Stayed at villa sabela and it was perfect, lovely clean villa with everything we needed. Walking distance to bars and shops and short bus ride into playa Blanca, such a relaxing holiday in a lovely ar... Ver mais
Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
Leia as opiniões dos outros
Really good comms right from booking until arrival. Met at the villa and shown around . Unfortunately we had a problem with 2 leaky toilets and although we contacted the rep straight away we had no co... Ver mais
A empresa respondeu
Very well equipped villa with a beautiful warm private pool and modern kitchen. Air con throughout and plenty of outdoor space with a mix of tables, chairs and loungers plus cushioned sofas to relax o... Ver mais
A empresa respondeu
The villa was beautiful and absolutely ideal for our family holiday. Located with easy reach to the beach and marina and Aldi a short walk away. The pool was the highlight. Gorgeously warm for... Ver mais
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
Our dedicated team is committed to offering you a handpicked selection of exclusive holiday villas with private pools in Lanzarote. Our mission is simple yet profound: to ensure that your stay at one of our villas is nothing short of perfection. To achieve this, we go to great lengths to furnish you with a wealth of information about each of our properties. We believe that when our esteemed guests arrive at their chosen villa, they should feel an immediate connection, as if they have already embarked on a virtual journey through their vacation residence. To make this a reality, we proudly showcase 360º photos of our villas, providing a comprehensive and immersive view of every nook and cranny. With these meticulously captured images, you can be confident that no aspect of the villa remains hidden, ensuring complete transparency in your booking. Our commitment to exceptional service goes beyond the visuals. We understand that each guest is unique, with their own distinct preferences and requirements. With this in mind, our team is dedicated to delivering a truly personalised experience. We take great care in matching the right villa to the right customer, ensuring that your stay is tailored to your desires. Should you find yourself unable to discover the perfect villa among our portfolio, we invite you to reach out to us without hesitation. It is our pleasure to assist you in your quest to find the villa that perfectly aligns with your vision of a dream getaway. Our team is always ready to help you find the ideal villa at the most competitive price, because we believe that an unforgettable holiday experience need not come at an exorbitant cost. Simply get in touch with us, and we will present you with a curated selection of villa holidays in Lanzarote, designed to offer the utmost value for your money.
Informações de contacto
Calle El Cobre, 4, 35580, Playa Blanca, Espanha
- 0034928587821
- info@sunpool.es
- sunpool.co.uk
4,8
Excelente
167 opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Sunpool Villas à l'écoute de ces clients pour un très bon séjour
Sunpool Villas propose des villas de qualité. Tout le personnel est à votre écoute à chaque étape : réservation, préparation de votre arrivée, séjour sur place et enfin retour d'expérience. Cette dernière étape est traité avec attention avec l'envie de toujours faire mieux.
11 de maio de 2024
Resposta da Sunpool Villas
Nous vous remercions sincèrement pour vos commentaires élogieux concernant votre expérience avec Sunpool Villas. Il est réjouissant de lire que vous avez apprécié la qualité de nos villas ainsi que le service de notre personnel à chaque étape de votre séjour. Votre satisfaction est notre priorité, et vos retours positifs nous encouragent à continuer d'améliorer nos services.
Au plaisir de vous accueillir à nouveau très bientôt dans l'une de nos villas!
Encore un grand merci! Arantxa.
Au top sunpool...
Agence vraiment au top...très disponible et réactive si questions ou besoin de compléments. Processus de réservation simple et sécurisant.
La villa choisie était parfaite en tous points pour des vacances réussies !
Je ne peux que recommander !
24 de abril de 2024
Resposta da Sunpool Villas
Chere Isabelle,
Merci beaucoup pour ces compliments et pour avoir pris le temps de partager votre expérience avec Sunpool Villas. Nous sommes ravis que vous ayez apprécié notre disponibilité et notre réactivité, ainsi que la simplicité et la sécurité du processus de réservation.
Votre recommandation est pour nous le plus beau des encouragements.
