This is my second time using Superman and a Van for a house move - they're reliable, on time, great communication, and they were careful with all my stuff. These guys are absolute machines, super help... Ver mais
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Leia as opiniões dos outros
1. Pricing structure. No need to write down every single item, load the van without worrying about hidden costs. 2. The 2 men who arrived with the van arrived early and set to work immediately and... Ver mais
Grizzly’s team were punctual, professional, friendly, and incredibly hard working. It wasn’t a problem to add a bit more furniture and boxes to our move, and they worked hard and fast to keep the move... Ver mais
Great service .. the team arrived early, both the men very extremely friendly and did the transfer safely and on time ... We were worried about the fragile items like TV, monitors glass shelves and to... Ver mais
Informações sobre a empresa
Informação fornecida por diversas fontes externas
Looking for a Man and Van service in London? Hire Super Man with a Van in Watford, Ealing, St. Albans, Killburn and Harrow. Get a free quote now!
Informações de contacto
Vicarage Road 43, WD18 0DE, Watford, Reino Unido
- supermanwithavan.com
4,8
Excelente
160 opiniões
Sem histórico recente de solicitação de opiniões
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Respondeu a 100% das suas opiniões negativas
Geralmente responde em 14 horas
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Awesome service + Very professional
Very professional, polite, helpfu, good value for
money…...AND PUNCTUAL!
We would definitely use Supaman
With a Van again!
15 de setembro de 2023
Opinião espontânea
Resposta da Super Man with a Van
Hi Kelvin, we couldn't be more thrilled to read your outstanding review! Thank you for highlighting many aspects of our service that made your experience memorable, from professionalism and punctuality to politeness and value for money. At Supaman With a Van, these are the pillars that we aim to build every customer interaction upon. Your feedback is invaluable to us, and knowing that we ticked all the right boxes on your list gives us a deep sense of fulfilment. We are especially pleased to hear that you found our service to be of good value for the money, as we strive to strike the perfect balance between high-quality service and affordability. Thank you once again for choosing us for your moving needs and for taking the time to share your positive experience. We look forward to serving you again and making your next move another effortless journey!
I have now used Superman With A Van…
I have now used Superman With A Van three times. Each time they helped me to have a smooth experience and went out of their way to be helpful.
Extra thanks to John who made sure that everything was okay.
6 de setembro de 2023
Opinião espontânea
Resposta da Super Man with a Van
Hi Rebecca, we're honoured that you've chosen Superman With A Van for your moving needs on multiple occasions. Your continued trust in us is the highest accolade we could hope for, and we couldn't be happier to read your glowing review. Consistency is critical to delivering exceptional service, and it brings us immense joy to know that we've been able to offer you a smooth experience each time. Hearing that our team, and John in particular, went out of their way to be helpful warms our hearts. John will be thrilled to know that his efforts had such a positive impact on your experience. Thank you once again for taking the time to share your feedback and for your continued support. We can't wait to make your next move another seamless experience!
Good service, start to finish
Easy to book. Joy on the phone was very helpful and answered all my questions. Communication with the 2 men on the day was good. They worked quickly and were experienced which took a lot of stress out of the day.
8 de setembro de 2023
Opinião espontânea
Resposta da Super Man with a Van
Hi Shaun, we are absolutely delighted to read your glowing review about your recent experience with our man and van house removal services! It's heartening to know that from the booking process to the actual move, we were able to meet your expectations and alleviate some of the stresses often associated with moving. We're thrilled to hear that Joy was able to assist you effectively over the phone. Our team members are trained to provide not just professional but also compassionate customer service, and Joy will undoubtedly be thrilled to know her efforts didn't go unnoticed. Thank you for taking the time to share your experience, and we look forward to having the opportunity to assist you again in the future.
Scam - never use this service
I never leave reviews but I don’t want anyone to have the same experience as me. I would give no stars if I could!
They only seem to have one member of staff - Joy - she is not qualified. I’ve had awful experiences. She just repeats herself and doesn’t make any sense.
We used this company to help with a move and they DESTROYED our furniture. chips, marks, scrapes. They also created dents in our walls by carrying furniture upstairs carelessly.
They said they would contact their insurance company for a payout but they are liars and want receipts for items that I purchased over 5 years ago.
