Sun Life Philippines Opiniões 244

TrustScore: 4.5 em 5

4,6

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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

Your Advisor, is very accomodating. She is really hands on and very much knows her craft. No matter how great or how minimal sa premium, she treats with the same amount of enthusiasm. Thank you for m... Ver mais

Classificada 5 em 5 estrelas

It's because of my Financial Advisor, Ms. Anne Joson. I am so grateful to her that she adopted me without anything in exchange. I've lost my previous Financial Advisor but blessedly I found her. Even... Ver mais

Classificada 5 em 5 estrelas

I had an excellent experience with Sun Life Insurance, made even better by their agent Mr. Arnold Calma. He is professional, knowledgeable, and very patient in explaining all the details and options.... Ver mais

Classificada 4 em 5 estrelas

Actually this is my First time in sun life..but i realize after i heard about sunlife,i make a desistion for my self and for my future..im not longer to be a good health we dont know this but i hope s... Ver mais

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4,6

Excelente

TrustScore: 4.5 em 5

244 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Na Trustpilot, focamo-nos em conteúdo criado por pessoas reais. Ainda assim, esta empresa pode usar a nossa ferramenta de respostas assistida por IA, para ajudá-los a redigir respostas.

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

Na Trustpilot, as empresas não podem oferecer incentivos ou pagar para esconder opiniões. As opiniões pertencem a cada um dos utilizadores e não à Trustpilot. Saber mais

Classificada 5 em 5 estrelas

The company is great

The company is great, and also to my advicer, because she introduced me this. and she explained it well the benefits of having an insurance.

26 de março de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

Regine Te

Your Advisor, is very accomodating. She is really hands on and very much knows her craft. No matter how great or how minimal sa premium, she treats with the same amount of enthusiasm. Thank you for making my son's sun, brighter! 💛

28 de fevereiro de 2026
Opinião espontânea
Classificada 1 em 5 estrelas

Getting insurance with Sun Life has… been hard.

Getting insurance with Sun Life has been an overall extremely difficult experience. The process however was made much easier thanks to Miss Brenda Lee Labastida.

15 de março de 2026
Opinião espontânea
logótipo da Sun Life Philippines

Resposta da Sun Life Philippines

Thank you for your honest review. We’re sorry for the hurdles you faced, but glad that Miss Brenda Lee Labastida could turn the experience around for you. Feedback like yours helps us improve our process for everyone.

Thank you again for giving us the opportunity to improve.

Classificada 1 em 5 estrelas

Disappointed with your policy surrender process

I’m honestly disappointed with my experience processing a policy surrender with Sun Life Philippines. The requirements are very inconvenient for customers.

I misplaced both my policy contract and my husband’s, and they require a notarized Declaration of Loss just to proceed with the surrender. I understand the need for documentation, but the process feels unnecessarily complicated for customers who are simply trying to withdraw their own money.

I already submitted clear photos of the completed forms, including the notarized Declaration of Loss. I even sent live photos of the documents, but the financial advisor still required me to send scanned copies specifically through the CamScanner app. This feels excessive and inconvenient.

I also work in the insurance industry, and in many cases clear photos of signed documents are already acceptable as long as the information is visible and complete. Requiring customers to scan through a specific app just adds another unnecessary step.

I hope Sun Life Philippines can review and simplify their surrender process to make it more customer-friendly. Policyholders should not feel like it’s this difficult to access their own funds.

15 de março de 2026
Opinião espontânea
logótipo da Sun Life Philippines

Resposta da Sun Life Philippines

Thank you for sharing your feedback.

We sincerely apologize for the frustration caused by our surrender process. While these requirements are in place to protect our policyholders’ funds and ensure security, we understand that they can feel inconvenient. We hear your concerns regarding document formats and will share your experience with our team to help us improve.

We appreciate your patience and your professional perspective.

Classificada 2 em 5 estrelas

My advisor doesnt guide us well

My advisor doesnt guide us well, we dont even know our policy number

31 de dezembro de 2025
logótipo da Sun Life Philippines

Resposta da Sun Life Philippines

Hi! Thank you for raising your concern and we're sorry to hear about that. Please allow us to help you look into this matter. Our Client Care team will contact you through your registered email and mobile number. Thank you.

Classificada 4 em 5 estrelas

FA's were approachable and accomodating.

FA's were approachable and accomodating.

7 de fevereiro de 2026
logótipo da Sun Life Philippines

Resposta da Sun Life Philippines

Thank you for your feedback!

It’s great to hear you had a positive experience with our advisors. We appreciate your support and look forward to serving you again!

Classificada 5 em 5 estrelas

To secure my family’s financial…

To secure my family’s financial protection I am so delighted and
would like to express my sincere appreciation to Ms Marissa Billones of ROWAN branch for her assistance and patience throughout the policy reinstatement process. Thank you for your guidance and constant up date of the approval after the extended review period. I truly appreciate your effort and guidance throughout the process, your support is greatly appreciated. Ms Issa Ibale Billones you deserved a ⭐️⭐️⭐️⭐️⭐️ratings!!!

Kind regards,
Nancy

7 de fevereiro de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

I am happy that I am now insured with…

I am happy that I am now insured with the number 1 insurer in the country, Sun Life Philippines. Hoping for more insurance in the coming years.
For my advisor, I hope she will continue to assist more clients like me. Happy that she is my advisor.

8 de janeiro de 2026
Opinião espontânea
Classificada 4 em 5 estrelas

All good.Thank you!

9 de fevereiro de 2026
logótipo da Sun Life Philippines

Resposta da Sun Life Philippines

Thank you for the 4-star rating. We appreciate your support and are happy to have you with us!

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