Au plaisir de vous accueillir à nouveau très bientôt !
Cordialement,
Arantxa
Sunpool Villas
Great Villa Maley
Excellent villa, Extremely well positioned near to many restaraunts and bars plus a New Supermarket.
Sunpool were excellent to deal with, so good that I have re-booked for later in the year.Bus service is handy for trip to town(10 mins).
18 de abril de 2024
Resposta da Sunpool Villas
Dear Robin,
Thank you so much for your kind words and for taking the time to leave a review. We are delighted to hear that you found Villa Maley excellent and that you had a positive experience with our service. Your appreciation means a lot to us and motivates us to continue providing top-notch service to our guests.
Warm regards from Lanzarote.
The Sunpool Villas Team.
Great villa and always a quick response…
Great villa and always a quick response if a question needed answering
6 de abril de 2024
Resposta da Sunpool Villas
Dear Ambrose,
Thank you ever so much for your kind review of Sunpool Villas! We're delighted to hear that you enjoyed your stay in one of our villas and that our quick responses helped to enhance your experience. Ensuring prompt and helpful communication is a top priority for us, so we're pleased to hear that we could assist with any questions you had during your stay. We hope to have the pleasure of welcoming you back to one of our villas in the future for another great stay.
Thank you again for your feedback!
The Sunpool Villas Team.
Villa Lucia
I had never heard of Sunpool Villas until they came up on a search. The website was very comprehensive and easy to navigate. The booking process was smooth and easy; only a deposit to pay and the balance on arrival at the Villa. The Villa was fantastic! It was equipped with everything you could wish for, from soap in the dispensers and dishwasher tablets, coal for the BBQ, beach towels to sun beds, parasol, smart TV. It was spotlessly clean and comfortable. The Villa was located at the quiet end of Playa Blanca but only 2 minutes from the number 30 bus which ran along the whole resort every 30 minutes. We found plenty of delicious restaurants and enjoyed strolling along the promenade. All in all, we had a really great holiday at Villa Lucia. Highly recommend.
5 de abril de 2024
Resposta da Sunpool Villas
Dear Lorna,
Thank you ever so much for sharing your wonderful experience at Villa Lucia with Sunpool Villas! We're absolutely thrilled to hear that you discovered us through your search and that you found our website comprehensive and user-friendly. Making the booking process smooth and hassle-free is always our aim, so we're delighted to hear that you found it to be just that.
It's fantastic to know that Villa Lucia exceeded your expectations and was equipped with everything you needed for a comfortable stay. Cleanliness and comfort are top priorities for us, so we're thrilled that this was reflected in your experience. We're glad to hear that you found the villa's location convenient and enjoyed exploring the tranquil end of Playa Blanca, as well as discovering the delights of the resort's restaurants and promenade.
Your recommendation means the world to us, and we're delighted to have contributed to making your holiday truly great. It would be our pleasure to welcome you back to Villa Lucia or any of our other properties in the future. Thank you once again for your kind words!
The Sunpool Villas Team
First Class Villa and service from Sunpool
Everything went well with Sunpool, we had to modify our booking which was handled quickly and efficiently would certainly recommend this company
9 de abril de 2024
Resposta da Sunpool Villas
Dear Martin.
Thank you ever so much for your glowing review of Sunpool Villas! We're thrilled to hear that you found both our villa and service to be first-class. Flexibility is key in ensuring our guests have a smooth experience, so we're delighted that we could efficiently handle your booking modifications. Your recommendation means the world to us, and we truly appreciate your kind words. It was our pleasure to host you, and we hope to have the opportunity to welcome you back for another wonderful stay in the future!
