Swimsport Opiniões 

207
•
TrustScore: 5 em 5

4,8

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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

We needed to exchange an Amanzi which was too small. Swimsport were flexible to our needs and there was good communication about the exchange.

Classificada 5 em 5 estrelas

First class service and stock availability. Treated myself to new goggles and a rucksack, and sought advice on hand paddles. The paddles suggested were not in stock but received a message as soon as t... Ver mais

Classificada 5 em 5 estrelas

Nothing but great things to say about Swimsport. They went above and beyond to help me out after being let down by 2 other swim shops. I love to support smaller family run businesses and the fact that... Ver mais

Classificada 4 em 5 estrelas

It would have been 5 stars apart from the product (men’s swim jammers) sizing was far smaller than expected. As a result I had to exchange for the next size up and even they are a bit ‘snug’. I can’t... Ver mais

Informações sobre a empresa

  1. Loja de fatos de banho

Escrito pela empresa

Swimsport is a family run business providing a curated range of high performance swimwear, goggles, backpacks and training aids from the world's best brands such as Arena, Funky Trunks, Funkita and TYR.


Informações de contacto

4,8

Excelente

TrustScore: 5 em 5

207 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que escrevam opiniões

Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas

Respondeu a 100% das suas opiniões negativas

Geralmente responde em 14 horas

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

4,8

Todas as opiniões

(207)

42 opiniões nos últimos 12 meses

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Classificada 5 em 5 estrelas

Above & beyond customer service 🙌🏻

Nothing but great things to say about Swimsport. They went above and beyond to help me out after being let down by 2 other swim shops. I love to support smaller family run businesses and the fact that competitive swimming is still running through their family means they understand the wants and needs of their customers. I will always come here first when looking for our swim supplies for our 2 young swimmers. 🏊🏻‍♂️

2 de maio de 2024
Classificada 5 em 5 estrelas

Great service

Great service. I’ll definitely use Swimsport again. My order came quickly, which my daughter was delighted with and there was also a small bag of Haribo sweets included - a lovely touch. Thank you!

28 de abril de 2024
Classificada 5 em 5 estrelas

Would happily order again

I was reluctant to buy because I’d never heard of the company but I’m glad I did. The price was the best after a long internet search, postage was free and it was really quick. Very happy, thank you!

14 de abril de 2024
Classificada 1 em 5 estrelas

Extremely disappointed

Extremely disappointed. Unfortunately I had to return one of the swim packs I purchased for my children as it was too big for one of them. As this is a small company be prepared to pay your own refund fee, which I did without questions asked. I was shocked to receive a refund less than what I paid for the item. I questioned why I did not receive a full refund and was provided with some confusing lame excuse about promo offers, mind you no where does it state this on line prior to purchase. I expected to receive a full refund for what I paid but instead this small time business chose to steal from a customer for a couple of quid. Very poor customer experience and the communication thereafter was worse. Never have I experienced such poor customer service. I will shop elsewhere and do not recommend.p.s. watch your returns as it's returned to a home address, I paid for signed delivery but no one was home and the picture showed the parcel being left on the doorstep of the home, if the parcel went missing I would have had no refund however if you accept refund you need to be there to accepts returns.

15 de abril de 2024
Opinião espontânea
logótipo da Swimsport

Resposta da Swimsport

We are disappointed you weren't happy with your experience as we strive to provide excellent customer service. You placed an order for 2 backpacks using a promotional discount for orders over £60. On returning one of the items the revised order value was below £60 and therefore we refunded you the difference between the original order amount and the revised amount now the terms of the promotion were not met. We responded promptly to all communication setting out the basis on which the refund had been provided. We at no point stole from you and refunded the disputed amount as a gesture of goodwill.

Classificada 5 em 5 estrelas

Super helpful

Super helpful, managed to get the correct size for my daughter. We struggled a bit sizing wise and they couldn’t have been more helpful.

13 de fevereiro de 2024

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