synthesys.ioOpiniões 

113
TrustScore: 4.5 em 5

4,3

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Classificada 5 em 5 estrelas

Synthesys is a terrific company and what they develop is truly state of the art! I have only begin to scratch the surface of everything they offer, I am learning the ins-n-outs of AI Studio. There... Ver mais

Classificada 2 em 5 estrelas

Finger weg vom Custom-Avatar Ich fühle mich echt betrogen Es ist für mich nicht zu erklären, warum ich so viel Geld für einen benutzerdefinierten Avatar investiert habe. Ich habe sogar extra ei... Ver mais

Classificada 5 em 5 estrelas

I must say, that initially, I was quite skeptical about the AI Avatar hype. Having seen and heard with my own eyes what‘s possible- I am simply overwhelmed and excited. Keep on the good work😃👍 5th... Ver mais

Classificada 5 em 5 estrelas

Every project has turned out great. The AI voices are remarkably realistic, and the range of accents and tones is very useful. The video avatars add a dynamic element to my presentations. My only sugg... Ver mais

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Informações sobre a empresa

  1. Empresa de software

Escrito pela empresa

Lifelike AI Voice & AI Video Generator. Real Humans & Real Voices helps you create multi-lingual videos without having to hire actors, cameras, or audio equipment.


Informações de contacto

4,3

Excelente

TrustScore: 4.5 em 5

113 opiniões

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4,3

Todas as opiniões

(113)

14 opiniões nos últimos 12 meses

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Classificada 4 em 5 estrelas

Solid Platform with Room for Growth

A solid platform offering high quality voiceovers and an easy to use interface. The video avatars are a nice feature, though there coul be more customization options.

20 de julho de 2024
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Resposta da synthesys.io

Thank you for your valuable feedback, Khalid! We appreciate it.

Classificada 5 em 5 estrelas

Impressive Results Every Time

Every project has turned out great. The AI voices are remarkably realistic, and the range of accents and tones is very useful. The video avatars add a dynamic element to my presentations. My only suggestion would be to add more diverse avatar styles to fit various themes better. Nonetheless, it's a fantastic tool that delivers impressive results every time.

17 de julho de 2024
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Resposta da synthesys.io

Thank you for your valuable feedback, Shan!

Classificada 5 em 5 estrelas

Excellent Quality and Customer Support.

I've been very impressed. The quality of voiceovers is top-notch, and the platform is incredibly intuitive. Whenever I had a question, the customer support team was there to assist me promptly. Rare to find such great technology with excellent service. Highly recommended giving it a try!

16 de julho de 2024
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Resposta da synthesys.io

Thank you for the review, Ismail! We are glad to have you onboard :)

Classificada 5 em 5 estrelas

Had a problem with the software

Had a problem with the software. I asked support for help and fixed my problem within a blink of an eye. Super support teams. Thank you so much for your excellent support.

16 de julho de 2024
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Resposta da synthesys.io

Thank you so much for taking the time out for this review, Martin. We really appreciate it!

Classificada 5 em 5 estrelas

I purchased the mega bundle of Synthesys.io's EVA AI apps.

I purchased the mega bundle of Synthesys.io's EVA AI apps. They have produced some quality tools that allow images and videos to be generated from text prompts and from introducing other images. There has been a short learning curve and some experimentation with the AI prompts, but I have come up with some great images and video clips that I will be using in my projects.

The one area I give them extra high marks in is their support. In learning the software, I had numerous questions that led me to put in multiple tickets with their support department. In every case, they emailed me back promptly with the answer to my questions. I have been very impressed. I give them 5 stars for the wide range of AI tools that they provide and especially for their excellent support department.

11 de julho de 2024
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Resposta da synthesys.io

Thank you so much for your review, Daniel. We are glad to know we were able to answer your questions about EVA promptly :)

Classificada 5 em 5 estrelas

EVA REVIEW

This is a first class piece of kit, the lip sync is near perfect and will get much better in time, absolutely first class! and the fact that AI STUDIO is incorporated within the system is brilliant, all in one dashboard, everything is seamless. Absolutely outstanding, if you are serious n your business needs then you MUST get this app.5**

3 de julho de 2024
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Resposta da synthesys.io

Thank you so much for your review, Neil. We really appreciate it.