20 de julho de 2023
Opinião espontânea
Resposta da Super Man with a Van
Hi Dylan, unfortunately your unsatisfactory experience is not a real picture of our moving services. Our goal is always to provide exceptional service. To confirm that all our 20 member of staff are trained to handle customer interactions to the best of her ability. I believe there is a misunderstanding or you are mistaken us with another company. We aim to handle each move with utmost care, and clearly. We always follow our standard procedure, which does require proof of purchase or receipts for insurance claims, as is standard practice in our industry. In the absence of these receipts, as a guesture of we goodwill we still make payments to clients if they feel they need help. We understand that this has not fully met your expectations. Our intention in requesting receipts is not to avoid responsibility but to abide by the insurance protocols that protect both our clients and our business. Your feedback is essential for us to improve our services. Rest assured, we are reviewing our processes to prevent similar issues in the future. If you'd like to discuss this matter further, please don't hesitate to contact us directly.
On time and professional
On time, friendly and professional with no hidden costs. I will use their services again.
21 de agosto de 2023
Opinião espontânea
Resposta da Super Man with a Van
Hi Roop, we're thrilled to hear about your positive experience with our man and van house removal services! Your kind words about our punctuality, friendliness, and professionalism genuinely mean the world to us. Knowing you would use our services again is the highest compliment we could receive. We can't wait to assist you with your next move or any other services you may need. Thank you for entrusting us with this significant task and for taking the time to share your experience. I wish you all the best in your new home!
Fantastic service
Fantastic service, good price, and great and timely communication. I had booked a van with another provider which cancelled last minute. Superman with a Van saved the day. Super nice and very helpful driver too.
10 de setembro de 2023
Opinião espontânea
Resposta da Super Man with a Van
Hi Andrei, thank you so much for sharing your positive experience with us! We pride ourselves on delivering exceptional service and timely communication to our valued customers. We're glad we could be your superhero during a stressful time and step in when you needed us most. Our drivers always strive to be both professional and courteous, and we're happy to hear you had a great experience with our team. Remember, whenever you're in need, Superman with a Van will always be there to save the day. We look forward to assisting you again in the future. Safe travels and best wishes for your new home!
Quick & Efficient
The Driver called me as soon as I booked & confirm the time.
He was really enthusiastic and willing to Help. The loading was smooth. On the Van, every single furniture was properly attached and secured.
Regarding Offloading, Marcus was professional and very organized, he easily gathered boxes and suitcases, straight to the lift then into my flat.
The experience was amazing, We barely started then it was done.
I really appreciated the service, not to mention Marcus’s smile even working on Sunday.
I will definitely reuse your service & recommend my friends & relatives if needed.
10 de setembro de 2023
Opinião espontânea
Resposta da Super Man with a Van
Hi Rachid, thank you immensely for taking the time to share such a detailed and heartwarming review! We're thrilled to hear about your positive experience with our service, especially with Marcus. Our team always strives to provide not only efficient but also enthusiastic and meticulous service. Knowing that every detail, from the initial call to the careful offloading, met your expectations truly brightens our day. Marcus exemplifies the dedication and passion we hope to bring to every job, and it's wonderful to hear that his smile and professionalism stood out even on a Sunday. Your recommendation means the world to us, and we look forward to the opportunity to serve you, your friends, and your relatives again in the future.
Reasonable price, on time and helpful.
Reasonable price, on time and helpful. Job got done quickly and within booked time. Driver was helpful and had waited for me to confirm stuffs were all loaded and unloaded.
2 de agosto de 2023
Opinião espontânea
Resposta da Super Man with a Van
Hi Ed, thank you for sharing your positive experience with us! We're delighted to hear that our team met your expectations in terms of punctuality, efficiency, and helpfulness. Our aim is to provide top-tier service without compromising on affordability. It's great to know that our driver ensured everything went smoothly for you from loading to unloading. Should you require our services in the future, we're here and ready to help. Safe travels and best wishes in your new space! 🚚📦🌟
By far the best experience I had
By far the best experience I had. Very polite.
20 de agosto de 2023
Opinião espontânea
Resposta da Super Man with a Van
Hi Eduarda, thank you for taking the time to leave us a review! We're elated to hear that you had such a positive experience with our team. Politeness and professionalism are values we hold dear, and it's great to know we lived up to those standards for you. Whenever you need us again, we'll be ready to serve. All the best in your new home!
AVOID!!!
Terrible. Arrived 40 minutes late. Didn’t do the job, brought inadequate tools. Lied about information they gave me over the phone. Refused to refund deposit.
