Swaledale Butchers Opiniões 

244
•
TrustScore: 4.5 em 5

4,6

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Classificada 4 em 5 estrelas

They supply high quality meat either just on its own or made into ready to cook products (like sausages or souvlaki). They offer a wide range of meat produce sourced from local farms and processed by... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

First class meat that arrives fresh . This is so important as it means you can freeze what you don’t want to eat straight away. Many other suppliers supply pre frozen meat which , whilst being good ,... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

I am more than happy with my 1st order & it wont be my last..! From ordering to delivery, opening the box the contents were well packed with frozen bags inside. The meat is exceptional, thankyou.

A empresa respondeu

Classificada 5 em 5 estrelas

I don't eat a lot of meat - and even less after some bad experiences in restaurants and from shops. Years ago, I used to enjoy mutton chops at a local cafe but it closed down when the owners retir... Ver mais

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Informações sobre a empresa

  1. Talho

Escrito pela empresa

Whole-carcass artisan butchers supplying the finest meat from the heart of the Yorkshire Dales to top restaurants in London, Leeds, and Manchester. Always Fresh, Never Frozen® - proudly recognised as one of the best online butchers in the UK.


Informações de contacto

4,6

Excelente

TrustScore: 4.5 em 5

244 opiniões

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4,6

Todas as opiniões

(244)

101 opiniões nos últimos 12 meses

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Classificada 4 em 5 estrelas

Great produce, poor delivery service

The produce is great, the boxes are always damaged due to dpd drivers throwing boxes. Dpd says its not up to them to sort out their drivers. Even sent film footage of drivers damaging boxes. Would love it if another delivery service was available

28 de julho de 2026
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Resposta da Swaledale Butchers

Thank you for the feedback. We’re very pleased to hear you enjoy the produce, but sorry the condition of the boxes has let the delivery experience down.

We raise every reported instance of damage with DPD and continue to press them on the way our parcels are handled, including where customers have provided photographs or video footage. The packaging is designed to protect the contents in transit, but the outer box should still arrive in a reasonable condition.

At present, DPD remains the most suitable nationwide service for our chilled deliveries, although we keep this under regular review.

Classificada 5 em 5 estrelas

Quality meat products as always

Quality meat products as always. Previous deliveries hit and miss in Cheltenham, this one was reasonable but not to the door. Thanks to the business manager for getting involved.

27 de julho de 2026
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Resposta da Swaledale Butchers

Thank you for the review. We’re pleased to hear the meat was up to its usual standard.

We’re continuing to raise delivery issues in the Cheltenham area with DPD, including instances where parcels are not taken to the door as instructed. I’m glad we were able to get involved and help on this occasion.

At present, DPD remains the most suitable nationwide service for our chilled deliveries, although we keep this under regular review.

Classificada 5 em 5 estrelas

Great quality beef

Great quality beef, not uber pricey and quick,
reliable delivery. I appreciate the different cuts offered like Korean beef and sausage collaborations with restaurants. It adds some interesting variety to the standard meat order.

27 de julho de 2026
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Resposta da Swaledale Butchers

Thanks so much for taking the time to share your thoughts, Natalie! We’re delighted to hear your feedback.

Classificada 1 em 5 estrelas

Review.io blocked poor review

Bought the minimum £80 order. Included 2 packs Texan-Style hot link sausages as reviews on website (Reviews.io) raved about them. The raw sausages looked very different from the website picture. Followed the smoking instructions very carefully but the sausages looked hardly cooked. Fried them to get some colour. Hot they tasted unpleasant, cold they were disgusting, overprocessed and not coarse as promised on the website. Will be throwing away the other pack. What a waste.
Also tried their belly pork that took 8 hours to smoke to a point where we could just about chew the meat. Any other belly pork would be pulled pork by this stage, not Swaledale which was so tough it probably would never have reached the pull.
The sting in the tail? Left a 1 star review on Reviews.io and they never sent a verification email. Repeated that a day later, no verification and no posted review. Wonder if Swaledale Butchers know Review.io block reviews?

