sundé Opiniões 99

Sundé is a fantastic brand which focuses on quality as much as aesthetics. I now have 4 items from Sundé and they are the softest, most comfortable pieces of clothing I own. The items come with a card explaining how to take care of the special fabric used, and the colours are absolutely gorgeous. I got a chocolate brown hoodie and lounge shorts set and I cannot get over how stunning the colour is. Sundé is perfect for lounging, and wearing out and about too! I cannot recommend it enough ❤️

I stumbled on Sundé through Instagram and signed up to their marketing emails through their giveaway ad. I received an email with the subject line "Order #04582 is on the way… Shorts Just Restocked 👀" on 4/8/25. I open the email, and the email starts with "While your order is on its way, we’ve got good news—our best-selling lounge shorts are finally restocked." Since I enter multiple giveaways daily and often provide my full contact information, I didn't question what looked to be a genuine notification of something coming my way.

This email had no disclaimers within it, and there was nothing that identified it as a marketing email only. Imagine my surprise when reach out to their customer service a month later to ask about the status and receive "This is a marketing email from last month. This is not a valid order no. If you didn't place an order you wouldn't have sent a shipment email."

If I hadn't entered a giveaway for this company, I would've questioned it sooner, but the lack of transparency in their email marketing is pretty gross.
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5/7/25 Update to business response:

Your unprofessional, defensive response is exactly why I'm leaving my review up.

Regarding some of your comments:
1) "Simply signing up for a giveaway and expecting a freebie a month later" - I never requested, not expected, "a freebie". My original email to your customer service and my review here only asked for clarification, and pointed out that your email lacked clear disclaimers that the pretend order number was for marketing. On a professional level, this "strategy" may increase your clickthrough rate, but only out of confusion - not interest. If anything, it looks like you may have sent another person's order information to the wrong recipient or a fraud purchase occured.
2) "You didn't submit an order so we wouldn't have any address details" - many giveaways, including those in Instagram ads, request address information.
3) "a commonly used tactic to increase open rates—something widely adopted by many brands." - this is a very uncommon practice, and other brands that do this include a disclaimer within the email that it's not a real order. If you have examples to the contrary, I'd love to see them. The unclear messaging was the only thing I questioned. Maybe this is a regular occurrence and isn't considered deceptive in the UK, but if you're planning to market internationally you should do the barest of minimums and make marketing-only emails clearer.
4) "no similar concerns raised by our 25,000+ subscribers" - Okay? One person did, and all that was necessary was a "sorry, it's a marketing thing, we'll make it clearer next time." No "freebies" required, just a regular human interaction.

Your dismissive responses make it clear that someone who hasn't purchased from you isn't a "meaningful" subscriber - very telling of your attitude toward those who are interested in your brand but haven't purchased yet. Hope you treat your other 25,000+ subscribers better. Don't worry about me, I've unsubscribed.

Sundè is amazing the quality, fast shipping, the brand everything I’ve just in love 😍

Such an amazing brand, I have bought so many clothes off sundé! The quality is incredible and there has been so much hard work behind the scenes for this brand. If you haven’t bought already then you NEED to!!

Good customer service is hard to come by these days, but Sunde truly goes above and beyond. I had an issue with my leggings, and they replaced them straight away with no fuss. The entire process was smooth, and their team was so helpful and responsive. On top of that, the quality of their clothing is amazing, comfortable, well-made, and super soft. I couldn’t be happier with my experience and will definitely be shopping with them again. Highly recommend!

Amazing experience with this unique brand! The time & effort that has gone into this brand is unbelievable. The quality of the clothing is the best iv ever worn, so soft and comfy. Delivery is super quick, and the packaging is stunning and gives the brand the finishing lounge wear touch ✨

Amazing quality products, leggings are buttery and so so comfortable! Sundé is my new favourite brand

Absolutely stunning pieces. Quality is honestly perfection — this has clearly been put into consideration and we love that!!! I own the underwear currently but I can’t wait to get my hands on the Boxy Cropped Hoodie in Mocha!!! xx

Love Love Love, so many items i wanted to get, quality looks insanely good. Wish i could buy the entire website!!! Shipping is super quick too.

Lovely item! I purchased a pair of shorts and they are well made, comfortable and look great. My three star review is for the packaging.
In a day and age when sustainability and minimising waste is so important, why would a small pair of shorts that could reasonably be sent in an A4 envelope need so much packaging? The shorts came in small plastic bag. Sad that it’s plastic, but that’s pretty standard and at least it was small. The plastic bag was then inside a SHOE BOX and the shoe box inside a big, totally unnecessary, second plastic bag.
I’d like to order from Sundé again, but I won’t be ordering or recommending until this blatant waste of materials is rectified

This is a gorgeous brand, their clothing and loungewear is top quality😍😍 the fabric, the details of the logo, all of it is beautiful and so good for the price!!! Definitely my new favourite underwear brand, so much better than some of the well known brands you see everywhere!

I got the ribbed triangle bralet and thong in black and the quality is unmatched. Such a thick material which is super soft. Definitely recommend

The quality of the underwear sets are unmatched and is now my new favourite brand, The attention to detail is like no other! Can’t wait to add more pieces to my wardrobe.

I love this brand so much! I can not recommend enough.

Make the purchase you wont regret it, i live in my sets.

Sunde apparel is honestly one of THE best quality loungewear I have come across, the luxury really shows within each piece of clothing - it’s butter soft touch & structure continues to blow me away ✨ customer service is top tier, nothing is ever an issue and I love how community focused the brand is! 💞 will always recommend x

The delivery was so fast and my products are amazing!! Quality is unmatched

When I say the quality of this brand is incredible I mean it! It's so comfortable and stylish. Literally perfection! I love that this brand is all about empowering and uplifting women - beautiful values and beautiful clothes 💗

I recently purchased the black tracksuit and omg!!!! It’s amazing!!! The fit is perfect and the attention to detail with sundé written on the hood is everything!!! I’m completely obsessed 🫶🏼

My experience with Sundé has been perfect. Even before purchasing I knew it would be. Delivery is speedy and the quality is insane. I have not felt anything like it. Super soft and thick!

Gorgeous items that come in beautiful packaging - and the bags are biodegradable! The material is just incredible. Fast postage too.