Left a review on Google and they rung to say they’d pay me back if I removed the review. Corrupt.
8 de setembro de 2023
Opinião espontânea
Resposta da Super Man with a Van
Dear Joyce,
Unfortunately your experience is not a true reflection of the level of service we provide to our clients. We strive to provide excellent customer service.
We'd like to clarify a few points for the sake of both transparency and improvement:
Correct Tools: When you initially booked the service, we informed you that the shed you have cannot be easily dismantled without causing damage, as it is a glued version. We brought tools suitable for the services we agreed upon.
Deposit: Our policy clearly states the conditions under which a deposit can be refunded. However, we value your business, and as a gesture of goodwill, we are willing to refund your deposit.
Your feedback is extremely valuable to us, and we will take it as an opportunity to improve our services, HOWEVER what you are stating is not true.
If you'd like to discuss this matter further, please feel free to contact us directly.
As discussed and explained by the driver and by ourselvev: You booked a van to dismantle a shed and we consulted you at the location and informed you that if we transported it as you requested it would be broken, but you refused to allow us to do so and you asked us for a refund.
We have spent time and money to go to your location, however, you refuse to allow us to dismantle it.
We informed you at the time you booked with us that the item can be dismantled and said that it will be broken but you said that you don't want that.
There are no other solutions to be able to move the item unfortunately it's beyond our control.
At the location unfortunately you refused our advice to TRANSPORT YOUR ITEM SAFELY AND SECURELY and didn't want our help and requested us we somehow dismantle an item and put it back together like it was when we informed you that there was no choice to do when you booked it.
We have all the tools, we have the man and a van able to do so with the item that can be dismantled but the item that was there would have been broken and we informed you we would break the item you didn't want that and there is no other way to do it.
We have followed all your instructions and we are a professional company we do dismantling every day we do a hundred moves and looking FORWARD TO HELP YOU FURTHER.
I could give them six stars!
Very professional team. They packed all my stuff and put it in storage quickly and efficiently. Tetris masters :) It was a stressless moving!
And to the crew: Guys, I hope you have a great holiday in your home country! You deserve a good break! :)
18 de julho de 2023
Opinião espontânea
Resposta da Super Man with a Van
Hi Barbara, thank you for your wonderful feedback! We're thrilled to hear that you were pleased with the professionalism and efficiency of our team. We take pride in our "Tetris skills" and always aim to make the moving process as stress-free as possible for our valued customers.
Your warm wishes to our crew are much appreciated. We always pass on such sentiments to our team members, and it genuinely uplifts their spirits. We look forward to assisting you again in the future, and we hope you're settling into your new place well!
Super service from super man with a van
This was an emergency booking for us as the other removal company just ghosted us. They confirmed availability of their team within 2 hours with a big van and 2 porters. The team who did the actual move were very friendly and very efficient! I can go as far to say that it was the smoothest move all these years in London. The team worked hard and never felt that they were postponing to extract more money as other removal companies. Thanks team!
1 de julho de 2023
Opinião espontânea
Excellent service!
Excellent service! Called the company to help move a very heavy dining table over a 1st floor balcony. Very quick whatsapp communication and text. Team came within 1hr and quickly as well as efficiently completed the job. Team also went further and assembled the legs
19 de junho de 2023
Opinião espontânea
Resposta da Super Man with a Van
Hi Sai, thank you for sharing your experience! We're delighted to hear that you were satisfied with our prompt response and efficient service. Moving heavy items like dining tables, especially over balconies, requires special care and skill, and our team is trained for such challenges. We're glad we could go the extra mile and assist with assembling the table legs for you. Your feedback serves as an inspiration for us to continue providing top-notch service. We're here whenever you need us in the future!
