Swimaholic Opiniões 

101
TrustScore: 2.5 em 5

2,4

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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

Всім раджу цю компанію! Спочатку не був впевнений, що все буде гуд і зробив замовлення накладеним платежем, але все в строк, як і обіцяли на сайті доставка до 10 днів. Моя посилка приїхала на 9-й.... Ver mais

A empresa respondeu

Classificada 1 em 5 estrelas

Absolutnie odradzam. Zostałam oszukana przez Swimaholic w sprawie terminu dostawy. Mimo informacji na stronie, oraz wielokrotych zapewnień w mailach, że paczka będzie u mnie 19.12 - nie dotarła na cza... Ver mais

A empresa respondeu

Classificada 1 em 5 estrelas

I cannot recommend this company based on my experience. I returned my order exactly as instructed and have DHL proof that the package was successfully delivered to the seller. The seller had of... Ver mais

Classificada 1 em 5 estrelas

Купил три недели назад трубку для плавания, мало того что почему то товар ко мне не пришел (из Китая все приходит всегда и без проблем), так еще и деньги не возвращают. Магазин имеет признаки скама.... Ver mais

A empresa respondeu

Informações sobre a empresa

  1. Loja de fatos de banho

Escrito pela empresa

We are swimming specialists. E-shop with individual approach and sports spirit ;-) Swimaholic is a specialized shop for swimming and other water sports. We offer everything that every professional or recreational swimmer would need: swimming suits, wetsuits, goggles, neoprene shoes, gloves and many more. In addition to that, we also have a wide selection of clothing, backpacks, swimming buoys, towels, swimming electronics and so on. If you are not sure about the product our team is all time ready to help you to choose the best for you! We have gained trust, from those who make their first swimming steps, to those who record significant sports results. Our mission and satisfaction are satisfied and well-equipped consumers who want to have quality and long-lasting equipment, regardless of whether they are swimmers, surfers, divers, amateurs or professionals. We want to enable you to choose and undergo a pleasant experience with the equipment we offer through the brands we represent. We strive to provide our customers with professional and quality support in choosing products and sizes, as well as expert advice for their use and maintenance. 30 Day money-back guarantee or secure shopping are the things we don't need to highlight as those are essential for every reliable seller. "Life is cool in the pool"


Informações de contacto

2,4

Mau

TrustScore: 2.5 em 5

101 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de solicitação de opiniões

Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas

Respondeu a 90% das suas opiniões negativas

Geralmente leva mais de um mês para responder

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

2,4

Todas as opiniões

(101)

11 opiniões nos últimos 12 meses

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Classificada 1 em 5 estrelas

Am still waiting for the order I placed…

Am still waiting for the order I placed and paid for January 3rd.Not happy about this.

2 de fevereiro de 2025
Opinião espontânea
logótipo da Swimaholic

Resposta da Swimaholic

Hello Kathleen, we shipped your order on January 8, it should have arrived on January 17. Unfortunately there was an error with the carrier and we are addressing this issue with you in email correspondence. We hope that everything will be resolved soon. :) Barbora

Classificada 2 em 5 estrelas

recht lange Lieferzeit

Die Retour-Bearbeitung ist langwierig und umständlich Der Retourschein wird in Google-Forms ausgefüllt und die Daten offensichtlich nicht weitergeleitet. Die zwei Sterne gibt es für die große Auswahl an Schwimmanzügen auch in großen Größen.

28 de janeiro de 2025
Opinião espontânea
logótipo da Swimaholic

Resposta da Swimaholic

Guten Tag,
vielen Dank für Ihr Feedback. Es tut uns leid, dass Sie Schwierigkeiten mit dem Rückgabeprozess hatten. Das Formular hilft uns, Rücksendeanfragen zu erfassen, und falls es ein Problem mit der Datenübertragung gab, werden wir dies gerne überprüfen. Sollten Sie weitere Fragen zur Rücksendung haben, zögern Sie bitte nicht, uns per E-Mail oder telefonisch zu kontaktieren.
Wir freuen uns auch über Ihr positives Feedback zu unserem Sortiment an Badeanzügen.
Mit freundlichen Grüßen,
Team Swimaholic

Classificada 2 em 5 estrelas

It’s ok

It’s ok. Parcel arrived on time and goods are ok as well. However there’s too much plastic in the containers and the swimming cap also came in a plastic bag. It’s Made in China. Due to these reasons I won’t buy anything from this shop again. I don’t want a parcel full of plastic waste and a swimming cap Made in China.

