Swimcore Academy Opiniões 70

Resposta da Swimcore Academy

12/11/2025

Thank you so much, Üzeyir!

It was a real pleasure having you on the course. I’m really glad to hear you enjoyed the training and found it valuable, we always try to keep it professional but friendly too.

Hope you’re making good use of the vest as well, a little gift from us for your effort and great attitude throughout!

Resposta da Swimcore Academy

12/11/2025

Thanks so much for the amazing feedback!

We’re really glad you enjoyed the course and that Nathaniel and Zaier made it such a positive learning experience. It means a lot to hear you found the sessions engaging from start to finish.

Hope you’re enjoying the under-wetsuit vest too, it’s our little thank-you for being part of the Swimcore Academy training!

Resposta da Swimcore Academy

10/11/2025

Hi Maria,

I’m genuinely sorry to read your review, but this doesn’t feel fair. We’ve been in contact and offered support, but it seems you preferred leaving a negative review instead of allowing us to resolve the issue.

We’re a small company that always tries to help our customers, including those in Australia, and we’ve had many happy and loyal buyers from there without any issues.

It’s disappointing when someone chooses not to give us a chance to make things right, but we wish you all the best.

Kind regards

Resposta da Swimcore Academy

10/11/2025

Hi Kevin,

Really appreciate you taking the time to share this, and for your patience while we sorted things out. Sometimes couriers make life tricky, but we’re glad we could get everything back on track quickly for you.

Thanks again for your understanding and support, it genuinely means a lot to small businesses like ours.

Best,

Resposta da Swimcore Academy

10/11/2025

Thanks so much, James!

We’re really glad you’re enjoying the headphones, they’ve definitely become a game changer for many swimmers out there.

Appreciate your kind words about our service too, it means a lot!

All the best,

Resposta da Swimcore Academy

Actualizada a 10/11/2025

Hi Mircea,

Thank you for your feedback. We understand your frustration and we’re sorry for the delay with your order. As we are based in the UK, international orders can sometimes take longer to process and ship, which may have caused the one-week delay you experienced.

We also always ship with DDP ensuring you do not have to pay any fees when receiving the item.

We always aim to dispatch as quickly as possible, and we truly appreciate your patience and understanding. If you have any further concerns, please don’t hesitate to contact us directly so we can assist you.

Best regards,
The Swimcore Team

Resposta da Swimcore Academy

10/11/2025

Thanks, Mrs Clark

We really appreciate you confirming that everything’s been resolved.
It was a pleasure helping you, and we’re glad we could get things sorted quickly!

Best wishes

Resposta da Swimcore Academy

10/09/2025

Hi Vanessa,

Thank you for your feedback. We’re sorry for the delay with your order. The 4XL size you purchased was temporarily out of stock and needed to be restocked, which caused a longer waiting time than usual.

We stayed in touch with you throughout this process, and as shown on the tracking, your item has now been delivered successfully. We really appreciate your patience and understanding.

Best regards,
The Swimcore Team

Resposta da Swimcore Academy

29/08/2025

Hi Gunyong,

Thank you for your feedback.

We’re really sorry to hear that your delivery took longer than expected.

As we are based in the UK, international/overseas orders can take additional time due to customs and local postal services, which is unfortunately outside of our control.

We always do our best to ship orders quickly and provide tracking where possible so customers can follow their parcel’s journey.

We appreciate your patience and understanding, and if you need any further updates on your order, please don’t hesitate to reach out to us directly.

Best regards

Resposta da Swimcore Academy

10/11/2025

Thanks, Sam

Glad to hear everything arrived just as expected!

We always aim to keep things simple and true to what’s advertised.
Appreciate your feedback!

Best,

Resposta da Swimcore Academy

10/11/2025

Thanks so much for your feedback!

We’re really glad you’re enjoying your Altum Wetsuit, it’s a fantastic choice for open-water swimming. Great to know it’s working perfectly for you!

All the best in the water,
Swimcore

Resposta da Swimcore Academy

10/11/2025

Thank you, Lizette!

We’re so glad you found what you were looking for, it’s great to know our products can reach places they’re hard to find locally. Appreciate your support from South Africa!

Best,
Swimcore

Resposta da Swimcore Academy

10/11/2025

Thanks, Kat

Really appreciate your honest feedback!

We’re glad you liked the product quality and size, though we’re sorry it didn’t arrive in time for when you needed it. We’ll take that on board and keep working to make our delivery times even smoother.

Best,

Resposta da Swimcore Academy

10/11/2025

Thanks, Michael

Really appreciate your kind words!

We always aim to provide quick and friendly support, so it’s great to know you were happy with the service.

All the best,

Resposta da Swimcore Academy

10/11/2025

Thanks for the feedback, Rosina!

We’re sorry the sizing didn’t work out this time, but glad to hear the return and refund process went smoothly. We appreciate you giving us a try and hope to serve you again in the future.

Warm regards,

Resposta da Swimcore Academy

5/05/2025

Hi Eimear,

Thank you for your feedback, and we’re sorry to hear about your experience.

Please note that your order was shipped abroad, which explains the postage cost.

We haven’t received any emails from you regarding a cancellation, but we’d be happy to look into this further.

Please contact us directly at info@swimcore.com with your order details so we can assist you.

Best regards,
Swimcore Team

Resposta da Swimcore Academy

10/11/2025

Kevin, thank you so much for taking the time to share such a detailed review, it truly means a lot!

We’re delighted to hear the SONR Swim Kit has made a real difference for your club and coaching sessions. You’re absolutely right, quality equipment is worth the wait, and we’re really pleased the product lived up to your expectations.

It’s been a pleasure assisting you, and we really appreciate your trust in Swimcore.

Wishing you and your swimmers continued success, we’ll be here whenever you need us again!

All the best,
Swimcore

Resposta da Swimcore Academy

22/02/2025

Hi Alex,

Thank you for sharing your experience with us!

We truly appreciate your patience and understanding regarding the stock issues. It’s great to hear that our updates and compensation made the delay more manageable for you. Providing excellent service is always our priority, and your feedback helps us improve.

If there’s anything else we can do for you, please don’t hesitate to reach out.

We look forward to serving you again!
Best regards

Resposta da Swimcore Academy

9/01/2025

Dear Jon,

Thank you for taking the time to leave your review. We value all feedback, as it helps us grow as a company. However, we feel it is important to provide further clarity for those reading this.

Firstly, we have been in regular communication with you regarding your concerns. We have always responded promptly and professionally, which contradicts your claim about poor customer service.

Secondly, your request for a refund was based on an item that had been used and washed.

Upon reviewing the photos you provided, we found no clear evidence of a manufacturing defect. As per our terms and conditions, we cannot issue refunds for used items unless a clear defect is identified.

Finally, we offered a 30% off on your next order initially and also to replace the item as a gesture of goodwill, despite the lack of visible faults. Unfortunately, you declined this resolution in favour of leaving this review.

We are a small business committed to providing high-quality products and excellent service. While we understand that not all experiences will meet expectations, we believe your review is not reflective of the facts in this case.

Best regards.
The Swimcore Team

Resposta da Swimcore Academy

10/11/2025

That’s brilliant to hear, Karen!

We’re so glad the swimmers are finding the feedback helpful, it’s exactly what the system was designed for. Thanks for sharing how it’s made a difference in their training!

Best wishes,