SurePayroll Opiniões 1814

1) The interface and usage are better for accountants than normal people.
2) They kept charging me a monthly fee, month after month, after I cancelled it. I cancelled in May. They charged me in June. I called them and they said, "Oh yes, I can see that this is cancelled. This won't happen again". They charged me again in July. called them and they said, "Oh yes, I can see that this is cancelled. This won't happen again". They charged me again in August. I called them and they said, "Oh yes, I can see that this is cancelled. This won't happen again". They charged me again in September. I am now on hold on the phone as they assure me, "We will look into this and take care of this."

Onboarding was very difficult. Adding employees is a manual process, which requires the employer to enter all of the employees information, tax status, and direct deposit information. When the 2nd payroll was processed, manual time entered by the employer was not picked up in the import process. Payroll was processed without these hours. There is no review for employees set up to review the final time before processing. Payroll and Time Input by employees are separate modules and are not integrated. The whole thing is a bit of a mess.

Easy to use and quick customer service help.

Purchase product 30 days ago. Great Software Application to handle all my needs.

Very pleased with the services. Getting started was made much easier with SurePayroll’s help. A special thank you to Brianna Burke for her timely assistance.

I am using SurePayroll as my payroll partner only for its price as a Solo Employee Business. However, there are a lot of issues/bugs with your software that I will not feel confident when I grow and have more employees. In this case, I would switch to other payroll and ignore your prices as I would want piece of mind. Following are issues I have encountered so far:

1. No place to see my offer details.
2. New Hire Reporting only runs after 1st payroll. I do monthly payroll and hence I will fall out of compliance with State of California - so I basically had to do myself.
3. No place to see invoice of my subscription charges. Support says it will show after 1st payroll, which is weird.
4. Subscription charges are being taken from same bank account. I want to pay that with my business card/another bank account.
5. I see WY state in my account even though I do not file with the state. No way to remove it and support says its disabled.

Onboarding was easy and the representative made it efficient and a pleasant experience.

SurePayroll allows us to process our payroll seamlessly. They have great customer service, especially Dan, who has been extremely helpful during our transition.

Glad we made the switch!

SurePayroll has made the hiring of my first employee very easy. There isn’t a single detail that they don’t take care of for me. The cost of this service is remarkably low, certainly when I compare it to what my CPA wanted to charge I am very excited to recommend SurePayroll.

Im not fully clear anout what else needs to be completed

SurePayroll is a wonderful tool for our business. The ease of use makes SurePayroll stand out.

Knowledgeable and professional.

Great customer service and very patient as I asked much questions

Very easy to use. Payroll takes a few minutes twice a month

Excellent customer service with startup. User friendly program.

My rep Alexandria was very responsive at first but once I sent her an email to cancel she stop responding. I emailed her 3x still no response. I will never use this service in the future.

I had no idea how to run payroll. I originally enrolled in QuickBooks and never got it properly set up. I’m still getting automated errors from their engineering team that they’re still working on it. I canceled it and went running to Sure Payroll. My support specialist walked me through it. I’ve now processed two months of payroll without stress, hours on the phone or errors.

Don't use them if you want to trust them to file your taxes. They messed up my state taxes terribly. I used another service and had zero issues. They were no help when I called customer services. I had to go in and do it myself.