Classificada 1 em 5 estrelas

No way to cancel

Upon signing up in 2023. I was asked to upgrade to have lifetime access to a face swap type video technology but never had access. When questioned via email, I never actually received the upgrade I paid for. I did utilize the speech to text for several projects. Fast forward to the past few days as I tried to cancel my subscription. 1st, I no longer have access to any setting within my account. The chat bot stated I could cancel my subscription under the "My Plan" tab which is no longer available. I tried to delete my account but a warning popped up stating that I would still be charged for my subscription. When I asked the chat bot for directions, it indicated that the warning message was wrong. The same chat bot that has incorrectly provided answers to most questions asked. I have sent formal notice of my request to cancel and if it is charged again will be filing a fraud complaint. What I have noticed is that nothing with this company has improved in the last year. The ai video and voice options are still just as bad as they were a year ago and with multiple other companies providing far more advanced production and quality. I am pretty convinced this is single man operation fronting as something more.

21 de junho de 2024
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Resposta da synthesys.io

Dear Amy,

Thank you for your candid feedback. We really appreciate the time you took to write this review as it helps us improve our products and services.

Upon checking we could find only 1 prior contact from 10 months ago, where you had reached out to our support team to swap your plan of AI Humans to that of AI Voices. And the next contact we could find was the one you sent yesterday to cancel your subscription which has been immediately attended to. We could find no prior correspondence related to your FaceSwap purchase. If we had been contacted regarding the FaceSwap issue, we would have promptly addressed the access issue for you.

I apologize about the misunderstanding that was created due to the responses from our chatbot which is currently in the beta phase. This is something that we are looking into and will surely work on improving the information it provides to our users.

Also, regarding improvements to AI Voices, the following improvements have been made in the past year:
- We have included multiple new voices - Both Premium and Ultra lifelike voices
- We added the feature to add multiple voices to a single script.
- We provided access to our users to create their own custom voices instantly.
- We also introduced voices with Speaking Styles where users could select different styles for the same voice.
- AI Voices GPT was also added that helped users create voiceovers directly from their OpenAI (chatGPT) account. This service was provided to all AI Voices customers at no additional cost.

Please feel free to reach out to us if you have any other feedback or concerns. We are always here to help.

Classificada 5 em 5 estrelas

Had some issues in the beginning

Had some issues in the beginning, but we were able to work through it and now I’m a very happy customer. They have an excellent customer service team that truly cares. I will be a loyal customer to their company.

17 de junho de 2024
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Resposta da synthesys.io

Thank you so much for your review, Michael.
We really appreciate it :)

Classificada 1 em 5 estrelas

Be aware, this is not a real company, is a scam

I am pretty sure this is a real team of scammers.

The platform could never show me what the packaged I purchased included after the payment was done.

I could never use the Dubbing tool because I kept getting an error message, and then customer service refused to give me a refund after proving I couldn't use the tool.

Now, I am worried they will charge my card again after I requested the account cancellation by email.

I look for the account on LinkedIn and it totally seems like a scam company with no real employees.

15 de abril de 2024
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Resposta da synthesys.io

Dear Ana,

I am sorry for the trouble and thank you for your valuable feedback. We take all our customer's feedback very seriously.

After checking your case history, it is important to note that you purchased the Synthesys Creator Unlimited Monthly Plan which gave you access to 3 apps - AI Voices, AI Humans and AI Images. Synthesys Video Translate was not a part of this purchase.

Since you had not purchased Synthesys Video Translate (Synthesys AI Dubbing) tool, you started seeing an error once your free limit of translating videos was exhausted. Had you purchased Synthesys Video Translate, you wouldn't have experienced this issue in the first place.

I hope this makes sense.

We have already canceled your subscription so that you are not billed any further. Not only that we have also issued a refund for your purchase of Synthesys Creator Unlimited Monthly plan. To protect your private/sensitive information, I have sent proofs of subscription cancellation and refund issued in an email.

Also, I can assure you that we are not a scam company. We have replied to all your queries within a few hours of receiving them.

If you still have any further feedback, please feel free to reach out to us. We are always here to help our customers.

Classificada 1 em 5 estrelas

Poor UI, sketchy business practices

As others have reported, this business has some very questionable business practices and I would strongly recommend avoiding them.

I have an LTD with them via AppSumo and use their service mostly for AI-generated audio narration. It works well enough, though the UI is terrible.

