Swaledale Butchers Opiniões 

250
•
TrustScore: 4.5 em 5

4,6

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Classificada 4 em 5 estrelas

They supply high quality meat either just on its own or made into ready to cook products (like sausages or souvlaki). They offer a wide range of meat produce sourced from local farms and processed by... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

Absolutely amazing company. I would truly recommend them. They care for the environment and community and are a pleasure to get my meat from someone who takes so much care into every aspect of it. 10/... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

I like Swaledale, I like their culture, and I feel comfortable and safe buying from them. I've tried quite a few on-line butchers, and found that this Company is way ahead of all others. Good qualit... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

First class meat that arrives fresh . This is so important as it means you can freeze what you don’t want to eat straight away. Many other suppliers supply pre frozen meat which , whilst being good ,... Ver mais

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Informações sobre a empresa

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Escrito pela empresa

Whole-carcass artisan butchers supplying the finest meat from the heart of the Yorkshire Dales to top restaurants in London, Leeds, and Manchester. Always Fresh, Never Frozen® - proudly recognised as one of the best online butchers in the UK.


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4,6

Excelente

TrustScore: 4.5 em 5

250 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

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4,6

Todas as opiniões

(250)

107 opiniões nos últimos 12 meses

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Classificada 4 em 5 estrelas

Very good overall

Excellent sausages, clearly expertly prepared - no mealiness, good fat content, good seasoning not overpowering (all of which is not common in UK). Excellent cuts of beef (bavette and onglet). Pork chops however had quite strong boar taint, making them hard to eat.

19 de junho de 2026
Opinião espontânea
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Resposta da Swaledale Butchers

Thank you for the thoughtful review, Jean-Martin. We’re really pleased to hear you enjoyed the sausages, bavette and onglet, and we appreciate the specific feedback on the pork chops as well.

Classificada 1 em 5 estrelas

* DO NOT USE THIS COMPANY * complete…

* DO NOT USE THIS COMPANY * complete scam! HOT, SMELLING, BAD MEAT SENT TO ME!
Ordered steaks for a party they came smelling and in bad condition! Contacted then immediately and told to send pictures which did ! Made me get off steaks out of the bin to take pictures!
THEN REFUSED TO RESOLVE ANYTHING! Horrendous level of customer service too! Said WONT HELP OR DO ANYTING !
Avoid like the plague ! Il be perusing this as never had anything like this simply awful!

THEY NOW GIVEN SOME NONSENSE REPLY about not sending pictures which I did! THEY ARE A SCAM COMPANY!

They responded saying I sent no proof and no photos and I did, this food could have made me and my family seriously sick !

THE CUSTOMER SERVICE IS HORRENDOUS

“ AVOID THIS COMPANY LIKE THE PLAUGE” they meat I received was spoiled! Warm! Smelly! THEY DIFNT EVEN OFFER A REPLACEMENT! Noting even though multiple pictures sent

YOU HAVE ALL BEEN WARNED!!! Do not use!!!

I HAVE SENT PICTURES AND GOT THE PRODUCTS OUT OF THE BIN! And sent images ! STOP LYING!

It’s a joke how you haven’t offered anything or even replacement

ITS DISGUSTING ! Il make sure people know what you are trying to pull over peoples eyes! ITS A JOKE!!

11 de junho de 2026
Opinião espontânea
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Resposta da Swaledale Butchers

Thank you for your review.

We’re sorry you were dissatisfied with your order. As we explained in our correspondence, where products are said to be damaged or compromised in transit, we require clear photographs of the affected items with the product labels attached, showing the use-by dates and batch details, and we may also require the products and packaging to be retained and made available for collection as part of an investigation.

As a small business selling Always Fresh, Never Frozen®, slow-grown produce sourced from a small network of farmers, we have a responsibility to handle claims carefully and consistently. That process exists to ensure we have the traceability and evidence needed to investigate properly before offering a refund or replacement.

