TAROM Opiniões 195

Terrible experience with TAROM. A flight attendant yelled at me and refused to give their name. No response to my official complaint. Extremely unprofessional. I’ll never fly with them again.

I live in Bucharest and I've flown with Tarom many times and they're fine - as long as everything goes smoothly. If there are any problems - such as when my flight was cancelled last year -RO361 from Henri Coanda(OTP) 22.04.2024, 08:35 AM to Amsterdam Schiphol(AMS) - meaning I also missed my connecting flight - then you're doomed. I had to wait five hours for the next available flight, then take a train, then an Uber. Compensation? There is no means of trying to get compensation from them - even using a third party lawyer it's going to take two years. It's disgraceful that Tarom don't abide by EU regulations on compensation - they're not even a budget airline - they're Romania's national carrier!

One of the guys in our group bought round-trip tickets from that company.
In practice, due to certain constraints, he ended up flying a few days earlier with a different airline, and when the date of his return flight came, he found out they had canceled his ticket, claiming it was due to overbooking.
What’s worse is that he ended up flying on that exact same flight, but the airline made him pay for the ticket again.
Outrageous and disgraceful. You don't see things like that.

worst experience everrrrr, avoid, avoid, avoiddddd

nu sunt genul care lasa review-uri negative, inteleg ideea de bussiness , inteleg ideea ca toata lumea trebuie sa castige un profit de pe urma activitatii sale... tarom (nu pot folosi majuscule), sunt la capatul celalt al ideii de bussiness , servicii ,etc... nu-si asuma deteriorarea bagajelor, staff-ll locul 1 in lume la rautate si neprofesionalism🤮🤮

Il ne faut jamais prendre cette avion dégoûte d’année 1920.Je ne comprend pas pourquoi il interdit pas de volet.Je demande authorities français de contrôler cette avion cassée partout et dangereux pour notre vie.Intérieur niveau d’hygiène 0%

Damaged baggage. Now 3 moth past, no one answering. Old and dorty planes. Poor customer service.

The worst customer support ever... After I wait almost 17min to answer me.. She said Buna ziua then, hangup the call immediately because I think she can't speak English! And I already chose number 2 for English speakers!

Worst airline I have ever dealt with. Horrible customer service overall, cancelling and rebooking flights days apart with no alternatives. Leaving customers stranded. I would avoid at all cost!

What do you know, another day and another delay! What a hateful airline!!!!! I actually asked my travel desk to book via any other airline, which they did. Turns out the flights are actually operated by Tarom. They should drag the Tarom management into a public square and end the misery they cause!

Paris - Bucarest - Paris.
J'avais un bagage cabine pour l'aller et j'ai dû mettre un petit sac en soute pour le retour (divers petit achats fait à Bucarest) 75 euros ! ça c'est du vol (sans vouloir faire de jeux de mots).
Compagnie Nationale qui fait très low-cost, préférez Air France (même si ça a beaucoup baissé) c'est toujours mieux...

Flug Frankfurt Bukarest, knapp 2 Stunden Verspätung, keine Informationen am Gate, Innenausstattung im Flugzeug ( 737-600 ) extrem abgenutzt / beschädigt. Im Flugzeug kein Service - noch nicht einmal ein Wasser.

Flug wurde gecancelt, es gab trotz vieler E-Mails, Anrufe, Briefe kein Geld zurück man wurde von hier nach dort geleitet. Keine Reaktion

Worst Airline !

I paid 25€ for assigned seat (Madrid - Bucharest) when I did the check in I found out they changed Aircraft (or something) and I did not have an assigned seat. I have been sending e mails, contact via website and phone to get my 25€ and I’ve been totally ignored. The airplanes were old. Chairs broken, unconfortable, dirty and very bad service in general. Never again !!

This company does not even have the decency to respond to damage claims - I reported a claim on 11th January 1 day after my flight where the checked in luggage arrived to destination damaged;
I did everything right, reported the damage at the airport, got a report number and was told to submit an email to an address where guess what you will just use to do the report of damage but not receive any response for 3 weeks.

I will not recommend this airline company. At 3rd stop in Bucharest OTP airport they didn’t put right gate number . And a lot of people waited at diferent gate . Airplane took off without anointing ((( Than we bought tickets and price was huge for passengers and baggage . And later I found that all my return flight was cancel and not restored . Customer service not responded on email .And I bought return flight again!!! If you have different option - stay away from Romanian air company !!!

Zbor intarziat, personal de zbor oribil, aeronava murdara. Rusine, Tarom!
Nu voi mai zbura cu Tarom! Cea mai proasta experienta de zbor avuta in ultimii 10 ani.

Dommage. Ça fait 25 ans que je voyage avec Tarom 3 fois / an sur la route Paris / Bucarest/ Paris. Toujours bien passé jusqu'à cette année. Le 2 janvier 2025 j'ai voyagé en famille sur le vol Tarom Ro383 Bucarest Paris. Parce que nous n'avons pas réservé les sièges ( 25 euros par personne , alors que le prix du billet aller retour à été déjà de 1250 euros...) , nous avons été punis et répartis sur des sièges dispersés, moi le siège 19B, mon mari ne 23 E et mon fils l le 25F, en conditions que mon fils souffre d'un syndrome de stress post-traumatique. C'était très important pour nous de rester ensemble, sur des sièges côté à côté , surtout pour le décolage et l'atterrissage. Raté. Je me suis sentie traitée comme une cliente seconde hand, alors que jusqu'à présent j'étais justement une des clientes les plus fidèles de la compagnie Tarom.Le personnel de bord à essayé de remédier la situation, mais l'échange qu'il m'ont proposé pour 30 min sur la durée du vol n'a en rien amélioré la situation, nous n'étions toujours pas assis à côté et j'ai plusieurs fous du changer de siège, que de l'énervement. Désolée! La prochaine fois je ne choisirai plus Tarom! Ce système d'attribution des sièges pour payer encore plus pour des billets qui sont déjà très chères, plus chères que chez d'autres compagnies.... viré au chantage!

One of the worst airlines in Europe - if not the worst!!

Do not fly this company even of it is your last option. They overbooked my flight and instead of booking my fiance in another flight they did not let him board because of our dog not meeting the requirements although we flew with the same cage same dogs many times before. When I arrive at my seat I see that my fiancé's seat is occupied by someone else while the whole flight is full. Very shitty move.

The customer service is awful—basically non-existent! We booked our tickets with Tarom, and while trying to add luggage, the Tarom app wouldn’t allow us, showing that we already had 1 piece of hand luggage and 1 checked bag included in the flight.
I called them before the flight to clarify, but the lady who answered was very rude and unhelpful. She claimed she couldn’t even find the flight! As a result, we went to the airport assuming the luggage shown in the app was correct and more than enough for our trip.

However, at the bag drop desk, we were charged for the checked bag because it turned out the app had a bug, and the checked luggage wasn’t actually included. If we had known this earlier, we wouldn’t have packed the extra luggage for our trip—but by that point, it was too late.

On our return, the same issue occurred. We tried contacting multiple email addresses listed on their website, but no one ever responds to these emails. I called their customer service multiple times, only to be told they could assist only via email—yet no one replies!
This is absolutely appalling. They clearly do not care about their customers, and their customer service is non-existent.