In 2022 I also purchased their new visual AI tool. I did not realize it was an automatically renewing annual subscription at the time, as I was given no indication of this and I was never given any notice whatsoever they were then going to charge my card again a year later. In fact, I even logged into their site to make sure I didn't have any subscriptions with them (other than my AppSumo LTD) before the charge and there was NO indication there that I had any sort of subscription with them for the visual AI service (and thus no way to cancel a subscription, either).

While doing some end-of-the-year accounting last week, I discovered they had charged my debit card $297 in November. I immediately contacted them and asked for a refund. I have not even used their visual AI tool in well over a year (I lost interest after playing with it for a few months, as it generates the same kind of crappy AI art as every other AI company). They refused to provide a refund and offered no apologies or explanation. I am now working with my bank to reverse this fraudulent charge.

Aside from that, most of their AI tools are fine, though their UI and UX is generally horrendous and makes common tasks take about 5x longer than they should. They have clearly never done any serious usability testing with their products.

In summary, you can find equally effective AI tools with a better interface elsewhere. I recommend finding a more reputable company with transparent billing practices for your AI media needs.

UPDATE: Synthesys has replied with screenshots showing that it is an annual fee. Now I'm waiting for screenshots showing where I agreed to an auto-renewing charge (with no notification provided of any new charges or impending renewals). Furthermore, there is no information about this subscription on my user account page on their site (and certainly no information about how to cancel it). A reputable company would a) make it clear that it is an auto-renewing charge, b) inform you of any upcoming renewals or charges, and c) make it easy to identify and cancel your subscription from your user account page. Their business practices are sketchy at best and fraudulent at worst. Avoid at all costs.

23 de janeiro de 2024
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Resposta da synthesys.io

Dear Doc Fox,

Thank you for taking the time to share your feedback with us. We value the insights our users provide and are committed to ensuring a transparent and satisfying experience with our products and services.

We understand your concerns regarding the renewal of your subscription to our Synthesys Visual tool. We strive for clarity in our communications and would like to mention that the nature of the subscription, including its automatic renewal and pricing, is stated in detail on our sales page and checkout pages as you can see in the screenshots here: https://prnt.sc/kwXvMxs1hx0L and https://prnt.sc/DYuATGQfB_Av. We aim to ensure that all pertinent information is readily accessible to our users on our sales and checkout pages to make informed decisions.

Regarding the refund policy, we offer a 30-day money-back guarantee, as clearly stated on our sales page: https://prnt.sc/xIXB85qiSQtG. We regret to hear that your request for a refund came after this period had passed. While we stand by our policies, we are always looking for ways to improve our services and the experience of our users.

We appreciate your feedback on the user interface and experience of our AI tools. Continuous improvement is a key focus for us, and insights like yours are invaluable in guiding our enhancements.

Should you have any further concerns or suggestions, please do not hesitate to contact us. We are here to support you and ensure that your experience with our products is positive and productive.

Classificada 1 em 5 estrelas

Le logiciel Talkingface ne fonctionne…

Le logiciel Talkingface ne fonctionne pas correctement, les lèvres des comédiens ne sont plus correctement synchronisé. Cela fait plusieurs emails que j'envoi et je n'ai jamais de réponse. C'est très décevant pour une entreprise sois disant "sérieuse et pro".

11 de outubro de 2023
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Classificada 1 em 5 estrelas

I absolutely loved this app..until it crashed the same day i paid for it

I absolutely loved this app... until it collapsed and failed to deliver - two days before an event for which I spent precious hours creating videos. The customer service is so good, but what's the point when the product is a giant fail. I can't put customer service in a big screen in front of 100s of people... so disappointing.

20 de agosto de 2023
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Resposta da synthesys.io

Hi Janine,

Thank you for taking the time to share your feedback and concerns about our service. We value all input from our users and take it seriously as we continuously strive to improve our products and services.

I am so sorry that you had to go through this. We unfortunately had an outage with our cloud service provider which caused the issue with our apps. I understand how frustrating it must have been.

We now have additional backup measures in place so that these issues never occur again in the future.

If you have any concerns, please feel free to reach out to our support team. We are always there to help our customers.

Best Regards,
Team Synthesys AI Studio

Classificada 1 em 5 estrelas

This Tod Gross is a joke of a man. Poor product as usual

This Tod Gross is a joke of a man. He promises so much and delivers absolutely crap. My worst purchase ever. My gut instinct told me this will be another bullock of a product when I couldn't see PayPal payment option button.

