SWAU Opiniões 

239
TrustScore: 4.5 em 5

4,3

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Leia as opiniões dos outros

Classificada 1 em 5 estrelas

Signing was canceled and I was never notified. I kept emailing and finally was told of the cancelation. Then tried to get a refund and was told it will take a long time fir my refund and item return.... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

My mail in item was sent, received, and acknowledge by SWAU. Once the signing was complete, I received notification that my item was being prepared and then notified when it was shipped to me. Gre... Ver mais

Classificada 5 em 5 estrelas

I've had great to exceptional service every time I've used them for private signings for actors like Henry Cavill, Keira Knightley, David Corenswet, and most recently, Tom Holland. Signing schedules c... Ver mais

Classificada 5 em 5 estrelas

I've been doing business with SWAU since day one. They have some incredible opportunities, and many first time signers. They pack items with care, using quality shipping materials. In addition to t... Ver mais

Informações sobre a empresa

  1. Loja de artigos colecionáveis

Escrito pela empresa

SWAU connects fans to their favorite celebrities with autograph opportunities from Star Wars, Marvel, DC and more. We help bring your favorite stars to the world's top comic conventions, and offer monthly auctions, autograph authentication and engaging online communities to collectors worldwide.


Informações de contacto

4,3

Excelente

TrustScore: 4.5 em 5

239 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de solicitação de opiniões

Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas

Respondeu a 71% das suas opiniões negativas

Geralmente responde em 14 horas

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

4,3

Todas as opiniões

(239)

59 opiniões nos últimos 12 meses

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Classificada 5 em 5 estrelas

super fast and smooth

Honestly the the transaction from me sending the poster to getting it was super smooth and safe, I live in Dubai and after I got the shipping email it got here in like 3 days I think, outstanding service and my Natalie Portman autograph turned out stunning!

thank you SWAU

22 de fevereiro de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

Natalie Portman Autographed Pop figure !

Fantastic signature item delivered by SWAU! Rare Natalie Portman autograph was delivered in a SWAU hard case perfectly packed to prevent any damage! The Funko Pop was pristine and the autograph was in the color specified and very crisp! Excellent transaction!

17 de fevereiro de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

I’ve purchase many items from SWAU…

I’ve purchase many items from SWAU directly as well as their monthly auctions. Just a great overall company to deal with and all of the autographed photos (only collect photos) have been in pristine condition with well placed and crisp autographs. Would recommend to those who love collecting quality pieces.

14 de fevereiro de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

Have done business with this company…

Have done business with this company three times now. They have not let me down. They say what they do and they do what they say. Honest, reliable, professional and they handle your mail in items like it was their own. Which is extremely rare. I would recommend this company with no hesitation. I hope to do more business with them in the future.

14 de fevereiro de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

Perfect Natalie

Over the years I have purchased many pre-sale signed items from SWAU. All of them have been exceptional. This week I received my 16x20 "Black Swan" Natalie Portman. Totally blew me away. Perfect placement on the quote and is a work of art. The photo is being framed, but when it is finished I will post a photo of it. Thank you SWAU!

11 de fevereiro de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

Fantastic experience!

Fantastic experience!! Great communication (even if I was a pest!)! Incredibly satisfied that I got my item back from multiple stops intact and packaged better!! Highly highly recommend!! Definitely using again!!!

11 de fevereiro de 2025
Opinião espontânea
Classificada 3 em 5 estrelas

Natalie's signature

Natalie's signature, maybe it's just my imagination, but I feel like it was written in a messy way and I'm hazy on the amount of money that was spent.
I wonder if she didn't like Leon's portrait.
However I greatly appreciate your team gave me a special opportunity this time.

9 de fevereiro de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

Portman, +1

Got my Portman BS6 figure back yesterday. Auto looked great! I missed out on the first one, really glad y’all had a second signing with her!

8 de fevereiro de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

Natalie Portman Signing

Just got my 3 Natalie Portman autographs back and they all turned out awesome! Perfect placement, and the paint marker colors look great! Worth the wait! Thank you!!

9 de fevereiro de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

Great

Have done many send in with SWAU and have gotten really good results. Last one received was my Natalie Portman and I am loving how it came out.

5 de fevereiro de 2025
Opinião espontânea
Classificada 3 em 5 estrelas

SWAU update: I found the resolution I'm satisfied with.

For those that read my review about SWAU, still remains true, but I want to give more insight on what has transpired since then. After long email conversations with SWAU, they committed the ultimate sin in CGC facilatation. There is no denying that part, but they understood their mistake and we both agreed on a resolution where I was satisfied. Ultimately, I didn't like the outcome because I would prefer to have kept the comic book, but this is the only option I'm willing to accept. Thank you SWAU for understanding the situation and resolving this issue. Unfortunately, my experience with your company has caused unwanted stress that I don't need and therefore, I will no longer use your services going forward.

8 de janeiro de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

SWAU is in it for the fans

This team really works hard for their customers. I am a huge Henry Cavill fan and I was so excited when I learned he was doing a signing. There were so many options to choose from. I requested two of my own photos and they worked to put them on the website so I could request them. I ended up buying three signed photos. Price was reasonable—only slightly more than what you’d find at a comic convention but you dont have to wait in line. I’m leaving a five star review just because of how well this was packaged. I was so nervous something would happen to my photo since the signing was in London. It arrived in a sealed package and inside the photo itself was actually deleted between two pieces of plastic and tape. It was very well done and I can tell they really take care of the items they send. I was very impressed. One thing I will say (and this is more on me) is that you should be specific if you want a personalization from a signer. I asked for a general message of love/thanks “to [my name]” but he just signed to my name with no other message. But at the same time I get it.

One final thing I’ll say that was great is they really look to see where the autograph will look best. I’m sure this was a combination of Henry and the SWAU team. I requested that my photo be signed in the top right corner with a light purple. I was really nervous it wouldn’t show up. Henry signed at the bottom of the photo and I’m so glad he did. Looking at it now I can tell there is no way the top corner would have worked. I really feel like they did that for me and they didn’t have to. Honestly, they could do exactly what I said and I’d be stuck with an autograph I can’t really see. I had a great experience and I would buy another one if my husband hadn’t set the limit at 3…

13 de janeiro de 2025
Opinião espontânea
Classificada 2 em 5 estrelas

Have purchased over 10 items with SWAU

Have purchased over 10 items with SWAU. I deal with multiple online autograph dealers. Celebrity Authentics, Galaxycon, Offical Pix and Everest. This company is by far the WORST at updating customers. They give you auto replies to check your account page problem is they don’t update your items. About to cancel all future transactions with them they’re not worth it. Go else where especially if it’s an expensive item

9 de setembro de 2024
Opinião espontânea
logótipo da SWAU

Resposta da SWAU

We’re sorry to hear about your experience and truly appreciate your feedback. At SWAU, we strive to provide the best service possible, and we regret that we didn’t meet your expectations this time.

We send out an update email every single Friday afternoon that outlines our current schedule, which events are scheduled and which have been completed recently. If you have not yet done so, we highly suggest subscribing to our email list!

If you still need assistance we’d love the opportunity to make things right. Please reach out to us at support@swau.com, and our team will be happy to assist you in resolving the issue.

Thank you for giving us the chance to improve. We look forward to hearing from you.

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