Sunlightair Opiniões 87

Horrible airline, horrible customer service.

Flight was due 11:10, day prior changed to 14:20, then you arrive at the airport size of a kiosk and another delay "maybe at 15:00" and the reason "late plane".

Do not use if you don't like chaos and extreme disorganization. Now lost a whole day of holiday due to them being utterly chaotic and useless when it comes to having things done in times they advertise. Not to mention one way flight Coron to Boracay with luggage was 140euros, so not only super expensive but also utterly useless.

P.s. customer services lie to you too. I had 2 emails confirm as I have connection of 30min in Clark I will not need to deplane, now at check in story changes and I will have to change planes. My God how stressful and time consuming this shitty "boutique" airline is.

Pire compagnie d’avion, le vol est annulé à cause de pluie (2R 857), toutes les autres compagnies parte sauf celle-ci, même pas d’appel faut se lever et demander des informations, au comptoir on nous propose un remboursement sous 60-90 jours, ou un autre avion le lendemain mais l’hôtesse nous déconseille car la météo demain est pareil, aucune autre solution, pas de dédommagement, pas d’aide, pas de compensation de logement. RIEN RIEN RIEN, et pour eux tout est normal

Amazing Airlines ⭐⭐⭐ Very accommodating, helpful, and friendly flight attendants/Cabin Crew. They are very friendly with children as well. To be honest, I believe they are better than Philippine Airlines, Cebu Pacific, and Air Asia. Flight was ontime and arrived earlier than expected. Leg room is very spacious as well. 10/10 Good Job Sunlight Air, and hoping you expand your airlines all over the country and hopefully international as well. Thank you very much for the wonderful experience 💛

I will never fly with Sunlight Air ever.

We booked with Sunlight Air last July 2025 because of their seat sale. Instead of going with Cebu Pacific or Philippine Airlines, we decided to try them since they’re a boutique airline.

Originally, our trip was from September 20–22, 2025 for my 30th birthday. But around the 2nd week of September, I found out our flight was cancelled without any SMS or email notification. I only discovered it by manually checking their app. When I called their CSR, they said the aircraft wasn’t available. We had no choice but to rebook to September 27–29, 2025. It was already inconvenient, but we tried to understand.

Now here in Siargao, the same thing happened again. When we checked in online, we were shocked to see that our return flight was moved to October 1, 2025—again without any notice by SMS or email. We called CSR, and they simply said it was due to “changes” and only offered:

A refund (which takes 60–90 days)

Travel credits

Another rebooking

We explained that we couldn’t accept those because we need to be back at work by September 29. But they still refused to assist us in booking another airline or provide alternatives.

This is beyond frustrating and very unprofessional. Two cancellations, no proper notifications, no real solutions.

This will be the last time we ever fly with Sunlight Air.

That said, despite the airline disaster, Siargao is still Siargao and we made the most out of our vacation.

#SunlightAir

If I could give zero I would rate 0 stars! This airline is a trash, they cancelled my flight so I opted for a full refund and said it takes up to 90 days but it has been over 90 days and I still haven’t gotten it yet! AVOID THIS AIRLINE AT ALL COST IF YOU DON’T WANT A HEADACHE!

Cancelled flights and now they’re saying it will take up to 3 months for a refund. Disgusting

SCAM!!!
Sunlight Air is the worst company i have ever had the (dis)pleasure of giving my custom. They cancelled my flight a day before, offered a refund and have yet to pay it (over four months later). They do not answer emails, calls, or online messages. Do not book with this company.

First and last time with Sunlight Air! The flight was canceled, which we found out an hour in advance. They shift any form of communication to Trip.com. Sunlight Air takes no responsibility for anything. It has cost us about 200,- / 250,- per person in expenses. Compensation was a bottle of water and dirty banana chips. If you choose Sunlight Air, you're asking for trouble.