In this case, the photographs of the products provided showed no visible Swaledale labels. Separate close-up label images were later sent, but no photographs were provided showing those labels attached to the affected products, and the products and packaging were not made available for collection or further review.

Classificada 4 em 5 estrelas

Great products and communication!

Great products and communication! My only concern is the use of DPD. No fault of Swaledale but one of my packages arrived open and the other half of it was delivered to the wrong address. Other than DPD, this is the best online butchers in the country!

26 de maio de 2026
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Resposta da Swaledale Butchers

Thank you for the thoughtful review and kind words.

We’re really pleased to hear you enjoyed the products and communication. I’m sorry DPD let the experience down on this occasion, and we are actively raising these issues with them.

Thanks again for supporting Swaledale.

Classificada 5 em 5 estrelas

Very good quality meat and excellent…

Very good quality meat and excellent packaging. Ordering was efficient and easy. We will be ordering again. Thank you.

26 de maio de 2026
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Resposta da Swaledale Butchers

Thanks so much for taking the time to share your thoughts, Heather! We’re delighted to hear your feedback.

Classificada 5 em 5 estrelas

Gorgeous, healthy food that is good for me, better for the animals, good for the environment and no one is being gouged by millionaires; happy days.

I love this company and their products! I don’t know what to rave about first. I started using the company for their grass fed, heritage breeds and nose to tail butchery and have been absolutely delighted with the product. I am a repeat customer and the quality has been top notch every time, absolutely fantastic. I highly recommend the artisan steaks and ox cheek is my new favourite for a stew. If there are cuts I am unfamiliar with, the website has all the instructions and recipes I need. I have also been pleasantly surprised by the prices and recommend keeping an eye on the specials each month as, for example, I bought top rump on offer that was £15 per kg! The supermarkets are at least £18 per kg. Customer service and delivery have been excellent. Gorgeous, healthy food that is good for me, better for the animals, good for the environment and no one is being gouged by millionaires; happy days. Oh and I like that the packing insulation is recyclable too.

26 de maio de 2026
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Resposta da Swaledale Butchers

Thanks so much for taking the time to share such thoughtful feedback, Nichola.

We’re delighted to hear you’ve enjoyed the quality, the range of cuts and the recipes on the Journal, it’s hugely appreciated.

Classificada 5 em 5 estrelas

What sets a company apart is how the…

What sets a company apart is how the deal with customer issues. Swaledale have amazing and flavoursome meats and they combine those with excellent and speedy customer service! Please keep up these extremely high standards.

26 de maio de 2026
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Resposta da Swaledale Butchers

Thanks so much for taking the time to share your thoughts, Ismini! We’re delighted to hear your feedback.

Classificada 5 em 5 estrelas

GRASS FED BEEF

High quality of grass fed beef with an excellent range to choose from. Delivered in a cool box with ice and on time. Tasty recipes for each type of meat is a welcomed bonus. Great online butchers, definitely recommend!

26 de maio de 2026
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Resposta da Swaledale Butchers

Thanks so much for taking the time to share your thoughts, Mira! We’re delighted to hear your feedback.

Classificada 1 em 5 estrelas

Fatty Low Quality Meats.

UPDATE: Suffered diarrhoea after consuming their pork. Please avoid this butchers.

PS: Company flagged my review as defamatory but Trust Pilot assessed this as not defamatory.

Order 113639
Disgustingly cheap quality and fats masked as meats. Sickening. Is this truly great taste?

Please refund me ASAP for the Chicken and lamb as you have just sent me fat in the name chicken and lamb!

This vastly greatly from what you advertise on your site! You pride yourself as great taste but you are selling sickly fat as great taste!

This is disgusting! I feel robbed!

I am SO disappointed and annoyed as I truly had high hopes in you of becoming my regular supplier.

This is disappointing!!!

22 de maio de 2026
Opinião espontânea
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Resposta da Swaledale Butchers

Thank you for your review.