23 de janeiro de 2025
Opinião espontânea
logótipo da Swimaholic

Resposta da Swimaholic

Hello,
Thank you for your feedback. We’re glad your parcel arrived on time. :)
The swimming cap comes in a plastic bag from the manufacturer, and we ship items as they are received.
We appreciate your opinion and thank you for your order. :) Team Swimaholic

Classificada 1 em 5 estrelas

Nie polecam korzystania ze sklepu

Nie polecam korzystania ze sklepu. Towar zwrócony 1.5 mca temu. Od 09.12.24 wysłane kilkanaście mailii w sprawie zwrotu środków. Najpierw mówiono, że jest opóźnienie że względu na swieta, później pomyłkowo wysłane ponownie, a po 1.5 mca mówią, że nie zwrócą bo brakowało wymiennych nosków do okularów. Brak jakiegokolwiek kontaktu. Zwykle oszustwo.

9 de dezembro de 2024
Opinião espontânea
logótipo da Swimaholic

Resposta da Swimaholic

Dzień dobry,
Postaram się wyjaśnić sytuację.
Odesłał Pan do nas paczkę, ale towar jest niekompletny i niestety nie możemy przyjąć go z powrotem do sprzedaży. Dlatego odesłaliśmy go do Ciebie na początku stycznia.
Niestety logistyka zwrotu jest długotrwała (dostawa do Pana, kilka dni na możliwość odbioru paczki, odbiór przez przewoźnika w miejscu dostawy, transport do centralnego punktu przeładunkowego...) Paczka z niekompletnym towarem, której Pan nie odebrał, jeszcze do nas nie wróciła. Nie zmienia to jednak faktu, że nie możemy odsprzedać towarów i nie możemy zwrócić za nie pieniędzy.
zespół Swimaholic

Classificada 1 em 5 estrelas

Ich kann dieses Unternehmen absolut…

Ich kann dieses Unternehmen absolut nicht empfehlen. Zwar kam die Ware schnell und war auch in Ordnung, jedoch habe ich leider Artikel zurücksenden müssen, weil sie nicht passten und habe bis heute kein Geld zurückerhalten. Das war am 2.10.! Ich werde immer nur vertröstet, das Paket sei noch nicht am richtigen Ort angelangt, obwohl es nachweislich an der Zieladresse angekommen ist, an die man es senden soll. Aus meiner Sicht nicht seriös. Kann ich nur abraten.
@Barbara: Ich habe heute nochmals eine Mail an info@ gesendet, weil ich keine Mail von Dir habe. Hier die Bestellnummer, damit Du Dich darum kümmern kannst: 1726607552.

14 de janeiro de 2025
Opinião espontânea
logótipo da Swimaholic

Resposta da Swimaholic

Hallo,
das Paket ist wahrscheinlich auf dem Transportweg stecken geblieben. Bitte mailen Sie mir, ich kann Sie nicht aufspüren, nachdem ich die Rezension geschrieben habe. Wir könnten das Versandunternehmen anrufen.
Vielen Dank, Barbara von Swimaholic

Classificada 5 em 5 estrelas

Großartig!

Superschnelle, unkomplizierte Lieferung. Sogar schneller als angekündigt:) Und ein wunderschönes Produkt(Langhaar-Badekappe), wie im Onlineshop beschrieben!

24 de dezembro de 2024
Opinião espontânea
logótipo da Swimaholic

Resposta da Swimaholic

Hallo, vielen Dank für die wunderbare Bewertung! Wir freuen uns, dass Sie zufrieden sind. :) Team Swimaholic

Classificada 1 em 5 estrelas

Отримала посилку 22.11.2024 р

Отримала посилку 22.11.2024 р. Непідійшли плавки переслала 26.11.2024р. Кошти неповернули шахраї

22 de novembro de 2024
Opinião espontânea
logótipo da Swimaholic

Resposta da Swimaholic

Привіт,

напишіть мені, будь ласка, на адресу info@swimaholic.eu. Нам дуже шкода, що ваше повернення досі не вирішено, ми зробимо все можливе, щоб вирішити цю справу.

Swimaholic

Classificada 5 em 5 estrelas

Parfait

Parfait ! Livraison nickel et rapide ! Je recommande ce site. Perfect, and good delivery ! I recommand without problem this site. See you at prague ;-)

18 de dezembro de 2024
Opinião espontânea
Classificada 1 em 5 estrelas

Nie polecam sklepu swimholic.

Nie polecam sklepu swimholic.
Niskiej jakości produkt. Zakupiłam strój startowy arena dla chłopca, kod querty odkleił sie po 10 minutach przebywania w basenie, bezpośrednio przed zawodami.
W regulaminie gwarantują 24 miesiące gwarancji, tymczasem jest to wierutne kłamstwo. Odesłany strój startowy powerskin firmy arena, odrzucono reklamację.
ZDECYDOWANIE NIE POLECAM SKLEPU SWIMHOLIC

