Sunglasses.ie Opiniões 

133
•
TrustScore: 4 em 5

4,2

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Leia as opiniões dos outros

Classificada 1 em 5 estrelas

Contacted sunglasses.ie by WhatsApp for glasses repair after my friend recommended them. They replied quickly when I asked if they repaired glasses, and asked to provide the relevant codes from the gl... Ver mais

Classificada 5 em 5 estrelas

Excellent service, straightforward, speedy & efficient. Repairs carried out on my Rayban prescription glasses after my puppy damaged them. Glen was lovely to deal with & my glasses were returned to m... Ver mais

Classificada 5 em 5 estrelas

I broke my glasses before I’d left the airport on a recent visit to Dublin. Robbie and team were able to repair the broken arm and I collected my glasses the same day - great emergency repair service!... Ver mais

Classificada 5 em 5 estrelas

Excellent customer service! The website is very user-friendly and made it easy to choose the perfect frames. I then spoke with Glen over the phone, who provided outstanding service, answered all my qu... Ver mais

Informações sobre a empresa

  1. Grossista de óculos
  2. Loja de acessórios de moda
  3. Loja de óculos de sol

Escrito pela empresa

Sunglasses.ie on Dublin's Dawson Street was founded in 2007 by Robert Lamb. We are a family business. Specializing in both prescription and designer eyewear, as well as sports-specific prescription sunglasses and repairs. With over 50,000 models available online and 2000 frames in store, we are sure to have eyewear to suit you needs


Informações de contacto

4,2

Bom

TrustScore: 4 em 5

133 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de solicitação de opiniões

Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas

Respondeu a 5% das suas opiniões negativas

Geralmente responde em 14 horas

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

4,2

Todas as opiniões

(133)

96 opiniões nos últimos 12 meses

Escreva uma opinião
Na Trustpilot, as empresas não podem oferecer incentivos ou pagar para esconder opiniões. As opiniões pertencem a cada um dos utilizadores e não à Trustpilot. Saber mais

Classificada 1 em 5 estrelas

SCAM BUSINESS DO NOT BUY

SCAM BUSINESS DO NOT BUY. they take your money and do not ship and when you try to contact them via email they do not respond. had to charge back with my bank!!!!!!!!!!

4 de abril de 2026
Opinião espontânea
Classificada 1 em 5 estrelas

My experience has been similar to the…

My experience has been similar to the many other 1 star reviews on here. I was looking to buy a pair of Cazal's, the webpage stated the item would be dispatched in 4-5 days. I emailed customer service on 28/04/2026 to confirm if that would be the case. I received an email back from Robbie (owner) stating there was 1 in stock and it would be dispatched in the stated time frame. Confident with the response, i went ahead and placed the order on the same day. It is now 08/05/2026 and still no dispatch. I've emailed Robbie - no response. I emailed customer service to cancel the order and refund me - radio silence. I've had to file a Paypal case to try and get my money back.

UPDATE*
They marked the item as "sent" the very same day i opened a Paypal case, but added no tracking. They do not reply to emails. Very scummy business - stay away!

Have had to file a dispute with my credit card company.

8 de maio de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

Online order for some Ray-Bans

Online order for some Ray-Bans. Ordered on April 19th, got them on May 1st, so not exactly fast but not too bad. They were about 25 quid cheaper than the official site. Got an email after I ordered with an accurate delivery timeframe.

One thing I’m not too happy about is the pics clearly show ‘Made in Italy’ on the inside arm of the glasses but ones I got don’t have this and they are actually made in Thailand.
The same pics are on the official Ray-Ban website so can’t really blame the middle man for this, if I ordered directly from Ray-Ban I would be knocking points off for sure.

1 de maio de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

Great service!

Lovely experience in the store today! Robbie and Glenn were so friendly and helpful and replaced my mum's lenses in her sunglasses there and then. Would highly recommend! Will be back in soon for a new pair for myself!