24 de julho de 2026
Opinião espontânea
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Resposta da Swaledale Butchers

We’re sorry that neither the sausages nor the pork belly met your expectations.

The Texan-Style Hot Links are smoked sausages with a different texture and appearance from a conventional coarse British sausage, but they should still have been enjoyable. We would like to check the batch supplied and understand more about how they cooked.

Pork belly also behaves differently from pork shoulder and will not necessarily reach a pulled texture. Although it benefits from slow cooking, it is possible to take it too far, particularly over an eight-hour cook, at which point the meat can become dry and tough rather than increasingly tender.

We are also concerned by your experience when attempting to submit a review through Reviews.io. We do not block genuine negative reviews and would like to investigate why you did not receive the verification emails.

Please contact us at hello@swaledale.co.uk with your order number and the email address used for the review submission so we can investigate both the products and the review issue properly.

Classificada 4 em 5 estrelas

I have had many good experiences with…

I have had many good experiences with Swaledale, the meat is good and delivery on time and whenever I have had to communicate with them their responses have been quick and to the point. I recently ordered a Cote de Boeuf and though it cooked well and was tender I thought the flavour was not as good as others I have had

24 de junho de 2026
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Resposta da Swaledale Butchers

Thank you for your review and for your continued support.

We’re really pleased to hear you’ve had many good experiences with us and that delivery and communication have both been consistently good. We appreciate the feedback on the côte de boeuf as well.

Classificada 5 em 5 estrelas

I use Swaledale Butchers whenever I…

I use Swaledale Butchers whenever I can.
Their customer service is second to none. Thank you Dawn.
The meat is of course excellent quality too and delivery service and packaging excellent.

25 de junho de 2026
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Resposta da Swaledale Butchers

Thanks so much for taking the time to share your thoughts, Joanne! We’re delighted to hear your feedback.

Classificada 5 em 5 estrelas

All on time and meat looks great sorry…

All on time and meat looks great sorry to say much better value than our local butcher which is now why I order on line

24 de junho de 2026
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Resposta da Swaledale Butchers

Thanks so much for taking the time to share your thoughts, Susan! We’re delighted to hear your feedback.

Classificada 5 em 5 estrelas

Recommend

Fresh, good quality & provenance

24 de junho de 2026
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Resposta da Swaledale Butchers

Thanks so much for taking the time to share your thoughts, Nick! We’re delighted to hear your feedback.

Classificada 5 em 5 estrelas

Super Meats

Great selection of meats ordered . All promptly delivered

24 de junho de 2026
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Resposta da Swaledale Butchers

Thanks so much for taking the time to share your thoughts, Mike! We’re delighted to hear your feedback.

Classificada 4 em 5 estrelas

Very good overall

Excellent sausages, clearly expertly prepared - no mealiness, good fat content, good seasoning not overpowering (all of which is not common in UK). Excellent cuts of beef (bavette and onglet). Pork chops however had quite strong boar taint, making them hard to eat.

19 de junho de 2026
Opinião espontânea
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Resposta da Swaledale Butchers

Thank you for the thoughtful review, Jean-Martin. We’re really pleased to hear you enjoyed the sausages, bavette and onglet, and we appreciate the specific feedback on the pork chops as well.

Classificada 1 em 5 estrelas

* DO NOT USE THIS COMPANY * complete…

* DO NOT USE THIS COMPANY * complete scam! HOT, SMELLING, BAD MEAT SENT TO ME!
Ordered steaks for a party they came smelling and in bad condition! Contacted then immediately and told to send pictures which did ! Made me get off steaks out of the bin to take pictures!
THEN REFUSED TO RESOLVE ANYTHING! Horrendous level of customer service too! Said WONT HELP OR DO ANYTING !
Avoid like the plague ! Il be perusing this as never had anything like this simply awful!

