Sulfit Clothing  Opiniões 

298
TrustScore: 4 em 5

4,0

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Leia as opiniões dos outros

Classificada 1 em 5 estrelas

I placed an order almost three weeks ago I still haven’t received it. I have emailed them many times unfortunately they don’t respond.

Classificada 5 em 5 estrelas

Ordered multiple times from Sulfit and the customer service has been amazing every time. The quality in every product is unreal you can tell the owner really cares about the quality of their products.... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

Sulfit make the best smart trousers I have seen, I have bought eight pairs including their juggers and top. Really good product but very bad customer support. Update: Customer service reached out a... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

Ordered multiple times now from this brand, and never had one issue yet. I ordered 2 pairs of the smart trousers in large, I had accidently clicked XS on one pair, company emailed me staight away aski... Ver mais

A empresa respondeu

Informações sobre a empresa

  1. Loja de roupa

Escrito pela empresa

We focus on creating affordable minimal menswear which you can wear everyday. Fit & Fabric is everything.


Informações de contacto

4,0

Bom

TrustScore: 4 em 5

298 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que escrevam opiniões

Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas

Respondeu a 90% das suas opiniões negativas

Geralmente leva mais de um mês para responder

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

4,0

Todas as opiniões

(298)

89 opiniões nos últimos 12 meses

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Classificada 3 em 5 estrelas

Sent back a return

Sent back a return, didnt get the money, just a gift card. Every week i go on to the site to use the gift card but everything i click into that i want isnt in my size (large, 36R for jeans) new stock needs updated

25 de abril de 2025
Opinião espontânea
logótipo da Sulfit Clothing

Resposta da Sulfit Clothing

Hi Sean,
Thanks so much for your order!

Our jeans do tend to sell out quickly, and while we do our best to keep them in stock as consistently as possible, I’m sure you can appreciate that, as a small business it’s not always easy to meet the high demand.

That said, we’re excited to let you know that a full restock is happening tomorrow, with all sizes and 8 colours becoming available again.

Thanks for your patience and support - it means a lot!

Classificada 5 em 5 estrelas

I love their jeans

I love their jeans. Really stretchy and comfortable but with a nice fit. Got their trainers too which feel good quality.

14 de junho de 2025
Opinião espontânea
logótipo da Sulfit Clothing

Resposta da Sulfit Clothing

Thank you so much for your kind words! We're thrilled to hear you love the jeans and find them both stretchy and comfortable - that perfect fit is exactly what we aim for. We're also glad you're happy with the trainers and their quality.

We really appreciate your support and hope you continue to enjoy your pieces!

Classificada 5 em 5 estrelas

Really quick & reliable service

Really quick & reliable service, but most importantly great pair of jeans

10 de junho de 2025
Opinião espontânea
logótipo da Sulfit Clothing

Resposta da Sulfit Clothing

Thank you for the great feedback! We're so pleased to hear you were happy with the service and even more so that you’re loving the jeans.

We really appreciate your support and look forward to serving you again soon!

Classificada 1 em 5 estrelas

Customer service is shocking

Bought many items from these and never had a problem, until recently… a pair of my jeans I bought from them split at the seam when the froth area is, I emailed them asking to help resolve but never even got a reply.
£50 on a pair of jeans to split a few months after purchase is shocking, and to not even reply to an email regarding is just as bad.

Won’t buy from these again which is a shame because some of their clothing is nice.

24 de abril de 2025
Opinião espontânea
logótipo da Sulfit Clothing

Resposta da Sulfit Clothing

Hi Ben,

We're really sorry to hear about your experience — and even more so that your email went unanswered. We're a small team and, unfortunately, it looks like we missed your message maybe it went to our junk folder.

That’s absolutely not the level of service we aim to provide, and we completely understand your frustration.

We genuinely appreciate your support over time, and we'd love the opportunity to make things right. Please reach out to us again at support@sulfit.co.uk, and we’ll prioritise resolving this issue for you.

Thanks for your patience — and again, our sincere apologies.

Best regards,
Sulfit Customer Care

Classificada 2 em 5 estrelas

Said on website to order a size down…

Said on website to order a size down form normal size, did that, still way too big

22 de maio de 2025
logótipo da Sulfit Clothing

Resposta da Sulfit Clothing

Thank you for your feedback. We’re sorry to hear that the sizing wasn’t quite right, despite the guidance to order a size down.