15 de abril de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

Excellent experience

Excellent experience from Robbie and Anna, felt welcome and taken care of and left with exactly what I was looking for. Would highly recommend.

21 de março de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

Excellent service

Excellent service, glasses went for repair, problem sorted and glasses returned in a week. Chatted on phone and procedure explained fully. Competitive rates. 👍

20 de fevereiro de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

Excellent service.

Excellent service from the guys from start to finish. Helped greatly with picking out a pair of Tom Ford frames for reading glasses and no problem getting me multiple pairs to try until I was happy. Very prompt turnaround to get the lenses also. Highly recommend.

21 de fevereiro de 2026
Opinião espontânea
Classificada 1 em 5 estrelas

Do not buy glasses from this company

Do not buy glasses from this company. When buying their glasses response on their WhatsApp and emails was very responsive but as soon as the glasses were bought, I heard nothing. They took the order and Mr lamb emailed to say that I would have the glasses within five days, so I bought them. I explained I needed them in the 5 days and was assured it would have them. The day they were due to be delivered, I contacted them and as I hadn’t heard anything and they now say that they hadn’t got them in stock and won’t have them till the following week and then for delivery. Why did they take an order knowing that they hadn’t got the glasses in stock and could not fulfil it.
They are not the cheapest online but went for an Irish company thinking they’d be able to deliver faster.
Buy your glasses from anyone else as this company don’t give a damn about customer service. They’ve left me high and dry scrambling to get the glasses elsewhere asap.

13 de fevereiro de 2026
Opinião espontânea
logótipo da Sunglasses.ie

Resposta da Sunglasses.ie

Dear Paul,

Thank you for your feedback. I want to sincerely apologise that your order has not arrived within the expected timeframe.

At the time of purchase, our website showed a 3–4 working day delivery window. When you asked if delivery by Friday was likely, I confirmed that I couldn’t see any reason why it wouldn’t be. Unfortunately, due to an unexpected delay outside of our normal process, delivery has been pushed to Tuesday — two working days later than originally anticipated.

I completely understand how frustrating this is, especially when you were relying on receiving them by a specific date. While the delay is short, that doesn’t lessen the inconvenience it has caused you.

I also tried calling you today to speak with you directly and discuss this, but I wasn’t able to get through. Please feel free to contact me directly at 01 661 8602/robbie@sunglasses.ie, and I would genuinely welcome the opportunity to speak with you and see how we can make this right. The current delivery time for your order is this coming Tuesday.

We care very much about our customers and our service standards, and I’m truly sorry that on this occasion we have disappointed you.

Kind regards,
Robbie Lamb
Owner

Classificada 1 em 5 estrelas

SCAM and don’t answer back

My wife purchased a pair of sunglasses from this store more than two months ago, at the beginning the answered emails with the tracking of the shipment, after more than a month waiting, emails stopped being answered and now they have stolen my wife’s money because she didn’t get her sunglasses.

12 de janeiro de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

Excellent service from start to finish

I thought I would need to replace my favourite pair of sunglasses, when I found out Sunglasses.ie can fix them and replace the lenses. Now they're like new and it cost me a fraction of the price of a new pair.

29 de novembro de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

Sunglasses.ie is the only place I trust…

Sunglasses.ie is the only place I trust for sun or regular glasses. Robbie is expert at advising on the right frame for face shape. He is really invested in each customer and has a wonderful range of up to date styles . I literally won’t go anywhere else for glasses or sunglasses .

6 de setembro de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

Excellent service.

I recently visit sunglasses.ie to enquire about some new pair of sunglasses and to also get my favourite pair repaired. Robby and his staff went above and beyond to help me. Would highly recommend them.

31 de julho de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

A wonderful experience. Thoroughly recommend

A wonderful experience. No hard sales pitch. Listened to what we wanted. Friendly, kind and patient. Had every frame imaginable out in seconds. Overall a brilliant shopping expierence. Hence we bought 2 pairs. We will be back. Thanks Robbie

10 de julho de 2025
Opinião espontânea

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