Sunlightair Opiniões 87

This is not an airline; it’s a total disaster. They are disorganized, unprofessional, and uncooperative. It's hard to believe this airline is still in operation. There are frequent flight delays, outrageous charges for standard luggage weight, and they often leave luggage behind, promising to send it to your location within 24 hours. Unfortunately, these issues seem to be standard in their service. Just avoid at all cost and save yourself in headaches

THE WORST CUSTOMER SERVICE!

They delayed our flight 5 times in the course of 7 hours. Whilst we watched 3 maintenance teams “try” to fix the propeller/ engine.

No updates, no food, no water until passengers started to get very very frustrated.

Then cancelled our flight at 12noon after sitting at clark from 2 am with 3 kids and 2 grandparents.

Awful accomodation option “dormatory/ motel”

Been here 13.5hrs and they still have not rebooked any flights!

No management to be seen!

I had to find their staff office to see 10 people sitting there having a great time!

Never ever book with this airline!

I had a terrible experience with this airline on March 29th. My flight from Manila to Busuanga (scheduled for 14:40) was delayed with no information given at all—not even while standing right in front of the boarding desk. Passengers, including myself, were left confused, wondering what was going on. This was ongoing for 2 hours.

What made things worse was the complete lack of professionalism from the staff. Instead of assisting passengers or providing updates, they were busy on Facebook and Instagram, completely ignoring those of us waiting for answers. This is unacceptable behavior, especially in an industry where customer service is crucial.

A short 45-minute flight ended up being delayed for double that time or more, ruining plans and causing unnecessary frustration. The airline’s response to my complaint was dismissive, stating that compensation isn't guaranteed since I still took the flight. This completely ignores the fact that delays and poor service impact customer experience, trust, and loyalty.

I would not recommend this airline if you value clear communication, reliability, and good customer service. A delay can happen, but how an airline handles it makes all the difference—and in this case, they failed completely.

Flight Review: Manila to Coron (Busuanga)

⭐ Overall Rating: 4.5/5

We recently flew from Manila to Coron (Busuanga) on a propeller plane, and overall, it was a great experience with just a minor inconvenience at the start.

1. Check-in & Boarding – ⭐⭐⭐⭐⭐

The check-in process was quick and easy, with no long queues or complications. Boarding was well-organized, and we were taken to the aircraft by bus, as it was parked on the tarmac.

2. In-Flight Experience – ⭐⭐⭐⭐☆

The plane was clean and well-maintained, and the crew was very friendly and professional. Shortly before departure, we had to wait about 10 minutes inside the aircraft due to missing cargo documents. Unfortunately, during this time, the air conditioning was off, which was a bit uncomfortable. However, once that issue was resolved, everything went smoothly.

3. Punctuality – ⭐⭐⭐⭐⭐

Despite the short delay before takeoff, the flight departed and arrived on time, which is always a big plus.

4. Service & Amenities – ⭐⭐⭐⭐⭐

A great surprise: free water, coffee, or juice along with a small snack were offered onboard – a nice touch for a short domestic flight! The crew was attentive and welcoming, making the journey even more pleasant.

5. Value for Money – ⭐⭐⭐⭐⭐

Considering the smooth experience, punctuality, and onboard service, the flight offered excellent value for money.

Conclusion:

Other than the brief waiting time due to paperwork, the flight was fantastic. The friendly crew, complimentary refreshments, punctuality, and affordability make this a highly recommended option for traveling between Manila and Coron. Would definitely fly with them again!

➡ Overall Rating: 4.5/5 Stars

I was charged P3000 for 18kg because the baggage limit is 10kg. I was never charged at airswift and cebu pacific when I went to palawan. this greedy airline is not worth flying. pls do not book your flight to this airline. You will be broke.

Had a flight from Manila to Coron with them in early February.

They cancelled the flight and didn't tell anyone until customers arrived to the airport. They then told everyone they "should have received an email", but speaking to others on the flight - nobody did. It's fine to cancel flights, but to not find out until being at the airport isn't OK.

Their next available flight was 4 days later so I ended up just cancelling and booking a flight the next day with a different airline. They've told me a refund will take 180 days.

