently purchased a generator as backup from Isaac H&A in Rochester, NY. They came and did the installation work quickly and efficiently, up to the point where Suburban needed to bring a larger tank and place a regulator on the generator. Suburban Propane has not shown up 4 times when they said it would be done (with NO contact to let me know). Isaac has sent people from Rochester (50 miles away) each time to only sit and wait then leave without being able to complete the job. I currently have a $15000 hunk of worthless metal sitting in my yard. Today the local SP office said they would come Monday March 25th (which did occur). While I was away at a funeral Wednesday, however, they came and pumped 101 gallons into my 2 furnace tanks to complete the contract amount (while putting nothing in the generator tank)! I just spoke with them and NO ONE knows what they are doing, it just gets worse and worse. As I no longer have any faith in this company being able to deliver or even show up, I will be finding a new company for my June purchase this year. And I have contacted an attorney to file a claim of elder abuse. Suburban Propane is the United Airlines of propane companies and I have a lot of experience with that nightmare company. Avoid SP like the plague. Update: its is now October and the tanks are FINALLY gone from my driveway, however, I will now wait an eternity to be re-paid for the propane they over pumped and they are subtracting $136 for 're-stocking' even though I paid them $1200 in June of 2023! Do not get hooked up with this company unless you enjoy being ripped off.

Suburban wants to charge me $60.00 for Propane I have not ordered and transportation fuel surcharge $6.10 AND a late fee $0.99 Grand total of $67.09 This is above of there yearly tank rental fee. They are supposed to pick the tank up on APRIL 8 2024 Calling my lawyer to day this is B S

I see why their reviews are so bad. they show up on appointments when they want if they do. rude customer service.

For the Newport, NC office:
A shout-out to Driver "Al" who was one of the most friendly and knowledgeable drivers. He patiently explained to me how he determined the gauge to be working properly and what level he filled tank and why. In addtion, the customer service by the ladies in the Newport, NC office was exceptional. So refreshing to interact with people who are nice to talk with,answer questions with kindness and professionalism.

Worst customer service ever. Gas fireplace was not working. Waited 6 weeks for an appointment. They come out and beat around on it with a wrench, make me verify it was working. Then the same evening “they fixed it” it worked for about 4 seconds. Called and was told they could not come back for another 6 weeks. Every single year they do this. I wish there was someone else we could use. They send people out that are so rude. Worst company ever.

I have now spent hours of my time on the phone with Suburban Propane, after my gas was turned off on Friday, February 16th, 2024. When I called on that same day to inquire about gas service and my heat not working, I was told they had not turned off my gas and my heater not working had nothing to do with any action on their part.

My son-in-law turned off the heater, concerned about safety with it potentially not functioning properly. When I returned home after being out of town (and my adult children and animals being without heat for two days in 30 degree temperatures) I found a yellow notice of interruption of service hanging on my basement door, not in a conspicuous place, like my front door.

I called the number listed on the card and was told they had no record of my gas being turned off (a 45 minute conversation) Once the regional office opened for business, I called them and after a lengthy conversation, was told my gas had been shut off because it is always shut off when they deliver gas. In the 2 years they have been delivering gas, (and the years of service by another company in a prior home) they have never shut my gas off due to delivery. They assured me a technician would be dispatched to get my heater working and was asked what time I got off work (45 minute phone call). I heard nothing back that day.

I recieved an emailed invoice that evening for $0.00 for someone coming by at 11:00 am, 4 hours before my communicated availibility. There was no reason listed on the invoice for the visit. I called the regional office back at 8:06 the next morning to determine the reason for the visit. They had no record of the visit or the reason. I was once again told the reason for the gas supply being shut off was a gas delivery and that a technician wasn't available until April to get my heater working (which I just had fixed by a different company on January 18th and was working perfectly before they shut my gas off).

I was then transferred to a manager, Theresa, who suddenly quoted the reason of service interruption was a gas leak and that turning off gas is required by law. This was not noted on the yellow interruption notice or known by ANYONE I had spoken to thus far. I explained that I needed heat. She asked me to send her the invoice I had recieved via email and that she would get back to me regarding the reason for the visit and get a technician scheduled to return heat to my home (as my home has now been without heat for 7 days). I hung up satisfied that she would follow through as promised (Another 45 minute phone call).

I emailed her the invoice at 11:00 am. It is now after 5:00 on Friday night and the office is closed for the weekend. I never heard back from Theresa from the Suburban Propane office in Dalton and I am still without heat for the foreseeable future, due to their actions.

Suburban Propane, Prescott, AZ
I called today needing propane filled as I am almost out. Tomorrow is my typical delivery day, so I thought I would be fine. I couldn't call until today as it is pay day.
Erica, who answered, was absolutely lovely. She attempted to help me. But the owners would not waive the out of route fee, even though I shared that I would be put in dire financial straights to have to pay for the 100 gallons, plus the late fee. I would have called yesterday, but in the past have been told I cannot call to place my order until I have the money to pay. Which I did not have until today, pay day.
So, the heartless owner refused to waive the late fee. As I cannot afford to pay it, my son and I will have no heat, no hot water, no ability to do laundry and no ability to use the oven/stove for over a week.