25 de novembro de 2024
Opinião espontânea
logótipo da Swimaholic

Resposta da Swimaholic

Droga Anetko,
Dziękujemy za zakup i ocenę. Wysłałeś nam używany towar, informując, że chcesz odstąpić od umowy i zwrócić pieniądze. Dlatego kolega Ci napisał, że nie ma takiej możliwości. Bardzo nam przykro, że ze kostiumu kąpielowego zeszła metka Fina. Istnieje jednak możliwość reklamacji stroju kąpielowego i rozpoczęliśmy już proces reklamacji u producenta. Mamy 30 dni na złożenie reklamacji i mam nadzieję, że reklamacja zostanie rozpatrzona szybciej i że Państwa syn będzie mógł cieszyć się strojem kąpielowym.
Team Swimaholic

Classificada 1 em 5 estrelas

I don't recommend this shop to anyone

I don't recommend this shop to anyone. There is almost no contact with complaints department. I bought two pairs of swimming glasses (Michael Phelps Ninja). They are faulty and they accuse me that this is my fault which is not true. They say that Michael Phelps (the producer) do not want to give the money back. It's already been two months and I have not received my money back. (definetely swimming glasses are faulty which I've already seen other complaints about the same problem in the internet) I will never ever buy anything in this shop and I hope that no one will ever buy anything in swimaholic. I've already complaint to the Office of Competition and Consumer Protection.

22 de novembro de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

Good quality

Good quality, fast delivery and perfect service.
One item was missing in the delivery, I have contacted the service and got the missing item within a few days

11 de novembro de 2024
Opinião espontânea
logótipo da Swimaholic

Resposta da Swimaholic

Christina, thank you for the lovely review. :) Team Swimaholic

Classificada 5 em 5 estrelas

Ordered came I was impressed how quick…

Ordered came I was impressed how quick my order came.

7 de novembro de 2024
Opinião espontânea
logótipo da Swimaholic

Resposta da Swimaholic

Hello,
Thank you very much for your purchase and review. We are very happy that you are satisfied with your purchase and delivery time. We truly try to do our best.
Swimaholic team

Classificada 1 em 5 estrelas

Absolutely disgusting service

Absolutely disgusting service. I ordered a product, it arrived, but we didn't even believe it and immediately sent it away, they didn't even open the bags, didn't open the tags, and after that they told me that they wouldn't return the money, since they don't have enough tags, which we didn't even open. They deceive people, they tear off the tags themselves so as not to return money to people. I didn't recommend working with them, disgusting service.

28 de outubro de 2024
Opinião espontânea
logótipo da Swimaholic

Resposta da Swimaholic

Dear Ludmila,
We are very sorry that you are not satisfied. As I wrote to you in the e-mail, we cannot accept back swimsuits that do not have all the signs and tags as from the factory. For reasons of hygiene, we cannot sell such goods and you, as a customer, do not want to receive such goods either. If the returned goods are in 100% condition, we will refund the money or exchange the product for a different size without any problems (if the customer is interested). Please don't vilify us for a problem we didn't cause.

Swimaholic Team

Classificada 1 em 5 estrelas

Gave us incorrect address to return and won’t reimburse

The item we received didn’t fit the form to fill in online for a return wasn’t easy, we were given a UK address to Swimaholic to return, we sent it to there and they are saying they haven’t received it and we have sent it to the wrong address and will not refund us ! Do not buy from this company their customer service is very poor

11 de outubro de 2024
Opinião espontânea
logótipo da Swimaholic

Resposta da Swimaholic

Hello,
you have sent the package to a different address than the one on the website or in the return form. We recommend that you make a claim with the carrier and ask for the return of the package.
If you send it to our address, then we can refund your payment.

Swimaholic s.r.o.
U průhonu 1514/17
Holešovice (Prague 7),
170 00 Prague
the Czech Republic

Team Swimaholic

Classificada 1 em 5 estrelas

I’ve been sending an email every…

I’ve been sending an email every morning for 5 days to make a return, no one answers. Terrible service. You shouldn’t buy if you are not sure, you can’t make a return even if it says yes.

4 de outubro de 2024
Opinião espontânea
logótipo da Swimaholic

Resposta da Swimaholic

Hello,
We are very sorry if you have not been able to contact us. Our email address is info@swimaholic.eu.
Unfortunately, I don't see a single unanswered email.
Here I am sending instructions on how to return the goods :) https://www.swimaholic.eu/articles/returns-and-exchanges/

Classificada 1 em 5 estrelas

bed linen set

I ORDERED A BEDDING SET. THE SET CAME WITHOUT SHEET. I REPORTED THE ONLINE STORE ABOUT THE PROBLEM. BUT THEY DID NOT EVEN ANSWER ME. ORDER № 1726505022.

16 de setembro de 2024
Opinião espontânea
logótipo da Swimaholic

Resposta da Swimaholic

Dear Вячеслав,
no e-mail has arrived from you. In the order we see bed linen (bed linen for the pillow and duvet). The package is always complete. I don't understand what you are missing.

Tereza Swimaholic Team

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