I booked a duplicate flight on Sunlight and realized my mistake 1 hour after booking. When I contacted them via email, they confirmed that I would be able to get a refund. After 1 month, nothing. After contacting them again, they said to wait 60-90 business days. DON'T DO THIS. After this time, the period to dispute a transaction with my credit card has passed and I'm solely reliant on Sunlight to issue the refund as promised. I would just issue a chargeback once you have email confirmation of the refund provided.

ticket purchase on line, flight cancelled, no refund

I strongly advise everyone not to book with this airline. My flight was canceled without giving any reason. I only found out about it while I was waiting at the airport. I was stuck in Coron for six days and then put on a plane whose departure was unclear. In retrospect, I realized I could have been put on a plane much sooner. I received no compensation.

This is the least trustworthy airlines or company that i have ever done business with. They cancelled my flight 2 days before the flight, so I had to buy a new ticket on another airline, of course at a much higher rate. They delayed and delayed and delayed about a refund. Promised they would, but never did. I have many emails with them and they just continued to lie. STAY AWAY FROM THIS TERRIBLE, DISHONEST COMPANY.

Flight cancelled, no assistance at all.
The company approved my refund request on March 18, 2025. I have been told the process takes 60/90 days. I am still waiting the reimbursement. I strongly recommend to avoid Sunlight Air.

The First flight we went on was good nothing bad happend until when we need to go back to our home they sent a Gmail but we didn’t have The signal in the house of my grandmother so we received the message that they already changed the flight to 9:10 am instead of 11:20 am so we waited in the airport but the speakers weren’t clear enough for us to hear so we didn’t know our flight was cancelled the next flight we are going to ride is 6:00pm then we have to go home to Cavite when we land to Clark so they didn’t even consider that I hope the next time I fly Sunlight air it is not like this

Extremely Disappointing Experience

Booking with Sunlight Air has been nothing but a headache. Our flight was suddenly cancelled, and we were given only two options: reroute (even though it involved a senior citizen—not sure, but they said there will be additional fees for rerouting) or request a refund, which they said would take 3–6 months—for a refund of just ₱1,000 and for a senior citizen, no less.

We opted for the refund, but even after 3 months, we followed up only to be told it's still "under review." There’s no clear communication, no empathy, and certainly no urgency.

This level of service is unacceptable. Think many times before booking with Sunlight Air—especially if you value your time, money, and peace of mind.

Travelling in the Philippines and didn’t bother to look at reviews for the airlines. Our first flight with Sunlight was delayed by 4 hours, second was delayed by one hour and our third flight was delayed again resulting in missing a connecting flight and having to pay double the original cost for another flight. Have had a few more flights with other airlines here and have had no issues. Save yourself the trouble and avoid this airline.

Our flight to Coron was cancelled after a full mess of a boarding process, we had already stepped on the plane and were then told the flight was cancelled altogether.

What’s worse? They promised a refund within 30 to 90 days, which is already a lot to ask from passengers who had their plans ruined. But it’s been over 3 months now, and I still haven’t received my refund.

No clear updates. Just generic replies saying it’s been "forwarded to accounts."

Please think twice before booking with Sunlight Air. You might end up with cancelled flights, wasted time, and money you’ll have to chase for months, with no guarantee you’ll even get it back.

Flight company is shocking they re arranged our flight time to 8 hours after the arranged time with the only compensation being a cheap meal from jollibese. This then followed by more delays from the gate being stuck in a boiling hot bus with no communication of what was occurring whilst maintenance appeared to be happening on the plane. Absolute shambles !!!

Horrible - plain thieving behaviour

First they made us throw away any liquids / sprays in the cabin luggage. Then they canceled the flight while on the runway, we had to get all out of the plane again. They said we would leave 30 mins later but then they canceled anyway.

In the subsequent chaos, we then registered for a refund but instead got a travel voucher a month later through e-mail. (useless to us as we are already back in Europe)

Then we followed-up to get the refund instead but they ignored all mails, phone calls, form submissions, and follow-ups.

For 5 days we have been trying to contact customer service online and through various means to find out how we should check in our luggage online to avoid all these fees. We have not received any response from them...
Terrible service, impossible to check in luggage during check-in, you arrive directly at the counter, surprise, all your luggage weighs more than 7kgs kilos. So you have to pay fees, you have to pay excess baggage for 3 bags for 40 kilos 3800 pesos. Run away. The worst company in the Philippines