Simon, Micky and Rayan we were helpful to us. We bought our wardrobe but it came unassembled, we reached out to unicom just yesterday evening and it was all sorted by 10am today. Thanks to Micky and... Ver mais
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Leia as opiniões dos outros
I just wanted to take a moment to give a shoutout to Lee for his exceptional customer service. He was an absolute pleasure to deal with when shopping business phone service. I'm a small business owne... Ver mais
A empresa respondeu
Absolutely terrible company. I am getting charged over a grand a month due to 'estimated readings', which they can make up arbitrarily. Each month my bill increases by a couple hundred pounds despit... Ver mais
A empresa respondeu
I just had a phone call regarding landline and broadband. Chloe who rang male was a very experienced and professional. She did explain everything clearly and also went through another services wh... Ver mais
A empresa respondeu
Informações sobre a empresa
- Empresa de telecomunicação
- Operador de Internet
- Operadora de telecomunicações
- Serviço de hospedagem web
Informação fornecida por diversas fontes externas
Saving over 100,000 small UK businesses money on their business telecoms and energy for over 16 years. Unicom is the one provider, one bill, one solution to its customers. Unicom provides small businesses with outstanding value for money on business line rental and calls, broadband, mobile and energy services, supported by a dedicated team of UK customer service advisers.
Informações de contacto
No. 1 Dovecote, Old Hall Road, M33 2GS, Manchester, Reino Unido
- 0161 465 6690
- info@switchingon.com
- switchingon.com
3,7
Aceitável
3 mil opiniões
Sem histórico de convites para avaliação
Esta empresa não convidou os clientes, pelo que as opiniões podem não ser representativas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Rudi was very helpful and explained…
Rudi was very helpful and explained everything well.
16 de agosto de 2023
Opinião espontânea
Resposta da Unicom
Hi Keith,
Its great to hear that Rudi was very helpful and explained everything well.
Chloe - Digital Team
Helpful, Money-saving Ryan
Ryan was very keen to save money on our water and phone bills. Although a salesman he wasn't pushy. He was polite, knowledgeable and helpful. Thanks Ryan x
16 de agosto de 2023
Opinião espontânea
Resposta da Unicom
Hi,
Its good to see that Ryan was able to save money on your water and phone bills while remaining polite, helpful and knowledgeable.
Chloe - Digital Team
Dealt with a guy named Ryan
Dealt with a guy named Ryan. He was very helpful and explained everything fully. He was very patient and answered all queries i had well.
15 de agosto de 2023
Opinião espontânea
Resposta da Unicom
Hi Diane,
Thanks for your review.
Its good to see that Ryan was very helpful and explained everything well.
Chloe - Digital Team
Very helpful and informative services…
Very helpful and informative services thank you. And all sorted within 1 phonecall!
15 de agosto de 2023
Opinião espontânea
Resposta da Unicom
Hi Alix,
I am so pleased that you found us to be very helpful and your query was sorted in one phonecall.
Chloe - Digital Team
Joe was really helpful in getting my…
Joe was really helpful in getting my broadband set up and even saved me money on my water bill in the process so I was very happy
15 de agosto de 2023
Opinião espontânea
Resposta da Unicom
Hi Jessica,
Its great to see that Joe was really helpful in getting your broadband set up and managed to save money on your water bill also.
Chloe - Digital Team
Really helpful
Really helpful, personal and don't try and force a product I don't need. Keen to provide a service that works best for the customer.
11 de agosto de 2023
Opinião espontânea
Resposta da Unicom
Hi Timothy,
Its really good to see that you found Unicom to be really helpful and personal.
Chloe - Digital Team
new how to help did a good job
11 de agosto de 2023
Opinião espontânea
Resposta da Unicom
Hi David,
Thanks for your 5* review.
Its great to see you have had a positive experience with Unicom.
Chloe - Digital Team
Cancelled my broadband and phone lines…
Cancelled my broadband and phone lines with them in April. Still billing me for 2 lines and do not return emails. I have rang several times about this and been told it was sorted. They call me to see if they can do anything to keep my business and all other things they try and sell. Disgraceful company avoid at all costs.
9 de agosto de 2023
Opinião espontânea
Resposta da Unicom
Hi Maria,
Thank you for taking the time to leave a review for us. We are always looking for ways to improve our services so I'm grateful for your feedback.
I am sorry to hear of the issues with your telephone and broadband services. I can see that you have spoken to our team this morning regarding this.
I have passed your review onto them and they should be in touch to further discuss.
Chloe - Digital Team
Elderly parents without workingphone for fortnight
Parents in their 80s with health issues still have no working phone at home due to Unicom failure to fix, or even to communicate at all. No mobile phone. Been 2 weeks now. Chloe, how can this be fixed quickly?
9 de agosto de 2023
Opinião espontânea
Resposta da Unicom
Hi Amanda,
Im sorry to hear that your parents are having issues with the phone line.
I am keen to get this picked up as a matter of urgency. I have submitted a request for further information to help me locate the account.
Ryan - Digital Team
Accounts Manager - Jade Malone
I dealt with Jade Malone, She was very pleasant, explained everything in detail and nothing was too much trouble. If not for her I may have looked elsewhere for my broadband but she did everything in her power to get me the best deal.
9 de agosto de 2023
Opinião espontânea
Resposta da Unicom
Hi Sam,
I am so pleased ot see that Jade was very pleasant and explained everything in detail while finding you the best deal possible for your broadband.