The Sunpool Villas Team
I used Sunpool Villas after a VRBO…
I used Sunpool Villas after a VRBO villa owner cancelled my booking with 2 weeks to go. Sunpool responded straight away to my queries and had a range of fairly priced Villas. Our villa was great and a small issue was dealt with promptly. Would definitely use them again if we came back to Lanzarote which we may do as Playa Blanca, especially the marina and Papagayo beaches were lovely
4 de abril de 2024
Resposta da Sunpool Villas
Dear Sandra,
Thank you ever so much for choosing Sunpool Villas for your stay in Lanzarote, and for sharing your experience with us. We're truly delighted to hear that we could swiftly assist you after the unfortunate cancellation, and that our range of villas and prompt responses met your expectations. It's fantastic to know that you enjoyed your stay in our villa and that any issues were resolved promptly. We would be thrilled to welcome you back to Lanzarote in the future, and we'll be here to ensure your stay is just as enjoyable.
Thank you once again for your kind words, and we look forward to hosting you again in the future!
The Sunpool Villas Team
Great communications with sunpool
Great communications with sunpool. Good prices for villa rental. Properties are always well equipped and clean.
*** Update *** after writing this review for my stay in 2024 and attempting to re-book Villa Castillo for 2025 with yourselves, i am shocked to find out that the cost of renting Villa Castillo has gone up by 1200 euros per week. These are not sustainable prices, nor reflective of the percentage increase for villas elsewhere on the island so i have unfortunately had to book a villa elsewhere through booking.com. What a shame the owner of Villa Castillo has become so unreasonable in their prices. Whilst the villa is very large and spacious, and there have been an addition of some new furniture to the upstairs sitting room, the bedrooms remain very basic, with almost no furniture other than a bed in most rooms. I just don't see the extra 1200 per week in extra facilities / upgraded rooms / services etc. Very disappointed
10 de março de 2024
Resposta da Sunpool Villas
Dear Sharon,
Thank you very much for taking the time to share your feedback on your experience with Sunpool Villas. We're delighted to hear that you found our communications to be great and that you appreciated our competitive prices for villa rentals. Ensuring that our properties are well-equipped and impeccably clean is a top priority for us, so it's fantastic to know that this was reflected in your stay. Your kind words serve as great encouragement for our team. We look forward to welcoming you back for another memorable stay in the future!
The Sunpool Villas Team
***Response to the updated text***
Dear Sharon,
Thank you for your candid feedback. We understand your surprise and disappointment regarding the substantial price increase for Villa Castillo. Indeed, the owner has decided to raise the rates, which, although previously significantly below market price, might now appear above average. We appreciate that this adjustment may seem steep.
However, we would like to assure you that Sunpool continues to offer a wide range of villa options at competitive rates. Our portfolio includes many properties that provide excellent value, ensuring that we remain unmatched in terms of pricing for the quality offered.
While we regret that the changes at Villa Castillo did not meet your expectations, we are confident that we can help you find another villa that suits your needs and budget. Please feel free to reach out to our team, and we will be delighted to assist you in discovering the perfect property for your next stay.
Warm regards,
Arantxa Salegui
CEO of Sunpool Villas
Reliable Company
Good quality villas and quick response to any questions. Used Sunpool for last couple of visits and intend doing so again for next visit. Highly recommended
4 de fevereiro de 2024
Resposta da Sunpool Villas
Thank you Gerry for taking the time to share your experience with us! We're thrilled to hear that you found our villas to be of good quality and that you appreciated our quick response to any questions you had. Providing reliable service and maintaining high-quality accommodations are top priorities for us at Sunpool Villas.
We're delighted that you've chosen to stay with us for your last couple of visits, and we're honoured to have earned your trust and loyalty. It's always wonderful to welcome back returning guests like yourself.
We look forward to hosting you again on your next visit, and we'll do everything we can to ensure it's another enjoyable and memorable stay.
Thanks again for your kind recommendation!
The Sunpool Villas Team
One of the best Villa rental companies I have ever dealt with.
I have been dealing with Sunpool Villas for 4 years now and every single transaction and interaction is great.
They have top properties to make your holiday comfortable and enjoyable.
I would highly recommend Sunpool Villas to anyone.
