Well all I can say is I wish I could give more ⭐️ absolutely amazing products, the team behind the screen are such lovely people, they really go out their way to provide excellent service. The prese... Ver mais
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Package took a little bit of time because of Royal mail delays. The communication from Sugarlicious was great, loved their customer service. The packaging was cute, loved the small details like throwi... Ver mais
Oder was cancelled by seller without explanation
A empresa respondeu
Packed nice and safely but order was wrong. Got a box of red swedish fish instead of assorted and jolly rancher lollipops were not "one of each colour" however problem was resolved quickly, customer s... Ver mais
Informações sobre a empresa
Escrito pela empresa
UK based online store specialising in a range of American sweets & snacks including drinks, chocolate, sweets, crisps and more!
Informações de contacto
4,4
Excelente
60 opiniões
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Quick delivery and got what I asked for
11 de abril de 2021
Absolutely fantastic products and…
Absolutely fantastic products and amazing how fast the delivery was. I recommend them. Thank you so much.
6 de abril de 2021
Excellent birthday present for my son…
Excellent birthday present for my son he loved the mystery box.
3 de abril de 2021
It came well packaged an I loved the…
It came well packaged an I loved the way it was set out I found it alittle funny when I opened my jolly ranchers one had no wrapper but that’s ok because i loved it all 😂
2 de abril de 2021
Fab service
Fab service, sweets came the next day. Packaged in a lovely box. Would order again x
30 de março de 2021
Excellent service and very satisfactory…
Excellent service and very satisfactory would definitely order again
28 de março de 2021
First class service
Great selection with many new items added and a First class service.
27 de março de 2021
100% went the extra mile
5 Star, They went the extra mile to make sure I got next day delivery on a Saturday. Everything was accounted for plus more. I would 100% order again.
17 de março de 2021
Opinião espontânea
Helped me when needed help and sweet…
Helped me when needed help and sweet box delivered next day when posted, would recommend and thank you ❤️
12 de março de 2021
I’m sad
My chocolate was out of date and disgusting. It was all over priced. Took a long time to come and the tracking service didn’t work.
Some sweets were great but overall I’m sad.
1 de março de 2021
Resposta da Sugarlicious
Hi Alice,
I can see from your order that the chocolates you ordered were Hershey Kisses and Meiji Chocorooms, neither of which should be out of date. If you are referring to the Hershey Kisses, that is just the way they taste. Some people like the taste of the Kisses and others don't, just depends on your palette, which is why we have six for sale (which you purchased) for customers to sample instead of purchasing the big bag.
In terms of the delivery, we do apologise for the delay, however this is out of our control. You had placed the order on Saturday 13th February and it was despatched on Monday 15th February. The delays were due to Royal Mail staff having to self isolate due to Covid. The tracking information not updating is again due to Royal Mail staff not scanning the barcode on the parcel. As Royal Mail have been having issues with delivering parcels on time, we have stopped using them for the time being.
In terms of us being too expensive, we do apologise for that, but we have had many customers who feel that our products are value for money, considering they have been imported to the UK and of course there are more fees surrounding this.
We would have appreciated it if you could have contacted us first so we could resolve the issues you faced. We have tried to reach out to you, with no response. We would have liked to hear from you to see what could be done.
A quick an efficient delivery
A quick an efficient delivery. Takis were divine and in cant fault packaging. Highly recommend
27 de fevereiro de 2021
I got my delivery on time and fast…
I got my delivery on time and fast efficient service .. ordering was easy.. happy customer
26 de fevereiro de 2021
Rating 5/5
Packed nice and safely but order was wrong. Got a box of red swedish fish instead of assorted and jolly rancher lollipops were not "one of each colour" however problem was resolved quickly, customer service is excellent.
22 de fevereiro de 2021
Perfect packaging and good…
Perfect packaging and good communication from company. Received my parcel in perfect condition with items all presented in a good way
21 de fevereiro de 2021
Yummy box
Great packaging. Quick delivery. They throw in a few small extras. Nice gift for anyone! Fun treats to try 🌹oh the customer service was amazing too.
20 de fevereiro de 2021
Highly recommended
Highly recommended, some were out of stock, I was informed. Replaced with other flavours and extra sweets thrown in. Bonus. Thank you
20 de fevereiro de 2021
Great service
Was searching for takis everywhere finally found them in stock. Great service 👍
20 de fevereiro de 2021
Loved it
Package took a little bit of time because of Royal mail delays. The communication from Sugarlicious was great, loved their customer service. The packaging was cute, loved the small details like throwing some candies inside the box was cute. My daughter loved it. Will highly recommend them.
20 de fevereiro de 2021
The Mystery Box was amazing!!!
The Mystery Box was amazing really good value for money and the packaging was beautiful.
Definitely will be ordering again!!!!
13 de fevereiro de 2021
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