Sizing can sometimes vary depending on style and fit, and we always recommend checking our detailed size chart on the website before ordering. If you’d like, we’d be happy to assist you in finding the perfect size or discuss options for an exchange.

Please feel free to reach out to us at support@sulfit.co.uk so we can help resolve this for you.

Thank you for choosing Sulfit, and we hope to get this sorted for you soon.

Classificada 5 em 5 estrelas

Fantastic service

Delivery was superb and within a couple of days. I had problems with sizing on some items but the team were happy to exchange to get it right. Products are excellent and comfortable. Fantastic.

27 de maio de 2025
Opinião espontânea
logótipo da Sulfit Clothing

Resposta da Sulfit Clothing

Thank you so much for your wonderful feedback! We’re delighted to hear that you were happy with the speedy delivery and that our team could assist with sizing exchanges.

It’s great to know you find our products both excellent and comfortable that means a lot to us.

We look forward to serving you again soon!

Classificada 5 em 5 estrelas

Great product. Fantastic customer service

For a small clothing business, these guys are nailing it - the products are great and the customer service is excellent. I wish them all the best and I look forward to seeing what products they bring to the store in the future.

The slim comfort jeans are great - I bought two pairs - very comfortable and really nice quality. Probably going to buy more in other colours too.

Customer service wise, Josh and Laura are brilliant - responses were quick and they were happy to help me find the right sizes for the best fit for me, asking me what I was after and then making recommendations that were spot on.

They were also quick to help me return products that I had bought in the wrong size, sorting me out with easy exchanges as a result.

More than happy to recommend Sulfit to others.

4 de maio de 2025
Opinião espontânea
logótipo da Sulfit Clothing

Resposta da Sulfit Clothing

Thank you so much for your incredible feedback! We’re thrilled to hear you’re loving our slim comfort jeans and that Josh and Laura were able to provide helpful, timely support throughout your shopping experience.

It means a lot to us that you took the time to share your positive experience and that you’re happy with our products and service. We can’t wait to bring you more styles and colours that you’ll love.

Thanks again for recommending Sulfit your support truly helps our small business grow!

Classificada 1 em 5 estrelas

NOT SLIM FIT, SIZING AND FIT IS WAY OFF

A while back I ordered a few pairs of the “Slim fit” jeans in different colours. They looked amazing on the website, and exactly what I was looking for & had nicer colours of jeans than similar instagram competitor clothing stores, for the same sort of price, (around about £50 ish) which is a perfectly normal price for decent jeans. So I went ahead and ordered them in my usual size 32 waist.
I was very disappointed upon receiving my items that they were all at least 3 sizes too big. And one of the pairs was 4 sizes too big even though they were the exact same jeans as the other pairs but in a different colour. They didn’t even look slim fit in the legs at all, More of a straight / boot cut jean. So even if I reordered and they fit me round the waist, I don’t see how they would be slim fitting at all in the legs.

It’s a shame as the colours of jeans I ordered were really nice, better than elsewhere, but the size and fit is just nothing like I expected. Unfortunately missed the return date too so I’ve lost hundreds of £££ buying the type of jeans that I could buy in the local supermarket for £20 but 3x too big. Definitely not worth the “decent jeans price tag”

Pleased to see that there is warnings about the sizing now on the website but I won’t be ordering from here again.

2 de abril de 2025
Opinião espontânea
logótipo da Sulfit Clothing

Resposta da Sulfit Clothing

Hi Jack,

Thanks for taking the time to share your feedback — we’re genuinely sorry to hear the jeans didn’t fit as expected.

We do our best to make sizing guidance as clear as possible on each product page, especially noting that our jeans run large and recommending customers size down. Ultimately, it is each customer’s responsibility to review this information before placing an order, and we encourage all shoppers to check the fit notes provided to ensure the best experience.

That said, we understand how frustrating it can be when something doesn’t work out. Even if you're outside the return window, please reach out to us at support@sulfit.co.uk and we’ll be happy to discuss a resolution.

We appreciate your interest in our styles and your honest feedback — it's what helps us grow and improve.

Best regards,
Sulfit Customer Care

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