20 de novembro de 2023
Resposta da Sunpool Villas
Dear John,
Thank you ever so much for your kind and generous review. We're absolutely delighted to hear that your experience with Sunpool Villas has consistently met your expectations over the past four years.
It warms our hearts to know that you've found our properties to be top-notch and that each interaction with our team has been a positive one. Ensuring your comfort and enjoyment during your holidays is always our top priority, and we're thrilled to have played a part in your memorable experiences.
Your recommendation means the world to us, and it serves as a testament to the hard work and dedication of our team. We genuinely appreciate your loyalty and trust in Sunpool Villas.
Should you ever require assistance with your future travel plans or have any further feedback to share, please do not hesitate to get in touch. We look forward to welcoming you back for many more wonderful vacations in the years to come.
The Sunpool Villas Team
Everything and more
An amazing villa with everything we needed pool towels being provided were a big bonus.
13 de outubro de 2023
Resposta da Sunpool Villas
Dear Lesley,
Thank you very much for your wonderful review. We're absolutely thrilled to hear that your stay at our villa exceeded your expectations and that you found it to be "everything and more."
If you ever plan to return to the area or have any future travel plans, please do not hesitate to get in touch. We would love the opportunity to welcome you back and provide another exceptional experience.
Warm regards,
The Sunpool Villas Team
Add Manage my Booking
I think your website should have a section ‘ Manage My Booking’ so that we can go to one place to get all the information about the accommodation booked. Otherwise you have to enter the search criteria to find the villa.
26 de setembro de 2023
Resposta da Sunpool Villas
Dear Ray,
Thank you for your suggestion regarding our website. We will certainly consider implementing a "Manage My Booking" section to facilitate the access to the villa details for our customers.
Thanks again and best regards,
Arantxa,
Sunpool Villas Lanzarote
FANTASTIC VILLA WoW WoW WoW...
Very apprehensive booking this villa wasn't to sure if it was a scam or not but booked it anyway, Can I just say I rarely leave reviews but I really need to let you know that casa canela villa was one of the best holiday experiences we've had and at a reasonable cost.
There were 5 couples in our party for my sons 21st Birthday and the villa accommodated us all with ease myself and wife slept out on the daybed every night which is very comfortable so not using the bunkbeds , the facilities are fantastic, pool great with a fantastic jacuzzi,tabletennis and pool table brilliant, there is so much I like to say about this villa which is all positive not one negative moan. If you book don't forget to turn on the pool lights they give a real party disco feel to the whole place.. Thank you Sunpool who were so kind to let us stay longer in day due to our transfer was at 2pm and also for the lovely welcome pack on our arrival ie cake , biscuits, wine, beers, and crisps ... thank you X definitely we will be booking again 😊
6 de setembro de 2023
Opinião espontânea
Resposta da Sunpool Villas
Dear Marc,
We're very happy to read your fantastic review!
We are delighted to know that you placed your trust in us, and that your experience has been so positive.
Our primary goal is to offer excellent value for money for our guests.
Thank you for choosing us, and we can't wait to have you back!
Best regards,
Arantxa
Sunpool Villas
Resposta da Sunpool Villas
Dear Anneke,
Thank you very much for taking the time to express your positive sentiments about Sunpool Villas. We greatly appreciate your kind words regarding our high service standards, favorable payment conditions, and prompt responsiveness.
Your feedback is truly encouraging and serves as a testament to the efforts we put into ensuring a satisfying experience for our valued guests.
Once again, thank you for your support and endorsement. We look forward to the opportunity of hosting you again in the future.
Greetings from Lanzarote
The Sunpool Villas Team
No issues with our booking
No issues with our booking and were very responsive to an email query out of office hours whilst we were in our villa. Would definitely recommend.
6 de agosto de 2023
Resposta da Sunpool Villas
Dear Simon,
Thank you ever so much for sharing your positive experience with us. We're absolutely delighted to hear that your booking process was seamless and that our team was able to assist you promptly, even beyond regular office hours during your stay at the villa.
