The Arch Company Opiniões 136

TrustScore: 4 em 5

4,2

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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

Getting our business space at Morning Lane was a seamless experience, all thanks to William. He provided exceptional, five-star service from day one. He was incredibly responsive, professional, and ge... Ver mais

A empresa respondeu

Classificada 1 em 5 estrelas

Absolutely cowboys. Completely incompetent. I would very very wary of any of the 5 star reviews here as they ask you to review them very early on when you’re brand new and just setting up your lease.... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

Mr Paul Donneky our property manager , has just come back to us , after a spell away on other properties , for over ten years hes looked after our property, Level Crossing House , station Road W... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

We worked with David Smith - Head of Leasing (West) on finalising a Lease Agreement in Birmingham for our new Padel Tennis site. David was incredibly diligent and conscientious throughout and was alwa... Ver mais

A empresa respondeu

Informações sobre a empresa

  1. Empresa gestora de propriedades

Escrito pela empresa

The Arch Company is the UK's largest provider of properties for small and medium businesses. We have arches, small offices, warehouses and other industrial units to let. We're responsible for 5,200 properties across England and Wales and 23 million sq. ft of lettable space. Two thirds of our properties are in London with others concentrated in metropolitan centres like Manchester, Leeds, Birmingham, Newcastle, and Bristol. The Arch Company is investing £200 million into Project 1000, which will create space for 1,000 businesses by 2030. This will support approximately 5,000 jobs and add to the estimated 25,000 people already employed in arch businesses. The Arch Company exists to make space for businesses to thrive.


Informações de contacto

4,2

Bom

TrustScore: 4 em 5

136 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico de convites para avaliação

Esta empresa não convidou os clientes, pelo que as opiniões podem não ser representativas

Respondeu a 87% das suas opiniões negativas

Geralmente responde dentro de um mês

Como esta empresa usa o Trustpilot

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Classificada 5 em 5 estrelas

Very easy to do business with

Very easy to do business with. Great people.

24 de junho de 2026
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Resposta da The Arch Company

Thank you for your review George. We appreciate you taking the time to share your experience. We’re delighted to hear you enjoyed your experience with us!

Classificada 5 em 5 estrelas

New Padel Tennis Project in Digbeth

We worked with David Smith - Head of Leasing (West) on finalising a Lease Agreement in Birmingham for our new Padel Tennis site. David was incredibly diligent and conscientious throughout and was always available to be on a daily call to ensure we were able to meet our deadline and move forward with our project on time.

12 de junho de 2026
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Resposta da The Arch Company

Thank you for your review Simon. We appreciate you taking the time to share your experience. We’re delighted to hear you enjoyed your experience, and we will certainly pass your kind words on to David.

Classificada 5 em 5 estrelas

William is the best! Exceptional service from The Arch Company

Getting our business space at Morning Lane was a seamless experience, all thanks to William. He provided exceptional, five-star service from day one. He was incredibly responsive, professional, and genuinely cared about helping us secure the perfect home for Ezi TCG. We truly appreciate his personal dedication and his extra help with our postal setup. If you get to work with William, you are in the best hands. Thank you so much, William, for your amazing work!

19 de junho de 2026
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Resposta da The Arch Company

Thank you for your review Yang. We appreciate you taking the time to share your experience. We’re delighted to hear you enjoyed your experience, and we will certainly pass your kind words on to William.

Classificada 5 em 5 estrelas

We had a few issues about our lease…

We had a few issues about our lease early this year but Johnny Christofi resolved all outstanding issues very professionally and fast.

15 de maio de 2026
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Resposta da The Arch Company

Thank you for your review! We appreciate you taking the time to share your experience. We’re delighted to hear you enjoyed your experience, and we will certainly pass your kind words on to Johnny.

Classificada 5 em 5 estrelas

We have had a great experience with …

We have had a great experience with Hannah Adeniji! She is brilliant with communication and fabulous with advice. Really enjoyed working with the arch company and look to extending and staying longer renting from them as they have been brilliant. I'm a new buisness and they have made my experience easy and as less stressful as possible.
Thankyou Arch Company & Hannah!!

16 de junho de 2026
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Resposta da The Arch Company

Thank you for your review Ashley. We appreciate you taking the time to share your experience. We’re delighted to hear you enjoyed your experience, and we will certainly pass your kind words on to Hannah.