EFFICIENT
EFFICIENT, AFFORDABLE, PROFESSIONAL. We had a very good experience with this company. Our driver(Aras) arrived on time he is very professional and VERY careful in carrying our things to avoid damage, he also have equipments like trolly, blanket and boxes to protect and carry our furnitures. We manage move our things in just one trip because they have a massive truck to accomodate all our 2 bedroom contents. Another thing is would like to thank is Ms. Joy who help us over the phone to book the appointment, she is polite and very professional in taking care of our concerns. No wonder someone reffered this company to us when we are looking for movers because they are the perfect and cheapest professional that you can get here in the UK. Again thank you so much and will definitely contact you again in the future. 💯💯💯
19 de abril de 2023
Opinião espontânea
Resposta da Super Man with a Van
Hi John, thank you for your feedback truly warms our hearts. We genuinely appreciate you taking the time to highlight the professionalism and care that both Aras and Ms. Joy demonstrated during your move. Our team works diligently to ensure all our clients' belongings are handled with utmost care, and it's fantastic to hear we lived up to those expectations. Thank you for acknowledging our efforts to provide efficient and affordable services. Referrals are the highest compliment we can receive, and we're thrilled to know that our reputation precedes us. It was our pleasure to assist you, and we look forward to helping you again in the future. Stay safe and best wishes in your new home!
We have moved house with Superman with…
We have moved house with Superman with a van and they were very professional, could not rate the team highly enough, the service was great from the beginning until the final removal day, they were helpful, efficient, arrived promptly and would highly recommend them to anyone.
5 de novembro de 2022
Opinião espontânea
Resposta da Super Man with a Van
Hi, Lucinda thank you so much for sharing your positive experience with our "Superman with a van" team! It's truly rewarding to hear how pleased you were with our professionalism and efficiency throughout the entire moving process. We take pride in our commitment to ensuring every move is smooth and hassle-free from start to finish. Your recommendation means the world to us, and we're honored to have been part of your moving journey. Should you or anyone you know need our services in the future, please know we're always here to help.
The superman team was available at such…
The superman team was available at such a short notice, they managed to put together a team of 3 men and 2 big Luton Vans.
The men were very careful with our furniture to avoid any damage and moved all boxes and heavy American Fridge freezer, they were able to disconnect and connect our washing machine at the new house.
They are more than superman also handymen, highly recommended.
24 de outubro de 2022
Opinião espontânea
Resposta da Super Man with a Van
Hi Mahendra, we are glad to hear that the quality of our service matched your expectations, we are looking forward to helping you move next time.
Worst moving experience I have ever…
Worst moving experience I have ever had: First they passed the job to another company, then
1/called the night before to increase the agreed price
2/came 2 hours late, actually only 1 person came second guy came a further 30 minutes later
3/took them 3 hours to take boxes from a 1 bedroom flat to the van, 5 hours 40 minutes overall
4/ charged us for 6 hours saying that anything over 5 hours 30 minutes was 6 hours
5/ had to ask them to assemble the bed, they said first that they didn’t have tools to assemble even though I made sure to request assembling when booking
6/ wouldn’t leave house before making payment immediately and that it reaches their account.
9 de outubro de 2022
Opinião espontânea
Resposta da Super Man with a Van
Hi Yigit, unfortunately we don't have any bookings under this name, however we would love to help you move, we offer a great service and insurance included, looking forward to helping you move
We have moved a 5 bedroom house with…
We have moved a 5 bedroom house with the team,their consistency and hard work to move so many boxes was impressive, they have filled up a lorry full of items, dismantle and reassemble the furniture, then going up and down the staircase with all the furniture, we had a team of 5 men and managed to finish moving on time to the new house, what a great team
18 de outubro de 2022
Opinião espontânea
Resposta da Super Man with a Van
Hi Helen, we are glad to hear that the quality of our service matched your expectations, we are looking forward to helping you move next time.
I won't use them again
The move was more or less smooth (although they charge you for 3h even though they did 2.15h) but people are not professional, rude and even scary. There was an issue with the payment where I've shown proof of payment and they literally harassed me (calling me 5 times on a Sunday) addressing the issue with a non professional tone forcing me to call my bank 6 times. Of course they needed to be paid but it doesn't justify being agressive. I got scared at some point. Oh they might also say I did not book with them, mainly bc they work as a marketplace and put you in touch with other suppliers.
15 de outubro de 2022
Opinião espontânea
Resposta da Super Man with a Van
Hi Farah, unfortunately we have not called you at all and you are mistaken us with another company, we offer a high quality of service and provide insurance with all our moves,looking forward to helping you move.
We been extremely happy to have the…
We been extremely happy to have the superman team giving us a hand, they really helped a lot,hard working company, our move went smooth and they were punctual and friendly, I would certainly recommend them to anyone requiring moving.
22 de setembro de 2022
Opinião espontânea
Resposta da Super Man with a Van
Hi Rosa, we are glad to hear that the quality of our service matched your expectations, we are looking forward to helping you move next time.
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