26 de março de 2023
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logótipo da synthesys.io

Resposta da synthesys.io

Hi Edward,

First of all, thank you for your feedback. We take all our customer’s feedback very seriously as it helps us improve our existing products and services.

I apologize if you have had an unpleasant experience using our products. We have a 24/7 support team who is always there to help you out with any billing and technical issues you might experience using our apps. If you still need help, please reach out to us and we will be glad to help.

We are also currently working to add multiple payment options including PayPal in the coming months.
Again, thank you for your time.

Classificada 1 em 5 estrelas

Synthesys: Stagnant Development and Lack of Transparency Leaves Customers Frustrated

Instead of focusing on enhancing and expanding the capabilities of the software, the company has shifted its attention to creating additional "deals" and charging customers extra fees for added features. This lack of development and improvement is extremely frustrating, as it leaves users feeling as though the software remains stuck in a beta phase, even months after its initial release. It is imperative that the company re-focuses its efforts on improving and expanding the capabilities of the software, in order to provide customers with the level of service and value they expect and deserve.

Furthermore, it is not only the lack of development and improvement that is concerning, but also the lack of communication and transparency from the company regarding their plans for the software's future. Customers who have invested in the product, both financially and in terms of time and effort spent using it, have a right to know what the company's intentions are for the product and if there are any plans for future updates or improvements. Without this information, it is difficult for customers to make informed decisions about their continued use of the product and whether or not to invest in additional features. It is crucial that the company takes the necessary steps to address these concerns and provide clear and timely communication to its customers about the future of the product.

Horrid customer service makes it even worse, Anshu in particular was not helpful and his tone is the worst part of it.

10 de janeiro de 2023
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Resposta da synthesys.io

Dear James,

First of all, thank you for your feedback. We take all our customer’s feedback very seriously as it helps us improve our existing products and services.

We would like to clarify a few things. Based solely on customer feedback, we switched from a credit-based model to a subscription-based model in which we provide all the features of the product for a very competitive monthly/annual fee.

Not only that, we have been very transparent about the upcoming updates and improvements being made to our products through our email newsletters, announcements on our Facebook group as well as our roadmap site. Most of our users are a part of the Facebook group and roadmap portal and constantly provide valuable inputs and suggestions that can help us improve our products.

What we find confusing about your review is that you mentioned we have deals and are charging for upgrades, however, when we checked, you had purchased the Monthly plan of our Audio Synthesys Studio product on November 14, 2022, which does not have any upsells or upgrades.

Also, to maintain complete transparency, we clearly mention on our refund policy page that we provide a 7-day money back guarantee which is applicable only to the initial purchase and subscription rebills are non-refundable. However, our support team can be contacted anytime to get the subscription cancelled and cease further billing.

Even though our refund terms clearly state the rebills are non-refundable, our support team member refunded the latest charge as a goodwill gesture as we did not want to see you disappointed. We never received a cancellation request from you before your first contact with us on January 15, 2023.

It is also not commonly seen that someone contacts support first claiming that they haven’t purchased the product in the first place and that they are being billed fraudulently. When provided with proof of purchase and evidence of the product being used, state that they haven’t used the product beyond the first month and hence, should not be charged for the subsequent months. If we had been contacted before the first rebill happened, we would have surely cancelled your subscription and you wouldn’t have been billed.

We hope this clarifies things for you and would like to thank you for trying our software.

Classificada 5 em 5 estrelas

I am very impressed with synthesys.io

I am very impressed with synthesys.io. It provides me with a human like presenter to convey information to my audience. The reason I chose this format, is that my human-like person can easily translate my message into many other languages, and this is what I need to communicate with my world-wide audience. It does a great job!

25 de outubro de 2022
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Classificada 5 em 5 estrelas

Great customer service

Great customer service, refund without problems. also very clear and fast troubleshooting. shout out to lorraine

20 de outubro de 2022
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Classificada 5 em 5 estrelas

The Swiss Army Knife... Does The Job!

I've been using Synthesis since it first came to market. I have had incredible success with it and use it on a regular basis for a variety of projects from explainer spokesmen/women to regular commercials. Because of my technical background, I can achieve a much broader range of results than the "average joe user." Like any other tool, its results are somewhat commensurate with the expertise, experience, and imagination of the person wielding the tool. I've used other competitive products, but for a "swiss army knife" product, this does the job for me. I Like It A Lot!

17 de outubro de 2022
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