Classificada 5 em 5 estrelas

Hana was very professional and…

Hana was very professional and understanding which made things very enjoyable

16 de junho de 2026
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Resposta da The Arch Company

Thank you for your review Dave. We appreciate you taking the time to share your experience. We’re delighted to hear you enjoyed your experience, and we will certainly pass your kind words on to Hannah.

Classificada 5 em 5 estrelas

I have been dealing with The Arch…


I have been dealing with The Arch Company for over 10 years and have had around five lease agreements with them. Their service has always been excellent. Hannah has been incredibly helpful throughout the entire process, always providing clear, simple, and transparent advice that makes lease agreements easy to understand.
Hannah did everything she could to secure the best deal for me, and her professionalism, dedication, and communication have been outstanding. It’s reassuring to work with someone who genuinely cares about her clients and consistently goes the extra mile to help.
I highly recommend Hannah and The Arch Company to anyone looking for an honest and reliable landlord.

16 de janeiro de 2026
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Resposta da The Arch Company

Thank you for your review Konrad. We appreciate you taking the time to share your experience. We’re delighted to hear you enjoyed your experience, and we will certainly pass your kind words on to Hannah.

Classificada 5 em 5 estrelas

Excellent and very friendly

This company has been brilliant and have gone above and beyond to help me with any issues I had - I have nothing but praise for them and special mention goes out to Rob Taylor & Rhys Owen who have been excellent ! Highly recommend this company 5 stars !

15 de junho de 2026
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Resposta da The Arch Company

Thank you for your review Jafar. We appreciate you taking the time to share your experience. We’re delighted to hear you enjoyed your experience, and we will certainly pass your kind words on to Rob and Rhys.

Classificada 5 em 5 estrelas

Noel was very understanding and…

Noel was very understanding and flexible on repayment terms after we fell in to arrears due to covid.
He was very helpful and allowed us an affordable payment plan.

9 de agosto de 2025
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Resposta da The Arch Company

Thank you for your review! We appreciate you taking the time to share your experience. We’re delighted to hear you enjoyed your experience, and we will certainly pass your kind words on to Noel.

Classificada 5 em 5 estrelas

Hannah has been very helpful in helping…

Hannah has been very supportive in helping me manage my customer account with Arch Co.

9 de junho de 2026
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Resposta da The Arch Company

Thank you for your review Okechukwu. We appreciate you taking the time to share your experience. We’re delighted to hear you enjoyed your experience, and we will certainly pass your kind words on to Hannah.

Classificada 5 em 5 estrelas

Very responsive

We've had a good experience with the Arch Co, they have been very responsive to any questions we have had about our rent, and have sent over statements and breakdowns whenever we asked. We are especially thankful to Noel for always answering our calls :)

9 de junho de 2026
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Resposta da The Arch Company

Thank you for your review Engin. We appreciate you taking the time to share your experience. We’re delighted to hear you enjoyed your experience, and we will certainly pass your kind words on to Noel.

Classificada 5 em 5 estrelas

We have had a very positive experience…

We have had a very positive experience with The Arch Company. A special thank you to Kevin Nartey for his outstanding support, professionalism, and willingness to help whenever needed. His prompt responses and commitment to finding solutions have made a real difference. We greatly appreciate all his assistance and look forward to continuing our relationship with The Arch Company. Highly recommended.

1 de junho de 2026
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Resposta da The Arch Company

Thank you for your review Taner. We appreciate you taking the time to share your experience. We’re delighted to hear you enjoyed your experience, and we will certainly pass your kind words on to Kevin.

Classificada 5 em 5 estrelas

I have worked with The Arch Company for…

I have worked with The Arch Company for many years, and during that time Mr. Scott Kennedy has always been extremely helpful and professional.

Whenever I have had an issue or needed assistance, he has taken the time to help me with patience and understanding. His knowledge, professionalism, and positive attitude make a real difference, and he is always willing to go the extra mile to provide support.

I genuinely believe that Mr. Scott Kennedy is a great asset to the company, and his dedication to his work deserves recognition. This is why I am happy to give him a 5-star rating.
Yuksel Salih

5 de junho de 2026
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Resposta da The Arch Company

Thank you for your review Yuksel. We appreciate you taking the time to share your experience. We’re delighted to hear you enjoyed your experience, and we will certainly pass your kind words on to Scott.