Last November 16 I purchased tickets for a November 17 Sunlight Air flight from Manila to Cebu, which was cancelled the same day as my purchase due to a typhoon. My refund request was promptly approved. On January 23 I inquired about the status of my refund and received a prompt reply stating that it was still in process. On February 24 (100 days after my purchase) I again inquired about the status of my refund and 2 days later was notified that it was successfully completed and to wait another 1-3 days for the necessary processing. Due to a stronger Philippine peso, I made $1.46 (about 4.3% annualized) from the transaction.

We were supposed to fly back to Manila from Coron yesterday Feb 16 but when we arrived in the airport they told us that our 12:25 flight was cancelled and was advised for next day flight at 5pm. They told us that they emailed us the night before but never received an email. Their flight schedule change every now and then which didnt give us any chance to ride in one of the scheduled flight as chance passenger because they will cater to late checkin. Everything in this airline is in gray area. Save yourself from hassle and inconvenience. This budget airline will just ruin all your schedules!

Zuerst wurde der Flug knapp 4 h nach vorne verlegt (auf 13 uhr) und als wir am Flughafen ankamen, hieß es, der Flug geht doch erst um 17 Uhr. Geflogen sind wir dann mit über 5h Verspätung um 18.15 Uhr. Nie wieder!!!!
Als "Verpflegung" wurden Wasser und Bananenchips angeboten.

Chaos pur!!!

We have flight in Coron last January we have a bad experience from our departure delayed and arrival also 2 times delayed, they dont eveb botherd nothing offered from sunlight air I will never booked to this airline company again ZERO STAR for them😡😡😡

We initially booked a flight to Ilo-Ilo months before our scheduled travel. However, they cancelled our flight exactly a month before our departure. We received an email at the same time we received a text message stating that the refund has been successful. We checked our bank, but no sign of refunded amount. We, then sent an email to check, but, oh boy, they informed us that it would take 30-90 days. ABSOLUTELY UNACCEPTABLE. This company is a pure scam and shouldn't have a place in the airline business. Up until now, we are still trying to call them regarding the refund they "PROMISED".

The worst! Flight was delayed and we missed

Horrible!

NEVER book on this airline!
They changed our flight so we instead asked for a refund. It has been 5 months and they have never refunded us.

Horrible customer service, rude flight attendants, and the airplane was unbearably hot the entire flight.

This is really inconvenient. I tried rebooking our flight using your website but there is no available date!
It cost me an additional 8,000 for replacing our cancelled flight!
I need a refund immediately! I don’t need to convert it to travel fund!
Why would you cancel our flight few hours before boarding?! The ticket prices are crazy high!
I already submitted the refund form but it says that I still need to wait 72 hours!

Shameful airline, hours of delay without any notification. The employee of this airline are just having a laugh with the security at Coron airport instead of informing their customers / passengers.

Once in the airplane it’s ridiculously, rather took a bike then get on this airplane ever again.

Most expensive ticket in 4 weeks Philippines, worst experience.

Könnte ich Minus Sterne geben, würde ich es tun. Das war mit Abstand die schlimmste Flugerfahrung ever. ich war ein Jahr Reisen und hatte nie sowas zuvor.
unser flug wäre eigentlich am 20.11 um 09:40 uhr in der früh gegangen. dieser wurde dann verschoben auf den 21.11 um 6:50 ihr morgens. In der Nacht vom 20.11 auf 21.11 wurde dann der flug erneut auf 09:40 uhr am 21.11 verschoben. Angekommen am Flughafen, wurde erst eine Stunde lang „rumgeschissen“ wegen unserer Surfbag, bis wir dann am Neben Schalter mitbekommen haben das unser Flug auf 15:00 uhr verschoben wurde, was uns an unserem Schalter nicht gesagt wurde. Naja was soll ich sagen, nun ist es 16:00 uhr und es ist kein Flugzeug in Sicht.
Keine Erstattung, keine Begründung, keine Entschuldigung.
Nie wieder!

We was scheduled to fly with this airline to catch a connecting flight, but when we arrived at the airport, were told my flight was delayed by 3 hours without any prior notice. This delay caused us to miss our next flight, and We were not the only one Despite there being another flight at a similar time, the airline offered no solutions. We had to pay for a last-minute flight way way way more expensive than our original ticket. The airline promised a refund within 3 months, but it's been 5 months with no refund or compensation. While the amount wasn’t large, the lack of responsibility and care is unacceptable. This experience shows the airline’s complete disregard for its passengers.