Called for ETA as delivery was delayed due to supplier issue, sunbelt raised a complaint and went above and beyond to sort out the problem. Was offered a replacement product which was more expensive b... Ver mais
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Informações sobre a empresa
- Loja de maquinaria e equipamento de construção
- Loja especializada em ar condicionado
- Loja de roupas de segurança e de trabalho
- Fornecedor de equipamento de segurança
Escrito pela empresa
Sunbelt Sales is a one-stop online e-commerce shop for your tool and specialist equipment buying needs.
Informações de contacto
Reino Unido
- sunbeltsales.co.uk
4,8
Excelente
349 opiniões
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
The dehumidifier arrived the next day…
The dehumidifier arrived the next day after ordering. It was well packaged and undamaged.
The product was on sale at a good price.
27 de junho de 2023
The AC is just great
The AC is just great, work very well, also the price I have paid was very good.
The only downside has been the communications about the delivery, that was basically zero. I had to call them and they told me "the item is going to be delivered today", likely my wife was at home.
Apart from this, I'm very, very happy with the product.
27 de junho de 2023
Super quiet while I sleep
Super quiet while I sleep. Easy to use and move around. Big thank you.
28 de junho de 2023
Fantastic Sales and after Sales care
From start to finish the sales team were great, i would highly recomend Sunbelt Sales to anyone.
18 de junho de 2023
very good people to deal with
Simple ordering
quick delivery
reasonable price
will use again
22 de junho de 2023
Would I recommend the company? Not sure!
Would like to recommend the company! But there was an issue with my order! The staff is not knowledgeable enough to deal with customers! Maybe a normal customer, but not with engineers!
When did ask for information about my ordered unit, was told that it comes with an infrared remote control as standard. Was surprised about that! Receiving unit of course did come with Hard wired controller! Did tray to order required control and was told by multiple staff members that my unit doesn't have that option! So was forced to find the required part from another supplier.
Sad, but they need to know what they sell!
I hope that the situation will change!
18 de junho de 2023
Resposta da Sunbelt Sales
Hi Ivars
Thank you for taking the time to leave us a review
The slim duct unit that you ordered is a machine we are looking to offer more training to our staff on and i apologise with the control confusion. Having spoken to the member of staff who helped you there was a minor confusion over the controller and the concept of infra-red as opposed to hard wired control which has now been explained.
As an engineer im sure you can also appreciate that there are some questions that are asked of us, which require a more tactful answer as really they should be asked of the customers FGAS engineer for both a safety aspect and in hope preventing the diy fitter
Please rest assured we will offer further support to our staff on product knowledge for the ducting units and your feedback will be used to further the customer experience.
If you find yourself needing another machine for the future please feel free to contact me on thomassage@sunbeltrentals.co.uk and i will be more than happy to advise or assist you in any way i can
Kind Regards
Tom
Great prices and delivered the next day…
Great prices and delivered the next day for free. What's not to like.
18 de junho de 2023
Perfect in every way many thanks simple…
Perfect in every way many thanks simple transaction arrived on time
18 de junho de 2023
Perfect knowledge of phone operato
18 de junho de 2023
DeLonghi PAC EX100
DeLonghi PAC EX100. Best price on internet at time of purchase £689. Placed order on Monday with delivery the following day. Excellant and will use again!
11 de junho de 2023
Superb service from Blake as always
Superb service from Blake as always. Wouldn't go anywhere else!
15 de junho de 2023
very quick response to live chat and…
very quick response to live chat and very quick despatch and delivery of my order.even the delivery guy went the extra mile and contacted me when there was no one home for the delivery
11 de junho de 2023
Excellent Service
The cooler was in stock, and came very quickly. All good, I can recommend this supplier.
12 de junho de 2023
Even though your notification was poor…
Even though your notification was poor you gave us an immediate return delivery date and delivered it to the back for us as it was heagy
12 de junho de 2023
Super cool fantastic
11 de junho de 2023
Perfect choice and perfect extra fast…
Perfect choice and perfect extra fast delivery. Second time ive purchased one of these from sunbelt and have reccomended it to alot of my work colleagues abd friends and 5 of them have subsequently purchase them too from Sunbelt sales.
11 de junho de 2023
Great service
Great service, very quick replies to my questions, and the item was delivered in perfect condition. Thank you!
15 de junho de 2023
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