Classificada 1 em 5 estrelas

Absolutely cowboys

Absolutely cowboys. Completely incompetent. I would very very wary of any of the 5 star reviews here as they ask you to review them very early on when you’re brand new and just setting up your lease. I just signed my lease with ArchCo on May 1st 2026, since then I’ve been hit with service charges that were never mentioned in the lease signing process. Without any proper invoicing they are collecting service charges via direct debit. My rent came out 5 days too early for June, as a new business this was detrimental. They are disorganised and incompetent.

1 de junho de 2026
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Resposta da The Arch Company

Thank you for taking the time to leave this review. We’re very sorry for the experience you’ve had.

During our move to new payment software, a technical error meant some Direct Debits were collected earlier than intended. That should not have happened. We contacted affected customers quickly after the issue had occurred, apologised, and confirmed that we would cover any bank charges caused by our mistake.

Separately, we wrote to customers about the introduction of the service charge, but we’re sorry if those communications did not reach you. We would be happy to discuss your experience and look into the specific circumstances here. Please contact us at info@thearchco.com and we’ll pick this up with you directly.

Classificada 5 em 5 estrelas

I’d like to specifically thank Hannah

I’d like to specifically thank Hannah. She continues to go above and beyond and makes me feel like an individual rather than a client. I can’t thank her enough

1 de junho de 2026
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Resposta da The Arch Company

Thank you for your review Amy. We appreciate you taking the time to share your experience. We’re delighted to hear you enjoyed your experience, and we will certainly pass your kind words on to Hannah.

Classificada 5 em 5 estrelas

I love my little arch

I love my little arch. The perfect space for a small business that craves a bit of uniqueness.

I'm especially impressed with my POC, Jeremy Williams, who is absolutely fantastic, working around the clock to guarantee I have everything I need.

I especially think the 90 day guarantee is a fantastic service and great reassurance for any new tennant. There were a few teething issues with the property when I first moved in and every issue was resolved quickly and efficiently.

The 6month break clause is very unusual and a great asset to the Arch Co. This is my first time renting a property and at first this was a huge selling point for me. Now I am all settled in, I can't imagine being anywhere else, but it definitely gave me the push of confidence I needed to go for it!

All round, a fab company to rent from and I am so happy I secured my little arch when I did!

2 de junho de 2026
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Resposta da The Arch Company

Thank you for your review Kate. We appreciate you taking the time to share your experience. We’re delighted to hear you enjoyed your experience, and we will certainly pass your kind words on to Jeremy.

Classificada 5 em 5 estrelas

Mr Paul Donneky our property manager…

Mr Paul Donneky our property manager , has just come back to us , after a spell away on other properties , for over ten years hes looked after our property, Level Crossing House , station Road Wadborough ,.always found him to be polite and knows his job , and never let our family down . we have lived here 51 years now and very pleased that Paul is back with us

3 de junho de 2026
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Resposta da The Arch Company

Thank you for your review Bob. We appreciate you taking the time to share your experience. We’re delighted to hear you enjoyed your experience, and we will certainly pass your kind words on to Paul.

Classificada 5 em 5 estrelas

Natasha worthington

Dealt with Natasha worthington, kept in touch throughout the process, responsive & professional.

1 de junho de 2026
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Resposta da The Arch Company

Thank you for your review Nass. We appreciate you taking the time to share your experience. We’re delighted to hear you enjoyed your experience, and we will certainly pass your kind words on to Natasha.

Classificada 5 em 5 estrelas

Great Service

Fast and "on it" service with quick replies for a quick turnaround and move in. Overall great to work with.

1 de junho de 2026
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Resposta da The Arch Company

Thank you for your review Patrick! We appreciate you taking the time to share your experience. We’re delighted to hear you enjoyed your experience.

Classificada 5 em 5 estrelas

Wao it’s my first time renting the arch…

Wao it’s my first time renting the arch and I tell you it blow my mind
I love it and hope my dreams will be manifested
Thank you guys
Femi

26 de maio de 2026
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Resposta da The Arch Company

Thank you for your review! We appreciate you taking the time to share your experience. We’re delighted to hear you enjoyed your experience with us.

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