edel-optics.co.uk Opiniões 6377

Brilliant!! I needed a frame that was discontinued and found it on Edel Optics. Ordered Tuesday afternoon and was delivered 48 hours later. Very happy

Truly terrible customer service.
Never on the product listing did it say it was out of stock. Never was I told (until I chased) that it was on back order. Multiple email replies always promised the same thing, "it has been ordered from the manufacturer" but then.... radio-silence, no updates, just vague promises when pressed for an update. 2 months after the order I gave up, and asked for a refund, which to their credit was processed quickly.

Terrible communication! I ordered a pair of sunglasses on the 30th March, with the estimated delivery date of the 18th April. The week before I received an email to say there was a delay as the product had not been received from the manufacturer, on the 16th April I emailed customer services for more information on when I could expect my order, I was told on 28th April that I could expect my delivery in 1 - 2 weeks. 1 - 2 weeks came and went with no further updates or delivery and I have been chasing ever since for an update - nothing, no one answers the phone either and you can't even wait on hold!

I ordered these glasses 2 months in advance for my holiday next week and now it looks like I won't have them in time. I've ordered from Edel Optics before and had no issues so this is very disappointing, I find it very disrespectful that there has been no concern shown towards the money that has already been taken from me, with nothing being received in return and no communication on when it will be.

I received my order as expected on 4th April but sent glasses back due to not liking the style on me, I've had an acknowledged email saying my returned glasses have been received but over a month later still no refund..ive filled in contact forms and contacted on social media, this is simply not good enough, I would like a response and a refund please..

I sent an email three times asking for assistance with some faulty frames. I used the Contact Us email address on their website. Zero response (and yes I did check in Spam and give them 2 weeks in which to reply). If you have a problem, then you are on your own. Customer service at its laziest.

Fantastic company. Wide range of designer glasses. Good customer service and easy returns.

Fantastic service, great product and quick delivery. Will definitely use again.

I have used edel optics a few times now. Always a good deal and delivery is always as scheduled.
Highly recommend them.

Good communication, great price and love the glasses

I’ve ordered several times from Edel-Optics in the past few years, and I am extremely happy with their Service. Very fast delivery, fantastic prices, no additional taxes or delayes (I am based in London, shipment is from Hamburg). This is my No 1 site when it’s about sunglasses. A huge THANK YOU! Bravo!

Great service from order to receiving my son’s sunglasses.
Really happy! Would recommend to all.

Very quick delivery to the UK, great sunglasses, great price.

This virtual fitting was so accurate! I bought the best glasses ever! I am very happy with the service and the purchase

My Tom Ford sunglasses arrived today! Bit of a wait, but I was made aware of the delay and they arrived just in time for sunny weather. The sunglasses are just what I wanted. Beautiful and very stylish. Parcel was packed very well, and I received extra cleaning box, thank you!
It’s second time I’ve ordered from edel-optics and I definitely not the last.
Very happy- thank you.

Fast delivery great service and most of all really pleased with my sunglasses

My purchase of Ray Ban sunglasses arrived on time and were perfect. Great value and no probs with a recco for this company, Thanks. Pat

Fast service and great response time from support
If they have the glasses in stock they ship quickly

Had the exact brand size and colour frames I was looking for, and the best price too.
Order was quickly dispatched and delivered within 3 working days.

Arrived ahead of anticipated delivery date and goods as described.