Everything was made so easy, and completed quickly. Kim has been so helpful, and kept us informed of the progress with the contract and our deliveries. Excellent service.
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Attentiveness of Kim, who went over and beyond to help us resolve our wifi problems. She didn't rest until the issue, which was long running, was resolved. Shes a credit to you!
Every time I've dealt with Kim she has been extremely helpful and managed to answer my questions and sort any problems quickly. She is always polite and kind which is often rare these days when it com... Ver mais
We have used this company a couple of times to help with new utility deals. They have been very helpful and I’d particularly like to single out Stephanie F who has gone above and beyond to help our ch... Ver mais
Informações sobre a empresa
Escrito pela empresa
Award winning not for profit energy and telecoms broker - donate upto 80% of our profits from your switch to your chosen good cause.
Informações de contacto
Unit 3 Bensham Street, NE35 7LN, Sunderland, Reino Unido
- 0191 303 9404
- info@switchaid.org
- switchaid.org
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
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First star review from beginning to…
First star review from beginning to end... kepy in touch every step of the way. Letting me know of the progress of my order. First rate customer service, highly recommend
SATISFIED 100%
My questions were answered promptly and communicated via email.
My SIM card arrived the next day.
No issues with porting number, forms were easy to fill in online.
Kim felt like a colleague I had known for years. Kept me informed every step of the way.
Thank you team and Kim.
First contact friendly and efficient
I've only had the first introductory call with SwitchAid so far, but it was efficiently set up and conducted. Michael was straightforward and informative, and certainly inspired confidence in their service.
Responsive and speedy service
A speedy, Courteous and focussed discussion with Dom, which was exactly what I required. Seemed to understand the needs of a small charity and prepared to research the services required.
Very good and efficient service today…
Very good and efficient service today from Dom with our renewal service and also listening to what we needed best as a charity. This has given us an race of mind that we are getting the most out of our contract to best serve the needs and finances of our charity. Thank you Dom
Renewal at end of contract
Dom, was quick, efficient, friendly and knowledgeable. I felt listened to and understood and he helped us come to a good decision as regards renewal of our contract
Simple Setup. Good Service.
We needed SIM cards for our team. They found a good deal and supported us to set it up. Kim was available, communicated well, and helped throughout the process. Many thanks.
Switch Aid have helped our charity save significant amounts on our SIMs and VoIP system!s
Switch Aid have helped our charity save on our mobile phone and VoIP system. We have many volunteers who require a mobile phone, and Switch Aid have saved significant amounts - a huge help for cash strapped organisations like ourselves.
When dealing with them I have found them very efficient and always helpful. Due to the amount of SIMs we require it has been a pretty complicated affair, but Switch Aid have made it so much easier to sort out.
The team are great, and if they don't know the answer they will find out and get back to you quickly. I can't fault them, they are providing a great service to charities, saving them money and with a professional and approachable attitude.
Great for small charities
Our little charity preschool needed a new mobile contract and handset. I filled in an online form and someone phoned the next day. They quickly found us a better and cheaper deal than our existing one and donated us a basic smartphone handset which was perfect for what we needed. Communication was quick and nothing was too much trouble. I would recommend them for any small charity settings. Thanks Kim for your help.
My two churches are considering having internet installed
My two churches are considering having internet installed, one in particular so that it can be used as a warm space for people who work from home but who can't afford to heat their houses. Michael very quickly ascertained what will be possible in the two buildings and emailed me the chat, so that I can forward it to the treasurers. The technology and the prices are very good. I await further developments with interest and hope.
A right gem of a find!
Found switchaid on a Google search for charity Broadband! So pleased I did! Michael explained exactly what options we had and came back with a fantastic deal for us hat offers speed going from 3.4Mbps to around 80Mbps!!! And the price has less than doubled! In todays world we needed more than we currently had but were tied into an expensive PlusNet package.
Once I accepted the offer, Michael explained the process fully and how it will all work and started the ball rolling for us! An excellent service that I shall use again when needed!
Fantastic, professional service with THE BEST DEALS
We have been with SwitchAid for a little while now and once again they haven't failed to deliver on getting us the best possible deal. Michael has been really helpful, he has explained everything and kept me in the loop every step of the way! fantastic service and a pleasure to work with you.
Excellent service
Excellent service. Received responses extremely quickly, excellent communication and support given to find the right package for our organisation, with polite knowledgeable staff.
SwitchAid was fabulous
SwitchAid was fabulous. Brandon and the team were so helpful and attentive and endlessly patient with us while we faffed about trying to get contracts ended elsewhere. We are so glad we have found them to look after all our future SIM needs etc as our charity grows.
Excellent Service for the Voluntary Sector
SwitchAid are committed to getting excellent prices for the voluntary sector. We're a small charity but have worked with a number of different providers to get cheaper Mobile Bills. SwitchAid have the best customer service of anyone we've dealt with, and it is nice to know the names of people you're dealing with - unlike some of the larger companies.
Great advice and action
Speedy - Expert - Reliable
Speedy, expert, reliable, responsive help! Many thanks!
A really great service!
Switchaid were so helpful in getting us up and running with WiFi, mobiles and phones in our new building. Sarah and Lee were always around to help and went the extra mile to get us the best deals and prices. So glad we came across their service, what a great initiative to help charities save money on monthly outgoings. Would highly recommend - thanks guys.
So this process worked really well
So this process worked really well. As a charity we were unsure because this was the first time we have talked about our communications being managed . In retrospect we really didn’t need to worry. The handling was professional courteous and responsive . Would thorough recommend
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