Chloe - Digital Team
really helpful staff
really helpful staff, took time to talk and explain the procedure.
8 de agosto de 2023
Opinião espontânea
Resposta da Unicom
Hi Hazel,
Its great to see that you have found Unicom staff to be really helpful and that we took the time to talk and explain the procedures.
Chloe - Digital Team
5 STAR SERVICE - AGAIN
Novie was very polite and professional, calling when she said she would. Very knowledgeable about the service offered and I was more than happy to switch over to Unicom.
9 de agosto de 2023
Opinião espontânea
Resposta da Unicom
Hi Pauline,
Thanks for your 5* review.
Its great to see that Novie was very polite and professional.
Chloe - Digital Team
Helpful talked to me not at me
7 de agosto de 2023
Opinião espontânea
Resposta da Unicom
Hi,
Thanks for your 5* review.
Its great to see you have had a positive experience with Unicom.
Chloe - Digital Team
Very unprofessional service and…
Very unprofessional service and disorganised staff, I’ve reported a fault on my phone line and broadband, however it is yet to be fixed, I’ve been on the phone with several people and no engineer has been booked and haven’t been able to divert my call to my second telephone line. Loss of weekend business due to incompetent call handlers and now once just been hold that the call diversion will take place up to 2 working days. Will never recommend this company to anyone, avoid at any cost.
Just a follow up, it’s been two weeks since the fault reported, no manager has taken the time to call l me to explain what’s the issue, everyday I call my call get handled/ answered by someone out of U.K. no explanation or can’t event tell me when the line will be back on, extremely frustrated.
4 de agosto de 2023
Opinião espontânea
Resposta da Unicom
Hi Anamul,
Thank you for taking the time to leave a review for us. We are always looking for ways to improve our services so I'm grateful for your feedback.
I am sorry to hear of the issues with your telephone and broadband services. I understand how important these are for the smooth running of your business. Please let us look into this for you.
I have tried to locate your account with your name but was unable to do so. I have requested more information from you. If you could reply with the account information, I will be happy to investigate this matter further for you.
Chloe - Digital Team
Excellent Customer Service
Rudi is a very helpful young man for only being in post 3 months, and I hope will go far with the relevant training in your company. He took time to explain what his call was about and that is important, even more so for vulnerable customers. Technology is changing every day, and keeping up with it is unattainable most of the time, so we need very patient customer service staff who don't mind repeating themselves. Keep up the good work!
3 de agosto de 2023
Opinião espontânea
Resposta da Unicom
Hi Gwen,
Thanks for your 5* review.
Its really nice to hear that Rudi took the time to explain everything and was very patient also. I will be sure to pass your review onto them.
Chloe - Digital Team
Spoke to chloefab service
2 de agosto de 2023
Opinião espontânea
Resposta da Unicom
Hi Nadine,
Its great to see that you received a good service from Chloe.
Chloe - Digital Team
Avoid at all costs
Avoid at all costs. I came out of a fixed plan and was charged extortionate daily charges. I signed a fixed contract back in March but I am still being charged out of contract prices. Avoid dealing with Zoe. I have phoned several times, it was sorted for one month then went back to being overcharged. Promised a call back within a day or so, that was over a week ago. I dont have time to be on the phone for over an hour. Had ENOUGH.
19 de julho de 2023
Opinião espontânea
Resposta da Unicom
Hi Christina,
Thank you for taking the time to leave a review for us. We are always looking for ways to improve our services so I'm grateful for your feedback.
I am sorry to hear that you have been charged on the standard rates when a contract has been agreed in this time, please let us look into this for you.
I have passed your review to the team dealing with your account and they should be in touch soon with an update.
Chloe - Digital Team
Resposta da Unicom
Hi Sean,
Thanks for your 5* review.
Its great to see that you have had a positive experience with Unicom.
Chloe - Digital Team
The lovely Louis Douglas
I always dread having to start ringing around for prices on my utility bills, but Louis Douglas made the whole thing seem effortless, He also put me in touch with a different part of your team for some of my other utilities & am expecting a call.
Louis was very helpful & friendly and made it all go very straight forward, thanks Louis
28 de julho de 2023
Opinião espontânea
Resposta da Unicom
Hi Helen,
Its great to see that Louis was very helpful and friendly and also made sure you were speaking to the right person for the different services we offer.
Chloe - Digital Team
VERY POOR COMMUNICATION,WILL PROMISE…
VERY POOR COMMUNICATION,WILL PROMISE ANYTHING TO GET YOU TO SIGN UP THEN THREATEN YOU IF YOU COMPLAIN ABOUT SERVICE.
CHEAP PRICES POOR SERVICE. PHONE HELP DESK NEVER THE OPTION TO SPEAK TO SOMEBODY YOU CAN EXPLAIN PROBLEM TOO.BETTER TO GO SOMEWHERE ELSE.
19 de julho de 2023
Opinião espontânea
Resposta da Unicom
Hi Malcolm,
Thank you for taking the time to leave a review for us. We are always looking for ways to improve our services so I'm grateful for your feedback.
I am so sorry to hear of the issues with the service provided, please let me look into this for you.
I have tried to locate your account with your name but was unable to do so. I have requested more information from you. If you could reply with the account information, I will be happy to investigate this matter further for you.
Chloe - Digital Team
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