THEY NOW GIVEN SOME NONSENSE REPLY about not sending pictures which I did! THEY ARE A SCAM COMPANY!

They responded saying I sent no proof and no photos and I did, this food could have made me and my family seriously sick !

THE CUSTOMER SERVICE IS HORRENDOUS

“ AVOID THIS COMPANY LIKE THE PLAUGE” they meat I received was spoiled! Warm! Smelly! THEY DIFNT EVEN OFFER A REPLACEMENT! Noting even though multiple pictures sent

YOU HAVE ALL BEEN WARNED!!! Do not use!!!

I HAVE SENT PICTURES AND GOT THE PRODUCTS OUT OF THE BIN! And sent images ! STOP LYING!

It’s a joke how you haven’t offered anything or even replacement

ITS DISGUSTING ! Il make sure people know what you are trying to pull over peoples eyes! ITS A JOKE!!

11 de junho de 2026
Opinião espontânea
logótipo da Swaledale Butchers

Resposta da Swaledale Butchers

Thank you for your review.

We’re sorry you were dissatisfied with your order. As we explained in our correspondence, where products are said to be damaged or compromised in transit, we require clear photographs of the affected items with the product labels attached, showing the use-by dates and batch details, and we may also require the products and packaging to be retained and made available for collection as part of an investigation.

As a small business selling Always Fresh, Never Frozen®, slow-grown produce sourced from a small network of farmers, we have a responsibility to handle claims carefully and consistently. That process exists to ensure we have the traceability and evidence needed to investigate properly before offering a refund or replacement.

In this case, the photographs of the products provided showed no visible Swaledale labels. Separate close-up label images were later sent, but no photographs were provided showing those labels attached to the affected products, and the products and packaging were not made available for collection or further review.

Classificada 4 em 5 estrelas

Great products and communication!

Great products and communication! My only concern is the use of DPD. No fault of Swaledale but one of my packages arrived open and the other half of it was delivered to the wrong address. Other than DPD, this is the best online butchers in the country!

26 de maio de 2026
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Resposta da Swaledale Butchers

Thank you for the thoughtful review and kind words.

We’re really pleased to hear you enjoyed the products and communication. I’m sorry DPD let the experience down on this occasion, and we are actively raising these issues with them.

Thanks again for supporting Swaledale.

Classificada 5 em 5 estrelas

Very good quality meat and excellent…

Very good quality meat and excellent packaging. Ordering was efficient and easy. We will be ordering again. Thank you.

26 de maio de 2026
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Resposta da Swaledale Butchers

Thanks so much for taking the time to share your thoughts, Heather! We’re delighted to hear your feedback.

Classificada 5 em 5 estrelas

Gorgeous, healthy food that is good for me, better for the animals, good for the environment and no one is being gouged by millionaires; happy days.

I love this company and their products! I don’t know what to rave about first. I started using the company for their grass fed, heritage breeds and nose to tail butchery and have been absolutely delighted with the product. I am a repeat customer and the quality has been top notch every time, absolutely fantastic. I highly recommend the artisan steaks and ox cheek is my new favourite for a stew. If there are cuts I am unfamiliar with, the website has all the instructions and recipes I need. I have also been pleasantly surprised by the prices and recommend keeping an eye on the specials each month as, for example, I bought top rump on offer that was £15 per kg! The supermarkets are at least £18 per kg. Customer service and delivery have been excellent. Gorgeous, healthy food that is good for me, better for the animals, good for the environment and no one is being gouged by millionaires; happy days. Oh and I like that the packing insulation is recyclable too.

26 de maio de 2026
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Resposta da Swaledale Butchers

Thanks so much for taking the time to share such thoughtful feedback, Nichola.

We’re delighted to hear you’ve enjoyed the quality, the range of cuts and the recipes on the Journal, it’s hugely appreciated.

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