Swaledale works with slow-grown, native breeds, and that means our meat can carry more natural fat and variation than customers may be used to from standard commercial supply. That difference in appearance and finish is part of the product, not a fault in itself. In the case of the chicken, whole birds are vacuum packed for freshness, which can distort their shape in the bag and make them look very different from a product photograph taken before packing.

We have already responded to you directly and, as a gesture of goodwill, refunded the lamb chops. We do not accept your wider characterisation of the order.

Classificada 5 em 5 estrelas

Excellent.

Good wholesome, top quality, proper meat, quick delivery.

24 de abril de 2026
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Resposta da Swaledale Butchers

Thanks so much for taking the time to share your thoughts, Michael! We’re delighted to hear your feedback.

Classificada 5 em 5 estrelas

Delicious meat

Delicious meat, well packed and delivered on time

24 de abril de 2026
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Resposta da Swaledale Butchers

Thanks so much for taking the time to share your thoughts, Maud! We’re delighted to hear your feedback.

Classificada 5 em 5 estrelas

Wonderful sausages

Wonderful sausages, free range and high welfare. Easy to order,very quick to deliver and always kept updated. Produce is fresh with a few days leeway and can be frozen. Lovely variety.

24 de abril de 2026
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Resposta da Swaledale Butchers

Thanks so much for taking the time to share your thoughts, Mrs Welsh! We’re delighted to hear your feedback.

Classificada 5 em 5 estrelas

Great meat

Great meat, happy to pay slightly more for top premium cuts of meat.
Definitely the best online butcher I’ve used.

24 de abril de 2026
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Resposta da Swaledale Butchers

Thanks so much for taking the time to share your thoughts, Rory! We’re delighted to hear your feedback.

Classificada 5 em 5 estrelas

Fabulous quality meat delivered on…

Fabulous quality meat delivered on time. Thank you!

24 de abril de 2026
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Resposta da Swaledale Butchers

Thanks so much for taking the time to share your thoughts, Simon! We’re delighted to hear your feedback.

Classificada 5 em 5 estrelas

Fantastic meat as always

Fantastic meat as always from Swaledale. This is the second time we've served one of their shoulders of mutton to guests and both times it's been a big hit. Their steaks and sausages are also superb. Highly recommended.

26 de março de 2026
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Resposta da Swaledale Butchers

Thanks so much for taking the time to share your thoughts, Lucy! We’re delighted to hear your feedback.

Classificada 4 em 5 estrelas

Great products let down by delivery problems.

As usual, the meat was of the highest quality. I emailed regarding preparation guidelines and received a prompt and useful reply. However, the delivery delay caused by the couriers means one star less.

25 de março de 2026
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Resposta da Swaledale Butchers

Thank you for your review.

I’m very pleased to hear you were happy with the quality of the meat and that our reply on preparation was helpful.

I’m sorry the order was let down by the delivery. We use DPD because they are the only UK carrier offering the combination of nationwide perishable delivery and a one-hour delivery window, which makes life much easier for our customers and allows them to make the most of their time. Around 99% of orders arrive on the designated day, so the service is generally extremely efficient, but like most things in modern life, the occasional delay is frustrating and does happen.

That said, I completely appreciate how annoying that is when you are planning around a nominated delivery date. Thank you again for your balanced and thoughtful feedback.

Classificada 5 em 5 estrelas

My husband loves the meat from you…

My husband loves the meat from you (tried sausage and salt beef). Good delivery and price as well.

25 de março de 2026
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Resposta da Swaledale Butchers

Thanks so much for taking the time to share your thoughts, Lil! We’re delighted to hear your feedback.

Classificada 5 em 5 estrelas

Mr s retied master butcher

Mr s retied master butcher
Many thanks swaledale
Quality quality quality

25 de março de 2026
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Resposta da Swaledale Butchers

Thanks so much for taking the time to share your thoughts, Samuel! We’re delighted to hear your feedback.

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