Your recommendation of Sunpool Villas truly warms our hearts, and we're honoured to have earned your trust.
Once again, thank you for your kind words. We're looking forward to the possibility of hosting you again and ensuring your next stay is just as wonderful.
Warm regards,
The Sunpool Villas Team
The Villa
The Villa, the communication, the overall service were all excellent, will use again
25 de junho de 2023
Resposta da Sunpool Villas
Dear Steve,
Thank you for choosing to stay at Villa Erika. We are delighted to hear that you had a wonderful experience and found Villa Erika to be excellent. We are also pleased that the communication with Sunpool and the overall service met your expectations. We eagerly look forward to welcoming you back again next year.
Best wishes,
Arantxa
Resposta da Sunpool Villas
Dear Ian,
Thank you for choosing to stay at Villa Sabela. We are thrilled to hear that you had a fantastic experience and found the villa to be excellent and that the spotless cleanliness and the wonderful pool contributed to your enjoyment. We sincerely hope to have the opportunity to welcome you all back again in the near future.
Best wishes,
Arantxa
Resposta da Sunpool Villas
Dear Martin,
Thank you for this fantastic review. We sincerely appreciate the time you took to write it and we are thrilled to learn that you had a wonderful experience at Casa Canela. It brings us great joy to know that the villa lived up to your expectations and that the host went above and beyond to assist you.
Best wishes,
Arantxa
Fantastic villa, one of the best
Fantastic villa. Been to Lanzarote many times, but this is one of the best. Inside is spacious, we were a party of 7 and we still had loads of space. Outside is just amazing. Mini golf, pool, BBQ area, large sun area...everything plus more.
Nothing was ever a problem.
We would go back next week if we could. We had the best time.
24 de maio de 2023
Resposta da Sunpool Villas
Dear Susan,
Thank you for selecting Villa Maley as your accommodation choice. We are delighted to hear that you had a pleasant holiday and that the villa exceeded your expectations. We look forward to welcoming you back in the near future for another fantastic getaway.
Best wishes,
Arantxa.
Villa Lisi
What a truly magical experience - thoroughly enjoyed the whole package from start to finish.
We were greeted by Elisa on arrival, who may I say was a total pleasure to be dealing with.
The introduction to the villa was comprehensive and no stone was left unturned.
Everything in the villa was as described or better, the facilities were amazing, the pool spotlessly clean and inviting.
The position of the villa was extremely good, sun all day, including the sunsets and such a quiet location - so peaceful.
We were more than impressed and will definitely be back.
Well done to all of the team at Sunpool.
Special thanks to our wonderful host….
14 de maio de 2023
Opinião espontânea
Resposta da Sunpool Villas
Dear Robert,
We are delighted to learn that Villa Lisi has surpassed your expectations and that you thoroughly enjoyed the pool and the sunset. Thank you very much for your kind compliments. We have conveyed your words of appreciation to both the owner and the entire Sunpool team.
We hope to welcome you back in the near future for another wonderful time away from home.
Best wishes,
Arantxa
A Experiência Trustpilot
Qualquer pessoa pode escrever uma opinião na Trustpilot. As pessoas que escrevem opiniões têm direito a editá-las ou eliminá-las a qualquer momento. Estas opiniões serão exibidas enquanto uma conta estiver activa.
As empresas podem solicitar opiniões enviando convites automáticos. Classificadas como "Verificada", pois se tratam de experiências genuínas.
Saiba mais sobre outros tipos de opiniões.
Contamos com uma equipa especializada e tecnologia inteligente para proteger a nossa plataforma. Descubra como combatemos opiniões falsas.
Leia mais sobre como processamos as opiniões na Trustpilot.
Aqui estão 8 dicas para escrever óptimas avaliações.
A verificação pode ajudar a garantir que são pessoas reais a escrever as opiniões que lê no Trustpilot.
Oferecer incentivos em troca de opiniões ou solicitá-las selectivamente pode distorcer o TrustScore, o que vai contra as nossas directrizes.