I ordered many items, the fit was odd and the colour was not as it looked on the website. I was so excited as they look really good quality on the website, dont be fooled. They dont even offer refunds... Ver mais
Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
Leia as opiniões dos outros
Bottoms were a terrible make & clearly poor/no quality check. I thought they were on backwards cause there was so much excess fabric at the front. Unwearable bottoms (Mateo High Waist Bottom). Top (My... Ver mais
A empresa respondeu
I ordered the floral vital 2.0 sylk swim set and the white sylk society lounge set and I’m super impressed with the quality! Everything fits perfect, customer service was awesome and it all arrived su... Ver mais
A empresa respondeu
I’m beyond impressed with my recent swimwear order! The quality is top-notch—luxurious, soft, and stylish material that fits perfectly. The designs are flattering and true to size. The customer s... Ver mais
A empresa respondeu
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Respondeu a 33% das suas opiniões negativas
Geralmente responde em 14 horas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
As pessoas também visitaram
Super impressed so comfortable and…
Super impressed so comfortable and excellent quality , thanks for the amazing swim

Resposta da Sylk Swim
My parcel arrived so fast & I couldn’t…
My parcel arrived so fast & I couldn’t be happier!

Resposta da Sylk Swim
A great shopping experience
A great shopping experience. I ordered a swim set and a lounge set and absolutely LOVE everything about them. Plus my order came super quick!

Resposta da Sylk Swim
Beautiful, comfy and supportive
Beautiful fabric that is so comfy! Great options if you need more support up top - new go to cut for me!

Resposta da Sylk Swim
Love this brand
Cannot recommend them enough! quality swimwear that feels great and amazing customer service. I had to exchange a top and the process was super fast. Will definitely purchase again.

Resposta da Sylk Swim
The most comfortable swimwear I’ve ever…
The most comfortable swimwear I’ve ever purchased! I could sleep in this the material its just so soft! I’ll definitely be purchasing more in future as it’s true to size, highly recommend!

Resposta da Sylk Swim
Horrid customer service - do not recommend
Sub-standard customer service, ridiculous delayed responses, restricted payment methods (no PayPal) and all round poor value for money. I have had to return the same top twice due to ordinary sizing guidelines and I’m out of pocket each time for shipping. Shani grimmond get your business together and hire some decent administrative staff who can respond quicker than 2 weeks from multiple communication streams.

Resposta da Sylk Swim
DO NOT BUY OFF SYLK SWIM
DO NOT BUY OFF SYLK SWIM!
Terrible service, scamming my friend!! Do not produce the return form and will not give my friend a refund when I was guaranteed onere. Ridiculous! Horrible, horrible service. Do not buy. So many people have tried to contact them with no luck whatsoever! They ignore all my messages and delete comments.

Resposta da Sylk Swim
Terrible customer service with no…
Terrible customer service with no response.
I emailed the company to receive a returns form which I never got a reply to, I then messaged them on instagram to organise a form which they said they would have sent to me, it's been 2 weeks since i've contacted them and still no returns form!
I have nothing negative to say about the bathers as they were amazing and flattering to my body shape, and I received endless compliments on them, just wish the customer service was a little better at responding to customers emails.

Resposta da Sylk Swim
By far the worst customer service I…
By far the worst customer service I have ever experienced, one star is more than what it’s deserved. Ordered a product a month ago, returned it, and still not heard a thing. Waiting three weeks to receive my return. Over priced product with disgusting poor customer service; does anyone actually work for this company. Email and emails have been sent with no responses and if I get one it’s close to a week and a half later. I would never recommend this company or product to anyone! Beyond disgraceful and disgusted!

Resposta da Sylk Swim
Absolutely terrible service!
Absolutely terrible service!
Ordered a bikini set and only received the bottoms in the order. After three weeks of no response to my emails, finally got a response offering a replacement and still haven't received an email for another 2 weeks. Shocking service, avoid at all costs! Expensive bikinis, mediocre quality and shockingly terrible customer service!

Resposta da Sylk Swim
Absolutely disgusting
Absolutely disgusting, placed my order 4 weeks ago and still nothing to show for it!
Can barely get a response to any of my emails, I’ve been extremely patient considering the circumstance of COVID etc. but now it’s just a joke.
Unfortunate I can’t comment on the product because I haven’t received them, but customer service is terrible!
How disappointing.

Resposta da Sylk Swim
Do not buy the Linial Set.
I bought the Linial Set and was superrrrrrr disappointed in the quality of the swim pieces. Although the tops cut and shape was stunning They felt like bad gym gear tbh and the stretch bands continually flip and tangle up in the bikini. I would not recommend this product. So disappointed.

Resposta da Sylk Swim
Super disappointed with the Customer Service
Super disappointed with the customer service. I ordered the Vital Top with the matching bottoms in the blue. Sadly when it arrived it was too small so I emailed customer service in regards to sending it back and exchanging for a bigger size. In the response I received I was NOT told that they would not be restocking that style and did not find this out until after I had already sent it back. This honesty makes me so upset because if I was aware of this I would of kept it and dealt with it being to small, now I'm left with no top. AND all customer service said was to re order it off the page??? however it is not available anymore! AND when I commented on their social media post I did not get a response on what they suggest I do. Defiantly wont be suggesting anyone to buy from this website.

Resposta da Sylk Swim
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