tacobell.co.uk Opiniões 135

What a joke I ordered a crunch wrap supreme meal and a volcano burrito meal and there is no meat in either I didn't think I had to check for the filling I paid for won't be back

I am writing to raise a complaint about a very poor experience and unnecessary distress at one of your restaurants.

I arrived at the store at approximately 10:40pm. The restaurant advertises a closing time of 11:00pm (including on the store signage and online). However, when I attempted to place an order I was told by the “manager” of store that they were “closed” and that they could only serve chicken tenders or chips. I explained that the store was still within its advertised opening hours, and after some discussion the staff member spoke to a manager and my order was eventually taken.

The manager of the store, actually informed me that the store closing time is 10.45pm and that the signage on the outside of door/online is wrong and hasn’t been changed yet. The shop was open, lights were on and the door was not locked, a customer even enter the store as my order was eventually being taken after nearly 15 minutes of being in the store.

Unfortunately the food I received was extremely poorly prepared. The Volcano Burrito was covered in excessive spicy sauce, including sauce poured over the outside of the wrap. There was also very little actual filling inside. The food was completely inedible and after taking a single bite my mouth was burning and I experienced severe heartburn. Even as I’m writing this nearly 2 hours later, my mouth is still burning and I still have heartburn which is disgraceful.

It is also concerning that this is not a normal amount of sauce on a volcano burrito. I have attended many Taco Bell branches and never had this experience, I am concerned because this is how a manager has behaved and prepared a customers food after they have initially refused services to and after being told to by someone on the phone that he has done this in retaliation which is disgraceful behaviour.

While the food was being prepared I also overheard staff mentioning “spicy,” which made the situation feel even more uncomfortable given the earlier disagreement about being served. One of the gentlemen put gloves on and handled the bin and then I’m confident he was preparing the food with the same gloves which is unacceptable.

I attended the Hemel Hempstead Branch, 216 Marlowes on 11/03/2026. Store; 93043.

Visited Taco Bell at Ashton thinking we could grab a quick bite before the movie... be warned you will wait over 25 mins for a mediocre meal. Pathetic looking and tasteless burritos that look nothing like the pictures. I paid for extra meat on mine but got the exact same amount as my friend. I would complain to the staff but they wouldn't care. We missed the start of our movie. Don't waste your time and money here, never again.

They claimed my food was delivered 5 minutes ago because they couldn’t be bothered to actually ring or even look for my flat. So it’s gone to someone else. Not pleased. At all. This needs sorting. Genuinely how hard is it to pick up a phone and call so someone can go grab the food from the courier? Plain incompetence. No excuse for it.

i love taco bell its great the staff is amazing big up

Zaf was brilliant in helping me with my order is service is great good customer service thanks i will be vissiting again asset to the company

My most favourite place is now tacobell Huddersfield. Very friendly staff .nice clean restaurant and food always 10/10 😋

Do NOT waste your money on this. I ordered the soft Taco with chicken for approx £8 or so (2nd time purchasing). And on both occasions the chicken inside could barely fit on a table spoon, you might as well have ordered a lettuce wrap. A real p...take. NEVER again.

I ordered the following items today at Edinburgh Shandwick Place:
-Two Naked Chicken Taco
-Two Crunchy Taco Supreme with chicken and no tomato

The two Naked Chicken Tacos were correct. However, both Crunchy Taco Supreme were completely wrong. Instead of chicken with no tomato, I received beef tacos with tomato on both. As this was a takeaway order, I only realised the mistake once I got home.

I also wanted to mention an issue with ordering at the self-service kiosk. After I paid, the kiosk showed an error and did not print a receipt. I went to the till to ask for help, and a team leader told me my order number was 245. Despite knowing that the kiosk had not given me a receipt, I was not offered one, and I felt that I was treated as an inconvenience rather than helped.

It seems to make no difference whether I order online or go into a store my food is always stone cold! Such a shame as the food is otherwise really tasty.

Food i wouldnt and didnt give to my dog

I love crispy chicken tenders very much. Volcano burito also awesome.

TASTED LIKE HEAVEN IM OBSSESSED

I love fastfood but this was a dissapointment. Just the service is not feeling right, the taste was terrible so I will rather stick to something else.

Wish I had looked on here before hand - but as ‘fast food’ you don’t expect your food to take over 1.30 to arrive (10 mins away from my address) thought I’d give the Ipswich branch a go, what a great start

No system for orders other than u remembering your number. Service is slow and poor. Food minimal xhilli served cold on the taco. Took 15 minutes to do the order for 2 tacos. Will not be going again.

Was not what was expecting , poor service time, food quality not great , not happy , my girlfriends not happy , won’t be comming back anytime soon

Menu is confusing. Long wait for food. Food preparation poor. Tasted awful.

l visted today at 3pm. Requested to see the halal certificate, staff rudely replied that ‘ they were not obliged to show the certificate’. Muslim only eat halal meat which is authenticated correctly. Which makes me question taco bells claim of serving halal meat. Avoid unless they can prove correctly